Recently I went into the restaurant to order and many toppings were not available and my sandwich was made extremely poorly. Ordered door dash and it was canceled. Do NOT recommend
Emma Gerber
Only one employee working no greeting whatsoever. Most of the ingredients were gone and employee stated the management didn’t care. One of the saddest subway experiences I’ve ever had. The oven wasn’t working either.
Atmosphere: 1
Food: 1
Service: 1
C Ric
They take forever I left without buying anything because of how long it
Atmosphere: 1
Food: 1
Service: 1
Adam
Horrible sandwich making, do not order delivery from
Atmosphere: 1
Food: 1
Service: 1
Mike
I'm currently in awe in my experience at this Subway - I still don't understand what just happened, and it was literally the worst restaurant experience I've ever had. I've never even written a negative review before for any restaurant in my life.To start things, my Fiance and I stopped in this Subway on our way home for lunch. When we stopped in, we weren't greeted at all, and the man behind the counter just looked at us with a blank stare. No problem, I've worked in food before so I get it, especially if you're having a rough day. I ordered the #2 Outlaw. My fiance was in front of me and ordered a Turkey and Ham and also paid for mine, but my sandwich artist was still working on my sandwich during this time. After the transaction was completed, the entire attitude with the person that processed the payment and the sandwich artist changed, possibly because she didn't leave a tip. After she paid, my sandwich sat on the counter out of the toaster oven, and the sandwich artist proceeded to do literally anything other than complete my sandwich - moving bread, helping online orders as they came in, changing gloves, etc. At first, I just thought this may have been a mistake, but it was clear that it was willfully malicious. He even went so far as to ask the payment processer (possibly supervisor) if there was anything else he needed to be working on. Still my sandwich sat. The payment processor disappeared and walked outside (the store is set up where there is a back entrance) and I asked loudly if someone could complete my order. He completely ignored me and kept walking. My sandwich artist also disappeared into the back, and I yelled back and asked if he could finish my sandwich. He put his gloves back on, and I just asked for Mayo and Baja Chipotle. He then proceeded to label the sauces instead of put the sauce on my sandwich. If that had to do with food safety then whatever, but they also just completed 3 online orders before they started on ours. He finally put the sauces on (and gave me light mayo instead of regular mayo, which is just the icing on the cake) and then did NOT fold my sandwich in half and rolled up it up open-face, so all of the filling spilled out. This also seemed intentional and malicious.After I walked out to the car, I decided to go back in and ask if we did anything wrong to warrant this situation. He told me that he wasn't sure why I was escalating the situation, which I wasn't - I just wanted clarification if it were just a mistake and he was having a busy day, or if we did something wrong that warranted this attitude. He didn't answer me and just told me that he didn't know where the person that was helping me went. It is the only time in my life where I've wanted to speak to the owner or manager of a restaurant, because this behavior is completely unacceptable. Like literally something you'd see on undercover boss.I've already contacted corporate, will also be contacting the franchiser, and will never be visiting this location again.
Atmosphere: 1
Food: 1
Service: 1
Tara Gregg
Not sure why but this store has really gone downhill lately. I work on campus so have frequented this subway. The last 4 times I've tried to go here they've been out of most all breads and meats. I've now given up on trying to get lunch here because it's very very limited what the options are.
Atmosphere: 1
Food: 1
Service: 1
jake Willkomm
This is the slowest subway I have personally ever been to.
Atmosphere: 1
Food: 5
Service: 1
Tup
One of the worst subways I’ve been to. I’d just avoid subway all together in Ames. Only one guy was working, and he was moving at a snails pace. Barely knew how to assemble a sandwich, and didn’t roll it up when packaging it.
Atmosphere: 1
Food: 1
Service: 1
Connor Pickhinke
I don’t write reviews a lot but this place needed to be noted. I went during lunch on Monday and the one employee working didn’t even greet me just asked what do I want. I gave him my order and he just picked random bread at will. At one point during the exchange he walked away from the counter (presumably to grab ingredients) but didn’t say a word just walked away for 10 minutes then miraculously came back. No exaggeration when I say no people skills, and I am positive I saw him wrap my sandwich barehanded. I don’t even know why I am surprised I have food poisoning this morning.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sweet Onion Chicken Teriyaki
Jake Hallett
The dude working there gets your order wrong at least 70% of the time.
If I could make a rating of 0 stars I would. I made an online order and there wasn’t any tuna. The guy who worked last Thursday didn’t even tell his co-workers that I had an order so they kept stalling me and telling me that I should wait till the manager comes to make an order. Therefore, this place is the worst place to get from in Ames
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Logan Schaedel
DO NOT RECOMMEND. By far the worst subway I have ever been to. Of the 3 employees be seen working there, each one is slower that the next. Last time I had to wait 15 minutes with only 2 people in front of me. This time I put in an online order and had to wait 45 minutes and my sandwich still hadn’t been made so I had to get in line and wait more. Not to mention the sandwiches are put together terribly. I will not be going here anymore.
Atmosphere: 2
Food: 1
Service: 1
Andre
Cold frozen chicken, line took 25mins and it wasn’t even long. I like subway and this is the worst I’ve ever
Food: 1
Service: 1
Azez
Was having a good day, got done with class, so I decided to hit up Subway because I received a coupon in the mail. It’s “get a footling meal for $7.99”. Simple, you get a footlong, drink, and your choice of cookies or a chip. It went great, the guy was fine. He had me pay first and then did his thing but then he tried to dismiss me or get me out of the way. There were some people behind me but I wasn’t there for long so I don’t understand why he was rudely pushing me away. I ask him if the coupon was the one with the cookies or chip because I didn’t know for sure since he was pushing me away, I figured I read it wrong so that’s why but then he got upset at me and said something around, “yep, so what do you want, I have people behind you. Come on, hurry.” I didn’t say anything except “eww”. I would have left right there but he had me pay for the food before making my sandwich. O just so people know, the guy was short, had short blonde hair, wearing his uniform and mask. He was so rude and I won’t be coming to this Subway, and possibly any Subway again.
Atmosphere: 2
Food: 3
Service: 1
Pancakes Deluxe
The lady was way over dressed and wearing an uncomfortable amount of makeup. She needed me to repeat my order 3 times and then toasted it without asking me. Horrible experience I'd put 0 stars if I could because they moved like snails on top of it.
Recently I went into the restaurant to order and many toppings were not available and my sandwich was made extremely poorly. Ordered door dash and it was canceled. Do NOT recommend
Only one employee working no greeting whatsoever. Most of the ingredients were gone and employee stated the management didn’t care. One of the saddest subway experiences I’ve ever had. The oven wasn’t working either.
Atmosphere: 1
Food: 1
Service: 1
They take forever I left without buying anything because of how long it
Atmosphere: 1
Food: 1
Service: 1
Horrible sandwich making, do not order delivery from
Atmosphere: 1
Food: 1
Service: 1
I'm currently in awe in my experience at this Subway - I still don't understand what just happened, and it was literally the worst restaurant experience I've ever had. I've never even written a negative review before for any restaurant in my life.To start things, my Fiance and I stopped in this Subway on our way home for lunch. When we stopped in, we weren't greeted at all, and the man behind the counter just looked at us with a blank stare. No problem, I've worked in food before so I get it, especially if you're having a rough day. I ordered the #2 Outlaw. My fiance was in front of me and ordered a Turkey and Ham and also paid for mine, but my sandwich artist was still working on my sandwich during this time. After the transaction was completed, the entire attitude with the person that processed the payment and the sandwich artist changed, possibly because she didn't leave a tip. After she paid, my sandwich sat on the counter out of the toaster oven, and the sandwich artist proceeded to do literally anything other than complete my sandwich - moving bread, helping online orders as they came in, changing gloves, etc. At first, I just thought this may have been a mistake, but it was clear that it was willfully malicious. He even went so far as to ask the payment processer (possibly supervisor) if there was anything else he needed to be working on. Still my sandwich sat. The payment processor disappeared and walked outside (the store is set up where there is a back entrance) and I asked loudly if someone could complete my order. He completely ignored me and kept walking. My sandwich artist also disappeared into the back, and I yelled back and asked if he could finish my sandwich. He put his gloves back on, and I just asked for Mayo and Baja Chipotle. He then proceeded to label the sauces instead of put the sauce on my sandwich. If that had to do with food safety then whatever, but they also just completed 3 online orders before they started on ours. He finally put the sauces on (and gave me light mayo instead of regular mayo, which is just the icing on the cake) and then did NOT fold my sandwich in half and rolled up it up open-face, so all of the filling spilled out. This also seemed intentional and malicious.After I walked out to the car, I decided to go back in and ask if we did anything wrong to warrant this situation. He told me that he wasn't sure why I was escalating the situation, which I wasn't - I just wanted clarification if it were just a mistake and he was having a busy day, or if we did something wrong that warranted this attitude. He didn't answer me and just told me that he didn't know where the person that was helping me went. It is the only time in my life where I've wanted to speak to the owner or manager of a restaurant, because this behavior is completely unacceptable. Like literally something you'd see on undercover boss.I've already contacted corporate, will also be contacting the franchiser, and will never be visiting this location again.
Atmosphere: 1
Food: 1
Service: 1
Not sure why but this store has really gone downhill lately. I work on campus so have frequented this subway. The last 4 times I've tried to go here they've been out of most all breads and meats. I've now given up on trying to get lunch here because it's very very limited what the options are.
Atmosphere: 1
Food: 1
Service: 1
This is the slowest subway I have personally ever been to.
Atmosphere: 1
Food: 5
Service: 1
One of the worst subways I’ve been to. I’d just avoid subway all together in Ames. Only one guy was working, and he was moving at a snails pace. Barely knew how to assemble a sandwich, and didn’t roll it up when packaging it.
Atmosphere: 1
Food: 1
Service: 1
I don’t write reviews a lot but this place needed to be noted. I went during lunch on Monday and the one employee working didn’t even greet me just asked what do I want. I gave him my order and he just picked random bread at will. At one point during the exchange he walked away from the counter (presumably to grab ingredients) but didn’t say a word just walked away for 10 minutes then miraculously came back. No exaggeration when I say no people skills, and I am positive I saw him wrap my sandwich barehanded. I don’t even know why I am surprised I have food poisoning this morning.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sweet Onion Chicken Teriyaki
The dude working there gets your order wrong at least 70% of the time.
Restaurantji Recommends
If I could make a rating of 0 stars I would. I made an online order and there wasn’t any tuna. The guy who worked last Thursday didn’t even tell his co-workers that I had an order so they kept stalling me and telling me that I should wait till the manager comes to make an order. Therefore, this place is the worst place to get from in Ames
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
DO NOT RECOMMEND. By far the worst subway I have ever been to. Of the 3 employees be seen working there, each one is slower that the next. Last time I had to wait 15 minutes with only 2 people in front of me. This time I put in an online order and had to wait 45 minutes and my sandwich still hadn’t been made so I had to get in line and wait more. Not to mention the sandwiches are put together terribly. I will not be going here anymore.
Atmosphere: 2
Food: 1
Service: 1
Cold frozen chicken, line took 25mins and it wasn’t even long. I like subway and this is the worst I’ve ever
Food: 1
Service: 1
Was having a good day, got done with class, so I decided to hit up Subway because I received a coupon in the mail. It’s “get a footling meal for $7.99”. Simple, you get a footlong, drink, and your choice of cookies or a chip. It went great, the guy was fine. He had me pay first and then did his thing but then he tried to dismiss me or get me out of the way. There were some people behind me but I wasn’t there for long so I don’t understand why he was rudely pushing me away. I ask him if the coupon was the one with the cookies or chip because I didn’t know for sure since he was pushing me away, I figured I read it wrong so that’s why but then he got upset at me and said something around, “yep, so what do you want, I have people behind you. Come on, hurry.” I didn’t say anything except “eww”. I would have left right there but he had me pay for the food before making my sandwich. O just so people know, the guy was short, had short blonde hair, wearing his uniform and mask. He was so rude and I won’t be coming to this Subway, and possibly any Subway again.
Atmosphere: 2
Food: 3
Service: 1
The lady was way over dressed and wearing an uncomfortable amount of makeup. She needed me to repeat my order 3 times and then toasted it without asking me. Horrible experience I'd put 0 stars if I could because they moved like snails on top of it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich