I was just here a week ago and had much better service. This time the kid they had seemed like he didn't know what he was doing. He had long dark hair in his face, which probably didn't help him to see what he was doing. I don't know if that's why he didn't seem like he didn't know what he was doing??He almost put the wrong berries in the one order. Then he didn't even remember the second order and didn't seem like he knew what went in the second. The second order was the banana pudding one they had for the season. He asked where the bananas were then came out with 2 GREEN bananas!!! NOT some green and yellow. These were ALL green. Then the kid didn't throw out the whipped cream canister after he used it up on the first order. So then he picked it up and said sorry we ran out as you see. So we asked for more wafers. Then he added more banana and struggled with trying to get the peel off. No surprise since the banana isn't ripe and he was only using 1 spoon to get the peel off... Then the piece fell. So he cut more and almost slipped on the banana that fell on the floor. He threw the peels next to the ice cream. He barely mixed the wafers and banana then put it in the bowl. He scrapped the slap for the first one but not the second order. The tossed the spoons in the water and walked away. But not to the register. We stood and waited. I typed my phone number in and then we juat stood there. So I guess that's when he decided to clean up a couple things. I saw him finally wash his hands then he was on his way over. Then he charged us a love it when we got like it. I corrected him and he changed it. Then he added my banana pudding and charged 2 mix ins. When I questioned him he said the 1st one is included and the other 2 are extra. But the wafers and banana is included and I wasn't charged that last time. I was super upset that I wasted my b1g1. This was a horrible free dessert. I got this for my birthday. I was looking for better service and food. They cost over $9 and 1 was free???. I deserve a free one for my next visit elsewhere! I get this was late at night, but they looked like they were closed an hour before the door says. It was messy looking all over the counters. Ice creams were missing. Products were missing. When I asked for a sample of Blueberry muffin, the girl did scoop in the middle but when it fell off, she gave me the edge with NO Blueberry. The kids hair wasn't all in his ponytail and if it can't stay back he should be wearing a hat!!! I don't want hair in my food!!! And back when I worked in a restaurant long hair or short hair was always in a hat when in the back of the kitchen!!! So maybe they were done with their day but that no excuse for the place and themselves looking messy. Hours on the door says 11. It was only 10. Exactly when we walked in. They weren't busy either. But they definitely took their sweet time doing everything. Why would it be so messy if you take so much time doing nothing? Shouldn't you be cleaning?
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Mine
Chad Gillette
A must stop for ice cream.Dietary restrictions: Silk almond milk
Atmosphere: 5
Food: 5
Service: 5
Tom Hill
Great sweet
Atmosphere: 5
Food: 5
Service: 5
Kaden Stratton
Potentially the slowest workers I have ever seen working tonights shift. Waited over 30 minutes when there was only 3 people in front of me.
Atmosphere: 3
Food: 4
Service: 1
Jacqueline Shepherd
The lady at the store was very nice and super apologetic when she couldn't help with my order. I wanted a petite coffeehouse crunch cake but due to I'm assuming the store owner eliminating that option even though it shows on the website and in the book at the store, I left empty handed and probably heading to DQ which will probably not taste as good but at least they sell smaller sizes.
Leah Barnett
Horrible customer service….walked in and got in line, was ignored by staff, one staff member walked off the one in front of me was too busy doing to go orders or something I suppose, because he looked at me twice without saying anything at all. Other gentlemen came back, rude family behind me got in line and started barking their orders…..I still haven’t been asked anything while I wait patiently there (as you should, until you’re acknowledged) starts with that families order…..so naturally I’m just going to walk out at that point, my money will be best spent at a location that takes care of their customers with basic customer service skills…..seems a lot of places lack that in the new training manuals after COVID. Do better Davenport location!
Atmosphere: 1
Service: 1
DIZZLE VLOGS
Some of the best icecream you can get in the
Atmosphere: 5
Food: 5
Service: 5
Edwin Lee
Best ice cream in QC!! Seasonal additions to the menu make the experience even better. I enjoy CSC way more than the other ice cream places, and there are quite a few ?.
Clean, inviting environment with smiling staff and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesecake Fantasy, Berry Cozy Red Velvet, Peanut Butter Cup Perfection, Apple Pie a La Cold Stone
tooth821
Never have anything…all staff are rude and lazy….have to ring bell multipleTimes before anyone comes out…who ever owns this place is a terrible business owner…
Díno61 (Dean and Co.)
So good had the cheesecake fantasyAnd the service was awesome
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheesecake Fantasy
Lauren Z.
We were working hard today and decided to get ice-cream at 9:50 pm. We looked up the time on google and it said it closed at 11 pm so we decided to go to Cold Stone. Unfortunately when we got there (10:05 pm) the doors were locked (said they closed at 11 pm on their door too) and the employees were cleaning, watching us and they didn't move. So we left and there were 4 of us. Very disappointed that they were not opened during the times that they advertised.
john wickersham
Just came here at 9:58 pm on a Friday because online says open till 11.the young lady seen us at the door and shut off open sign.. says hours was updated 2 weeks prior to visit..?
I was just here a week ago and had much better service. This time the kid they had seemed like he didn't know what he was doing. He had long dark hair in his face, which probably didn't help him to see what he was doing. I don't know if that's why he didn't seem like he didn't know what he was doing??He almost put the wrong berries in the one order. Then he didn't even remember the second order and didn't seem like he knew what went in the second. The second order was the banana pudding one they had for the season. He asked where the bananas were then came out with 2 GREEN bananas!!! NOT some green and yellow. These were ALL green. Then the kid didn't throw out the whipped cream canister after he used it up on the first order. So then he picked it up and said sorry we ran out as you see. So we asked for more wafers. Then he added more banana and struggled with trying to get the peel off. No surprise since the banana isn't ripe and he was only using 1 spoon to get the peel off... Then the piece fell. So he cut more and almost slipped on the banana that fell on the floor. He threw the peels next to the ice cream. He barely mixed the wafers and banana then put it in the bowl. He scrapped the slap for the first one but not the second order. The tossed the spoons in the water and walked away. But not to the register. We stood and waited. I typed my phone number in and then we juat stood there. So I guess that's when he decided to clean up a couple things. I saw him finally wash his hands then he was on his way over. Then he charged us a love it when we got like it. I corrected him and he changed it. Then he added my banana pudding and charged 2 mix ins. When I questioned him he said the 1st one is included and the other 2 are extra. But the wafers and banana is included and I wasn't charged that last time. I was super upset that I wasted my b1g1. This was a horrible free dessert. I got this for my birthday. I was looking for better service and food. They cost over $9 and 1 was free???. I deserve a free one for my next visit elsewhere! I get this was late at night, but they looked like they were closed an hour before the door says. It was messy looking all over the counters. Ice creams were missing. Products were missing. When I asked for a sample of Blueberry muffin, the girl did scoop in the middle but when it fell off, she gave me the edge with NO Blueberry. The kids hair wasn't all in his ponytail and if it can't stay back he should be wearing a hat!!! I don't want hair in my food!!! And back when I worked in a restaurant long hair or short hair was always in a hat when in the back of the kitchen!!! So maybe they were done with their day but that no excuse for the place and themselves looking messy. Hours on the door says 11. It was only 10. Exactly when we walked in. They weren't busy either. But they definitely took their sweet time doing everything. Why would it be so messy if you take so much time doing nothing? Shouldn't you be cleaning?
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Mine
A must stop for ice cream.Dietary restrictions: Silk almond milk
Atmosphere: 5
Food: 5
Service: 5
Great sweet
Atmosphere: 5
Food: 5
Service: 5
Potentially the slowest workers I have ever seen working tonights shift. Waited over 30 minutes when there was only 3 people in front of me.
Atmosphere: 3
Food: 4
Service: 1
The lady at the store was very nice and super apologetic when she couldn't help with my order. I wanted a petite coffeehouse crunch cake but due to I'm assuming the store owner eliminating that option even though it shows on the website and in the book at the store, I left empty handed and probably heading to DQ which will probably not taste as good but at least they sell smaller sizes.
Horrible customer service….walked in and got in line, was ignored by staff, one staff member walked off the one in front of me was too busy doing to go orders or something I suppose, because he looked at me twice without saying anything at all. Other gentlemen came back, rude family behind me got in line and started barking their orders…..I still haven’t been asked anything while I wait patiently there (as you should, until you’re acknowledged) starts with that families order…..so naturally I’m just going to walk out at that point, my money will be best spent at a location that takes care of their customers with basic customer service skills…..seems a lot of places lack that in the new training manuals after COVID. Do better Davenport location!
Atmosphere: 1
Service: 1
Some of the best icecream you can get in the
Atmosphere: 5
Food: 5
Service: 5
Best ice cream in QC!! Seasonal additions to the menu make the experience even better. I enjoy CSC way more than the other ice cream places, and there are quite a few ?.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheesecake Fantasy, Cookie, Cold Stone, Apple Pie, Berry Cozy Red Velvet, Mine, Coffee Lovers Only, Cake Batter, Cheesecake, Strawberry
When we arrived it wasn't busy at all which was a plus, because the ice cream was awesome. The lady serving us was also very nice. W dessert.
Atmosphere: 4
Food: 5
Service: 5
The ice cream compared to other places seemed bland.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Clean, inviting environment with smiling staff and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesecake Fantasy, Berry Cozy Red Velvet, Peanut Butter Cup Perfection, Apple Pie a La Cold Stone
Never have anything…all staff are rude and lazy….have to ring bell multipleTimes before anyone comes out…who ever owns this place is a terrible business owner…
So good had the cheesecake fantasyAnd the service was awesome
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheesecake Fantasy
We were working hard today and decided to get ice-cream at 9:50 pm. We looked up the time on google and it said it closed at 11 pm so we decided to go to Cold Stone. Unfortunately when we got there (10:05 pm) the doors were locked (said they closed at 11 pm on their door too) and the employees were cleaning, watching us and they didn't move. So we left and there were 4 of us. Very disappointed that they were not opened during the times that they advertised.
Just came here at 9:58 pm on a Friday because online says open till 11.the young lady seen us at the door and shut off open sign.. says hours was updated 2 weeks prior to visit..?