Pulled in there was only one car ahead of me..I get my order taken pretty quicklyThen they say pull forward to the next windowNo problem…I pull up no one is there I wait a few seconds and then think maybe they ment second windowGet to the second window and I hear behind me HELLLLLOOOOOOO HELLLOOOOOYOU PAY BACK HEREEEEE !!!I say no one was there..She says YES I WAS…If she was I wouldn’t of left that window..Then she comes up front and argues with meShe takes my card and points to the back of the store and says you pay back there..I said there wasn’t anyone thereYOU PAY BACK THERE.. BACK THERE BACK THEREthis was beyond rude I haven’t had such bad service in many many years..In fact I usually go out of my way to give good reviews.. but absolutely terrible.. definitely will go to another restaurant on my way to work instead…Good thing for them people cant give zero stars ⭐️Giving people such terrible service before they start their day..Absolutely insane…
Lindsey Anderson
We ordered two happy meals for our kids for dinner. Neither meal was given to us with the juice we ordered and our cheeseburger came without the cheese. This place can’t ever get it right. Also, each French fry came with a total of 10 and 11 French fries. I won’t be going back.
Atmosphere: 2
Food: 1
Service: 3
E’laura Garcia
I’m not even gonna take time for punctuation on this. I’m a trucker and I’ve went through a lot of fast food drive-through, but this has got to be by far the worst it takes 20 minutes to get a number one it takes 45 minutes standing to get the order correct in the first place every car at this place but one will be pulled forward until the parking lot is completely full when you try to pull out, it is utterly ridiculous. Any other McDonald’s in the Des Moines and surrounding areas does not take this long. They either need to hire more people or do something different because what they’re doing is not working, especially when there’s other restaurants that are better across the street
Atmosphere: 1
Food: 4
Service: 1
Julie Armstrong
I thought it was good.Parking: Ain’t Half BadKid-friendliness: It’s good because of the happy meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Big Mac, Cheeseburger, Chicken Mcnuggets, Double Cheeseburger, Mcdouble, French Fries, World Famous Fries
Darrell Beckman
No one would take my order so I had to just leave.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Cheeseburger
Jamie Clasen
If you go to the Grimes Iowa location just assume your order is wrong and after going through the drive through just go back in so they can correct it or settle for whatever they happen to give you.
Food: 1
Service: 1
Dillion
Horrible! Driving to Urbandale from now on I definitely ordered a large fry and 3 cookies I know I was charged for them.
Atmosphere: 1
Service: 1
Carl Iversen
I was ordering at the drive through and half way through ordering the person stopped taking my order. After about 10 minutes had passed and multi cars had made it through the other lane I had to call this locations phone number for them to take my order. There were several cars behind me and we were all waiting with no idea what was going on. All that for cold mcnuggets and they forgot the sauce. No apology other than a shrug at the window.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth B
Nobody really has customer service skills when I have gone through for coffee in the morning. Not a huge fan.
Atmosphere: 2
Food: 2
Service: 2
Julie Gfeller
Drive thru experience was very good, for how busy they were. My food was not very fresh feeling, or tasting... but they were busy.
It's a burger franchise, best burgers period. All other menu items are delicious for variety. Great fries, always ice cream and plushies.Parking: Never find the lot completely full. Always free spaces available.Wheelchair accessibility: No complaints.
How do you mess up an order twice in a row. Overall, go somewhere else.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Mcdouble
Hale Hutzel
Gave us apple pies even though we ordered holiday pies and we got warm ojI went there for breakfast on a different day and they misheard me when I was at the window and changed my order.
Atmosphere: 1
Food: 1
Service: 1
Paul Prangler3
I gave it five stars because I was starving and everything tasted really good whether it was paper and and sharp french fries but they were there for me so I can't be so tough on
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Spicy Chicken, Fish Fillet, Mcmuffin, Big Mac
Jerryline Taylor
The big cross eyed manager is very rude and distasteful. My younger sister got a job there and only worked for 1 day because of her. The day that she worked Allie or Alice or whatever her name is, had her sit at the table for her whole shift doing computer work and did not offer her a break or something to eat. She blamed it on being busy, I guess when you’re busy you can’t take care of your new employees. After that, my sister continued to call about her schedule and no one got back to her for a few weeks. They did not put her on the schedule and my sister was eager to start work, no one got back to her. Finally, today my sister called and Allie picked up very rude and had an attitude. Mind you my sister is a minor and the manager is a grown adult with no customer service skills or people skills. McDonald’s need to get new managers who actually care about their staff!
Pulled in there was only one car ahead of me..I get my order taken pretty quicklyThen they say pull forward to the next windowNo problem…I pull up no one is there I wait a few seconds and then think maybe they ment second windowGet to the second window and I hear behind me HELLLLLOOOOOOO HELLLOOOOOYOU PAY BACK HEREEEEE !!!I say no one was there..She says YES I WAS…If she was I wouldn’t of left that window..Then she comes up front and argues with meShe takes my card and points to the back of the store and says you pay back there..I said there wasn’t anyone thereYOU PAY BACK THERE.. BACK THERE BACK THEREthis was beyond rude I haven’t had such bad service in many many years..In fact I usually go out of my way to give good reviews.. but absolutely terrible.. definitely will go to another restaurant on my way to work instead…Good thing for them people cant give zero stars ⭐️Giving people such terrible service before they start their day..Absolutely insane…
We ordered two happy meals for our kids for dinner. Neither meal was given to us with the juice we ordered and our cheeseburger came without the cheese. This place can’t ever get it right. Also, each French fry came with a total of 10 and 11 French fries. I won’t be going back.
Atmosphere: 2
Food: 1
Service: 3
I’m not even gonna take time for punctuation on this. I’m a trucker and I’ve went through a lot of fast food drive-through, but this has got to be by far the worst it takes 20 minutes to get a number one it takes 45 minutes standing to get the order correct in the first place every car at this place but one will be pulled forward until the parking lot is completely full when you try to pull out, it is utterly ridiculous. Any other McDonald’s in the Des Moines and surrounding areas does not take this long. They either need to hire more people or do something different because what they’re doing is not working, especially when there’s other restaurants that are better across the street
Atmosphere: 1
Food: 4
Service: 1
I thought it was good.Parking: Ain’t Half BadKid-friendliness: It’s good because of the happy meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Big Mac, Cheeseburger, Chicken Mcnuggets, Double Cheeseburger, Mcdouble, French Fries, World Famous Fries
No one would take my order so I had to just leave.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Cheeseburger
If you go to the Grimes Iowa location just assume your order is wrong and after going through the drive through just go back in so they can correct it or settle for whatever they happen to give you.
Food: 1
Service: 1
Horrible! Driving to Urbandale from now on I definitely ordered a large fry and 3 cookies I know I was charged for them.
Atmosphere: 1
Service: 1
I was ordering at the drive through and half way through ordering the person stopped taking my order. After about 10 minutes had passed and multi cars had made it through the other lane I had to call this locations phone number for them to take my order. There were several cars behind me and we were all waiting with no idea what was going on. All that for cold mcnuggets and they forgot the sauce. No apology other than a shrug at the window.
Atmosphere: 1
Food: 1
Service: 1
Nobody really has customer service skills when I have gone through for coffee in the morning. Not a huge fan.
Atmosphere: 2
Food: 2
Service: 2
Drive thru experience was very good, for how busy they were. My food was not very fresh feeling, or tasting... but they were busy.
Food: 4
Service: 5
Restaurantji Recommends
It's a burger franchise, best burgers period. All other menu items are delicious for variety. Great fries, always ice cream and plushies.Parking: Never find the lot completely full. Always free spaces available.Wheelchair accessibility: No complaints.
Atmosphere: 5
Food: 5
Recommended dishes: Cheeseburger, Happy Meal, Chicken Mcnuggets
How do you mess up an order twice in a row. Overall, go somewhere else.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Mcdouble
Gave us apple pies even though we ordered holiday pies and we got warm ojI went there for breakfast on a different day and they misheard me when I was at the window and changed my order.
Atmosphere: 1
Food: 1
Service: 1
I gave it five stars because I was starving and everything tasted really good whether it was paper and and sharp french fries but they were there for me so I can't be so tough on
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Spicy Chicken, Fish Fillet, Mcmuffin, Big Mac
The big cross eyed manager is very rude and distasteful. My younger sister got a job there and only worked for 1 day because of her. The day that she worked Allie or Alice or whatever her name is, had her sit at the table for her whole shift doing computer work and did not offer her a break or something to eat. She blamed it on being busy, I guess when you’re busy you can’t take care of your new employees. After that, my sister continued to call about her schedule and no one got back to her for a few weeks. They did not put her on the schedule and my sister was eager to start work, no one got back to her. Finally, today my sister called and Allie picked up very rude and had an attitude. Mind you my sister is a minor and the manager is a grown adult with no customer service skills or people skills. McDonald’s need to get new managers who actually care about their staff!
Atmosphere: 1
Food: 1
Service: 1