Absolutely the worst experience dealing with this store. Been calling for hours trying to cancel an order. Their main company contact won't help. Just says call the store. But nobody answers. It's a nightmare. now I have to get my credit card company to intervene
Atmosphere: 1
Food: 1
Service: 1
Torrence Hookington
The food was decent. What I expect from a Papa Johns running a deal. The staff was great.
Atmosphere: 4
Food: 3
Service: 5
Harold Bray
PARM GARLIC STICKS ARE WONDERFUL!
Atmosphere: 5
Food: 5
Service: 5
Wally Tavares
Unclean and understaffed at
Atmosphere: 2
Food: 2
Service: 2
Nohea Rodrigues
We dint eat
Atmosphere: 1
Food: 1
Service: 1
Victoria L.
EDIT: I had gone back to complain and get the correct papadias & Lorissa was such a phenomenal help. She had empathy and her service was top skill. This location needs more people like her.Original: Hate that I even have to give one star, it deserves 0. Waited for 2 papadias for over an hour just to find out that they were done just chillin in the back getting cold. Attitude from guy in green shirt and the worker. Terrible customer service and then refused to remake them or heat them up or give a refund. Absolutely don't go here.
Rosanna L Kane
Did not eat there...Yet...
Chloe K.
terrible customer service, ordered through the app and it said it was ready, i went to pick it up and they said it wasn't. waited abt 20 more minutes and when they gave me the pizza it was cold
John Kim
Online ordered. It had pickup window time. Arrived within pickup window time, and the worker said have to wait. Not ready. What is the point of ordering online? Waited additional 15 mins. This is horrible. Total time from online order till actual picked up, 50 mins.
Atmosphere: 2
Food: 2
Service: 1
Deran Decker
Well the pizza tastes good as usual. But the employee was pretty annoying. I walked up and wasn't greeted at all. Not even a "hi." Asked him if he will have more cheese pizza coming out and he said "I don't know" and walked away. When he came back I said "What do you mean you don't know, can you ask someone?" And he walked away again without a word. Then he came back with a cheese pizza. If a pizza was in the oven almost done, how did he not know? Such rude service. 1 pm on Mother's Day 5/14/23.
Ordered through the app. Maybe this restaurant shouldn’t have it so that customers can order for pick up if it’s NOT an option because the mall is closed. Makes it tough on the customer and tough on the employee when what is being advertised (pick up) is just false.Don’t blame the employee, and I get why she had an attitude because we weren’t the only customers in the same situation.To the management-What a stupid way of doing business. Do better. Fix this.
A.STVNAHH
the bbq chicken and bacon pizza was nice best pizza in hawaii
Isis Moon
food was okay but the employee was absolutely rude. just trying to order was so difficult the employee helping us was absolutely rude just because he had to do his job. It’s like he didn’t want us to buy anything and kept saying they didn’t have this and that even though they did but just had to make it. Then instead of handing the straw to us he threw it on the counter. Even when he hand the pizza to me he acted like it was such an inconvenience. I definitely don’t recommend this location.
Michael G.
Located inside Windward mall and now back in business alive and kicking & it takes about 15 minutes minimum wait time before order is ready
Absolutely the worst experience dealing with this store. Been calling for hours trying to cancel an order. Their main company contact won't help. Just says call the store. But nobody answers. It's a nightmare. now I have to get my credit card company to intervene
Atmosphere: 1
Food: 1
Service: 1
The food was decent. What I expect from a Papa Johns running a deal. The staff was great.
Atmosphere: 4
Food: 3
Service: 5
PARM GARLIC STICKS ARE WONDERFUL!
Atmosphere: 5
Food: 5
Service: 5
Unclean and understaffed at
Atmosphere: 2
Food: 2
Service: 2
We dint eat
Atmosphere: 1
Food: 1
Service: 1
EDIT: I had gone back to complain and get the correct papadias & Lorissa was such a phenomenal help. She had empathy and her service was top skill. This location needs more people like her.Original: Hate that I even have to give one star, it deserves 0. Waited for 2 papadias for over an hour just to find out that they were done just chillin in the back getting cold. Attitude from guy in green shirt and the worker. Terrible customer service and then refused to remake them or heat them up or give a refund. Absolutely don't go here.
Did not eat there...Yet...
terrible customer service, ordered through the app and it said it was ready, i went to pick it up and they said it wasn't. waited abt 20 more minutes and when they gave me the pizza it was cold
Online ordered. It had pickup window time. Arrived within pickup window time, and the worker said have to wait. Not ready. What is the point of ordering online? Waited additional 15 mins. This is horrible. Total time from online order till actual picked up, 50 mins.
Atmosphere: 2
Food: 2
Service: 1
Well the pizza tastes good as usual. But the employee was pretty annoying. I walked up and wasn't greeted at all. Not even a "hi." Asked him if he will have more cheese pizza coming out and he said "I don't know" and walked away. When he came back I said "What do you mean you don't know, can you ask someone?" And he walked away again without a word. Then he came back with a cheese pizza. If a pizza was in the oven almost done, how did he not know? Such rude service. 1 pm on Mother's Day 5/14/23.
Restaurantji Recommends
Ordered through the app. Maybe this restaurant shouldn’t have it so that customers can order for pick up if it’s NOT an option because the mall is closed. Makes it tough on the customer and tough on the employee when what is being advertised (pick up) is just false.Don’t blame the employee, and I get why she had an attitude because we weren’t the only customers in the same situation.To the management-What a stupid way of doing business. Do better. Fix this.
the bbq chicken and bacon pizza was nice best pizza in hawaii
food was okay but the employee was absolutely rude. just trying to order was so difficult the employee helping us was absolutely rude just because he had to do his job. It’s like he didn’t want us to buy anything and kept saying they didn’t have this and that even though they did but just had to make it. Then instead of handing the straw to us he threw it on the counter. Even when he hand the pizza to me he acted like it was such an inconvenience. I definitely don’t recommend this location.
Located inside Windward mall and now back in business alive and kicking & it takes about 15 minutes minimum wait time before order is ready
Great people and yummy pizza, fresh!