Domino's Pizza

401 Grand Ave, Des Moines
(515) 288-3030

Recent Reviews

johnathan alberty

They are really good gotten better with small thing overall I love ordering from them

Atmosphere: 5

Food: 5

Service: 5

Face Time radio

They suck point blank not like how they used to beOrdered at 12:46:/ still waiting at 2:04 no call no nothing , so i called them the store is closed NICE JOB . They literally stole my money

Service: 1

Octo_ Edits

says open to 2 but the fat white dude with beard didn’t let us in?

Anna

Dropped in around noon and was super impressed by the two ladies running the show—they were all over the place, in a good way, hustling hard since it looked like they could use a few extra hands. Seriously hope they get a bonus or something because they rocked it. And oh, the food? Amazing! Def worth checking out.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings

Jessica Woodard

Worst experience I have ever had. I had my 3 year old with me and one of the ladies behind the counter was yelling at the new guy and you could tell he was uncomfortable and it was about our order. I piped up and was trying to let her know where our pizza was at and that it was already in the oven. She continued to yell at the poor new guy. Time went by and we still hadn't gotten our pizza it was done about 15 minutes prior. We told the new guy it was okay and the rude lady came up being all rude. We said there is no need to be yelling and she proceeded to say "this isn't yelling if you want to hear yelling I can". Mind you I have my 3 year old with me. In the moment of feeling like I was in a hostile environment I left got to my car and realized I left my belongings on the table we where going to eat at. So I went back in got my stuff left again and realized my cash was gone out of my pouch. I called and talked to a manager this morning and they told me I was no longer a customer.

Atmosphere: 1

Food: 2

Service: 1

Lori Phipps

We love Domino's and the Grand Ave store is THE BEST!!! ❤️❤️❤️???

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Philly Cheese Steak Tater Tots

Taji

I ordered food tonight from this location and was told my order would be here between 7:40 p.m. and 7:58 p.m. I called about 8 p m. And asked for an update on my already paid for food and was told the driver was packing my order up and would be here in less then 20 minutes. 30 minutes later I called back only for a girl to tell me my order is still sitting there under the warmer. Which is crazy cause now we are more then 30 minutes late with my order. So I ask fo a supervisor. The woman supervisor that is working tonight was very unprofessional if u listen to the call which is recorded. I didn't curse raise my voice or anything and she hangs up on me.when I called back o got hung up on again. Called back a third time and was finally told that they zeroed out my order so it would be free and they are waiting for a driver to bring my food. This location has poor management.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pepperoni Pizza, Chicken Wings, Lava Cake

Cassie Peer

Just wasn’t a good atmosphere, Jenny was rude and seems like an addict. I really wish you could help some of these people not bringing my kids backKid-friendliness: Just not family atmosphere

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Chicken Pizza, Chicken Wings

ariel vargas

Horrible customer service they won't deliver were I

Food: 2

Service: 1

segovia tori

RIDICULOUS!! Whom ever answered the phone was rude , hung up on me. I ordered at 745.... my food didn't go "out the door" til 9pm. Person on the phone "christy" said that the app is incorrect. But it sure was correct when she said the food JUST was checked out of the building when I called. At 9:00. There for I am expecting to feed my family food that the app said was cooked and finished at 8:02pm.... an HOUR after its been sitting in the store .... will NOT be ordering here again!!!

Atmosphere: 1

Food: 1

Service: 1

Matt D

Do not order from here. You will not get your food and if you do it won't be what you ordered or it will be something canceled from a different order that has been sitting for hours. They do not care. They will not fix it. They will not refund you. Even if you tip up front they will not give you the food you ordered. The employees will not answer the phone and will laugh at you when you come to the store asking for your food. They do not care. Don't order from this store it's not worth the effort.

Atmosphere: 1

Food: 1

Service: 1

Alexis Bagosy

If I could give zero stars I would. I placed my order at 8:11pm. "Jill started prepping my order" at that same time. It's now 9:10 and you cancelled my order without calling me or anything with a lovely notation at the bottom stating I'll get my money back in 2-5 days. Zero explanation. Says to call the store for an explanation and they do not answer. Absolutely ridiculous.

Atmosphere: 1

Food: 1

Service: 1

Samantha Davidson

Ordered 2 sandwiches and a chicken... got one sandwich very cold, not cut, ... chicken very cold... and a cheese pizza on cardboard we didn't order ... we tried calling back the delivery driver to catch our actual order but it went to a call center that offered to divert our call to this domino's but the store has a recording saying they are closed even though the hours say they're open until 2 am and it's midnight. The call center refuses to refund us for not getting any edible food saying the store has to do it, but the store refuses to answer their phone saying they're closed. Called the number 4 separate times. Got the call center every time and 2 of the same people over and over again that would just end the call by sending our call to our local domino's that refuses to answer and claims they are closed. We've been ordering domino's less and less because of stupid issues like this and I think it's time we're done for good. Awful service, no help whatsoever.

Atmosphere: 1

Food: 1

Service: 1

Torrance Roberson

I have ordered numerous times from Domino's in the last 6 months and every single order has been done to perfection and in a very timely manner. The staff have all been polite, respectful and helpful. You can tell that quality control must be down to a science since every item is delicious every single time you order it.

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Gooey Brownies, Stuffed Cheese Breadsticks, Lava Cake

B B

Says open until 3, not open until 3

Atmosphere: 1

Food: 1

Service: 1

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