Small store with about 8 seats total. Convenient. Good sandwich!
Robert Camacho
The gentleman who made my sandwich (Tim) was awesome and friendly, greeted me and made my sandwich perfectly couldn’t not have asked for a better experience! Thank you TIM! I ordered Togo but stayed and enjoyed just to share my experience.
Atmosphere: 5
Food: 5
Service: 5
Jannis Camera
I love my veggie
Atmosphere: 5
Food: 5
Service: 5
Ariel W.
Ordered online, got the confirmation email with payment confirmation as well. Went to go pick it up, and they said they didn't receive anything and I'm probably at the wrong location. I showed them my order confirmation with the date/time stamp, payment confirmation, and their address. When you click on the address, it shows their location. They said since they didn't receive the order they can't make it. After going back and forth with a younger man, he said the lady on the bar could go ahead and make my sandwich order. I waited in line for my turn, read off exactly what I ordered, and once she wrapped everything up she said she can't give me the sandwich. I showed the order confirmation again and explained that I had placed the order and the other worker said she could go ahead and make it. She then said she can't give it to me and their manager wouldn't be in for a few hours. I continued to try to reason with her, showing my proof of order and payment and she wouldn't budge even when the other work said it's okay. I ended up paying twice and only receiving one sandwich that ended up being more expensive to buy in person. Emailed them to explain the situation again and ask for a refund for my online order and no response.
Raul Sanchez
Trash store, a complete reflection of its store owner.
Atmosphere: 1
Food: 1
Service: 1
Frank V
Clean as ever very friendly women who were working the service was timely.there was a customer who was slower and possibly frustrating the pleasantry of the person at the register was incredible.The sandwich was fresh tasted great and the inside is awesome.
Mahea R
This place was awesome. This franchise did not appear to be a franchise from the moment you walk in, it was friendly, inviting and felt like Hawaii. The owners Dina and Brant kept my mother amd I company while we ate. They kept us laughing and we all enjoyed just talking about family. This place was very clean,organized and food was very fresh along with beverage machine which was clearly cleaned, and wiped down. You can tell soda machine was cleaned because it didnt have that old taste. Owners were so friendly and their serving was like no other subway. Now.. we had the salads which they were very knowledgeable on their menu and I was not. I am so glad we stopped here and ate. Thank you for making it enjoyable.Vegetarian options: Veggies galore at this placeKid-friendliness: Seating available for childrenWheelchair accessibility: Easy access into store
David Donald
On Sundays in Honolulu’s Fort Street, this Subway keeps downtown from dying. Owned and operated by the McCreadys, this feels much more like a family restaurant than a standard franchise. The husband and wife team remember sandwich preferences, are super friendly with kids and add life and a lot of warmth to beautiful but deserted Fort Street every Sunday. All ingredients are always fresh and tasty.
Atmosphere: 5
Food: 5
Service: 5
Cody Z.
CODY stopped by for take outCODY had 6 inch pastrami and chocolate chip cookieCODY food was really goodCODY counter staff were friendly and helpfulCODY will return to spend more money
Celine K.
The people there are very nice & efficient. If give 5 starts if they accepted all the coupons on the app, but that's not the employee's fault.
Walked by earlier today to see that their sign says they are open until 7pm. Doors locked at 6:15pm. Workers inside eating food. False advertisement and a huge waste of my time. Also before moving to this location they actively allow homeless people in there that dig cups out of the trash cans to go inside with their trash filled cups and get soda out of their drink machine that you have to put your cup against to make the drink that you have to pay for. It's nasty.
Sergey Sharov
Everything included. Delicious.
moses pasion
Back kitchen is infested with roaches
Larry A.
I want to try and help local businesses especially during the pandemic and recently started patronizing the Subway Shop on Fort Street Mall, Honolulu, Hawaii... Don't get me wrong the sandwiches do taste great and the staff that makes the sandwiches is attentive and getting the order correct and make a great tasting sandwich. However, the female manager who claims to be the manager is not a manager. She doesn't listen to constructive criticism or if she does listen she doesn't believe in the value of what a customer may be suggesting and ignores them. One week I noticed that the hand sanitizer at the beginning of the line wasn't working. "oh, I know about that" she says and says she put a pump kind at the register...but that is not helping the customer upon entering the store... this is about not spreading COVID and waiting until the customer is ready to leave the store before sanitizing his or her hands. I suggested that she remove the non-functioning dispenser and put her hand pump model at the beginning of the line... I tried to explain that to her.... Her final response, "I don't care...go ahead and report me", she says. So, I did. The following week, the pump was fixed and working. There are two entrances to the sandwich shop... I thought the store was not open because there was furniture in front of the door, so I didn't go in. And then I learned that by walking around the corner that there was another entrance. Now, the manager is locking one of those doors and she is not giving any simple instructions such as placing a sign in the window to "use the other door" with an arrow. Simple fix and it gives clear instructions to the potential customer of how to enter her store. I calmly made a suggestion to her to make a sign. She seemed attentive and seemed to appreciate how that could help promote a positive experience to her customers.... BUT, she didn't do that either, and upon returning to the store for another sandwich, I had to fight my way to try and find a door that opens... No sign.... No customers....But I could see staff member working and the lights were ON. Apparently, she was just placating me and playIng nice when I made a simple suggestion but it didn't fix the problem. When it was presented the problem to her again, she said she just recently locked the door although the store is open... But no sign. Okay, lock the doors and hang a sign... a homemade sign is even acceptable. (and, while you're at it, make another to hang on the doors blocked off with furniture). I offered to make her a sign if she would give me a pen and paper and some tape...I guess she doesn't see the value in bringing customers into her store without making it a guessing game in how to enter the store. We are trying to give her our money and she makes it difficult for the customer to have a good experience. Instead of trying to listen to constructive criticism, she cuts me off in mid sentence which escalates the problem because she is not listenIng.... She's now not happy and I'm not happy either. Bottom line, we are all tired of the pandemic and it doesn't take much to set people OFF, but if a business can not make it easier for a customer, by listenIng to constructive criticism and makIng it work... then why should we give them our money? We are trying to give our money to them to survive. All we ask is that they help make it a good experience. That starts with listening and not trying to cut the customer off in mid-sentence.
Adrienne B.
Some weeks I bring home lunch the whole weeks, other weeks I depend largely on Subway to feed me. This Subway located in Fort Street Mall directly across from Scarlet has the most eclectic customers I've ever experienced and the employees have the patience of saints. One week my coworker and I were behind a man in line who had commentary for EVERYTHING he was ordering. "Toast that twice," "yea yea make my sandwich wet," were just some of the offerings he gave us before he even made it to the register....then he proceeded to tell the cashier he wanted cookies but was watching his figure only to buy EVERY SINGLE COOKIE in the cookie case if they "promised not to tell his mother." While my coworker and I and others waiting rolled our eyes and wanted to scream at this man to STFU and move it along, these sweet baby angel employees let the man do his thing, served him with a smile and then went about moving the line along as quickly as possible. Other than the staff, there's nothing "special" about this Subway, but that's the point of chain restaurants, all of your food should taste and look the same regardless of location. Staff is friendly, quick and makes your sandwiches to your liking, never complaining or rolling their eyes at my "more pickles" requests.
Small store with about 8 seats total. Convenient. Good sandwich!
The gentleman who made my sandwich (Tim) was awesome and friendly, greeted me and made my sandwich perfectly couldn’t not have asked for a better experience! Thank you TIM! I ordered Togo but stayed and enjoyed just to share my experience.
Atmosphere: 5
Food: 5
Service: 5
I love my veggie
Atmosphere: 5
Food: 5
Service: 5
Ordered online, got the confirmation email with payment confirmation as well. Went to go pick it up, and they said they didn't receive anything and I'm probably at the wrong location. I showed them my order confirmation with the date/time stamp, payment confirmation, and their address. When you click on the address, it shows their location. They said since they didn't receive the order they can't make it. After going back and forth with a younger man, he said the lady on the bar could go ahead and make my sandwich order. I waited in line for my turn, read off exactly what I ordered, and once she wrapped everything up she said she can't give me the sandwich. I showed the order confirmation again and explained that I had placed the order and the other worker said she could go ahead and make it. She then said she can't give it to me and their manager wouldn't be in for a few hours. I continued to try to reason with her, showing my proof of order and payment and she wouldn't budge even when the other work said it's okay. I ended up paying twice and only receiving one sandwich that ended up being more expensive to buy in person. Emailed them to explain the situation again and ask for a refund for my online order and no response.
Trash store, a complete reflection of its store owner.
Atmosphere: 1
Food: 1
Service: 1
Clean as ever very friendly women who were working the service was timely.there was a customer who was slower and possibly frustrating the pleasantry of the person at the register was incredible.The sandwich was fresh tasted great and the inside is awesome.
This place was awesome. This franchise did not appear to be a franchise from the moment you walk in, it was friendly, inviting and felt like Hawaii. The owners Dina and Brant kept my mother amd I company while we ate. They kept us laughing and we all enjoyed just talking about family. This place was very clean,organized and food was very fresh along with beverage machine which was clearly cleaned, and wiped down. You can tell soda machine was cleaned because it didnt have that old taste. Owners were so friendly and their serving was like no other subway. Now.. we had the salads which they were very knowledgeable on their menu and I was not. I am so glad we stopped here and ate. Thank you for making it enjoyable.Vegetarian options: Veggies galore at this placeKid-friendliness: Seating available for childrenWheelchair accessibility: Easy access into store
On Sundays in Honolulu’s Fort Street, this Subway keeps downtown from dying. Owned and operated by the McCreadys, this feels much more like a family restaurant than a standard franchise. The husband and wife team remember sandwich preferences, are super friendly with kids and add life and a lot of warmth to beautiful but deserted Fort Street every Sunday. All ingredients are always fresh and tasty.
Atmosphere: 5
Food: 5
Service: 5
CODY stopped by for take outCODY had 6 inch pastrami and chocolate chip cookieCODY food was really goodCODY counter staff were friendly and helpfulCODY will return to spend more money
The people there are very nice & efficient. If give 5 starts if they accepted all the coupons on the app, but that's not the employee's fault.
Restaurantji Recommends
Walked by earlier today to see that their sign says they are open until 7pm. Doors locked at 6:15pm. Workers inside eating food. False advertisement and a huge waste of my time. Also before moving to this location they actively allow homeless people in there that dig cups out of the trash cans to go inside with their trash filled cups and get soda out of their drink machine that you have to put your cup against to make the drink that you have to pay for. It's nasty.
Everything included. Delicious.
Back kitchen is infested with roaches
I want to try and help local businesses especially during the pandemic and recently started patronizing the Subway Shop on Fort Street Mall, Honolulu, Hawaii... Don't get me wrong the sandwiches do taste great and the staff that makes the sandwiches is attentive and getting the order correct and make a great tasting sandwich. However, the female manager who claims to be the manager is not a manager. She doesn't listen to constructive criticism or if she does listen she doesn't believe in the value of what a customer may be suggesting and ignores them. One week I noticed that the hand sanitizer at the beginning of the line wasn't working. "oh, I know about that" she says and says she put a pump kind at the register...but that is not helping the customer upon entering the store... this is about not spreading COVID and waiting until the customer is ready to leave the store before sanitizing his or her hands. I suggested that she remove the non-functioning dispenser and put her hand pump model at the beginning of the line... I tried to explain that to her.... Her final response, "I don't care...go ahead and report me", she says. So, I did. The following week, the pump was fixed and working. There are two entrances to the sandwich shop... I thought the store was not open because there was furniture in front of the door, so I didn't go in. And then I learned that by walking around the corner that there was another entrance. Now, the manager is locking one of those doors and she is not giving any simple instructions such as placing a sign in the window to "use the other door" with an arrow. Simple fix and it gives clear instructions to the potential customer of how to enter her store. I calmly made a suggestion to her to make a sign. She seemed attentive and seemed to appreciate how that could help promote a positive experience to her customers.... BUT, she didn't do that either, and upon returning to the store for another sandwich, I had to fight my way to try and find a door that opens... No sign.... No customers....But I could see staff member working and the lights were ON. Apparently, she was just placating me and playIng nice when I made a simple suggestion but it didn't fix the problem. When it was presented the problem to her again, she said she just recently locked the door although the store is open... But no sign. Okay, lock the doors and hang a sign... a homemade sign is even acceptable. (and, while you're at it, make another to hang on the doors blocked off with furniture). I offered to make her a sign if she would give me a pen and paper and some tape...I guess she doesn't see the value in bringing customers into her store without making it a guessing game in how to enter the store. We are trying to give her our money and she makes it difficult for the customer to have a good experience. Instead of trying to listen to constructive criticism, she cuts me off in mid sentence which escalates the problem because she is not listenIng.... She's now not happy and I'm not happy either. Bottom line, we are all tired of the pandemic and it doesn't take much to set people OFF, but if a business can not make it easier for a customer, by listenIng to constructive criticism and makIng it work... then why should we give them our money? We are trying to give our money to them to survive. All we ask is that they help make it a good experience. That starts with listening and not trying to cut the customer off in mid-sentence.
Some weeks I bring home lunch the whole weeks, other weeks I depend largely on Subway to feed me. This Subway located in Fort Street Mall directly across from Scarlet has the most eclectic customers I've ever experienced and the employees have the patience of saints. One week my coworker and I were behind a man in line who had commentary for EVERYTHING he was ordering. "Toast that twice," "yea yea make my sandwich wet," were just some of the offerings he gave us before he even made it to the register....then he proceeded to tell the cashier he wanted cookies but was watching his figure only to buy EVERY SINGLE COOKIE in the cookie case if they "promised not to tell his mother." While my coworker and I and others waiting rolled our eyes and wanted to scream at this man to STFU and move it along, these sweet baby angel employees let the man do his thing, served him with a smile and then went about moving the line along as quickly as possible. Other than the staff, there's nothing "special" about this Subway, but that's the point of chain restaurants, all of your food should taste and look the same regardless of location. Staff is friendly, quick and makes your sandwiches to your liking, never complaining or rolling their eyes at my "more pickles" requests.