i regularly go to sbarro for the spaghetti, and today i had quite a few problems. the young girl working the register today (4/16/24) at 7:00 PM needs to be talked to about her customer service and her attitude. i’ve worked in food service before, so i understand the lack of excitement at times, but she was not listening to us so i had to repeat myself over and over. she had the meanest looks on her face as if she was so annoyed to be doing her job. when she was done with the customer before me, she immediately went on her phone and didn’t look up to help me or the 3 customers behind me. she needs to be retrained or let go, honestly. she charged me incorrectly for the order making it $6 more expensive than it should’ve been. and then she didn’t even give me my full order. there are rarely good employees at this location, but i have been helped by a few good ones from time to time. this girl was by far the worst. i hope this concern is addressed by the management as i will be reporting to the better business bureau. and if you’re the girl who was working this day and time (you know who you are), fix your face and your tone <3
Service: 1
Cat Charmer
There is a ridiculous supply chain adjustment fee that is not posted anywhere, so you do not know you will be charged this fee. They just charge this to you. A ridiculous junk fee, will never be going here again.
Atmosphere: 1
Food: 3
Service: 1
Gapps
In adjacent new smaller location. Tourist prices
shanti kurz
Both my Stromboli and Pizza must have been Saturday's left
Atmosphere: 1
Food: 1
Service: 3
Cheryl Simmons
Good food and
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spaghetti with Meatballs
Jade R
Really good vegetarian pizza
Ernie P.
Still good tasting, fresh, and reliable Italian food. I like that the spaghetti noodles have slices of garlic in them, big enough to pluck out if you don't like them, but tasty when you leave them.
Robert
At one time, my go to for the pizza slices and calzones. My last visit revealed otherwise. The sausage pepperoni mushroom pizza was stale and not flavorful. I should have known when I was served a piece consolidated with other different pizzas on a single pan. It was a disappointment, not the Sbarro I loved in the past.
G Di Benedetto
Sbarro on toll road in U.S. is WAY BETTER! this stuff sux. Way to spicey sausage. And there's really no decent pie in oahu. Don't waste your money on any of them. Just wait until you get home
They used to be good, esp their Spinach Stromboli! I got one today, the spinach was stuffed at the exposed ends, but hardly any inside. Barely any cheese either. Marinara sauce is watery with hardly any flavor. One less thing to get at Ala Moana Food Court. Sad, another place bites the dust.
puion Cheung
Ok place for hungry and if you do not count for oily fat !
Joe Carllion
Awesome gm n awesome crew with yummy everything
George Beck
Trash. They move like they don’t care and look unkempt. Will never go to the Sbarros again. Just sloppy and lazy.
$8 for a slice of cheese pizza is wild!
Atmosphere: 1
Food: 1
Service: 1
i regularly go to sbarro for the spaghetti, and today i had quite a few problems. the young girl working the register today (4/16/24) at 7:00 PM needs to be talked to about her customer service and her attitude. i’ve worked in food service before, so i understand the lack of excitement at times, but she was not listening to us so i had to repeat myself over and over. she had the meanest looks on her face as if she was so annoyed to be doing her job. when she was done with the customer before me, she immediately went on her phone and didn’t look up to help me or the 3 customers behind me. she needs to be retrained or let go, honestly. she charged me incorrectly for the order making it $6 more expensive than it should’ve been. and then she didn’t even give me my full order. there are rarely good employees at this location, but i have been helped by a few good ones from time to time. this girl was by far the worst. i hope this concern is addressed by the management as i will be reporting to the better business bureau. and if you’re the girl who was working this day and time (you know who you are), fix your face and your tone <3
Service: 1
There is a ridiculous supply chain adjustment fee that is not posted anywhere, so you do not know you will be charged this fee. They just charge this to you. A ridiculous junk fee, will never be going here again.
Atmosphere: 1
Food: 3
Service: 1
In adjacent new smaller location. Tourist prices
Both my Stromboli and Pizza must have been Saturday's left
Atmosphere: 1
Food: 1
Service: 3
Good food and
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spaghetti with Meatballs
Really good vegetarian pizza
Still good tasting, fresh, and reliable Italian food. I like that the spaghetti noodles have slices of garlic in them, big enough to pluck out if you don't like them, but tasty when you leave them.
At one time, my go to for the pizza slices and calzones. My last visit revealed otherwise. The sausage pepperoni mushroom pizza was stale and not flavorful. I should have known when I was served a piece consolidated with other different pizzas on a single pan. It was a disappointment, not the Sbarro I loved in the past.
Sbarro on toll road in U.S. is WAY BETTER! this stuff sux. Way to spicey sausage. And there's really no decent pie in oahu. Don't waste your money on any of them. Just wait until you get home
Restaurantji Recommends
They used to be good, esp their Spinach Stromboli! I got one today, the spinach was stuffed at the exposed ends, but hardly any inside. Barely any cheese either. Marinara sauce is watery with hardly any flavor. One less thing to get at Ala Moana Food Court. Sad, another place bites the dust.
Ok place for hungry and if you do not count for oily fat !
Awesome gm n awesome crew with yummy everything
Trash. They move like they don’t care and look unkempt. Will never go to the Sbarros again. Just sloppy and lazy.
Debbie K.