A Manager laughed at me, mocked me and hung up the phone on me when trying to get answers. I ordered through your app. The order was canceled. I called to ask why and they said it wasn't canceled. I called Door Dash. Door Dash says the dasher showed up at Panda Express and said they never got my order. I call Panda Express again. This is when the manager is laughing at me and mocking me saying the order wasn't canceled and is just sitting there. Tells me I need to call Door Dash again. I call Door Dash again and they say that Panda needs to assign a dasher. I call Panda again and the lady keeps asking me to pick up my order and won't let me even talk. I asked her to stop talking for a second and listen to me and then she hung up the phone. The store then wouldn't answer at all. Now the order shows completed but it's not completed. I have no food, my money is taken and my rewards.
Atmosphere: 1
Food: 1
Service: 1
Simon Hernandez
Love their orange chicken on fried rice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Orange Chicken, Cream Cheese Rangoon, Fried Rice, Black Pepper Chicken
Andrea Anderson
Usually pretty good food!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: The Original Orange Chicken, Cream Cheese Rangoon, Green Bean Chicken
Richard Kolbe
they say they're open til 10. but they aren'
Atmosphere: 1
Food: 4
Service: 1
R R
I haven't been to Pandas for a while and come to think of it, I wasn't missing anything noodles were burnt and mushrooms chicken as well when I tried to give it back to cashier and server they looked at me like I was speaking another language. They didn't have variety to pick from, the dinning was cold if I knew I would've eaten in my car.
Atmosphere: 3
Food: 2
Service: 3
David
Super long waits at this location being in one of the biggest suburbs of Des Moines. They definitely take care of dine in patrons over drive through here.
Atmosphere: 2
Food: 3
Service: 1
Miriam Ruiz
Staff standing around while line was going out the door. Waited in the drive thru over 15 minutes to get food just for them to forget 1/3 of the order. Worst panda
Atmosphere: 1
Food: 2
Service: 1
Leia Duncan
I am so disappointed with the food here. It's gone down hill in the past month. When I went in tonight I ordered a plate with shrimp. And that is what I was charged for. But they gave me a BOWL with 4 pieces of shrimp and the noodles were cold. I am so angry.
Atmosphere: 1
Food: 1
Service: 1
Princess Wilson
Had to wait a little but the food was hot and it was great love the honey walnut
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 25 Extra for 4 Shrimp What a Rip, Veggie Spring Roll
Antrone Walls
I ordered food from this location on doordash on 11/24/23 at around 8:30 pm. A dasher named Rafael ended up stealing my food. I called Panda Express to warn them about the Dasher at around about 9:00 - 9:20. I spoke to a lady that replied in a uncaring and rude manner "okay, what would you like us to do about that."It's obvious that you should trespass that dasher if he is stealing from your customers to prevent him from hurting the business but I suppose some employees in 2023 are too incompetent to comprehend that simple concept.
Just grabbed lunch. Food was more like dog food than Chinese stuff. Had honey walnut shrimp and it was mush with maybe 3walnut pieces. Don’t Waite your or
Atmosphere: 1
Food: 1
Service: 4
The Noble Smoker
Switched to this location after the normal location we went to started having inventory and staffing issues. This location has been great and they fix things when they are wrong.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Original Orange Chicken, Shanghai Beef and Orange Chicken, Chow Mein
Edna Lyman
Stopped around 4:30 in the afternoon the sweet fire chicken wasn’t full and looked like it had been there awhile. I asked the gal how old it was? No response. Against my best judgment I ordered it and the honey sesame chicken. Both were well beyond fresh. A lesson learned that good money was wasted and don’t patronize Panda Express unless it’s in peek serving time!
Recommended dishes: Fried Rice
Nathan Cox
Not only super rude at drive thru, but 2 out of 4 meals were completely wrong! Also, pop is always flat.., don’t even bother getting a fountain drink.
Atmosphere: 1
Food: 1
Service: 1
Nathan C.
not only were the staff incredibly rude at drive thru, but 2 out of 4 meals were completely wrong. Also, never get a fountain drink - they're always flat.
A Manager laughed at me, mocked me and hung up the phone on me when trying to get answers. I ordered through your app. The order was canceled. I called to ask why and they said it wasn't canceled. I called Door Dash. Door Dash says the dasher showed up at Panda Express and said they never got my order. I call Panda Express again. This is when the manager is laughing at me and mocking me saying the order wasn't canceled and is just sitting there. Tells me I need to call Door Dash again. I call Door Dash again and they say that Panda needs to assign a dasher. I call Panda again and the lady keeps asking me to pick up my order and won't let me even talk. I asked her to stop talking for a second and listen to me and then she hung up the phone. The store then wouldn't answer at all. Now the order shows completed but it's not completed. I have no food, my money is taken and my rewards.
Atmosphere: 1
Food: 1
Service: 1
Love their orange chicken on fried rice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Orange Chicken, Cream Cheese Rangoon, Fried Rice, Black Pepper Chicken
Usually pretty good food!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: The Original Orange Chicken, Cream Cheese Rangoon, Green Bean Chicken
they say they're open til 10. but they aren'
Atmosphere: 1
Food: 4
Service: 1
I haven't been to Pandas for a while and come to think of it, I wasn't missing anything noodles were burnt and mushrooms chicken as well when I tried to give it back to cashier and server they looked at me like I was speaking another language. They didn't have variety to pick from, the dinning was cold if I knew I would've eaten in my car.
Atmosphere: 3
Food: 2
Service: 3
Super long waits at this location being in one of the biggest suburbs of Des Moines. They definitely take care of dine in patrons over drive through here.
Atmosphere: 2
Food: 3
Service: 1
Staff standing around while line was going out the door. Waited in the drive thru over 15 minutes to get food just for them to forget 1/3 of the order. Worst panda
Atmosphere: 1
Food: 2
Service: 1
I am so disappointed with the food here. It's gone down hill in the past month. When I went in tonight I ordered a plate with shrimp. And that is what I was charged for. But they gave me a BOWL with 4 pieces of shrimp and the noodles were cold. I am so angry.
Atmosphere: 1
Food: 1
Service: 1
Had to wait a little but the food was hot and it was great love the honey walnut
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 25 Extra for 4 Shrimp What a Rip, Veggie Spring Roll
I ordered food from this location on doordash on 11/24/23 at around 8:30 pm. A dasher named Rafael ended up stealing my food. I called Panda Express to warn them about the Dasher at around about 9:00 - 9:20. I spoke to a lady that replied in a uncaring and rude manner "okay, what would you like us to do about that."It's obvious that you should trespass that dasher if he is stealing from your customers to prevent him from hurting the business but I suppose some employees in 2023 are too incompetent to comprehend that simple concept.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Just grabbed lunch. Food was more like dog food than Chinese stuff. Had honey walnut shrimp and it was mush with maybe 3walnut pieces. Don’t Waite your or
Atmosphere: 1
Food: 1
Service: 4
Switched to this location after the normal location we went to started having inventory and staffing issues. This location has been great and they fix things when they are wrong.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Original Orange Chicken, Shanghai Beef and Orange Chicken, Chow Mein
Stopped around 4:30 in the afternoon the sweet fire chicken wasn’t full and looked like it had been there awhile. I asked the gal how old it was? No response. Against my best judgment I ordered it and the honey sesame chicken. Both were well beyond fresh. A lesson learned that good money was wasted and don’t patronize Panda Express unless it’s in peek serving time!
Recommended dishes: Fried Rice
Not only super rude at drive thru, but 2 out of 4 meals were completely wrong! Also, pop is always flat.., don’t even bother getting a fountain drink.
Atmosphere: 1
Food: 1
Service: 1
not only were the staff incredibly rude at drive thru, but 2 out of 4 meals were completely wrong. Also, never get a fountain drink - they're always flat.