Every time I come to this location the drive thru service is horrible and I come at night after I get off of work around 8:30-8:40. It is now 9:00 and I haven’t made it through the line and it’s never a long line maybe 4 cars. I’ve been in longer lines that move very quickly such as Chic-fil-a in Kapolei. Also the always forget parts of my order and are very rude. I get it it’s a hard job but I work at a hard job too I’m a housekeeper at a hotel and I don’t treat the customers with disrespect. Someone needs to check what’s happening at night.
One of the best Jack & Crack, very helpful and friendly staff.
Atmosphere: 3
Food: 5
Service: 5
Ayhana Zafaralla
They are the slowest jack in the box I’ve ever been to, it’ll take me atleast 45 mins to get my food specially during midnight, but never the less, it’s called fast food, plus other stores are busier ( traffic wise) and they still quicker to pass your food out. They even close their dine-in area really earl. It’s not convenient at all, and really terrible time management
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Onion Rings
Odin Brester
Great, fast service, friendly employee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Breakfast Jack
Brian Libunao
Just order 3 spicy chicken sandwiches, I ask one of crew taking care my online order if I can check the bags, she just ignore me and start stapling my order. I came home and give one of the sandwiche to my mom and she said; chicken is tuff. I look at it and touch the chicken patty it's cold and hard like a rock. She ask me to just microwave it to make it soft. This is ridiculous they shouldn't serve this. What a waits of time and gas. I came back and assisted by the very nice manager Ms. M and she was sorry however the crew that take care my order did not even acknowledge me, come to find out she's also a manager Jane. She need to go back training with her customer service. Plesse fix it so sad this store is use to be a training store and I use to work also here years ago.
Atmosphere: 3
Food: 1
Service: 1
Min
This place holds the bathroom hostage until you buy something. And then when you do, they refuse to let you use the bathroom.This is just straight up robbery and terrible service.
Wesley Vicente
1- if you want to waste 35 min waiting in line, then go for this store.2- if you want a rude customer service specially during night, come here.This is the worst Jack in the box and even worst when using a delivery app.
Atmosphere: 1
Food: 3
Service: 1
Reniel C.
Food looks like it got sat on and the customer service needs work. Had the cashier be cursing about hating to walk back and forth towards the register back to the drive through window. I try to say thank you but all I get is the "tsk" and attitude. Overall my experience with Jack in the Box Kunia is pretty bad. The overall atmosphere is cloudy and sad aswell. The place looks dirty inside and it needs to be kept clean when handling grease. 2/10 fries were mediocre
Jack Pitts
I was charged for an extra egg roll order and I did not receive it. I went back the next day and informed the manager about it. I did not have my receipt but I did have my rewards app that breaks down the items by cost and they gave me my order. The staff were very nice and the restaurant was very clean. Mahalo aaand ALOHA!!! ?
Nothing too new or spectacular. Its fast foods but do pretty well for whatbit is.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries, Onion Rings
Alohi H.
Wish I could put 0 stars. This is THE MOST TERRIBLE JACK IN THE BOX IN HAWAII! Came here three weekends, spread apart over a couple of months after high school football games. Not much choices during the late hours in Hawaii anymore post Covid, and Jack in the Box had always been the go to late night munchie place. Every time we've come here, the past three times, 10pm, 9pm, and 11.30, no burgers are being served... only the fries... not even tacos, egg rolls or anything else. And the best part is you don't know that until you've already spent 30 minutes in the long line only to reach the ordering speaker and the rude person over the intercom tells you. Then she yells at you because you ask her to place a sign near the front of the drive through. WTH?! Jack in the box? Get it together! Mark my words, this location will probably be closing down in the very near future. Sad!
capj
Gotten sick twice eating here and their milkshake machine is always broken, seems like it’s been broken for the last year. I sit in the drive thru for 20 minutes to no surprise I can’t get a milkshake.
Atmosphere: 1
Food: 1
Service: 1
Angelica A.
If I could give zero stars I would. Used to be a place my bf and I frequent since we live in the neighborhood but damn, the service and the food has been absurdly bad for a while now. I think tonight is the last night we come here. We either waiting forever, turned away for inadequate staffing or supplies, wrong orders, or the food is terrible. I'm sure we aren't the only customers pissed about the management here. Sad.
Lacy King
I went for breakfast and door is locked but people are insideWhat’s the deal? Last time I went they closed because employees didn’t show up for work.
Awesome curly fries
Every time I come to this location the drive thru service is horrible and I come at night after I get off of work around 8:30-8:40. It is now 9:00 and I haven’t made it through the line and it’s never a long line maybe 4 cars. I’ve been in longer lines that move very quickly such as Chic-fil-a in Kapolei. Also the always forget parts of my order and are very rude. I get it it’s a hard job but I work at a hard job too I’m a housekeeper at a hotel and I don’t treat the customers with disrespect. Someone needs to check what’s happening at night.
Food: 4
Service: 1
Recommended dishes: Onion Rings, Tiny Tacos, Cheeseburger
One of the best Jack & Crack, very helpful and friendly staff.
Atmosphere: 3
Food: 5
Service: 5
They are the slowest jack in the box I’ve ever been to, it’ll take me atleast 45 mins to get my food specially during midnight, but never the less, it’s called fast food, plus other stores are busier ( traffic wise) and they still quicker to pass your food out. They even close their dine-in area really earl. It’s not convenient at all, and really terrible time management
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Onion Rings
Great, fast service, friendly employee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Breakfast Jack
Just order 3 spicy chicken sandwiches, I ask one of crew taking care my online order if I can check the bags, she just ignore me and start stapling my order. I came home and give one of the sandwiche to my mom and she said; chicken is tuff. I look at it and touch the chicken patty it's cold and hard like a rock. She ask me to just microwave it to make it soft. This is ridiculous they shouldn't serve this. What a waits of time and gas. I came back and assisted by the very nice manager Ms. M and she was sorry however the crew that take care my order did not even acknowledge me, come to find out she's also a manager Jane. She need to go back training with her customer service. Plesse fix it so sad this store is use to be a training store and I use to work also here years ago.
Atmosphere: 3
Food: 1
Service: 1
This place holds the bathroom hostage until you buy something. And then when you do, they refuse to let you use the bathroom.This is just straight up robbery and terrible service.
1- if you want to waste 35 min waiting in line, then go for this store.2- if you want a rude customer service specially during night, come here.This is the worst Jack in the box and even worst when using a delivery app.
Atmosphere: 1
Food: 3
Service: 1
Food looks like it got sat on and the customer service needs work. Had the cashier be cursing about hating to walk back and forth towards the register back to the drive through window. I try to say thank you but all I get is the "tsk" and attitude. Overall my experience with Jack in the Box Kunia is pretty bad. The overall atmosphere is cloudy and sad aswell. The place looks dirty inside and it needs to be kept clean when handling grease. 2/10 fries were mediocre
I was charged for an extra egg roll order and I did not receive it. I went back the next day and informed the manager about it. I did not have my receipt but I did have my rewards app that breaks down the items by cost and they gave me my order. The staff were very nice and the restaurant was very clean. Mahalo aaand ALOHA!!! ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nothing too new or spectacular. Its fast foods but do pretty well for whatbit is.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries, Onion Rings
Wish I could put 0 stars. This is THE MOST TERRIBLE JACK IN THE BOX IN HAWAII! Came here three weekends, spread apart over a couple of months after high school football games. Not much choices during the late hours in Hawaii anymore post Covid, and Jack in the Box had always been the go to late night munchie place. Every time we've come here, the past three times, 10pm, 9pm, and 11.30, no burgers are being served... only the fries... not even tacos, egg rolls or anything else. And the best part is you don't know that until you've already spent 30 minutes in the long line only to reach the ordering speaker and the rude person over the intercom tells you. Then she yells at you because you ask her to place a sign near the front of the drive through. WTH?! Jack in the box? Get it together! Mark my words, this location will probably be closing down in the very near future. Sad!
Gotten sick twice eating here and their milkshake machine is always broken, seems like it’s been broken for the last year. I sit in the drive thru for 20 minutes to no surprise I can’t get a milkshake.
Atmosphere: 1
Food: 1
Service: 1
If I could give zero stars I would. Used to be a place my bf and I frequent since we live in the neighborhood but damn, the service and the food has been absurdly bad for a while now. I think tonight is the last night we come here. We either waiting forever, turned away for inadequate staffing or supplies, wrong orders, or the food is terrible. I'm sure we aren't the only customers pissed about the management here. Sad.
I went for breakfast and door is locked but people are insideWhat’s the deal? Last time I went they closed because employees didn’t show up for work.
Atmosphere: 1
Food: 2
Service: 1