Unsanitary food handling.Terrible service (why come work if you don't have the slightest effort to service Sam's members?)...Now mind you, this is a club store...and 2 of them almost got into a fight while the line was waiting!! Do not deserve even 1 star
Shy K.
I have been a Sams Club plus member and credit ca4d holder for over 20 years. Never liked the Pearl City location. It's always been an inconvenience. From parking to shopping, to leaving. It's a horrible location. I have been waiting for them to announce a Kapolei location or a new pear city location. The old sears would be amazing. I now joined Costco, and I see the difference. The lines are not like Sams Club. I believe it's due to the lack of employees and understaffed. It's been like this for years, though. What can we expect at this point.A positive note. The bathroom remodel is amazing.
Nadine C.
Shopping in Pearl City, O'ahu, Hawai'i...As we passed Sam's Club while we were riding the new Skyline (rail transportation), my friend from First Grade suggested that we stop by and get lunch there.Okay! We drove from the Halawa Station to the free covered parking at Sam's Club. I'm not a member, so, I didn't know about the $5.98 (plus 4.712% tax) Kalua Pig plate - what a deal! It came with two scoops of rice and a scoop of macaroni salad - such a great deal! The Mac salad was a bit bland, but the kalua pig was good!We ate in the cafe of Sam's Club. It's in the corner, near the restrooms. It was a rather cozy space with almost no air conditioning. I had to squeeze our shopping wagon in-between customers and tables and benches. Hmmm...Yes, we had a shopping cart. Some items were just too good to pass up. For example, I got cherries. They were pretty sweet! We also got Mickey Mouse zippered hoodie jackets. They were on sale for less than $15 and were the last two in our size! I also found bags of mochi crunch (Costco didn't have any the last few times that I looked).I wished that I had a cooler in my car. I would have gotten salad kits. I paid about $8 at Foodland. Here at Sam's Club, a similar kit was $2.99. Uhg!Well, maybe I can tag along with my sister to Sam's Club one day. But then again, maybe I'm saving money by not going to Sam's Club? Haha!One challenging thing was:some of the poles were placed in the aisles. We'd have to wait for people to pass before we could get through. Awkward...Overall, it was a fun shopping experience. I liked the spaciousness, air conditioning, clean, bright environment, and scan and go feature. My friend scanned and paid online. We walked right out of the store!
Matthew Redwine
Bang for
Atmosphere: 2
Food: 4
Service: 5
Bruce H.
I love the curbside pickup. The workers have always been courteous and responsive to my concerns.
Carmen M.
I am eating this facility a two star because the system is down and they were not able to assist any member purchases/ returns etc.. what kind of company does not have a down time procedure??
Deez J.
Stopped buying nutritional and protein drinks from Sam's Club now. Ever since a list of recently recalled drinks were published, I've looked elsewhere.
Leslie U.
This rating is strictly for the bakery department at the Pearl City location. I've had many rude encounters with the bakery staff in the past and pretty much brushed it off. But last night was unacceptable. I went in to order a cake... rang the bell... I noticed a worker was working on packing items. She acknowledged that I was there but never once faced me. Talked to me rudely with her back facing me the whole time. She said How can I help you? I said Im just here to place a cake order... She rudely cut me off and said "NOOOO we're booked" I said "even for this Saturday? " which was 48 hrs in advanced. Usually 24 hours is sufficient. She said "Nope!!" Never took a second to even give me a glance. So rude. I mean... wouldn't you think working with cakes and cupcakes would make you happy? Maybe sis needed a hug? If that was the case... come around sis bring it in... you work with frosting. Thats AWESOME! :o)
Candice P.
OPEN HOURS: Monday - Friday: 10am - 6pm Saturday: 9am - 8pm Sunday: 10am - 6pm BUSINESS & PRIME MEMBERS Hours: Monday - Friday 7am - 10am Saturday 7am - 9am Love this Sam's Club location! It's close to home, not as crowded as Costco and has everything I need. There's plenty of parking, upstairs and downstairs and in the same shopping center as Pearl Highlands theater, 24hr Fitness, Ross, Buffalo Wild Wings and more! You can get so much done in just this area. I come here often for my grocery shopping and probably visit at least once a week. The main groceries like milk, eggs, vegetables, fruits and meats are always available. If you find something special though, usually it doesn't last long on the shelf, so get it right away! They have a small food court that serves pizza, hotdogs, ice cream and some other on the go snacks. Their pharmacy is to the far right wall once you enter the building. Help desk is to the immediate left of entrance. For locations of their products, organization of the store looks like this when walking in: -All household items, jewelry, electronics, office supply, paper goods, home items and appliances are on the left side. -Outdoor furniture, sports equipment, snacks and clothing line the middle aisles. -Right aisles include all your dry/canned food goods, seasonings, beverages, coffee, baby supplies and healthcare products. -Back of the warehouse includes all the fresh and frozen groceries, flowers, meats, bread/cakes/pastries, ice cream and poke bar. -Ice bags, extra boxes and registers/self-checkout is all located up front. You're probably thinking, "Wow! She must work here." haha I actually do not but I come here so much and it's nice to know where all the items are located so you're in and out really quick!
Nick
If you are concerned at all with Covid, don't buy food here! The cashier handles the money (coins and bills) with gloves on and then uses the same gloves to grab the wrapped hotdog and soda cup to give them to you. I find this very disgusting and not hygienic at all.
Never have I ever thought that I'd shop at Sam's Club so much! When I was younger, I worked in a couple different grocery stores, so it never really occurred to me to shop anywhere else for groceries, really, even knowing this was one of my Grandpa's favorite places to shop when he was still alive. Now I'm grown with a family, and you realize how much buying in bulk can help you save, just not going overboard. Diapers and wipes here are an absolute lifesaver! I bring my kids shopping with me, and it is hilarious when you ask my 3 year old what his favorite store is, and he responds, "Sam's Club"!! He must be named after my Grandpa! Hahaha... Anyway, we usually always find what we need here, and more! I'm also grateful for the scan & go in the app. It sucks standing in lines with 2 toddlers. Lol
Angie A.
Only because I was literally walking into the line 5 minutes prior to closing the food court and they literally closed it. The least they could've done was let me order and then close the line up. Lack of customer service.
Starla T.
You know things aren't the greatest when you're willing to travel further to get similar things. That's my case...though Sam's is very close to me, I rather go to Waipio to do my shopping. When I go to Sam's I always leave somewhat irritated..no other place in the island does this to me. - Parking always seems to be a nightmare. - Parking stalls - They're so narrow, how are you supposed to load your groceries? Yeah you can go head in...but I feel that 80% of Hawaii people back into straight stalls. Costco has it figured out with huge stalls..which makes loading your car way faster. - After paying- you gotta wait in a long line just to get out. - The building is too concrete where you can't use your Sam's Club Scan & Go app..there is so much potential to speed things up through this app..but it's challenging when you can't get reception. I love using the app since it allows me to beat the line but it doesn't work because of the lack of cell reception. There's so much potential with Sam's but for now, I think I'll go elsewhere..or the town one unless I really need to.
Leon H.
Aloha all; you all know what Sam's offers but this location has 3 floors of parking , easy access to food court, the customer service is unmatched. Also they have easy checkout just using the app. You can scan products and walkout with no line or Hassel.
Finn H.
Placed an online order Oct 29 and selected "same-day"'delivery for Oct 30 between 3:00-5:00. It never showed up and the app still says "In Progress". I call the store and first they tell me it takes a week because it comes by FedEx and it's coming from mainland. I had to explain several times it was a same-day order. They put me on hold again and someone comes back asking for the last four of my order number, name, and they will go check on it. After listening to the default Cisco hold music a couple times, it goes back to ringing and no one ever answered. 21 minutes on the phone, most of the time listening to either rings or hold music, and an afternoon wasted for an order which was never going to show up in the first place. This was the first time I tried to buy anything from Sam's Club after becoming a member and I don't think I will try again. Edit: Something was delivered around 7:00 pm but it wasn't my order. The site says to call them if there's a problem with the order, but I had to call the next day. Their main line says they can't help with online orders (what?) and I'll need to call the store.
Unsanitary food handling.Terrible service (why come work if you don't have the slightest effort to service Sam's members?)...Now mind you, this is a club store...and 2 of them almost got into a fight while the line was waiting!! Do not deserve even 1 star
I have been a Sams Club plus member and credit ca4d holder for over 20 years. Never liked the Pearl City location. It's always been an inconvenience. From parking to shopping, to leaving. It's a horrible location. I have been waiting for them to announce a Kapolei location or a new pear city location. The old sears would be amazing. I now joined Costco, and I see the difference. The lines are not like Sams Club. I believe it's due to the lack of employees and understaffed. It's been like this for years, though. What can we expect at this point.A positive note. The bathroom remodel is amazing.
Shopping in Pearl City, O'ahu, Hawai'i...As we passed Sam's Club while we were riding the new Skyline (rail transportation), my friend from First Grade suggested that we stop by and get lunch there.Okay! We drove from the Halawa Station to the free covered parking at Sam's Club. I'm not a member, so, I didn't know about the $5.98 (plus 4.712% tax) Kalua Pig plate - what a deal! It came with two scoops of rice and a scoop of macaroni salad - such a great deal! The Mac salad was a bit bland, but the kalua pig was good!We ate in the cafe of Sam's Club. It's in the corner, near the restrooms. It was a rather cozy space with almost no air conditioning. I had to squeeze our shopping wagon in-between customers and tables and benches. Hmmm...Yes, we had a shopping cart. Some items were just too good to pass up. For example, I got cherries. They were pretty sweet! We also got Mickey Mouse zippered hoodie jackets. They were on sale for less than $15 and were the last two in our size! I also found bags of mochi crunch (Costco didn't have any the last few times that I looked).I wished that I had a cooler in my car. I would have gotten salad kits. I paid about $8 at Foodland. Here at Sam's Club, a similar kit was $2.99. Uhg!Well, maybe I can tag along with my sister to Sam's Club one day. But then again, maybe I'm saving money by not going to Sam's Club? Haha!One challenging thing was:some of the poles were placed in the aisles. We'd have to wait for people to pass before we could get through. Awkward...Overall, it was a fun shopping experience. I liked the spaciousness, air conditioning, clean, bright environment, and scan and go feature. My friend scanned and paid online. We walked right out of the store!
Bang for
Atmosphere: 2
Food: 4
Service: 5
I love the curbside pickup. The workers have always been courteous and responsive to my concerns.
I am eating this facility a two star because the system is down and they were not able to assist any member purchases/ returns etc.. what kind of company does not have a down time procedure??
Stopped buying nutritional and protein drinks from Sam's Club now. Ever since a list of recently recalled drinks were published, I've looked elsewhere.
This rating is strictly for the bakery department at the Pearl City location. I've had many rude encounters with the bakery staff in the past and pretty much brushed it off. But last night was unacceptable. I went in to order a cake... rang the bell... I noticed a worker was working on packing items. She acknowledged that I was there but never once faced me. Talked to me rudely with her back facing me the whole time. She said How can I help you? I said Im just here to place a cake order... She rudely cut me off and said "NOOOO we're booked" I said "even for this Saturday? " which was 48 hrs in advanced. Usually 24 hours is sufficient. She said "Nope!!" Never took a second to even give me a glance. So rude. I mean... wouldn't you think working with cakes and cupcakes would make you happy? Maybe sis needed a hug? If that was the case... come around sis bring it in... you work with frosting. Thats AWESOME! :o)
OPEN HOURS: Monday - Friday: 10am - 6pm Saturday: 9am - 8pm Sunday: 10am - 6pm BUSINESS & PRIME MEMBERS Hours: Monday - Friday 7am - 10am Saturday 7am - 9am Love this Sam's Club location! It's close to home, not as crowded as Costco and has everything I need. There's plenty of parking, upstairs and downstairs and in the same shopping center as Pearl Highlands theater, 24hr Fitness, Ross, Buffalo Wild Wings and more! You can get so much done in just this area. I come here often for my grocery shopping and probably visit at least once a week. The main groceries like milk, eggs, vegetables, fruits and meats are always available. If you find something special though, usually it doesn't last long on the shelf, so get it right away! They have a small food court that serves pizza, hotdogs, ice cream and some other on the go snacks. Their pharmacy is to the far right wall once you enter the building. Help desk is to the immediate left of entrance. For locations of their products, organization of the store looks like this when walking in: -All household items, jewelry, electronics, office supply, paper goods, home items and appliances are on the left side. -Outdoor furniture, sports equipment, snacks and clothing line the middle aisles. -Right aisles include all your dry/canned food goods, seasonings, beverages, coffee, baby supplies and healthcare products. -Back of the warehouse includes all the fresh and frozen groceries, flowers, meats, bread/cakes/pastries, ice cream and poke bar. -Ice bags, extra boxes and registers/self-checkout is all located up front. You're probably thinking, "Wow! She must work here." haha I actually do not but I come here so much and it's nice to know where all the items are located so you're in and out really quick!
If you are concerned at all with Covid, don't buy food here! The cashier handles the money (coins and bills) with gloves on and then uses the same gloves to grab the wrapped hotdog and soda cup to give them to you. I find this very disgusting and not hygienic at all.
Restaurantji Recommends
Never have I ever thought that I'd shop at Sam's Club so much! When I was younger, I worked in a couple different grocery stores, so it never really occurred to me to shop anywhere else for groceries, really, even knowing this was one of my Grandpa's favorite places to shop when he was still alive. Now I'm grown with a family, and you realize how much buying in bulk can help you save, just not going overboard. Diapers and wipes here are an absolute lifesaver! I bring my kids shopping with me, and it is hilarious when you ask my 3 year old what his favorite store is, and he responds, "Sam's Club"!! He must be named after my Grandpa! Hahaha... Anyway, we usually always find what we need here, and more! I'm also grateful for the scan & go in the app. It sucks standing in lines with 2 toddlers. Lol
Only because I was literally walking into the line 5 minutes prior to closing the food court and they literally closed it. The least they could've done was let me order and then close the line up. Lack of customer service.
You know things aren't the greatest when you're willing to travel further to get similar things. That's my case...though Sam's is very close to me, I rather go to Waipio to do my shopping. When I go to Sam's I always leave somewhat irritated..no other place in the island does this to me. - Parking always seems to be a nightmare. - Parking stalls - They're so narrow, how are you supposed to load your groceries? Yeah you can go head in...but I feel that 80% of Hawaii people back into straight stalls. Costco has it figured out with huge stalls..which makes loading your car way faster. - After paying- you gotta wait in a long line just to get out. - The building is too concrete where you can't use your Sam's Club Scan & Go app..there is so much potential to speed things up through this app..but it's challenging when you can't get reception. I love using the app since it allows me to beat the line but it doesn't work because of the lack of cell reception. There's so much potential with Sam's but for now, I think I'll go elsewhere..or the town one unless I really need to.
Aloha all; you all know what Sam's offers but this location has 3 floors of parking , easy access to food court, the customer service is unmatched. Also they have easy checkout just using the app. You can scan products and walkout with no line or Hassel.
Placed an online order Oct 29 and selected "same-day"'delivery for Oct 30 between 3:00-5:00. It never showed up and the app still says "In Progress". I call the store and first they tell me it takes a week because it comes by FedEx and it's coming from mainland. I had to explain several times it was a same-day order. They put me on hold again and someone comes back asking for the last four of my order number, name, and they will go check on it. After listening to the default Cisco hold music a couple times, it goes back to ringing and no one ever answered. 21 minutes on the phone, most of the time listening to either rings or hold music, and an afternoon wasted for an order which was never going to show up in the first place. This was the first time I tried to buy anything from Sam's Club after becoming a member and I don't think I will try again. Edit: Something was delivered around 7:00 pm but it wasn't my order. The site says to call them if there's a problem with the order, but I had to call the next day. Their main line says they can't help with online orders (what?) and I'll need to call the store.