They never answer their phone and they act like they are doing me service.
Atmosphere: 1
Food: 3
Service: 1
Dave Decker
Much better than the food court at the Costco in Kona. Love the ordering system here too.
Kainoa Ladines
I like their self order kiosk so you skip the line. But when they are understaffed it’s not very efficient. I had ordered from the kiosk and a customer walked up to the register and ordered exactly what I did and except with an additional smoothie. He paid cash and got his order, walked away. And 5min later my number was called. So efficiency could could be better. But how could you complain with the value pricing that good?
Steph P.
The worst ever!!!! Ordered 1 pizza at 540pm. They gave out 5 pizzas to numbers at least 10 past us. Then at 630 they finally say oh, we just put it in! Are u kidding me. They closed at 6!!! And here we are looking stupid 630 with no pizza. Then we asked for a refund and no one came to the register to help us they just ignored us. Finally, an hour later, we get a manager and she doesn't even know how to refund my card. Then when all said and done almost an hour later, she offers me a free soda for my time. Wow, really Costco. I've been a member for over 25 years. This hasn't been my only bad experience at this Costco either but this one put me over the edge to finally leave a review and let people know STAY AWAY FROM KAPOLEI COSTCO. THE STAFF IS HELLA RUDE AND NOT HELPFUL. SAVE YOUR SANITY AND GO TO TOWN OR Waipio. So bad and I work in the hospitality industry too. Kapolei Costco sucks!!!!
De Lo
I order a sundae and it was half way filled, so I ask the lady to either give me a new one or fill it. She weigh the sundae, ? I wonder what the idea. WELP!Update: people who work at the food court DO NOT ANSWER Phone order, and they will ask you if you made a phone order? ? ? Costco should create a phone app ordering so we don't need to call if they don't answer anyway, besides it helps with the orders to be precise like Mc D ordering.!Manager should look into this mess.
D Lo
I order a sundae and it was half way filled, so I ask the lady to either give me a new one or fill it. She weigh the sundae, ? I wonder what the idea. WELP!Update: people who work at the food court DO NOT ANSWER Phone order, and they will ask you if you made a phone order? ? ? Costco should create a phone app ordering so we don't need to call if they don't answer anyway, besides it helps with the orders to be precise like Mc D ordering.!Manager should look into this mess.
DavidHitchcock33
If you are driving a plug-in vehicle, to the left of the entrance, the very first parking spot is for a plug-in vehicle where you can charge for free. The food court is quick as you must order from the kiosk. Fuel for regular unleaded was $3.92, much cheaper than the $4.59 we paid at a Shell in Temecula, CA. Was $3.82 a few days earlier at the Costco in Wahiawa. Great stop to pick up chocolate/macadamia souvenirs to gift back on the mainland. Mahalo!
Bobby T
The lady that serve hotdog really need to learn some customer service skill. Especially dealing with customer that are disabled. She seem very rude and inattentive when the customer trying to get her attention. Just my observation :P
J Z
Ordered 2 pies and they were ready in less than 5 minutes. No cash anymore.
Barbara Martin
The pizzas are a killer deal. I just found out you can order your whole pizza "double cut" which gives you 16 slices instead of 12. A much better size for kids and petite eaters.
This is Costco. But if your staying in Kapolei that can be a welcome relief as the prices here are closer to mainland prices for the food court and the general items. One bonus is relatively low priced gas but you will wait in line
Jay Z
Ordered 2 pies and they were ready in less than 5 minutes. No cash anymore.
Rogerlyn Hose
Great selections....cheap bananas & grapes!
Joel L.
When your hungry on a dime it's great. The staff is working hard non stop, food comes up fast. the pizza is really bad thou (barstool Pizza) review would give them a 3.5 out of 10. But if your trying to feed a car load of kids it's the best pizza, not recommended for first dates! :)
John Klopp
You can get a hot dog here for one and a half dollars, but why would you want to when there are so many free samples to enjoy. Moreover, if you really want to spend money, get a giant pack of 100 hot dogs much cheaper (per dog). Occasionally they have toilet paper in stock.
They never answer their phone and they act like they are doing me service.
Atmosphere: 1
Food: 3
Service: 1
Much better than the food court at the Costco in Kona. Love the ordering system here too.
I like their self order kiosk so you skip the line. But when they are understaffed it’s not very efficient. I had ordered from the kiosk and a customer walked up to the register and ordered exactly what I did and except with an additional smoothie. He paid cash and got his order, walked away. And 5min later my number was called. So efficiency could could be better. But how could you complain with the value pricing that good?
The worst ever!!!! Ordered 1 pizza at 540pm. They gave out 5 pizzas to numbers at least 10 past us. Then at 630 they finally say oh, we just put it in! Are u kidding me. They closed at 6!!! And here we are looking stupid 630 with no pizza. Then we asked for a refund and no one came to the register to help us they just ignored us. Finally, an hour later, we get a manager and she doesn't even know how to refund my card. Then when all said and done almost an hour later, she offers me a free soda for my time. Wow, really Costco. I've been a member for over 25 years. This hasn't been my only bad experience at this Costco either but this one put me over the edge to finally leave a review and let people know STAY AWAY FROM KAPOLEI COSTCO. THE STAFF IS HELLA RUDE AND NOT HELPFUL. SAVE YOUR SANITY AND GO TO TOWN OR Waipio. So bad and I work in the hospitality industry too. Kapolei Costco sucks!!!!
I order a sundae and it was half way filled, so I ask the lady to either give me a new one or fill it. She weigh the sundae, ? I wonder what the idea. WELP!Update: people who work at the food court DO NOT ANSWER Phone order, and they will ask you if you made a phone order? ? ? Costco should create a phone app ordering so we don't need to call if they don't answer anyway, besides it helps with the orders to be precise like Mc D ordering.!Manager should look into this mess.
I order a sundae and it was half way filled, so I ask the lady to either give me a new one or fill it. She weigh the sundae, ? I wonder what the idea. WELP!Update: people who work at the food court DO NOT ANSWER Phone order, and they will ask you if you made a phone order? ? ? Costco should create a phone app ordering so we don't need to call if they don't answer anyway, besides it helps with the orders to be precise like Mc D ordering.!Manager should look into this mess.
If you are driving a plug-in vehicle, to the left of the entrance, the very first parking spot is for a plug-in vehicle where you can charge for free. The food court is quick as you must order from the kiosk. Fuel for regular unleaded was $3.92, much cheaper than the $4.59 we paid at a Shell in Temecula, CA. Was $3.82 a few days earlier at the Costco in Wahiawa. Great stop to pick up chocolate/macadamia souvenirs to gift back on the mainland. Mahalo!
The lady that serve hotdog really need to learn some customer service skill. Especially dealing with customer that are disabled. She seem very rude and inattentive when the customer trying to get her attention. Just my observation :P
Ordered 2 pies and they were ready in less than 5 minutes. No cash anymore.
The pizzas are a killer deal. I just found out you can order your whole pizza "double cut" which gives you 16 slices instead of 12. A much better size for kids and petite eaters.
Restaurantji Recommends
This is Costco. But if your staying in Kapolei that can be a welcome relief as the prices here are closer to mainland prices for the food court and the general items. One bonus is relatively low priced gas but you will wait in line
Ordered 2 pies and they were ready in less than 5 minutes. No cash anymore.
Great selections....cheap bananas & grapes!
When your hungry on a dime it's great. The staff is working hard non stop, food comes up fast. the pizza is really bad thou (barstool Pizza) review would give them a 3.5 out of 10. But if your trying to feed a car load of kids it's the best pizza, not recommended for first dates! :)
You can get a hot dog here for one and a half dollars, but why would you want to when there are so many free samples to enjoy. Moreover, if you really want to spend money, get a giant pack of 100 hot dogs much cheaper (per dog). Occasionally they have toilet paper in stock.