Called the store to talk to the Automotive Department and the phone just rang for about 30 times before I hang up and tried again. I did this for about 45 minutes. Then after it rang about 20 times it went to music. No one ever answered the phone. I was on hold with music for 30 min and was in the "Service " line when I was able to have the representative get a manager for me. Still on hold, no answer. I showed the manager the phone and explained the situation and they showed me their phone at the "service" desk and sure enough my name was on the phone and on hold. I received the "we're too busy" excuse and the obligatory "very sorry" excuse. So, I asked that they train her staff and bring this up in the next staff meeting. Don't think that'll happen. However, the Automotive Department was helpful and was able to get my flat tire fixed.
Michael C.
In the last week, I've placed two curbside orders. BOTH had issues.Relevant to this story for the first order, I wanted qty 14 of the Chocolate/Vanilla ice cream cups and qty 6 of 30 pack disposable plates. For some reason the app limited me to 12 and later notified me that 1 of the plates was not available. No problem, still plenty of time before event to obtain what was missing. I had also marked items as "No Substitutions", because.Arrived at curbside for pickup. As I was verifying the order, two of the bags had NOTHING to do with my order AND I was missing HALF of the ice cream cups. (1 of the packages was only vanilla, labeled as such and the other 5, while labeled chocolate/vanilla, contained ONLY vanilla cups.)Nice guy working curbside got it all squared away for me. I'm SO glad I verified order before leaving!Second order. Placed order in app for curbside for cat and dog food. Also marked for "No Substitutions".Part way through the morning, get notification in app that cat food not available and was offered free home delivery. I'm thinking, cool and don't give it much more thought, figuring it would come tomorrow or whatever.Later, I get notifications that dog food is ready for pickup and then that cat food it out for delivery, then delivered. The picture in the app shows a cart, in the store, with packages that I don't recognize at all. But everything thing else in the app indicates delivered to HOME.After work, I go to Walmart curbside to pick up my dog food. Pickup goes without a problem. So, I drive home.I get home and there is NOTHING at my home from Walmart.I drive BACK to Walmart. Go to the Customer Service counter and explained my confusion about "where's my stuff?"Nice guy behind counter finds my stuff and I head back home.I have never had this much trouble trying to order from an app. And I've been doing this quite a bit, even before the pandemic. While the employees I personally interacted with were helpful and corrected the problem, the ones causing the problems need to be addressed. Especially if the app says you're delivering to my home, then deliver to my home.And as far as IN Store shopping goes, 20+ registers and maybe 3 open, besides self checkout. NEVER more than 3 registers with an actual human being to check out.
Tyler B.
Always overcrowded, understaffed and the lines are always extremely long at both self check out and the check out lines with staff. I try and avoid it if possible!
Peter F.
So there are lots of reasons not to, forgetting that the manager said theyd call and didnt; and that theyve repeatedly dumped chemicals on my food. This time they wouldnt honor a price difference on their own app. Its silly really they essentially told me to buy it online next time. Do they even value foot traffic in the store? Why would you ever shop here?
Eric B.
In my world, a local Walmart invisibly exists until I have some minor reason to go. Target comes to mind more readily. I came to this Walmart because it has a nice selection of Iowa Hawkeye branded merchandise and at prices that are a little more reasonable than the official University of Iowa stories. It's all licensed at Walmart and the selection is more limited. But if you need something relatively straightforward, this is your place. I picked up an SUI item and while I was there, the stationary and minor hardware sections beckoned me further into the store. I was pleased that I didn't take too much time here, and I was back on the road relatively quickly.
Jenni H.
A pretty above-average Walmart, all things considered! (And of the two in Iowa City/Coralville-- this is my preferred location.)Just recently I did an online order for pickup. Absolutely no issues.It's open daily (6-11PM). It has a plethora of parking and is conveniently located just off Hwy-965 and I-80/I-380. It's near a handful of other stores and restaurants.It boasts a :- Bakery- Deli- Garden Center- GROCERIES- Auto Care Center- Liquor Store- Vision Center- Photo Center- FedEx Office- Redbox- Pharmacy (Offering flu shots, immunizations, etc)- SubwayTypically the staff is professional and efficient. Additionally, its floor plan makes sense. (Ya know how some supercenters are like a maze and make absolutely no sense? This one is easy to navigate.) I adore coming to this location for after-holiday sales (specifically Halloween and Christmas). Can't beat their costume or wrapping paper selection!Overall, sometimes you need to pop in Wal-Mart. This location is pretty solid!
Janman 1.
I've live all around the country and this Walmart is comparable to the worst in the country I've been to. Hands down the worse in the state I've been to. Poor customer service, systems are always down, no one ever answers phone calls, there is always boxes, carts and garbage laying around, stocking is limited compared to other local stores. My recommendation would be to drive to Iowa City and go to theirs it is night and day. One would assume this would be busy due to location and the nice town it is in but that can't be further from the truth. Just shut this own down or do a complete management overhaul. No a good representation.
Brittany A.
Store Is SUPERRR Outdated , Needs An Upgrade Technology Wise. I Used To Always Go There Until I Realized Theres Always Only Self Checkouts (Which All Of Them Are Cash Only Or Cards Only) 2 Regulars Lines And 1 Speedy Checkout . Fortunately I Receive EBt So I Use That With Groceries But Although Walmart Is A Store That Accepts EBT , I Spent 2 Hrs Just Because Their System Kept Refusing My Card. They Had Me Switch From Line To Line , Had Me Call My Card To Check My Balance (Which I knew It Wasn't My Card And Told Them ) Then Finally Had Me Enter It Manually Like A Debit Card And Then it Finally Went Through . I Love Going There To Shop But Hate Their System / Technology.
Brittany M.
This coralville walmart is horrible overall. I can't think of a single time that I was greeted or even got a hi or a smile during the time that I was shopping. Even more, when I have asked questions to employees around the store it's like they're irritated you're asking them. With all the complaints in reviews about the lack of an appropriate number of registers being open to get customers checked in an out in a timely and efficient manner, why has NOTHING changed with that? Lines down the clothing isle because it's so backed up.Why aren't employees from other departments being paged to come help? That is a NECESSITY. Have others help bring carts in too ! It is unacceptable to not have a single cart in the store AND. Customer service? It may be open but you'll wait forever. Why are people deciding to go on their break during the time that the line is so long at customer service? Not to mention that they have conversations with each other when they should be paying attention to the customer. And where the heck is a manager? I've never been asked if I'm finding everything okay! Gosh, even the phones don't get answered. I don't dare to even use those bathrooms. If this gets fixed I'll have no problem pressing the 5 star rating on the self check out screen, until then I will continue to give a 1 star rating. ***Is it that upper management and corporate staff simply don't take the reviews seriously (seeing that this has been going on for years and complaints have been made about THE SAME THINGS!!!) and adjust properly? Or, is it that the staff decide not to listen to authority?*** Hmm. Or both?Managers and staff at this walmart need to be trained by Hy-Vee employees.
Mark W.
I placed an order through the Walmart App. I recieved a confirmation of my order on Checkout. They gave the order (a bit under 100.00) to Door dash for Delivery. The DoorDash in Driver had troubles finding my Address (I live in a Trailer Court), so instead of checking in at the Office (which every Trailer Court, and most every Apartment Building I have ever known in 6 decades has a Directory showing Locations), they returned it to the Store.The WalMart Supercenter in Coralville, Iowa, has not answered their phone for 2 days. I did not receive my order. Walmart Corporate was no help, and despite my buying literally thousands of dollars in Merchandise from WalMart in the Past, I will no longer be dealing with them.Walmart ensures the Customer is Left Hanging.... Always.
Called the store to talk to the Automotive Department and the phone just rang for about 30 times before I hang up and tried again. I did this for about 45 minutes. Then after it rang about 20 times it went to music. No one ever answered the phone. I was on hold with music for 30 min and was in the "Service " line when I was able to have the representative get a manager for me. Still on hold, no answer. I showed the manager the phone and explained the situation and they showed me their phone at the "service" desk and sure enough my name was on the phone and on hold. I received the "we're too busy" excuse and the obligatory "very sorry" excuse. So, I asked that they train her staff and bring this up in the next staff meeting. Don't think that'll happen. However, the Automotive Department was helpful and was able to get my flat tire fixed.
In the last week, I've placed two curbside orders. BOTH had issues.Relevant to this story for the first order, I wanted qty 14 of the Chocolate/Vanilla ice cream cups and qty 6 of 30 pack disposable plates. For some reason the app limited me to 12 and later notified me that 1 of the plates was not available. No problem, still plenty of time before event to obtain what was missing. I had also marked items as "No Substitutions", because.Arrived at curbside for pickup. As I was verifying the order, two of the bags had NOTHING to do with my order AND I was missing HALF of the ice cream cups. (1 of the packages was only vanilla, labeled as such and the other 5, while labeled chocolate/vanilla, contained ONLY vanilla cups.)Nice guy working curbside got it all squared away for me. I'm SO glad I verified order before leaving!Second order. Placed order in app for curbside for cat and dog food. Also marked for "No Substitutions".Part way through the morning, get notification in app that cat food not available and was offered free home delivery. I'm thinking, cool and don't give it much more thought, figuring it would come tomorrow or whatever.Later, I get notifications that dog food is ready for pickup and then that cat food it out for delivery, then delivered. The picture in the app shows a cart, in the store, with packages that I don't recognize at all. But everything thing else in the app indicates delivered to HOME.After work, I go to Walmart curbside to pick up my dog food. Pickup goes without a problem. So, I drive home.I get home and there is NOTHING at my home from Walmart.I drive BACK to Walmart. Go to the Customer Service counter and explained my confusion about "where's my stuff?"Nice guy behind counter finds my stuff and I head back home.I have never had this much trouble trying to order from an app. And I've been doing this quite a bit, even before the pandemic. While the employees I personally interacted with were helpful and corrected the problem, the ones causing the problems need to be addressed. Especially if the app says you're delivering to my home, then deliver to my home.And as far as IN Store shopping goes, 20+ registers and maybe 3 open, besides self checkout. NEVER more than 3 registers with an actual human being to check out.
Always overcrowded, understaffed and the lines are always extremely long at both self check out and the check out lines with staff. I try and avoid it if possible!
So there are lots of reasons not to, forgetting that the manager said theyd call and didnt; and that theyve repeatedly dumped chemicals on my food. This time they wouldnt honor a price difference on their own app. Its silly really they essentially told me to buy it online next time. Do they even value foot traffic in the store? Why would you ever shop here?
In my world, a local Walmart invisibly exists until I have some minor reason to go. Target comes to mind more readily. I came to this Walmart because it has a nice selection of Iowa Hawkeye branded merchandise and at prices that are a little more reasonable than the official University of Iowa stories. It's all licensed at Walmart and the selection is more limited. But if you need something relatively straightforward, this is your place. I picked up an SUI item and while I was there, the stationary and minor hardware sections beckoned me further into the store. I was pleased that I didn't take too much time here, and I was back on the road relatively quickly.
A pretty above-average Walmart, all things considered! (And of the two in Iowa City/Coralville-- this is my preferred location.)Just recently I did an online order for pickup. Absolutely no issues.It's open daily (6-11PM). It has a plethora of parking and is conveniently located just off Hwy-965 and I-80/I-380. It's near a handful of other stores and restaurants.It boasts a :- Bakery- Deli- Garden Center- GROCERIES- Auto Care Center- Liquor Store- Vision Center- Photo Center- FedEx Office- Redbox- Pharmacy (Offering flu shots, immunizations, etc)- SubwayTypically the staff is professional and efficient. Additionally, its floor plan makes sense. (Ya know how some supercenters are like a maze and make absolutely no sense? This one is easy to navigate.) I adore coming to this location for after-holiday sales (specifically Halloween and Christmas). Can't beat their costume or wrapping paper selection!Overall, sometimes you need to pop in Wal-Mart. This location is pretty solid!
I've live all around the country and this Walmart is comparable to the worst in the country I've been to. Hands down the worse in the state I've been to. Poor customer service, systems are always down, no one ever answers phone calls, there is always boxes, carts and garbage laying around, stocking is limited compared to other local stores. My recommendation would be to drive to Iowa City and go to theirs it is night and day. One would assume this would be busy due to location and the nice town it is in but that can't be further from the truth. Just shut this own down or do a complete management overhaul. No a good representation.
Store Is SUPERRR Outdated , Needs An Upgrade Technology Wise. I Used To Always Go There Until I Realized Theres Always Only Self Checkouts (Which All Of Them Are Cash Only Or Cards Only) 2 Regulars Lines And 1 Speedy Checkout . Fortunately I Receive EBt So I Use That With Groceries But Although Walmart Is A Store That Accepts EBT , I Spent 2 Hrs Just Because Their System Kept Refusing My Card. They Had Me Switch From Line To Line , Had Me Call My Card To Check My Balance (Which I knew It Wasn't My Card And Told Them ) Then Finally Had Me Enter It Manually Like A Debit Card And Then it Finally Went Through . I Love Going There To Shop But Hate Their System / Technology.
This coralville walmart is horrible overall. I can't think of a single time that I was greeted or even got a hi or a smile during the time that I was shopping. Even more, when I have asked questions to employees around the store it's like they're irritated you're asking them. With all the complaints in reviews about the lack of an appropriate number of registers being open to get customers checked in an out in a timely and efficient manner, why has NOTHING changed with that? Lines down the clothing isle because it's so backed up.Why aren't employees from other departments being paged to come help? That is a NECESSITY. Have others help bring carts in too ! It is unacceptable to not have a single cart in the store AND. Customer service? It may be open but you'll wait forever. Why are people deciding to go on their break during the time that the line is so long at customer service? Not to mention that they have conversations with each other when they should be paying attention to the customer. And where the heck is a manager? I've never been asked if I'm finding everything okay! Gosh, even the phones don't get answered. I don't dare to even use those bathrooms. If this gets fixed I'll have no problem pressing the 5 star rating on the self check out screen, until then I will continue to give a 1 star rating. ***Is it that upper management and corporate staff simply don't take the reviews seriously (seeing that this has been going on for years and complaints have been made about THE SAME THINGS!!!) and adjust properly? Or, is it that the staff decide not to listen to authority?*** Hmm. Or both?Managers and staff at this walmart need to be trained by Hy-Vee employees.
I placed an order through the Walmart App. I recieved a confirmation of my order on Checkout. They gave the order (a bit under 100.00) to Door dash for Delivery. The DoorDash in Driver had troubles finding my Address (I live in a Trailer Court), so instead of checking in at the Office (which every Trailer Court, and most every Apartment Building I have ever known in 6 decades has a Directory showing Locations), they returned it to the Store.The WalMart Supercenter in Coralville, Iowa, has not answered their phone for 2 days. I did not receive my order. Walmart Corporate was no help, and despite my buying literally thousands of dollars in Merchandise from WalMart in the Past, I will no longer be dealing with them.Walmart ensures the Customer is Left Hanging.... Always.
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