While shopping I was frustrated that the digital coupons weren't loading. The checker informed me that I needed to update the app with the local zip code. Had no idea
Christy S.
The last 3-4 times I've been Safeway Lihue I've had horrible experiences. Lines are always very, very long. The staff aren't helpful or friendly. Food is "not available" at 5:30 in the afternoon and I purchased ice cream from them that was inedible. The ice cream did have some freezer burn on it when I purchased it but I didn't expect it to be so bad that I couldn't eat it and the selection was so small I had to choose between freezer burn or a flavor I didn't like. When I opened the ice cream it was obvious that it had been melted and then frozen maybe multiple times and I could see some grayish discoloration around the edges of the cup. One of my recent trips there was late at night so I expected it to be a quick run to get a few household items. I believe it was 9:30 PM and I didn't realize just how long the line was until I went to check out. There was only 1 register open and there must have been at least 15 people in line. Before I got in line, I checked to see if the self checkout was available and I saw one green light on indicating that there was one open. When I got closer I saw the staff had barricaded the entrance to the self checkout area with a few large chip displays. I'm not sure what this was all about but it made me very frustrated, if your location is suffering from a staff shortage then why not use these resources to allow your customers to buy their items? Right next to the self checkout area on the other side of the barricade I saw two employees casually standing next to each other talking and laughing. It made me wonder what their assigned job was and if they were supposed to be watching the self checkout area but had decided instead to close it up for reasons I don't know. I decided to leave my items and go home instead of waiting in a line that long. Just a few minutes ago I ended up doing the exact same thing when I walked into Safeway at around 5:30 PM to pick up some salt and vinegar chicken drumsticks that my coworker had recently recommended to me. I walked up to the hot food area and I saw plenty of drumsticks but I didn't see any labels on any of the food. I didn't see anyone behind the counter so I asked an employee who was walking by if there was any salt and vinegar chicken available to which he very rudely pointed at a printed out paper sign that was taped to the top of an empty hot food bar where they usually have chicken wings available and said "we are out of food already, read the sign". I would have purchased some fried chicken even if it wasn't the salt and vinegar flavor that I wanted if the employee wasn't so rude. I was also thirsty and considered buying a vitamin water or something like that to drink but when I glanced at the very, very long line of people waiting to pay I just left. Im not sure if this will reach anyone who manages this Safeway location but if it does. Please do something. Thanks!
Jerry H.
The store is clean, bright and stocked very well like any Safeway, Vons or Albertsons. Your Vons club rewards work in Safeway. The food items provided in the aisles gave customers lots of options. Check out the special local options like Kōloa rum, Hawaiian juice, fresh poke or Hawaiian chips. This store has great parking and we loved it. Prices were kind of high on a few items.
J H.
Always long long lines. Not a good solace to go if you're in a hurry. Store is well stocked.
Rox S.
The bakery here is sooo wonderful. I ordered a cake, and they went above and beyond with the decorations for my daughter. They used their own creative designs, and she sincere loved it! Thank you for making her day so special
Melinda U.
This is for Safeway in kapaa. I would not recommend ordering on line from this store. They must not pay attention to orders or their system is screwed up. I ordered a birthday cake and flowers at least 5 days before the birthday party. Bakery called me the day of pick up and told me they didn't have what I wanted, 4 hours before pick up time. They were accompanying in letting me know what was available and told me they didn't get the order until that morning. It was a themed birthday cake for my grandson's 2nd. After a lot of time and deciding she hand drew the decoration and I ended up with a cupcake cake. Good thing she was nice and helpful but when it came to the flowers, forget it! No one was in that department. They sent a high school guy to help me who knew nothing. The office worker finally came out. She was awful. Didn't know anything about the order. Even tho the bakery had a copy of the order. I said forget the orchids ( a gift for the Mom). While I was checking out and paying for the cake, another worker came out. He had a copy of the order. I had already spent one hour waiting around. I told him to forget the flowers and left with a cake that cost $3 more then the one I originally ordered. I'd say they don't know how to handle online orders. Was kind of frustrating, to say the least!
Lyle O.
Not much to really say about Safeway except the store was clean, cashier was friendly and the prices seem to be fair. Just picked up some orange juice, chips, bread and water....essential items for the morning hours. Surprisingly I saw a few EV chargers in the parking lot....I can't wait to see what type of EV vehicles are here on Kauai.
Bertrand L.
A good grocery on the way to your end destination whether it's down south towed Poipu or to the north towed Princeville. Good selections of staples, and if you're lucky they'll have the bbq pork buns that are so yummy for us 'hood boys who grew up on 'em. They do have boars head meats at the deli and some nice platters of meat/cheese/crackers as well. The fruit selection however seemed to be a bit picked over in a Sunday though.
Geoff J.
Pretty standard grocery store. Some fun choices like the Poke bar. High prices compared to home, but standard for Hawaii
Tracy Hoover
I asked for pink and yellow cupcakes with sprinkles for my daughters birthday. They were festive and tasted great. Sales associates who took our order was fantastic. Thank you for everyone for helping make her 4th birthday memorable.
I updated my review from a few years ago because they added self checkout so the line situation has improved. The bathroom needs some work though. Looks like like it gets cleaned once a day.
Traci M.
Very good supply of everything in a nice facility. Paper bags are complimentary, so it was basically the only place on the island where you don't need to bring bags. The 2 checkout lines are very long.
Matt K.
Staying in a private condo we needed to get groceries and Safeway was the best choice. Everything you'd find on the mainland at prices that aren't bad considering this is Hawaii. Good Poke too especially their version that is not previously frozen. Salmon steaks - all good. Produce was fresh too. We tried a Kauai based brand of Kombucha that was refreshing and nice.
D H.
This review is for the au gratin. I was so excited to see this item at the deli, I picked it up without hesitation. But the dang thing was gross, possibly spoiled with a sweet flavor. On top of that, the potatoes were not fully cooked. How do you not fully cook something that you don't even have to do anything for, just leave it in the oven. I threw out almost the whole thing. Tired of bringing back unsatisfactory items with a complaint. Waste time, waste money.
Em P.
Am I really reviewing Safeway? 100% YES! Our flight was late and everything was closed. We were tire and hungry and IN NEED OF A BEER. Safeway had a wonderful assortment for grab n go in their deli for us. Along with great local beers. Friendly service. Great overall experience
While shopping I was frustrated that the digital coupons weren't loading. The checker informed me that I needed to update the app with the local zip code. Had no idea
The last 3-4 times I've been Safeway Lihue I've had horrible experiences. Lines are always very, very long. The staff aren't helpful or friendly. Food is "not available" at 5:30 in the afternoon and I purchased ice cream from them that was inedible. The ice cream did have some freezer burn on it when I purchased it but I didn't expect it to be so bad that I couldn't eat it and the selection was so small I had to choose between freezer burn or a flavor I didn't like. When I opened the ice cream it was obvious that it had been melted and then frozen maybe multiple times and I could see some grayish discoloration around the edges of the cup. One of my recent trips there was late at night so I expected it to be a quick run to get a few household items. I believe it was 9:30 PM and I didn't realize just how long the line was until I went to check out. There was only 1 register open and there must have been at least 15 people in line. Before I got in line, I checked to see if the self checkout was available and I saw one green light on indicating that there was one open. When I got closer I saw the staff had barricaded the entrance to the self checkout area with a few large chip displays. I'm not sure what this was all about but it made me very frustrated, if your location is suffering from a staff shortage then why not use these resources to allow your customers to buy their items? Right next to the self checkout area on the other side of the barricade I saw two employees casually standing next to each other talking and laughing. It made me wonder what their assigned job was and if they were supposed to be watching the self checkout area but had decided instead to close it up for reasons I don't know. I decided to leave my items and go home instead of waiting in a line that long. Just a few minutes ago I ended up doing the exact same thing when I walked into Safeway at around 5:30 PM to pick up some salt and vinegar chicken drumsticks that my coworker had recently recommended to me. I walked up to the hot food area and I saw plenty of drumsticks but I didn't see any labels on any of the food. I didn't see anyone behind the counter so I asked an employee who was walking by if there was any salt and vinegar chicken available to which he very rudely pointed at a printed out paper sign that was taped to the top of an empty hot food bar where they usually have chicken wings available and said "we are out of food already, read the sign". I would have purchased some fried chicken even if it wasn't the salt and vinegar flavor that I wanted if the employee wasn't so rude. I was also thirsty and considered buying a vitamin water or something like that to drink but when I glanced at the very, very long line of people waiting to pay I just left. Im not sure if this will reach anyone who manages this Safeway location but if it does. Please do something. Thanks!
The store is clean, bright and stocked very well like any Safeway, Vons or Albertsons. Your Vons club rewards work in Safeway. The food items provided in the aisles gave customers lots of options. Check out the special local options like Kōloa rum, Hawaiian juice, fresh poke or Hawaiian chips. This store has great parking and we loved it. Prices were kind of high on a few items.
Always long long lines. Not a good solace to go if you're in a hurry. Store is well stocked.
The bakery here is sooo wonderful. I ordered a cake, and they went above and beyond with the decorations for my daughter. They used their own creative designs, and she sincere loved it! Thank you for making her day so special
This is for Safeway in kapaa. I would not recommend ordering on line from this store. They must not pay attention to orders or their system is screwed up. I ordered a birthday cake and flowers at least 5 days before the birthday party. Bakery called me the day of pick up and told me they didn't have what I wanted, 4 hours before pick up time. They were accompanying in letting me know what was available and told me they didn't get the order until that morning. It was a themed birthday cake for my grandson's 2nd. After a lot of time and deciding she hand drew the decoration and I ended up with a cupcake cake. Good thing she was nice and helpful but when it came to the flowers, forget it! No one was in that department. They sent a high school guy to help me who knew nothing. The office worker finally came out. She was awful. Didn't know anything about the order. Even tho the bakery had a copy of the order. I said forget the orchids ( a gift for the Mom). While I was checking out and paying for the cake, another worker came out. He had a copy of the order. I had already spent one hour waiting around. I told him to forget the flowers and left with a cake that cost $3 more then the one I originally ordered. I'd say they don't know how to handle online orders. Was kind of frustrating, to say the least!
Not much to really say about Safeway except the store was clean, cashier was friendly and the prices seem to be fair. Just picked up some orange juice, chips, bread and water....essential items for the morning hours. Surprisingly I saw a few EV chargers in the parking lot....I can't wait to see what type of EV vehicles are here on Kauai.
A good grocery on the way to your end destination whether it's down south towed Poipu or to the north towed Princeville. Good selections of staples, and if you're lucky they'll have the bbq pork buns that are so yummy for us 'hood boys who grew up on 'em. They do have boars head meats at the deli and some nice platters of meat/cheese/crackers as well. The fruit selection however seemed to be a bit picked over in a Sunday though.
Pretty standard grocery store. Some fun choices like the Poke bar. High prices compared to home, but standard for Hawaii
I asked for pink and yellow cupcakes with sprinkles for my daughters birthday. They were festive and tasted great. Sales associates who took our order was fantastic. Thank you for everyone for helping make her 4th birthday memorable.
Restaurantji Recommends
I updated my review from a few years ago because they added self checkout so the line situation has improved. The bathroom needs some work though. Looks like like it gets cleaned once a day.
Very good supply of everything in a nice facility. Paper bags are complimentary, so it was basically the only place on the island where you don't need to bring bags. The 2 checkout lines are very long.
Staying in a private condo we needed to get groceries and Safeway was the best choice. Everything you'd find on the mainland at prices that aren't bad considering this is Hawaii. Good Poke too especially their version that is not previously frozen. Salmon steaks - all good. Produce was fresh too. We tried a Kauai based brand of Kombucha that was refreshing and nice.
This review is for the au gratin. I was so excited to see this item at the deli, I picked it up without hesitation. But the dang thing was gross, possibly spoiled with a sweet flavor. On top of that, the potatoes were not fully cooked. How do you not fully cook something that you don't even have to do anything for, just leave it in the oven. I threw out almost the whole thing. Tired of bringing back unsatisfactory items with a complaint. Waste time, waste money.
Am I really reviewing Safeway? 100% YES! Our flight was late and everything was closed. We were tire and hungry and IN NEED OF A BEER. Safeway had a wonderful assortment for grab n go in their deli for us. Along with great local beers. Friendly service. Great overall experience