***Terrible customer service***We went through the drive through and repeated my order to ensure they had it correct. When we pulled up to the window not only did they not have the drink I specifically asked to be added to the order, but they told me I had to go back through the drive through to correct the mistake. The person at the window was very blunt and rude.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Mcnuggets, French Fries, Quarter Pounder Hamburger
mike palmer
Guava cream pie... Delightful
Brittnee Bali
Standard McDonald's. I prefer to do curbside pickup since they seem pretty consistent in that wayParking: Parking lot is slightly confusing near the McDonald's but the lot in the area is huge so you could potentially park a but away and walk over
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Egg Mcmuffin, Portuguese Sausage and Eggs, Chicken Mcnuggets, World Famous Fries, Mcmuffin
Shevy “La Gitana” Valdry
Vegetarian options: Need to pack more veggies Into thier meals
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: World Famous Fries
Warren Alipio
Waited in line to order coffee. Was told someone would help me. 10 minutes later if standing in line still not helped. Left and went to Starbucks instead. Poor customer service.
Atmosphere: 1
Service: 1
Monica Rameriz
Food was fresh and service great.
Atmosphere: 5
Food: 5
Service: 5
Elcid
Not the best place to order curbside pickup. At this particular location, this is my 2nd time I had ordered using curbside pickup. The first time I ordered using curbside pickup, I waited over 30 minutes and no one brought my food out. I had to go inside to pickup my food, and it was sitting on the counter. At that time, I thought they was just understaffed and thought nothing of it. This time around, it happened again. Waited 20 minutes for a drink. So I went inside to inquire and the lady said nothing. She went to get my drink, came back and rudely placed my drink on the counter. As I began to speak to ask if they ever do curbside (for future reference), she ignored and went on the help another customer at the register in a rude manner. While I don't expect McDonald's to provide a high quality customer service like Chick-fil-A, my experience was way below my expectation.
Service: 1
Anthony Le
Super slow service - I could drive to airport faster than how long we were ignored to order food. Food served fast but cold and coke was flat.
Atmosphere: 2
Food: 1
Service: 1
Adrian hedge
Dining room is full of flies. Not sometimes. Every time! I asked about it and the workers just smile and shrug it
Atmosphere: 1
Food: 4
Service: 3
Devin F.
Low quality McDonalds.I went there around noon on a Saturday. So the food should have been fresh. This McDonalds has always been bad and so I decided enough was enough and it was time to finally leave a review. All of the food was stale, hard, and dry from sitting around too long - even the desert Holiday Pie. What a disappointment... even the icy filling inside is dry. When they handed me my drink it had coke all over it. The lack of attention to detail and customer service is appalling. Either the employees here are severely underpaid or are goofing around. Either way management doesn't seem to care at this location. This is a busy location by the Costco, and so there is no excuse for the bad quality.I don't think I'm going back to this McDonalds until the reviews seriously improve. What a disappointment...
Love this McDonald's!!! It was Very Clean and the Staff were Very helpful with my family and I. Treated us like ohana. Mahalo aaand ALOHA!!!
Atmosphere: 5
Food: 5
Service: 5
WiLConrad
Managers on different pages; 1st one told me to pick up my mobile order @ the drive thru, not inside, @ the drive thru window the other manager told me to pick up inside.?
Service: 3
Michael McCutcheon
The employee seemed disinterested in taking our order and got it wrong. There was no cream or sugar available for my coffee and no napkins available beyond what was in the bag. I will not go there again.
Atmosphere: 3
Food: 2
Service: 1
Robin O.
PRICE GOUGING!!! Went to use my 6000 bonus points for a free Big Mac no pickles and extra sauce and when I went to the window to pick it up they wanted to charge me $2.53 for the extra sauce!!! An extra squirt of their mayo pickle sauce for $2.53??? Won't be going to that franchise location again!!!
Pono M.
Buyer beware. They charged me $1.99 for each extra sweet and sour sauce. I asked if that was correct price and the lady that gave the food said "oh yeah... it's expensive." A few hours later I looked in the McDonald's mobile app to see what the price was and it said $0.50 for each extra sauce. Am I missing something here or did I get massively ripped off? We tried calling throughout the day but no one answered.
***Terrible customer service***We went through the drive through and repeated my order to ensure they had it correct. When we pulled up to the window not only did they not have the drink I specifically asked to be added to the order, but they told me I had to go back through the drive through to correct the mistake. The person at the window was very blunt and rude.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Mcnuggets, French Fries, Quarter Pounder Hamburger
Guava cream pie... Delightful
Standard McDonald's. I prefer to do curbside pickup since they seem pretty consistent in that wayParking: Parking lot is slightly confusing near the McDonald's but the lot in the area is huge so you could potentially park a but away and walk over
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Egg Mcmuffin, Portuguese Sausage and Eggs, Chicken Mcnuggets, World Famous Fries, Mcmuffin
Vegetarian options: Need to pack more veggies Into thier meals
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: World Famous Fries
Waited in line to order coffee. Was told someone would help me. 10 minutes later if standing in line still not helped. Left and went to Starbucks instead. Poor customer service.
Atmosphere: 1
Service: 1
Food was fresh and service great.
Atmosphere: 5
Food: 5
Service: 5
Not the best place to order curbside pickup. At this particular location, this is my 2nd time I had ordered using curbside pickup. The first time I ordered using curbside pickup, I waited over 30 minutes and no one brought my food out. I had to go inside to pickup my food, and it was sitting on the counter. At that time, I thought they was just understaffed and thought nothing of it. This time around, it happened again. Waited 20 minutes for a drink. So I went inside to inquire and the lady said nothing. She went to get my drink, came back and rudely placed my drink on the counter. As I began to speak to ask if they ever do curbside (for future reference), she ignored and went on the help another customer at the register in a rude manner. While I don't expect McDonald's to provide a high quality customer service like Chick-fil-A, my experience was way below my expectation.
Service: 1
Super slow service - I could drive to airport faster than how long we were ignored to order food. Food served fast but cold and coke was flat.
Atmosphere: 2
Food: 1
Service: 1
Dining room is full of flies. Not sometimes. Every time! I asked about it and the workers just smile and shrug it
Atmosphere: 1
Food: 4
Service: 3
Low quality McDonalds.I went there around noon on a Saturday. So the food should have been fresh. This McDonalds has always been bad and so I decided enough was enough and it was time to finally leave a review. All of the food was stale, hard, and dry from sitting around too long - even the desert Holiday Pie. What a disappointment... even the icy filling inside is dry. When they handed me my drink it had coke all over it. The lack of attention to detail and customer service is appalling. Either the employees here are severely underpaid or are goofing around. Either way management doesn't seem to care at this location. This is a busy location by the Costco, and so there is no excuse for the bad quality.I don't think I'm going back to this McDonalds until the reviews seriously improve. What a disappointment...
Restaurantji Recommends
Love this McDonald's!!! It was Very Clean and the Staff were Very helpful with my family and I. Treated us like ohana. Mahalo aaand ALOHA!!!
Atmosphere: 5
Food: 5
Service: 5
Managers on different pages; 1st one told me to pick up my mobile order @ the drive thru, not inside, @ the drive thru window the other manager told me to pick up inside.?
Service: 3
The employee seemed disinterested in taking our order and got it wrong. There was no cream or sugar available for my coffee and no napkins available beyond what was in the bag. I will not go there again.
Atmosphere: 3
Food: 2
Service: 1
PRICE GOUGING!!! Went to use my 6000 bonus points for a free Big Mac no pickles and extra sauce and when I went to the window to pick it up they wanted to charge me $2.53 for the extra sauce!!! An extra squirt of their mayo pickle sauce for $2.53??? Won't be going to that franchise location again!!!
Buyer beware. They charged me $1.99 for each extra sweet and sour sauce. I asked if that was correct price and the lady that gave the food said "oh yeah... it's expensive." A few hours later I looked in the McDonald's mobile app to see what the price was and it said $0.50 for each extra sauce. Am I missing something here or did I get massively ripped off? We tried calling throughout the day but no one answered.