This is one of my favorite Subways. Subs are always excellent and so is the
Atmosphere: 5
Food: 5
Service: 5
Sheryl Patton
Let me start off with. Mistakes happen. I totally understand. 4 mistakes on 1 order with only 3 sandwiches, cookies and drinks and a chip is excessive! The final reposnse I was given by the 17 year old Manager on duty tonight was "We're teenagers." 1st mistake was my sandwich was charged as a 12 inch, but made a 6 as ordered. I asked how that happened. The young lady at the window said,. "well we write your order down and hand it who makes them. Ok, so why was it wrung up wrong by you who took my order? She responded with that she can't do refunds and it would take 2 days for management to do it. They could just just make the other half. I opted for my sandwich to have the other half made, because that was the only option at this point. I get my order and I drive away. Then I find I'm missing my son's cookies. So, I call and let them know my husband will come pick them up soon. I get home and my husband's chips are missing and a drink ordered with no ice has ice. At this point I call again. I'm pretty frustrated now as I explain my situation. The young lady on the phone says, "well you can come back and get the stuff." As I proceed to ask her who the manager is she says it's me. Ok, Manager, please tell me why if you're there, you were not advised when I needed a refund at the window? Also please tell me why this many mistakes were made with 1 order? She stated she didn't know because she was somewhere else. She had answered both my calls so I can assume she was by the phone. The said manager wouldn't accept responsibility for the mistakes made. Didn't offer an apology, only offered for me to come get my stuff or a refund that would take days while saying it was her family's business and 1 of them would have to do it. Please tell me why you have people (in this case teenagers) working that have no ability to fix issues/mistakes as They make them?? This reflects very poorly on your business. My husband was given attitude by the manager upon pick up of our missing food as well. Please train your employees better interpersonal skills and PLEASE stop having your 17 yr old daughter be a "Manager".If you want your order done right, drive to the next Subway.
Atmosphere: 1
Food: 2
Service: 1
Mac Meeker
I can't believe that subway did away with BLT
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Sandwich
Rich Andrus
The gal and her son that runs this place are rude. Last time I was in, I was the only person there. The Son was making sandwiches that someone ordered online. He said several times in a 10 minute stand that he would help me in a minute. After 15 minutes I decided to leave and go to Fizz's. Never will I step foot in this Sunway in Carlisle again.
Atmosphere: 1
Food: 1
Service: 1
Carl Soto
They won't take SUBWAY coupons.
Atmosphere: 2
Food: 2
Service: 1
Steven Maas
I guess my review is going to upset some. I ABSOLUTELY LOVE THIS LOCATION. I am from out of state, so I have only been here twice. The first time was a few months ago, and then again today. Both times I was served by “the older lady” (as some call her). She is an absolute sweetheart, and reminds me of my own mother. She is always polite and always smiling. Now, don’t get me wrong, I was raised to RESPECT my elders. I speak to her as I would my own mother with “yes ma’am, no ma’am, please and thank you ma’am”. She, as with all humans, is very receptive to kind words and a calm, respectful attitude. I know that she is a perfectionist by her attention to detail, and checking everything twice… which I appreciate. People need to understand that people with anxiety and perfectionism can “seem” rude in their ways, but it isn’t the case at all. Please give her a break because she is out here killing it in the food industry. I admire her for living her best life. Thank you Subway lady for your impeccable and upbeat service. Me and my puppy appreciate you.
Atmosphere: 5
Food: 5
Service: 5
Momma Wolf
Good food good prices and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Sandwich, Wrap
Zachery Reeser
The older lady working the drive thru has been incredibly rude every time I have been there. I will never go back here as long as she is working there. The younger girl named Mya, was super nice and apologized for the other lady. My food was good, I'm assuming the younger gal made it.
Atmosphere: 1
Food: 5
Service: 1
Sheri Corwonski
Ordered no peppers, no onions, add tomato, spinach, and pickles. Got a sandwich with only peppers and onions.
Food: 1
Service: 1
Amanda Kephart
The older woman that always is there and works drive through is always so incredibly RUDE , and this is the 2nd time I've been missing most of the veggies I've ordered in my wrap and the ones that were inside the wrap were 3 pieces of spinach , 4 pickles a HALF of a freaking green pepper and a sprinkle of black olives and with the price for this meal I expect to have a decent wrap or sandwich complete with what I ordered and definitely not NASTY customer service , won't be coming back here for sure and from the looks at the other reviews especially about this same lady it doesn't seem like the head of this establishment cares
The lady that I believe is the owner is often rude to staff and has been rude to me. Told me I didn’t order a Diet Coke even though I did… and then got snarky with me about it. My last 3 orders have been wrong. One didn’t even contain any meat ??♀️ they need some serious help. The inside isn’t even open due to lack of staff.
Atmosphere: 1
Food: 3
Service: 1
Daniel
Extremely rude service. The owner was working and treated me like it was my darn fault for ordering there when I had a mobile order and showed up before the pickup time. There are signs up all over the store such as don't use you're phone aside from subway app or you won't be served. Told me I can't just order and show up before the pick up time because "this isn't McDonald's". I can only imagine how she treats her staff if this is how she treats a paying customer. If I hadn't already ordered on the app so I could use a coupon, as they don't accept paper coupons, I would have left and not given them business. The district manager really needs to do something as this reflects horribly on the Subway brand.
Atmosphere: 1
Food: 3
Service: 1
Braden
Good food and location, though prices are getting too high for what is offered. Employee was a bit rude when I asked for less tomatoes, seemed to be offended that I would ask something like that.
Atmosphere: 4
Food: 4
Service: 3
Ron Barker
Worse subway I've ever been too... Just bread and attitude.
Lisa Cosner
I was excited to try the keto friendly bread, but much to my disappointment, they didn't have it anymore. So I settled for a rotisserie chicken wrap. Not at all what I wanted, but it's whatever. I get home with every intention of only taking a bite or 2 and trashing the rest, bit it was absolutely delicious!! And even better when I took it to work the next day. Please bring back the keto friendly bread!!!!
This is one of my favorite Subways. Subs are always excellent and so is the
Atmosphere: 5
Food: 5
Service: 5
Let me start off with. Mistakes happen. I totally understand. 4 mistakes on 1 order with only 3 sandwiches, cookies and drinks and a chip is excessive! The final reposnse I was given by the 17 year old Manager on duty tonight was "We're teenagers." 1st mistake was my sandwich was charged as a 12 inch, but made a 6 as ordered. I asked how that happened. The young lady at the window said,. "well we write your order down and hand it who makes them. Ok, so why was it wrung up wrong by you who took my order? She responded with that she can't do refunds and it would take 2 days for management to do it. They could just just make the other half. I opted for my sandwich to have the other half made, because that was the only option at this point. I get my order and I drive away. Then I find I'm missing my son's cookies. So, I call and let them know my husband will come pick them up soon. I get home and my husband's chips are missing and a drink ordered with no ice has ice. At this point I call again. I'm pretty frustrated now as I explain my situation. The young lady on the phone says, "well you can come back and get the stuff." As I proceed to ask her who the manager is she says it's me. Ok, Manager, please tell me why if you're there, you were not advised when I needed a refund at the window? Also please tell me why this many mistakes were made with 1 order? She stated she didn't know because she was somewhere else. She had answered both my calls so I can assume she was by the phone. The said manager wouldn't accept responsibility for the mistakes made. Didn't offer an apology, only offered for me to come get my stuff or a refund that would take days while saying it was her family's business and 1 of them would have to do it. Please tell me why you have people (in this case teenagers) working that have no ability to fix issues/mistakes as They make them?? This reflects very poorly on your business. My husband was given attitude by the manager upon pick up of our missing food as well. Please train your employees better interpersonal skills and PLEASE stop having your 17 yr old daughter be a "Manager".If you want your order done right, drive to the next Subway.
Atmosphere: 1
Food: 2
Service: 1
I can't believe that subway did away with BLT
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Sandwich
The gal and her son that runs this place are rude. Last time I was in, I was the only person there. The Son was making sandwiches that someone ordered online. He said several times in a 10 minute stand that he would help me in a minute. After 15 minutes I decided to leave and go to Fizz's. Never will I step foot in this Sunway in Carlisle again.
Atmosphere: 1
Food: 1
Service: 1
They won't take SUBWAY coupons.
Atmosphere: 2
Food: 2
Service: 1
I guess my review is going to upset some. I ABSOLUTELY LOVE THIS LOCATION. I am from out of state, so I have only been here twice. The first time was a few months ago, and then again today. Both times I was served by “the older lady” (as some call her). She is an absolute sweetheart, and reminds me of my own mother. She is always polite and always smiling. Now, don’t get me wrong, I was raised to RESPECT my elders. I speak to her as I would my own mother with “yes ma’am, no ma’am, please and thank you ma’am”. She, as with all humans, is very receptive to kind words and a calm, respectful attitude. I know that she is a perfectionist by her attention to detail, and checking everything twice… which I appreciate. People need to understand that people with anxiety and perfectionism can “seem” rude in their ways, but it isn’t the case at all. Please give her a break because she is out here killing it in the food industry. I admire her for living her best life. Thank you Subway lady for your impeccable and upbeat service. Me and my puppy appreciate you.
Atmosphere: 5
Food: 5
Service: 5
Good food good prices and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Sandwich, Wrap
The older lady working the drive thru has been incredibly rude every time I have been there. I will never go back here as long as she is working there. The younger girl named Mya, was super nice and apologized for the other lady. My food was good, I'm assuming the younger gal made it.
Atmosphere: 1
Food: 5
Service: 1
Ordered no peppers, no onions, add tomato, spinach, and pickles. Got a sandwich with only peppers and onions.
Food: 1
Service: 1
The older woman that always is there and works drive through is always so incredibly RUDE , and this is the 2nd time I've been missing most of the veggies I've ordered in my wrap and the ones that were inside the wrap were 3 pieces of spinach , 4 pickles a HALF of a freaking green pepper and a sprinkle of black olives and with the price for this meal I expect to have a decent wrap or sandwich complete with what I ordered and definitely not NASTY customer service , won't be coming back here for sure and from the looks at the other reviews especially about this same lady it doesn't seem like the head of this establishment cares
Atmosphere: 1
Food: 1
Restaurantji Recommends
The lady that I believe is the owner is often rude to staff and has been rude to me. Told me I didn’t order a Diet Coke even though I did… and then got snarky with me about it. My last 3 orders have been wrong. One didn’t even contain any meat ??♀️ they need some serious help. The inside isn’t even open due to lack of staff.
Atmosphere: 1
Food: 3
Service: 1
Extremely rude service. The owner was working and treated me like it was my darn fault for ordering there when I had a mobile order and showed up before the pickup time. There are signs up all over the store such as don't use you're phone aside from subway app or you won't be served. Told me I can't just order and show up before the pick up time because "this isn't McDonald's". I can only imagine how she treats her staff if this is how she treats a paying customer. If I hadn't already ordered on the app so I could use a coupon, as they don't accept paper coupons, I would have left and not given them business. The district manager really needs to do something as this reflects horribly on the Subway brand.
Atmosphere: 1
Food: 3
Service: 1
Good food and location, though prices are getting too high for what is offered. Employee was a bit rude when I asked for less tomatoes, seemed to be offended that I would ask something like that.
Atmosphere: 4
Food: 4
Service: 3
Worse subway I've ever been too... Just bread and attitude.
I was excited to try the keto friendly bread, but much to my disappointment, they didn't have it anymore. So I settled for a rotisserie chicken wrap. Not at all what I wanted, but it's whatever. I get home with every intention of only taking a bite or 2 and trashing the rest, bit it was absolutely delicious!! And even better when I took it to work the next day. Please bring back the keto friendly bread!!!!
Atmosphere: 4
Food: 5
Service: 4