Service needs improvement... Sandwich was made sloppy
Atmosphere: 2
Food: 2
Service: 2
Ian Bates
Ordered Delivery through the subway app from this location at 8:40am this morning and within minutes the order was cancelled, called 3 times with no answer. Just left w $45 hole in my pocket and two hungry
Atmosphere: 1
Food: 3
Service: 1
Vicky Roepke
People aren't friendly. They also don't seem knowledgeable in what is on the menu.
Atmosphere: 3
Food: 4
Service: 2
Tina DeJesus
I really don't want to give this any stars at all. Both of the young ladies working on Friday, September 29, 2023 at 6 pm we're extremely RUDE. They have no concept of customer service. The only expression on either face was a scowl as if they were being bothered to do their job. I haven't been to Subway in a very long time but my husband and I decided to treat out daughters tonight. I even said that I haven't been to Subway in a very long time. I ordered a chicken, bacon, ranch which they ended up putting peppercorn ranch on it and I said I wanted regular ranch. The one making the sandwich said "we don't have ranch" and the other one said "we haven't had that in 6-8 months". It should be called a chicken, bacon, peppercorn ranch then. Disgusted with our service, my husband did not leave a tip, which he always does. When the girl at the register noticed there was no tip, she started throwing the sandwiches roughly into the bag. If these 2 were my employees they would have just gotten fired!
Gail Holder
I have always had great service and my subs have a been well made ~the only problem I have had as they do not seem to be trained on how to use the apps ex. by one get one
Atmosphere: 4
Food: 5
Service: 5
Jasmine Chapmond
Every time I order online they don’t read the special instructions who wants cold bacon.
Google user
Everything is usually good. I may have had 1 or 2 bad experiences. But overall, good.
D S
Everything is usually good. I may have had 1 or 2 bad experiences. But overall, good.
Atmosphere: 5
Food: 5
Service: 5
Andrew Scully
Food was fine but the employees wouldn’t take a break from their personal conversation to give me their attention for ordering food.
James Sul
Went in to order three footlongs as we had a good coupon. The employee working was not aware what customer service was. The first sandwich made (for children) smashed together with mayo coming out of everywhere, mentioned that the sandwich was for kids and the worker just scoffed, asked to fold the sandwich ourselves and was told no. The second sandwich was doused in tomato juice and when that was mentioned we were asked why we couldn’t stand a little tomato juice. Since the sandwich toasters were not working we asked for them to warm up the meat for a sweet onion sandwich, they told us they will warm up the whole sandwich after it’s made veggies and all. We left with no sandwiches and went somewhere else.
Just stopped in to this store to purchase a sandwich and a gentleman 2 in front of me was paying it forward and told the ladies to pay for people's sandwich till the money runs out. He thought he was doing something good till the lady at the register after left looked at the other employees and said look ladies we are going to be rich today and put all of the money in there tip jar to an amount of 18+ dollars. This is stealing and very gross of a human being. I had my children with me and had to explain to them when she made her comment. Will never ever return to this location!
Cleric of Truth
Always fast and the staff is very nice
S Patrick
Awful customer service. I understand help is tough to come by now, but sometimes you are better off holding out.
Service needs improvement... Sandwich was made sloppy
Atmosphere: 2
Food: 2
Service: 2
Ordered Delivery through the subway app from this location at 8:40am this morning and within minutes the order was cancelled, called 3 times with no answer. Just left w $45 hole in my pocket and two hungry
Atmosphere: 1
Food: 3
Service: 1
People aren't friendly. They also don't seem knowledgeable in what is on the menu.
Atmosphere: 3
Food: 4
Service: 2
I really don't want to give this any stars at all. Both of the young ladies working on Friday, September 29, 2023 at 6 pm we're extremely RUDE. They have no concept of customer service. The only expression on either face was a scowl as if they were being bothered to do their job. I haven't been to Subway in a very long time but my husband and I decided to treat out daughters tonight. I even said that I haven't been to Subway in a very long time. I ordered a chicken, bacon, ranch which they ended up putting peppercorn ranch on it and I said I wanted regular ranch. The one making the sandwich said "we don't have ranch" and the other one said "we haven't had that in 6-8 months". It should be called a chicken, bacon, peppercorn ranch then. Disgusted with our service, my husband did not leave a tip, which he always does. When the girl at the register noticed there was no tip, she started throwing the sandwiches roughly into the bag. If these 2 were my employees they would have just gotten fired!
I have always had great service and my subs have a been well made ~the only problem I have had as they do not seem to be trained on how to use the apps ex. by one get one
Atmosphere: 4
Food: 5
Service: 5
Every time I order online they don’t read the special instructions who wants cold bacon.
Everything is usually good. I may have had 1 or 2 bad experiences. But overall, good.
Everything is usually good. I may have had 1 or 2 bad experiences. But overall, good.
Atmosphere: 5
Food: 5
Service: 5
Food was fine but the employees wouldn’t take a break from their personal conversation to give me their attention for ordering food.
Went in to order three footlongs as we had a good coupon. The employee working was not aware what customer service was. The first sandwich made (for children) smashed together with mayo coming out of everywhere, mentioned that the sandwich was for kids and the worker just scoffed, asked to fold the sandwich ourselves and was told no. The second sandwich was doused in tomato juice and when that was mentioned we were asked why we couldn’t stand a little tomato juice. Since the sandwich toasters were not working we asked for them to warm up the meat for a sweet onion sandwich, they told us they will warm up the whole sandwich after it’s made veggies and all. We left with no sandwiches and went somewhere else.
Restaurantji Recommends
Key west Subway is so clean and very goof service
Always fresh bread ? and friendly staff
Just stopped in to this store to purchase a sandwich and a gentleman 2 in front of me was paying it forward and told the ladies to pay for people's sandwich till the money runs out. He thought he was doing something good till the lady at the register after left looked at the other employees and said look ladies we are going to be rich today and put all of the money in there tip jar to an amount of 18+ dollars. This is stealing and very gross of a human being. I had my children with me and had to explain to them when she made her comment. Will never ever return to this location!
Always fast and the staff is very nice
Awful customer service. I understand help is tough to come by now, but sometimes you are better off holding out.