Arrived to pick up my pizza and had to wait even though I had placed the order hours before and selected pick up time. When I opened the box to check the pizza, there were five huge bubbles on the pizza. When I told the gentleman that it was unacceptable, he slid the pizza away disgustedly and said, "I'll remake it". It was supposed to be a pan pizza with extra cheese. It was neither a pan and no extra cheese. Half of the other pizza was more than done, no extra cheese. The explanation I received was, it's a new employee being trained. It's hard to train someone when you're constantly going from the back to front. At one time there were five people waiting. The gentleman did send the bubbled pizza with me as well...not sure why, but thanked him anyway. I'm about done with Pizza Hut.
Atmosphere: 2
Food: 1
Service: 3
Harold Parton
Over an hour past delivery time, no contact about order. Use number they send, driver was rude, arrogant, and dismissive. Took another half hour to just get a damn refund. Use another Ames location...
Atmosphere: 1
Food: 1
Service: 1
Kathy Herman
I haven't had a pan pizza in ages. It was a real treat. Delicious. Like everyone else, they are short staffed; but worth the wait. Be patient & enjoy the quiet wait for that pizza.
Staff was very friendly and professional. Food was extremely good and piping hot. Building was also clean and well kept. Will definitely be ordering from this pizza hut again in the near future!
Best pizza in ames. I drive basically an hour to and back to get it and it still taste like it came out the oven.Parking: Lots of spots in front of the pizza hutWheelchair accessibility: You can get in with a wheelchair
I wouldn't have tried if the hours were updated. It only takes 30 seconds of my time, so try updating your hours?
Atmosphere: 1
Food: 1
Service: 1
IdeaDork
Look, I know what I expect when I order a takeout pizza, and so do you. I'm leaving this review because the service at this particular location was so nice that it truly exceeded my expectations. I was greeted with a smile, handed my pizza with a friendly comment, and left feeling that much nicer than when I came in. An elderly gentleman ordered at the front counter while I was waiting (this is generally considered to be a dead tradition after the outbreak and the kids typically hate it) but he was treated with dignity and respect and, again, it warmed my heart.This pizza I got was also criminally delicious. Jeff's Pizza can stuff it I really can't see you getting a better pie in Ames. The kitchen staff have to be commended because this was just a solid pizza by all accounts.And they had a cute Christmas tree set up in the lobby.It's normally enough to say 'Hey, you get what you pay for' and that's good enough for a pizza chain, but in this place, at least for me, on that Saturday night, everything came together and I've made one pizza memory I'll never forget. Thanks, Pizza Hut of Ames.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Sidney Nichols
Terrible all around. Ordered at 11:06 p.m. all I ordered were wings. At 11:56 I called and asked where my wings were and a man named Dave told me they were on their way. By 1 a.m. I figured I wasn't getting my wings. Called this morning amd talked someone named Trish. I asked for a manager and she didn't confirm or deny that she was one and continued to handle my issue. I tried to explained what happened and she told me that I ordered at closing time like that explained it, I asked for a manager again and she said she was a supervisor, I asked for someone higher and she said rudely, "ma'am I told you I was a supervisor." And then tells me I canceled the order, I'm frustrated and try to explain that I didn't and she continues to Interupt me and argue that I'm yelling at her. And I just keep asking to talk to someone else. That's all I was saying at the end and finally she transfers me. I'm sorry if that was stressful for her, but if you can't handle an upset customer (I started out reasonable, but she only had arguments and no intention on helping me which is why I kept asking for someone else) then don't work in food service. Also if I'm not allowed to order an hour before you close that should be a policy. "You ordered at closing time" I ordered at 11:06 and you close at 12:00. Terrible place. Trish is terrible. Trish go work in an office.
Atmosphere: 1
Food: 1
Service: 1
Kate Lakos
I ordered pizza and two sets of wings, one boneless and one traditional, both with medium buffalo sauce. They gave me two sets of naked, boneless wings. No sauce, and charged me the higher fee for the traditional wings. I was transferred to the manager's phone at their location, but I have been on hold for over 50 minutes with nothing to indicate they will even answer the call. I then called Pizza Hut customer service, who said it would take 1-3 days for a report of this to be looked at before I could potentially get a refund. Absolutely terrible customer service at the Ames location and poor customer service for their national line.
Atmosphere: 1
Food: 1
Service: 1
Erika Myrick
Great service from order to pick up. Pizza was perfectly cooked and had alot of toppings. The cajun dry rub boneless wings are better than any I've ever eaten.
Amber Snyder the “boss lady” as her shirt said was calling a customer names when we went in. Very unappealing. She was screaming Karen and swearing while the customer just stood there, she seemed more like a “Karen” then them though I did miss the very beginning. She then was extremely rude about picking up, the pizza was wrong and cold, she told me that I could take it or leave it but she doesn’t do refunds. Worst pizza experience in a while, if that’s what Pizza Hut recommends as the leader I can’t imagine it’s going to get better either.
Amanda Kraus
Amber Snyder the “boss lady” as her shirt said was calling a customer names when we went in. Very unappealing. She was screaming Karen and swearing while the customer just stood there, she seemed more like a “Karen” then them though I did miss the very beginning. She then was extremely rude about picking up, the pizza was wrong and cold, she told me that I could take it or leave it but she doesn’t do refunds. Worst pizza experience in a while, if that’s what Pizza Hut recommends as the leader I can’t imagine it’s going to get better either.
Carrie Jones
Carry out is very easy. It's a perfect location for it and everything I ordered was just as it should be.
Amanda K.
Amber Snyder the "boss lady" as her shirt said was calling a customer names when we went in. Very unappealing. She was screaming Karen and swearing while the customer just stood there, she seemed more like a "Karen" then them though I did miss the very beginning. She then was extremely rude about picking up, the pizza was wrong and cold, she told me that I could take it or leave it but she doesn't do refunds. Worst pizza experience in a while, if that's what Pizza Hut recommends as the leader I can't imagine it's going to get better either.
James Volovski
Order took almost two hours then when new one showed up it was destroyed in the box
Arrived to pick up my pizza and had to wait even though I had placed the order hours before and selected pick up time. When I opened the box to check the pizza, there were five huge bubbles on the pizza. When I told the gentleman that it was unacceptable, he slid the pizza away disgustedly and said, "I'll remake it". It was supposed to be a pan pizza with extra cheese. It was neither a pan and no extra cheese. Half of the other pizza was more than done, no extra cheese. The explanation I received was, it's a new employee being trained. It's hard to train someone when you're constantly going from the back to front. At one time there were five people waiting. The gentleman did send the bubbled pizza with me as well...not sure why, but thanked him anyway. I'm about done with Pizza Hut.
Atmosphere: 2
Food: 1
Service: 3
Over an hour past delivery time, no contact about order. Use number they send, driver was rude, arrogant, and dismissive. Took another half hour to just get a damn refund. Use another Ames location...
Atmosphere: 1
Food: 1
Service: 1
I haven't had a pan pizza in ages. It was a real treat. Delicious. Like everyone else, they are short staffed; but worth the wait. Be patient & enjoy the quiet wait for that pizza.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Lovers Pizza, Breadsticks
Staff was very friendly and professional. Food was extremely good and piping hot. Building was also clean and well kept. Will definitely be ordering from this pizza hut again in the near future!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crust Pepperoni Pizza, Triple Chocolate Brownie, Supreme Pizza, Breadsticks, Cheese Sticks, Marinara, Meat Lovers Pizza, Breaded Boneless Wings, Cinnabon Mini Rolls
Best pizza in ames. I drive basically an hour to and back to get it and it still taste like it came out the oven.Parking: Lots of spots in front of the pizza hutWheelchair accessibility: You can get in with a wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crust Pepperoni Pizza, Triple Chocolate Brownie, Pepperoni Lovers Pizza, Breadsticks, Cheese Sticks, Ultimate Chocolate Chip Cookie, Icing Dip, Mtn Dew, Cinnabon Mini Rolls
I wouldn't have tried if the hours were updated. It only takes 30 seconds of my time, so try updating your hours?
Atmosphere: 1
Food: 1
Service: 1
Look, I know what I expect when I order a takeout pizza, and so do you. I'm leaving this review because the service at this particular location was so nice that it truly exceeded my expectations. I was greeted with a smile, handed my pizza with a friendly comment, and left feeling that much nicer than when I came in. An elderly gentleman ordered at the front counter while I was waiting (this is generally considered to be a dead tradition after the outbreak and the kids typically hate it) but he was treated with dignity and respect and, again, it warmed my heart.This pizza I got was also criminally delicious. Jeff's Pizza can stuff it I really can't see you getting a better pie in Ames. The kitchen staff have to be commended because this was just a solid pizza by all accounts.And they had a cute Christmas tree set up in the lobby.It's normally enough to say 'Hey, you get what you pay for' and that's good enough for a pizza chain, but in this place, at least for me, on that Saturday night, everything came together and I've made one pizza memory I'll never forget. Thanks, Pizza Hut of Ames.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Terrible all around. Ordered at 11:06 p.m. all I ordered were wings. At 11:56 I called and asked where my wings were and a man named Dave told me they were on their way. By 1 a.m. I figured I wasn't getting my wings. Called this morning amd talked someone named Trish. I asked for a manager and she didn't confirm or deny that she was one and continued to handle my issue. I tried to explained what happened and she told me that I ordered at closing time like that explained it, I asked for a manager again and she said she was a supervisor, I asked for someone higher and she said rudely, "ma'am I told you I was a supervisor." And then tells me I canceled the order, I'm frustrated and try to explain that I didn't and she continues to Interupt me and argue that I'm yelling at her. And I just keep asking to talk to someone else. That's all I was saying at the end and finally she transfers me. I'm sorry if that was stressful for her, but if you can't handle an upset customer (I started out reasonable, but she only had arguments and no intention on helping me which is why I kept asking for someone else) then don't work in food service. Also if I'm not allowed to order an hour before you close that should be a policy. "You ordered at closing time" I ordered at 11:06 and you close at 12:00. Terrible place. Trish is terrible. Trish go work in an office.
Atmosphere: 1
Food: 1
Service: 1
I ordered pizza and two sets of wings, one boneless and one traditional, both with medium buffalo sauce. They gave me two sets of naked, boneless wings. No sauce, and charged me the higher fee for the traditional wings. I was transferred to the manager's phone at their location, but I have been on hold for over 50 minutes with nothing to indicate they will even answer the call. I then called Pizza Hut customer service, who said it would take 1-3 days for a report of this to be looked at before I could potentially get a refund. Absolutely terrible customer service at the Ames location and poor customer service for their national line.
Atmosphere: 1
Food: 1
Service: 1
Great service from order to pick up. Pizza was perfectly cooked and had alot of toppings. The cajun dry rub boneless wings are better than any I've ever eaten.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Marinara, Meat Lovers Pizza, Breaded Boneless Wings, Sides
Restaurantji Recommends
Amber Snyder the “boss lady” as her shirt said was calling a customer names when we went in. Very unappealing. She was screaming Karen and swearing while the customer just stood there, she seemed more like a “Karen” then them though I did miss the very beginning. She then was extremely rude about picking up, the pizza was wrong and cold, she told me that I could take it or leave it but she doesn’t do refunds. Worst pizza experience in a while, if that’s what Pizza Hut recommends as the leader I can’t imagine it’s going to get better either.
Amber Snyder the “boss lady” as her shirt said was calling a customer names when we went in. Very unappealing. She was screaming Karen and swearing while the customer just stood there, she seemed more like a “Karen” then them though I did miss the very beginning. She then was extremely rude about picking up, the pizza was wrong and cold, she told me that I could take it or leave it but she doesn’t do refunds. Worst pizza experience in a while, if that’s what Pizza Hut recommends as the leader I can’t imagine it’s going to get better either.
Carry out is very easy. It's a perfect location for it and everything I ordered was just as it should be.
Amber Snyder the "boss lady" as her shirt said was calling a customer names when we went in. Very unappealing. She was screaming Karen and swearing while the customer just stood there, she seemed more like a "Karen" then them though I did miss the very beginning. She then was extremely rude about picking up, the pizza was wrong and cold, she told me that I could take it or leave it but she doesn't do refunds. Worst pizza experience in a while, if that's what Pizza Hut recommends as the leader I can't imagine it's going to get better either.
Order took almost two hours then when new one showed up it was destroyed in the box