Ferraro’s used to be one of our favorites for a beautiful view, delicious food and a lovely cocktail. Sadly, we will not be returning due to the customer service. Truly have never felt so unwelcome and neglected in a place that I look forward to visiting to each trip. We had a reservation and the poor encounter started with the hostess and was not rectified by any of the other staff who stopped over at our table.
Atmosphere: 1
Food: 5
Service: 1
LALISA LAUREN
I miss mushroom pizza.
Atmosphere: 5
Food: 5
Service: 5
Izzy Walker
Visited for a dinner, was a beautiful experience from start to finish with exceptional service, Marisa was attentive with the drinks and our order and the presentation of the food was second to none - as well as the fire dancing performance we could see from our table, and George at the bar crafted us gorgeous artisanal cocktails - be sure to try the Piedmont Sour!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu Di Ferraro's
Insiya/Namita Zanzi
Excellent service , food was exceptional. Great ambiance.Highly
Atmosphere: 5
Food: 5
Service: 5
Frank
The food was amazing down to the last bite. The service was horrible. We were totally neglected. Our waiter never even stopped by our table after our entrees. He stood two tables over for over 5 minutes just chating. We finally flagged down some other staff to bring some cheese for the pasta. He introduced the menu. Took our order and brought us the bill. Not quite enough to earn the minimum $50 tip from the credit card machine.Disappointing!
Atmosphere: 3
Food: 5
Service: 2
MP2003
Great experience overall. Host staff is outstanding. The service is exceptional. It's the perfect place to enjoy a sunset and have a fabulous meal. They remodeled the restaurant and its beautiful. The also revamped the menu. It used to be extremely gluten-free friendly. They seem to have fewer GF options now....but it's still a great place to eat.
SeattleJudyB
We read the reviews of Ferraro's and it sounded great. The staff was friendly and welcoming; we were about 15 minutes early for our reservation but we were seated soon at an ocean view table. Our server was delightful, but we were very disappointed with the food and the cost.
Jeffd
I would not recommend this place. The hostess who greeted us was very disrespectful. Although we had a reservation, and there were empty tables, she told us we could have a seat at the bar until a table was available. Meanwhile, people who walked in wearing their pool coverups were seated. Her dismissive attitude was totally unappreciated. Although we did have a drink at the bar, we chose to leave without dining. I expected more from the Four Seasons.
chriss
Ferraro's is our favorite restaurant, located at 4 Seasons/Wailea, when visiting Maui. The food and service is superb and the view of the Pacific Ocean and breaching humpback whales is great, too. Truly a great experience that we recommend to all.
Crystalm
More crowded than what I'm used to the tables were too close together. We could hear everyone's conversation around us and couldn't really get out of our seats easily. It wasn't as special as it used to be due to the tables, being too close together, almost like a bar vibe rather than a nice outdoor dinner. We've probably been there at least a dozen times in this by far was my least favorite dinner there.
My friend and I had an incredible "moms night out" dinner at Ferraro's. The view was spectacular - we booked at 5:15pm to catch the sunset - and the food was superb. Our waiter was very friendly and knowledgeable, although halfway through the night he did become a lot less attentive. It looked like he was overwhelmed with too many tables at that point, so no fault of his own. The experience overall was top notch and we will definitely be back!
Atmosphere: 5
Food: 5
Service: 4
Evelyn
Fabulous romantic ocean front location. While we have had amazing food in the past, our meal this visit was marginal . Service and drinks in the bar was exceptional. Table side service was slow.
burly581
Always a wonderful place to end a Maui vacation! Restaurant just re-opened after renovation. Beautiful!! The atmosphere is the best on island. Wonderful sunset views and terrific food! Everything about this restaurant is perfect!! Highly recommend!
Kellyeobe
We love the ambience and beauty of the restaurant. Our server, Marisa, was warm, engaging, and informative. We all felt the kitchen was too fast between courses. We had cocktails, wine, appetizers, salads, and entrees and were finished in just over an hour. Our food was very good.
Max Pfotenhauer
Had a reservation for 8pm and showed up at about 8:02pm, the host said she would sit us in approximately 5 minutes. At 8:20pm we inquired about how much longer the wait would be, the host told us a table was leaving and it would be about 5 more minutes. At 8:30ish we politely asked for an update and the host ignored us and spoke to another party waiting on the incredibly long wait. Once we were finally done being ignored about 30 minutes after our reservation time, we removed our reservations and left. The restaurant and food looked incredible, the customer service is horrible. We would not recommend this restaurant, the hosts simply lie about wait times (constantly). We weren’t the only party in the scenario as well. Very unfortunate. The 1 star review is being generous.
Ferraro’s used to be one of our favorites for a beautiful view, delicious food and a lovely cocktail. Sadly, we will not be returning due to the customer service. Truly have never felt so unwelcome and neglected in a place that I look forward to visiting to each trip. We had a reservation and the poor encounter started with the hostess and was not rectified by any of the other staff who stopped over at our table.
Atmosphere: 1
Food: 5
Service: 1
I miss mushroom pizza.
Atmosphere: 5
Food: 5
Service: 5
Visited for a dinner, was a beautiful experience from start to finish with exceptional service, Marisa was attentive with the drinks and our order and the presentation of the food was second to none - as well as the fire dancing performance we could see from our table, and George at the bar crafted us gorgeous artisanal cocktails - be sure to try the Piedmont Sour!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu Di Ferraro's
Excellent service , food was exceptional. Great ambiance.Highly
Atmosphere: 5
Food: 5
Service: 5
The food was amazing down to the last bite. The service was horrible. We were totally neglected. Our waiter never even stopped by our table after our entrees. He stood two tables over for over 5 minutes just chating. We finally flagged down some other staff to bring some cheese for the pasta. He introduced the menu. Took our order and brought us the bill. Not quite enough to earn the minimum $50 tip from the credit card machine.Disappointing!
Atmosphere: 3
Food: 5
Service: 2
Great experience overall. Host staff is outstanding. The service is exceptional. It's the perfect place to enjoy a sunset and have a fabulous meal. They remodeled the restaurant and its beautiful. The also revamped the menu. It used to be extremely gluten-free friendly. They seem to have fewer GF options now....but it's still a great place to eat.
We read the reviews of Ferraro's and it sounded great. The staff was friendly and welcoming; we were about 15 minutes early for our reservation but we were seated soon at an ocean view table. Our server was delightful, but we were very disappointed with the food and the cost.
I would not recommend this place. The hostess who greeted us was very disrespectful. Although we had a reservation, and there were empty tables, she told us we could have a seat at the bar until a table was available. Meanwhile, people who walked in wearing their pool coverups were seated. Her dismissive attitude was totally unappreciated. Although we did have a drink at the bar, we chose to leave without dining. I expected more from the Four Seasons.
Ferraro's is our favorite restaurant, located at 4 Seasons/Wailea, when visiting Maui. The food and service is superb and the view of the Pacific Ocean and breaching humpback whales is great, too. Truly a great experience that we recommend to all.
More crowded than what I'm used to the tables were too close together. We could hear everyone's conversation around us and couldn't really get out of our seats easily. It wasn't as special as it used to be due to the tables, being too close together, almost like a bar vibe rather than a nice outdoor dinner. We've probably been there at least a dozen times in this by far was my least favorite dinner there.
Restaurantji Recommends
My friend and I had an incredible "moms night out" dinner at Ferraro's. The view was spectacular - we booked at 5:15pm to catch the sunset - and the food was superb. Our waiter was very friendly and knowledgeable, although halfway through the night he did become a lot less attentive. It looked like he was overwhelmed with too many tables at that point, so no fault of his own. The experience overall was top notch and we will definitely be back!
Atmosphere: 5
Food: 5
Service: 4
Fabulous romantic ocean front location. While we have had amazing food in the past, our meal this visit was marginal . Service and drinks in the bar was exceptional. Table side service was slow.
Always a wonderful place to end a Maui vacation! Restaurant just re-opened after renovation. Beautiful!! The atmosphere is the best on island. Wonderful sunset views and terrific food! Everything about this restaurant is perfect!! Highly recommend!
We love the ambience and beauty of the restaurant. Our server, Marisa, was warm, engaging, and informative. We all felt the kitchen was too fast between courses. We had cocktails, wine, appetizers, salads, and entrees and were finished in just over an hour. Our food was very good.
Had a reservation for 8pm and showed up at about 8:02pm, the host said she would sit us in approximately 5 minutes. At 8:20pm we inquired about how much longer the wait would be, the host told us a table was leaving and it would be about 5 more minutes. At 8:30ish we politely asked for an update and the host ignored us and spoke to another party waiting on the incredibly long wait. Once we were finally done being ignored about 30 minutes after our reservation time, we removed our reservations and left. The restaurant and food looked incredible, the customer service is horrible. We would not recommend this restaurant, the hosts simply lie about wait times (constantly). We weren’t the only party in the scenario as well. Very unfortunate. The 1 star review is being generous.
Atmosphere: 3
Service: 1