Great place to eat, great service and all the people.
Atmosphere: 5
Food: 5
Service: 5
Liz Cloven
My daughter had some dental work done and wanted mashed potatoes. I was excited to oblige but when I walked into this KFC location 30 minutes after open, it was disgusting! Sticky, dirty spots on the floor, old soda stained counters and the tables were dirty and covered in crumbs. From what I could see at the front counter, the floor back in the kitchen was horribly dirty and used soda lids meant for the garbage can were sitting on TOP of the lid. There is no way this EMPTY restaurant got this bad in 30 minutes of being open especially by 11 am on a school day. The employee was kind and prompt with my order but the uncleanliness of the sitting area was so glaring, I was too afraid to give my kid the potatoes for fear of what the kitchen was like and worse…what was in my food ?Clearly this restaurant hadn’t been cleaned in a WHILE ?
Atmosphere: 1
Food: 4
Service: 4
Morgan Elliff
Management yelling at crew just walking around barking orders. Being hostile towards his employees. Never want to come back the food was messed up but they fixed my order Elijah, Dillion, and joe were great. Each one made sure my order was fixed and apologized about the inconvenience. Thanks for making my visit a little more pleasant then what I walked.into. Shawn the manager was very rude yelling. I have all hostility on video. Wish my experience was difference.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Famous Bowl
Rob Burns
Very disappointed in my order tonight. Waited 30 mins for an order that should of taken 10 mins max.. employees just standing around. Got my food and then was told they were out of mashed potatoes and gravy which as a former manager there I know that is unacceptable. Then got home, food was cold and dried out. Spent $30 for myself and family just to have to go home, heat it all up and then the tenders for the wraps are dried out like they were made hours ago and there was no mayo or pickles on the chicken Littles. Just Ridiculous, probably will drive to CR now Just to get kfc after tonight, just not acceptable at all!
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Chicken Sandwich, Cole Slaw
Matt Hampson
The person that was there first that we walked in was there for 15 minutes and it took 20 minutes to get are ordered and the other person that was there left after being that for 30 minutes more and after being there for 40 minutes we got are food and the other person that was there was there in the drive thru for 30 minutes and went in side.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fried Chicken, Mac and Cheese, Mashed Potatoes and Gravy
Tim Reynolds
6 piece meal had to accept 2 mashed potatoes and gravy, but no biscuits in the meal. Was told there were no backed beans or macaroni salad only coleslaw. The order taker was very hard to understand and made several mistakes that we had to correct, then messed the order.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Fried Chicken
Ashley Sackman
The absolute worst kfc in the area and I will not be returning to the Marion location.The employees need better training or entirely a fresh start of new employees. Customer service is most definitely lacking in this building and management isn’t any better. The worst experience I’ve encountered in many years at a fast food location.
Atmosphere: 1
Food: 1
Service: 1
Patty Hale
Ordered 2 of the 16 piece bucket meals with sides at 3:59 on Saturday afternoon. PU was set for 6:15 pm. Order went through, confirmation received and they changed my card for $111.26. We arrived at KFC at 6:15 to find a sign on the front door stating it was closed at 6pm due to lack of staff. There was someone inside who did come to the door and explained he had spoken to the district manager, who told him the online orders had been shut off, so they had not fulfilled order. There I am, a housefull of guests with no food! What upsets me most is that I had to provide my phone number when I ordered and no one had the courtesy to call and let me know that they would not be able to fulfill my order. Guess that app to order online is worthless, so beware!!!
Biljana
I just want it couple pieces of fried chicken it wasn’t bad but also it wasn’t good. Service wasn’t in the mood to work.Atmosphere was off .
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: 8pc Meal
Scott Kayser
Love the food, hate the online ordering. Had to wait 45 minutes past my expected pick-up time before food was ready.
"PLEASE" Get the KFC Chicken back to The KFC TASTE!!! I AM SOOO SAD that the Chicken doesn't taste at all like KFC!!! IF YOU CHANGED RECIPE or Deep frying it wrong PLEASE RE-TRAIN How to make it correctly!! The chicken crust doesn't taste like KFC chicken at all !! Please FIX !!!!
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Fried Chicken, Mac and Cheese, Mashed Potatoes No Gravy, Cole Slaw, Famous Bowl
Janie Jody
My biscuits were so hard we couldn't even eat them.
Atmosphere: 3
Food: 2
Service: 3
Taylor Hatfield
Absolutely awful to see 2 employees working by themselves on a busy Saturday night, also awful to be standing in front of the counter trying to get the rest of our food they forgot in the order originally and to not be acknowledged for at least 15 minutes. We had to actually say “Hey excuse me we are just here trying to get the rest of our food that was forgotten” to be talked to. Walked by multiple times, i understand you are short staffed but at least a hey I’ll be with you in a moment. Do yourself a favor, don’t come here
Atmosphere: 1
Food: 1
Service: 1
Jerry Carpenter
The food was definitely not ok... Went there for lunch and the food looked like it had been sitting forever and I got sick after. Never giving a KFC the benefit of the doubt again.
Atmosphere: 3
Food: 1
Service: 3
Dan Spoke
As most locations running short handed so timing was OK. Food was good.
Great place to eat, great service and all the people.
Atmosphere: 5
Food: 5
Service: 5
My daughter had some dental work done and wanted mashed potatoes. I was excited to oblige but when I walked into this KFC location 30 minutes after open, it was disgusting! Sticky, dirty spots on the floor, old soda stained counters and the tables were dirty and covered in crumbs. From what I could see at the front counter, the floor back in the kitchen was horribly dirty and used soda lids meant for the garbage can were sitting on TOP of the lid. There is no way this EMPTY restaurant got this bad in 30 minutes of being open especially by 11 am on a school day. The employee was kind and prompt with my order but the uncleanliness of the sitting area was so glaring, I was too afraid to give my kid the potatoes for fear of what the kitchen was like and worse…what was in my food ?Clearly this restaurant hadn’t been cleaned in a WHILE ?
Atmosphere: 1
Food: 4
Service: 4
Management yelling at crew just walking around barking orders. Being hostile towards his employees. Never want to come back the food was messed up but they fixed my order Elijah, Dillion, and joe were great. Each one made sure my order was fixed and apologized about the inconvenience. Thanks for making my visit a little more pleasant then what I walked.into. Shawn the manager was very rude yelling. I have all hostility on video. Wish my experience was difference.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Famous Bowl
Very disappointed in my order tonight. Waited 30 mins for an order that should of taken 10 mins max.. employees just standing around. Got my food and then was told they were out of mashed potatoes and gravy which as a former manager there I know that is unacceptable. Then got home, food was cold and dried out. Spent $30 for myself and family just to have to go home, heat it all up and then the tenders for the wraps are dried out like they were made hours ago and there was no mayo or pickles on the chicken Littles. Just Ridiculous, probably will drive to CR now Just to get kfc after tonight, just not acceptable at all!
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Chicken Sandwich, Cole Slaw
The person that was there first that we walked in was there for 15 minutes and it took 20 minutes to get are ordered and the other person that was there left after being that for 30 minutes more and after being there for 40 minutes we got are food and the other person that was there was there in the drive thru for 30 minutes and went in side.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fried Chicken, Mac and Cheese, Mashed Potatoes and Gravy
6 piece meal had to accept 2 mashed potatoes and gravy, but no biscuits in the meal. Was told there were no backed beans or macaroni salad only coleslaw. The order taker was very hard to understand and made several mistakes that we had to correct, then messed the order.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Fried Chicken
The absolute worst kfc in the area and I will not be returning to the Marion location.The employees need better training or entirely a fresh start of new employees. Customer service is most definitely lacking in this building and management isn’t any better. The worst experience I’ve encountered in many years at a fast food location.
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 of the 16 piece bucket meals with sides at 3:59 on Saturday afternoon. PU was set for 6:15 pm. Order went through, confirmation received and they changed my card for $111.26. We arrived at KFC at 6:15 to find a sign on the front door stating it was closed at 6pm due to lack of staff. There was someone inside who did come to the door and explained he had spoken to the district manager, who told him the online orders had been shut off, so they had not fulfilled order. There I am, a housefull of guests with no food! What upsets me most is that I had to provide my phone number when I ordered and no one had the courtesy to call and let me know that they would not be able to fulfill my order. Guess that app to order online is worthless, so beware!!!
I just want it couple pieces of fried chicken it wasn’t bad but also it wasn’t good. Service wasn’t in the mood to work.Atmosphere was off .
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: 8pc Meal
Love the food, hate the online ordering. Had to wait 45 minutes past my expected pick-up time before food was ready.
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
"PLEASE" Get the KFC Chicken back to The KFC TASTE!!! I AM SOOO SAD that the Chicken doesn't taste at all like KFC!!! IF YOU CHANGED RECIPE or Deep frying it wrong PLEASE RE-TRAIN How to make it correctly!! The chicken crust doesn't taste like KFC chicken at all !! Please FIX !!!!
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Fried Chicken, Mac and Cheese, Mashed Potatoes No Gravy, Cole Slaw, Famous Bowl
My biscuits were so hard we couldn't even eat them.
Atmosphere: 3
Food: 2
Service: 3
Absolutely awful to see 2 employees working by themselves on a busy Saturday night, also awful to be standing in front of the counter trying to get the rest of our food they forgot in the order originally and to not be acknowledged for at least 15 minutes. We had to actually say “Hey excuse me we are just here trying to get the rest of our food that was forgotten” to be talked to. Walked by multiple times, i understand you are short staffed but at least a hey I’ll be with you in a moment. Do yourself a favor, don’t come here
Atmosphere: 1
Food: 1
Service: 1
The food was definitely not ok... Went there for lunch and the food looked like it had been sitting forever and I got sick after. Never giving a KFC the benefit of the doubt again.
Atmosphere: 3
Food: 1
Service: 3
As most locations running short handed so timing was OK. Food was good.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fried Chicken