Used to be one of my favorite restaurants. Since the arcade went in it went downhill. They always are super under staffed, and the eating area is filthy. The price of a meal has sure went up, but The chicken does still tastes good there though. I will still eat there occasionally but not as often as I used to.
desireer449
The restaurant was filthy. We arrived at 7:45 pm on a Saturday night. The restaurant is open until 9pm. The tables were full of dirty dishes. The floors were full of food and dirty napkins. Employees were standing around not attempting to clean anything up. We had to ask them to refill items on the buffet. We mentioned that their outside lighting was not on. They never did turn it on. We paid over $19 each and they never did refill some items on the buffet. If they don't intend to have all foods available they need to discount the price. Would not recommend. We have eaten at other Pizza Ranch restaurants and have never seen one in this condition.
Bob Dake
I visited this Pizza Ranch Sunday 08/07/23. They were eager to take my money, rushing people thru the pay line. Finding a clean table was nearly impossible. I went to the salad bar, only to find they had no clean forks or spoons. I asked if they had plastic silverware, since they do catering. They did not have that either. Upon asking, they said they would have some in a couple minutes. People standing around said, "they have been saying that for the last 10 minutes". I next tried the pizza. It was not labeled and was very basic. I have had better looking frozen pizzas at home. I asked someone to make me a Buffalo Chicken pizza 3 times. Never did get one. They wanted me to wait in the pay line again to order it. Doesn't make any sense to me. I next wanted chicken. Much to my disbelief the chicken was empty. I had to wait and watch for them to bring out more chicken. When they did, 15 other people were waiting as well. The pop machine was a mess, ice piled up, some selections were out of syrup. The buffet line itself looked like it was the battleground for a food fight. I never once did see someone come out and wipe things up and make it look presentable. Ice cream on the floor. Maybe my worst experience eating out period. I have been to Pizza Ranch in Eldora, Iowa. I will say they run a very tight ship there. Things are alway top notch. Management might want to take a trip to that location and take some notes. Hire some motivated employees. Pay them a wage that is decent. Set high standards. Someone needs to oversee that things are being done properly. I am sure the kitchen was "frightful". I will never be back to this location, EVER. I will be contacting the Corporate Headquarters in Orange City, Iowa. They need to know this.
Jason V
I don't normally leave a bed review I just don't go back after about the 2nd or 3rd time it is bad. Broken ice machine hit pop, the food bar was a mess I went in and could find a clean table I semi wiped one down and set at it. I was there a half an hour and no one cleaned 1 table out front. I had older couple walk in and couldn't find a clean table either they walked out don't know if they even asked for there money back. Kids running all over the place getting chips with their hands etc. Like I said normally I don't complain I just don't go back but this was terrible 2 people working on the ice machine 1 running the cash register another one standing and watching. This was the worst pizza ranch I have ever visited this was the 3rd and last time at this location. Sorry
CaHarleyGurl
The kitchen help dismantled the ice cream machine and took away all dessert pies 45 -50 minutes prior to their closing time. There was still alot of customers dining. The hour wait on chicken was to be expected. The people clearing the tables were spot on and friendly. The Host at cashier counter was also friendly up arrival. Kitchen could do better. (Don't tear down long before closing)
Morgan Nicole Westemeier
Chicken was not filled. Neither ice machine working properly. Ice cream machine busted. Desserts were overdone. Chicken was not crispy at all. Dirty floors and tables
Bobbie-Jo Fereday
My family and I were there today around 930am after church and there was maybe 6 people in the restaurant and after paying I asked for milk and was told they have none my husband then asked for juice and they had none and then we went over the pop machine out of Diet Coke and then grab some pizza cold and it was not fresh they kept bringing out more chicken and no breakfast food they had bacon but no sausage and bacon was burnt cheese sticks were also cold and I then tried the biscuits and gravy cold but warm enough to put over my pizza to give it some flavor and a little heat we then completed our meal that was not worth the 16.00 we paid for it thank god we had gift cards and it was not our money to get some desert pizza to find out there was no ice cream I did not speak to the lady working cause it may not of been her fault and the hour that we sat there one couple came in please have the items that are needed to provide a family buffet meal or don’t serve at that time first time we were there we have mail and juice and food was hot no issues now coming back again it has failed and needs some work thanks
Andrew S.
When posted huffet hours are until 8, please have food available until that time. Ice cream machine was disassembled, hard, stale bread items, enough chocolate chip cookie for an ant to run away with and no containers for sauces let alone Buffalo ranch sauce. Also, coffee not available after 6pm? No ice tea. Next time I Want to take my family for this amount of food At this price, I will go to red lobster. We drove forty five minit's for a buffet that wasn't even a quarter stocked. I would appreciate a call back from an upper level management person (319-582-1664) as soon as possible. Thank you.
Miranda Adams
No pizza. No dressing. No chicken. After 15 min a pizza came out, but so many people were waiting it was a mad rush to get some. This was the case with the chicken as well. No dessert pizza. Ice cream machine was horrendous. No ice in the pop machine. It was pure chaos. There was a sign stating that they were understaffed, but this was insane. If you can’t accommodate the people paying to eat, you either need to limit the # or close for the evening. This was at 6pm on 2/19/23.
331krish
You can't upgrade the meal deal to a large pizza so I bought both. LOOK at that large pizza. They should be embarrassed. They took pizza from the buffet to "put together" a large pizza??? Influenza A is going around right now. Over $60 and this is the crap they serve!!
You can't upgrade the meal deal to a large pizza so I bought both. LOOK at that large pizza. They should be embarrassed. They took pizza from the buffet to "put together" a large pizza??? Influenza A is going around right now. Over $60 and this is the crap they serve!!
Noel C.
Experiences are not consistent, sometimes food is great other times it's dry & under the heat lamp too long. Staff has trouble keeping the place clean when it's busy as well as replenishing food. Dessert table is rarely full
kate p.
where to start with this one...first thing you go get your drink. both machines had signs stating no ice. what? then the manager should get someone in their car and to the hy-vee down the street PRONTO. salad bar was good. a few of us stood around the chicken for at least 10 minutes waiting for some to be put out. finally ready for dessert. no coffee. again...what? i asked a nice young guy (when he asked if i needed anything) and he made a pot of decaf. it brewed, but didn't get put out. so not only did i not get coffee, but what's the point of dessert then? where the heck is management in this joint? we only came here because it was the grandson's birthday and he loves the arcade. on the plus side: noah, who came over to wish happy birthday, and the buser who got the decaf going.
Annette Roe
Very nice and clean
Naomi C.
Stopped here for the kids. It was over $17 for one adult pizza buffet. The pizza was sub-par at best. Salad bar was messy and I just didn't trust eating anything from it. I guess there are people who get their $17 worth here. I certainly would not eat that much food. No good. Won't be back.
Used to be one of my favorite restaurants. Since the arcade went in it went downhill. They always are super under staffed, and the eating area is filthy. The price of a meal has sure went up, but The chicken does still tastes good there though. I will still eat there occasionally but not as often as I used to.
The restaurant was filthy. We arrived at 7:45 pm on a Saturday night. The restaurant is open until 9pm. The tables were full of dirty dishes. The floors were full of food and dirty napkins. Employees were standing around not attempting to clean anything up. We had to ask them to refill items on the buffet. We mentioned that their outside lighting was not on. They never did turn it on. We paid over $19 each and they never did refill some items on the buffet. If they don't intend to have all foods available they need to discount the price. Would not recommend. We have eaten at other Pizza Ranch restaurants and have never seen one in this condition.
I visited this Pizza Ranch Sunday 08/07/23. They were eager to take my money, rushing people thru the pay line. Finding a clean table was nearly impossible. I went to the salad bar, only to find they had no clean forks or spoons. I asked if they had plastic silverware, since they do catering. They did not have that either. Upon asking, they said they would have some in a couple minutes. People standing around said, "they have been saying that for the last 10 minutes". I next tried the pizza. It was not labeled and was very basic. I have had better looking frozen pizzas at home. I asked someone to make me a Buffalo Chicken pizza 3 times. Never did get one. They wanted me to wait in the pay line again to order it. Doesn't make any sense to me. I next wanted chicken. Much to my disbelief the chicken was empty. I had to wait and watch for them to bring out more chicken. When they did, 15 other people were waiting as well. The pop machine was a mess, ice piled up, some selections were out of syrup. The buffet line itself looked like it was the battleground for a food fight. I never once did see someone come out and wipe things up and make it look presentable. Ice cream on the floor. Maybe my worst experience eating out period. I have been to Pizza Ranch in Eldora, Iowa. I will say they run a very tight ship there. Things are alway top notch. Management might want to take a trip to that location and take some notes. Hire some motivated employees. Pay them a wage that is decent. Set high standards. Someone needs to oversee that things are being done properly. I am sure the kitchen was "frightful". I will never be back to this location, EVER. I will be contacting the Corporate Headquarters in Orange City, Iowa. They need to know this.
I don't normally leave a bed review I just don't go back after about the 2nd or 3rd time it is bad. Broken ice machine hit pop, the food bar was a mess I went in and could find a clean table I semi wiped one down and set at it. I was there a half an hour and no one cleaned 1 table out front. I had older couple walk in and couldn't find a clean table either they walked out don't know if they even asked for there money back. Kids running all over the place getting chips with their hands etc. Like I said normally I don't complain I just don't go back but this was terrible 2 people working on the ice machine 1 running the cash register another one standing and watching. This was the worst pizza ranch I have ever visited this was the 3rd and last time at this location. Sorry
The kitchen help dismantled the ice cream machine and took away all dessert pies 45 -50 minutes prior to their closing time. There was still alot of customers dining. The hour wait on chicken was to be expected. The people clearing the tables were spot on and friendly. The Host at cashier counter was also friendly up arrival. Kitchen could do better. (Don't tear down long before closing)
Chicken was not filled. Neither ice machine working properly. Ice cream machine busted. Desserts were overdone. Chicken was not crispy at all. Dirty floors and tables
My family and I were there today around 930am after church and there was maybe 6 people in the restaurant and after paying I asked for milk and was told they have none my husband then asked for juice and they had none and then we went over the pop machine out of Diet Coke and then grab some pizza cold and it was not fresh they kept bringing out more chicken and no breakfast food they had bacon but no sausage and bacon was burnt cheese sticks were also cold and I then tried the biscuits and gravy cold but warm enough to put over my pizza to give it some flavor and a little heat we then completed our meal that was not worth the 16.00 we paid for it thank god we had gift cards and it was not our money to get some desert pizza to find out there was no ice cream I did not speak to the lady working cause it may not of been her fault and the hour that we sat there one couple came in please have the items that are needed to provide a family buffet meal or don’t serve at that time first time we were there we have mail and juice and food was hot no issues now coming back again it has failed and needs some work thanks
When posted huffet hours are until 8, please have food available until that time. Ice cream machine was disassembled, hard, stale bread items, enough chocolate chip cookie for an ant to run away with and no containers for sauces let alone Buffalo ranch sauce. Also, coffee not available after 6pm? No ice tea. Next time I Want to take my family for this amount of food At this price, I will go to red lobster. We drove forty five minit's for a buffet that wasn't even a quarter stocked. I would appreciate a call back from an upper level management person (319-582-1664) as soon as possible. Thank you.
No pizza. No dressing. No chicken. After 15 min a pizza came out, but so many people were waiting it was a mad rush to get some. This was the case with the chicken as well. No dessert pizza. Ice cream machine was horrendous. No ice in the pop machine. It was pure chaos. There was a sign stating that they were understaffed, but this was insane. If you can’t accommodate the people paying to eat, you either need to limit the # or close for the evening. This was at 6pm on 2/19/23.
You can't upgrade the meal deal to a large pizza so I bought both. LOOK at that large pizza. They should be embarrassed. They took pizza from the buffet to "put together" a large pizza??? Influenza A is going around right now. Over $60 and this is the crap they serve!!
Restaurantji Recommends
You can't upgrade the meal deal to a large pizza so I bought both. LOOK at that large pizza. They should be embarrassed. They took pizza from the buffet to "put together" a large pizza??? Influenza A is going around right now. Over $60 and this is the crap they serve!!
Experiences are not consistent, sometimes food is great other times it's dry & under the heat lamp too long. Staff has trouble keeping the place clean when it's busy as well as replenishing food. Dessert table is rarely full
where to start with this one...first thing you go get your drink. both machines had signs stating no ice. what? then the manager should get someone in their car and to the hy-vee down the street PRONTO. salad bar was good. a few of us stood around the chicken for at least 10 minutes waiting for some to be put out. finally ready for dessert. no coffee. again...what? i asked a nice young guy (when he asked if i needed anything) and he made a pot of decaf. it brewed, but didn't get put out. so not only did i not get coffee, but what's the point of dessert then? where the heck is management in this joint? we only came here because it was the grandson's birthday and he loves the arcade. on the plus side: noah, who came over to wish happy birthday, and the buser who got the decaf going.
Very nice and clean
Stopped here for the kids. It was over $17 for one adult pizza buffet. The pizza was sub-par at best. Salad bar was messy and I just didn't trust eating anything from it. I guess there are people who get their $17 worth here. I certainly would not eat that much food. No good. Won't be back.