Meh, overpriced and had to ask for additional syrup. I took one spoonful off the topside and hit unflavored shaved ice. The ice is shaved right and the flavors are okay but disappointed that they were out of stock on about 50% of the flavors. There are better options in Kona.
Steve M.
My wife and I first had Ululani's at one of their locations in Maui and it was fantastic! The shave ice was fine and melted in your mouth, the syrup flavors tasted so flavorful and intense, and it was just incredible. Sadly, this Ululani's was nothing like that. The shave ice was not fine--there was chunks of ice in there that hardened and was icy. The same flavors I had before (e.g. lychee) lacked intensity and flavor and it tasted extremely watery. Unfortunately we won't be going back to this location.
leon2356
Was only one person working inside.Service was crazy slow, waited 10 minutes before my order was taken, then 20 minutes later my order was not even started yet.Ended up getting a refund and leaving.
Service: 1
Kaela H.
This was our first time trying Ululani on the Big Island this past Feb on our vacation. We remember this place from Maui, and I really wanted to make it on our recent trip. Ululani's was that memorable. So we finally made it, and I didn't expect it to be inside a mini-mall attached to the Marriott. The parking was tricky (or almost non-existent). So my husband just waited at the curb at the hotel, and thank God no one seemed to have cared (mahalo!). When we went in the afternoon an hour before they closed (closes earlier than other shave ice places), there was only 1 person ahead of us and one worker. I ordered the Rising Sun with macnut ice cream and snow cap. Let's just be honest. When you offer shave ice this fine and use homemade syrups using real fruit, you will always win the competition. My Rising Sun was sooooo good. No compromises in their ingredients, and I can taste the difference between this place and other places in Kona. If you can make the hours, I'd highly recommend this place for shave ice even if it is only once on your trips. Well worth trying!
Tanya F.
The best Hawaiian Shaved ice around. We went everyday!!! lol. There were plenty of flavors to select from and the service was fine, not great but def not bad just not much personality. Our daughter loved the rainbow versions. My hubby loved the Roselani's local ice cream made in Maui. My favorite was coconut lovers shaved ice. This is a great dairy free option you can walk around with and enjoy on the go or pool side.
Domna Konev
Drinks are exactly as pictured in store! Delicious ~~
rngdierker
You want good shave ice in Hawaii this is your place. The Pina colada was delicious!!
Atmosphere: 4
Food: 5
Service: 5
Damiann Demigodd
Real shave ice Hawaiian style in Keahou. To bad they don't sell Dole whip ® anymore. But a place in Kona does. To enjoy da shave ice, walk around KTA and head to the courtyard stage.Vegetarian options: It's just ice and sugar.Kid-friendliness: What kid doesn't want to get hyped up on sugar and cool down on a hot day.Wheelchair accessibility: Flat entrance.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Rainbow Shave Ice
Declan Flower
This review is only on the lady who was working behind the counter on Monday the 22nd , 2024. I did not even try anything on the menu after how rude and unprofessional this individual was. She showed no Aloha to me or to my friend visiting from the mainland and After asking her what was in a certain beverage I got only grumpy , snappy non helpful remarks so we left. A cavewoman would have been more commutative… I can see why the family in front of us left the way they did if she treated them the way we were. Again, this review is just for the customer service not the drinks. I hope whoever this person is gets to the source of their resentments and learns not to take it out on other customers. Should have realized for a worker who was hocking loogies on break in the public center around other people that we where going to be treated like the way we where.
Service: 1
Elle E.
Super happy we stopped! (First off, don't freak out about having to pay for parking at the hotel. The restaurants and the Ululani's will validate your ticket, just bring it with you, and parking will be comped.) Excellent ice. Soft, fluffy flakes, lots of flavors and add-ons and toppings. The shave matters and those blades are sharp which makes for a creamy texture. The four of us tried different variations and they were all good. There was one person working and she was handling everything like a champ. Be kind and tip generously!
The employee working tonight was INCREDIBLY RUDE AND IMPATIENT. She seemed irritated from the moment we arrived and rushed us through our order. I generally don't write reviews but the customer service here was terrible and honestly, you can get much better shaved ice just about anywhere on this island!
Saugar Maripuri
6:30pm and they had no more ice and had no plans to offer it for the remainder of the evening. Not coming back.
Ingrid K.
We discovered Ululani's while on Maui and were delighted to find it on the Big Island. Unfortunately they close early, so try to get there before 3pm. But hands-down the softest, fluffiest shaved ice we've had anywhere, ever. There was always a line when we went, but so worth it! My favorite is the Keiki Rainbow with vanilla ice cream in the middle and snow cap (sweetened condensed milk) on top. Reminds me of my childhood and the colors are so pretty!
Max Iguchi
Very good place and cheap compared to other places!
Meh, overpriced and had to ask for additional syrup. I took one spoonful off the topside and hit unflavored shaved ice. The ice is shaved right and the flavors are okay but disappointed that they were out of stock on about 50% of the flavors. There are better options in Kona.
My wife and I first had Ululani's at one of their locations in Maui and it was fantastic! The shave ice was fine and melted in your mouth, the syrup flavors tasted so flavorful and intense, and it was just incredible. Sadly, this Ululani's was nothing like that. The shave ice was not fine--there was chunks of ice in there that hardened and was icy. The same flavors I had before (e.g. lychee) lacked intensity and flavor and it tasted extremely watery. Unfortunately we won't be going back to this location.
Was only one person working inside.Service was crazy slow, waited 10 minutes before my order was taken, then 20 minutes later my order was not even started yet.Ended up getting a refund and leaving.
Service: 1
This was our first time trying Ululani on the Big Island this past Feb on our vacation. We remember this place from Maui, and I really wanted to make it on our recent trip. Ululani's was that memorable. So we finally made it, and I didn't expect it to be inside a mini-mall attached to the Marriott. The parking was tricky (or almost non-existent). So my husband just waited at the curb at the hotel, and thank God no one seemed to have cared (mahalo!). When we went in the afternoon an hour before they closed (closes earlier than other shave ice places), there was only 1 person ahead of us and one worker. I ordered the Rising Sun with macnut ice cream and snow cap. Let's just be honest. When you offer shave ice this fine and use homemade syrups using real fruit, you will always win the competition. My Rising Sun was sooooo good. No compromises in their ingredients, and I can taste the difference between this place and other places in Kona. If you can make the hours, I'd highly recommend this place for shave ice even if it is only once on your trips. Well worth trying!
The best Hawaiian Shaved ice around. We went everyday!!! lol. There were plenty of flavors to select from and the service was fine, not great but def not bad just not much personality. Our daughter loved the rainbow versions. My hubby loved the Roselani's local ice cream made in Maui. My favorite was coconut lovers shaved ice. This is a great dairy free option you can walk around with and enjoy on the go or pool side.
Drinks are exactly as pictured in store! Delicious ~~
You want good shave ice in Hawaii this is your place. The Pina colada was delicious!!
Atmosphere: 4
Food: 5
Service: 5
Real shave ice Hawaiian style in Keahou. To bad they don't sell Dole whip ® anymore. But a place in Kona does. To enjoy da shave ice, walk around KTA and head to the courtyard stage.Vegetarian options: It's just ice and sugar.Kid-friendliness: What kid doesn't want to get hyped up on sugar and cool down on a hot day.Wheelchair accessibility: Flat entrance.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Rainbow Shave Ice
This review is only on the lady who was working behind the counter on Monday the 22nd , 2024. I did not even try anything on the menu after how rude and unprofessional this individual was. She showed no Aloha to me or to my friend visiting from the mainland and After asking her what was in a certain beverage I got only grumpy , snappy non helpful remarks so we left. A cavewoman would have been more commutative… I can see why the family in front of us left the way they did if she treated them the way we were. Again, this review is just for the customer service not the drinks. I hope whoever this person is gets to the source of their resentments and learns not to take it out on other customers. Should have realized for a worker who was hocking loogies on break in the public center around other people that we where going to be treated like the way we where.
Service: 1
Super happy we stopped! (First off, don't freak out about having to pay for parking at the hotel. The restaurants and the Ululani's will validate your ticket, just bring it with you, and parking will be comped.) Excellent ice. Soft, fluffy flakes, lots of flavors and add-ons and toppings. The shave matters and those blades are sharp which makes for a creamy texture. The four of us tried different variations and they were all good. There was one person working and she was handling everything like a champ. Be kind and tip generously!
Restaurantji Recommends
Don’t waste your time they are never open.
Service: 1
The employee working tonight was INCREDIBLY RUDE AND IMPATIENT. She seemed irritated from the moment we arrived and rushed us through our order. I generally don't write reviews but the customer service here was terrible and honestly, you can get much better shaved ice just about anywhere on this island!
6:30pm and they had no more ice and had no plans to offer it for the remainder of the evening. Not coming back.
We discovered Ululani's while on Maui and were delighted to find it on the Big Island. Unfortunately they close early, so try to get there before 3pm. But hands-down the softest, fluffiest shaved ice we've had anywhere, ever. There was always a line when we went, but so worth it! My favorite is the Keiki Rainbow with vanilla ice cream in the middle and snow cap (sweetened condensed milk) on top. Reminds me of my childhood and the colors are so pretty!
Very good place and cheap compared to other places!
Atmosphere: 5
Service: 5
Recommended dishes: Rainbow Shave Ice