The corporate presents offers to get peoples information and to get people to go into the stores. Some of those offers are free product for signing up, free birthday product, and now, 31% Off All ScoopsCelebrate 31 with the experts this month. Stop into your local shop on July 31st to redeem 31% off all scoops. All day, every 31st..NON OF THESE ARE REQUIRED TO BE HONORED ONCE YOU GO TO THE STORE IN YOUR LOCATION. BASKIN ROBINS ARE FRANCHISE STORES AND IT IS LEFT UP TO THAT STORE WHETHER THEY HONOR THAT OFFER OR NOT. Responce I received about my complaint on the Noland road Independence store. Hello Ron,Thank you for contacting Baskin-Robbins®. We are sorry to hear that the Baskin-Robbins Birthday Club scoop coupon promotional offer was not extended to you at the restaurant in Independence, MO.We have sent your feedback to the local franchisee and/or operations team so that they are aware of your concern. Since most of our restaurants are individually owned and operated, we can only encourage our franchisees to participate in our promotions and forward them feedback like yours.
Keyra C.
Shakes are super watery. The young boy added some kind of syrup along with the milk, maybe as a sweetener to get away with shorting the ice cream?? Either way, stick with scoops or sundaes, avoid the drinks.
Synnora B.
Went in to buy an ice cream for the girls and have never gone here before. I was disappointed to say the least. I ordered the dinosaur creature sundae because it was so cute and my little daughter is Dino crazy. I also ordered a two scoop sundae as well. The order came and the dinosaur creature sundae looked nothing like the ad. When I brought it up, Justin said"We are out of the cups" I explained that the cups are what makes it dino. He says"I just work here" yes, yes you do which is why you should service what you sell. I said,"ok, you should have told me that when I paid extra for it" He again said " I just work here" Besides the terrible customer service, the serving size for both items was not at all what the photos state. Very disappointed.
Rosanna Luke
24 hours open is a lie,I called and said they closed at 10..false advertisement
Sara T.
Tried calling several times at different times to place cake orders. When I called the gas station that it's located in to see if they were even opened, they confirmed yes BR is opened and the man is there. That must be the same man all the horrible reviews are about. Called the Kapolei location and someone answered and happily took my order. Glad to give my business to a place that actually wants it- Kapolei. Save yourself the time & energy and just drive past this location.
Midwest Mama
Friendly service and delicious ice cream!
Tatianamarie S.
This old man sucks a** he so rude and unfriendly this is not the first time either ! He gets mad if you have a big order you know there's other desperate businesses that has no business at all and closing due to covid 19 ! Be happy the fact that people still coming !! Seriously something needs to be done with this guy !
Daisha S.
Most horrible experience ever and this isn't the first time! This old man that works their is such an angry person all the time and has absolutely ZERO customer service. I ordered 5 shakes, a recess pieces, cotton candy and 3 strawberry cheesecake shakes. When I told him about the 3 strawberry cheesecake shakes, he shook his head and said "I don't have enough for large" in a very angry and rude way! Mind you the ice cream bin was more then half full. Something needs to be done about the workers in this location because they have no customer service! WAIANAE LOCATION IS HORRIBLE.
Studyhardallday
Great place with pretty much all of the same ice cream that one would find on the continental United States.
Small, but who would think get gas and Icecream at the same time. Nanakuli West Coast towards Makaha surfing beach.
Napua A.
1) Owner unfriendly 2) Owner doesn't honor coupons 3) Owner is disgruntled when you ask for a taste sample 4) Owner makes ice cream order extremely small with lots of space in the dish 5) Rip-off
Jacqueline P.
The owner is very rude at this location, he gets mad because I don't want to buy the crappy prepacked pralines and cream which tastes NOTHING like the hand packed and his prices are higher than other locations!
Pilialoha Paishon
I enjoy going there. Most of the workers are very friendly.
Vanessa Lucas
Hated the service the guy was a complete douche and he never wanted to make a shake for me because the ice cream was too hard too scoop. But he made my boyfriend a scoop of ice cream.
The corporate presents offers to get peoples information and to get people to go into the stores. Some of those offers are free product for signing up, free birthday product, and now, 31% Off All ScoopsCelebrate 31 with the experts this month. Stop into your local shop on July 31st to redeem 31% off all scoops. All day, every 31st..NON OF THESE ARE REQUIRED TO BE HONORED ONCE YOU GO TO THE STORE IN YOUR LOCATION. BASKIN ROBINS ARE FRANCHISE STORES AND IT IS LEFT UP TO THAT STORE WHETHER THEY HONOR THAT OFFER OR NOT. Responce I received about my complaint on the Noland road Independence store. Hello Ron,Thank you for contacting Baskin-Robbins®. We are sorry to hear that the Baskin-Robbins Birthday Club scoop coupon promotional offer was not extended to you at the restaurant in Independence, MO.We have sent your feedback to the local franchisee and/or operations team so that they are aware of your concern. Since most of our restaurants are individually owned and operated, we can only encourage our franchisees to participate in our promotions and forward them feedback like yours.
Shakes are super watery. The young boy added some kind of syrup along with the milk, maybe as a sweetener to get away with shorting the ice cream?? Either way, stick with scoops or sundaes, avoid the drinks.
Went in to buy an ice cream for the girls and have never gone here before. I was disappointed to say the least. I ordered the dinosaur creature sundae because it was so cute and my little daughter is Dino crazy. I also ordered a two scoop sundae as well. The order came and the dinosaur creature sundae looked nothing like the ad. When I brought it up, Justin said"We are out of the cups" I explained that the cups are what makes it dino. He says"I just work here" yes, yes you do which is why you should service what you sell. I said,"ok, you should have told me that when I paid extra for it" He again said " I just work here" Besides the terrible customer service, the serving size for both items was not at all what the photos state. Very disappointed.
24 hours open is a lie,I called and said they closed at 10..false advertisement
Tried calling several times at different times to place cake orders. When I called the gas station that it's located in to see if they were even opened, they confirmed yes BR is opened and the man is there. That must be the same man all the horrible reviews are about. Called the Kapolei location and someone answered and happily took my order. Glad to give my business to a place that actually wants it- Kapolei. Save yourself the time & energy and just drive past this location.
Friendly service and delicious ice cream!
This old man sucks a** he so rude and unfriendly this is not the first time either ! He gets mad if you have a big order you know there's other desperate businesses that has no business at all and closing due to covid 19 ! Be happy the fact that people still coming !! Seriously something needs to be done with this guy !
Most horrible experience ever and this isn't the first time! This old man that works their is such an angry person all the time and has absolutely ZERO customer service. I ordered 5 shakes, a recess pieces, cotton candy and 3 strawberry cheesecake shakes. When I told him about the 3 strawberry cheesecake shakes, he shook his head and said "I don't have enough for large" in a very angry and rude way! Mind you the ice cream bin was more then half full. Something needs to be done about the workers in this location because they have no customer service! WAIANAE LOCATION IS HORRIBLE.
Great place with pretty much all of the same ice cream that one would find on the continental United States.
Slow service. Pricy
Restaurantji Recommends
Small, but who would think get gas and Icecream at the same time. Nanakuli West Coast towards Makaha surfing beach.
1) Owner unfriendly 2) Owner doesn't honor coupons 3) Owner is disgruntled when you ask for a taste sample 4) Owner makes ice cream order extremely small with lots of space in the dish 5) Rip-off
The owner is very rude at this location, he gets mad because I don't want to buy the crappy prepacked pralines and cream which tastes NOTHING like the hand packed and his prices are higher than other locations!
I enjoy going there. Most of the workers are very friendly.
Hated the service the guy was a complete douche and he never wanted to make a shake for me because the ice cream was too hard too scoop. But he made my boyfriend a scoop of ice cream.