OK so I worked at Subway for almost 12 years and i still love eating there if that says anything but in the last year or so every time i go there its just a disappointment i dont know who owns it now but they really need to get it together because honestly i wont be eating there NO
Atmosphere: 1
Food: 1
Service: 1
Cody Schroeder
Bacon not done. They put tuna on my BLT. Then they didn’t even put tuna on the Tuna sandwich. When I called them they said that there is nothing that they can do. They need to fix my sandwiches.
User 123
I placed an order through their website and they messed everything up. When I called to try to get it fixed the lady that answered on 3/25/2024 around 7ish was very rude. She asked how it was her problem that she messed up our whole order in a very rude tone. If she doesn’t like her job then she should find a new one. I’m very upset about this whole ordeal and want a refund.
Atmosphere: 1
Food: 2
Service: 1
Rajaramesh Chandhrasekaran
I had my worst ever sub here at Marshalltown...Card payment is also down
Atmosphere: 3
Food: 1
Service: 1
Teri Ross Engle
It's a pretty standard Subway food chain . The best part of this particular Subway was the service. The 3 young men working the counter were gregarious, polite, and kind. I gave 5 stars because of
Atmosphere: 3
Food: 3
Service: 5
Greg Rothlisberger
Holy onions. Felt sorry for the workers. No ventilation for when they have to cut onions. Made eating there very painful. Caused the workers problems with being friendly. Heard a lot of irritated comments.
Atmosphere: 2
Food: 3
Service: 3
drew smithson
Ill first start by saying their customer service was absolutely terrible. They yelled at my wife because she wanted to add something to her sandwich, then refused to make another customer sandwich, because his tuna was hard as a rock, then threw a fit making my sandwich at check out. The manager is a real catch… The whole place is absolutely disgusting. The bathrooms look like they haven’t been cleaned in years. I feel real bad for the owners. I would not recommend this place. Go to jimmy John’s or any where else.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Van Der Beek
The women's bathroom was filthy, mold growing in the toilet bowl, more than would grow in a month. One employee touched food with gloves on that he had been touching cash with.
Atmosphere: 1
Food: 3
Service: 2
Isaac Hammond
I work here and I think I do a good job.
Atmosphere: 5
Food: 5
Service: 5
Helena Brandt “HelenaBrandtz13”
Lady was super rude about asking for different tomatoes and banana peppers place was clean they were trying to pack up to leave a whole hour and 10 minutes early!! What? Cmon guys found a hair in my food to....Kid-friendliness: They have kids meals
Order was made wrong, ice had mold in it, no greeting from employees, when I walked up to the counter everyone ran to the back of store. 3 workers there and no one acted like they wanted to help. Guy that gave us our food sneezed everywhere prior to hanging us our food without washing his hands. Will not be returning too many red
Atmosphere: 1
Food: 1
Service: 1
Jessica Wenman
I would leave less than none if I get it if I could the lady behind the counter was as rude as can be. There was one person in there ordering I was looking at something and she told me I needed to get back behind. The customer asked her if she had something give me a dirty look and told me no we don’t do that all I wanted was an egg white omelette thing other subways do have it, she rolled her eyes at me said no I said OK then I’m not gonna get anything. She slammed down the bread and said OK I will never go back. I just moved here. I have a subway card with over $500 on it I was going to use it. I go to Subway a lot , yeah I will find another subway. Even if I have to go to Ames, I will never go to that one and her attitude is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Charles hembree
Older Grey headed lady 11:30 Aug 28. Totally just not wanting to service the people. She would rather clean and say I'm about to go on vacation. We are on our lunch It's not that hard to make a sandwich. Or to be nice. Ordered online Pryor 15 min. Before. 30 minutes into my lunch still no
Atmosphere: 1
Food: 4
Service: 1
Rigoberto Salas
This place isn’t a handicap friendly place. Rude. Couldn’t assist a blind person. And got police called on. Discrimination at its best at this Subway.
Atmosphere: 1
Service: 1
Colleen Reyerson
Sandwiches are okay (though in my opinion not nearly as good as Firehouse Subs), sandwich makers are typically young people who seem less than enthused about being there.
OK so I worked at Subway for almost 12 years and i still love eating there if that says anything but in the last year or so every time i go there its just a disappointment i dont know who owns it now but they really need to get it together because honestly i wont be eating there NO
Atmosphere: 1
Food: 1
Service: 1
Bacon not done. They put tuna on my BLT. Then they didn’t even put tuna on the Tuna sandwich. When I called them they said that there is nothing that they can do. They need to fix my sandwiches.
I placed an order through their website and they messed everything up. When I called to try to get it fixed the lady that answered on 3/25/2024 around 7ish was very rude. She asked how it was her problem that she messed up our whole order in a very rude tone. If she doesn’t like her job then she should find a new one. I’m very upset about this whole ordeal and want a refund.
Atmosphere: 1
Food: 2
Service: 1
I had my worst ever sub here at Marshalltown...Card payment is also down
Atmosphere: 3
Food: 1
Service: 1
It's a pretty standard Subway food chain . The best part of this particular Subway was the service. The 3 young men working the counter were gregarious, polite, and kind. I gave 5 stars because of
Atmosphere: 3
Food: 3
Service: 5
Holy onions. Felt sorry for the workers. No ventilation for when they have to cut onions. Made eating there very painful. Caused the workers problems with being friendly. Heard a lot of irritated comments.
Atmosphere: 2
Food: 3
Service: 3
Ill first start by saying their customer service was absolutely terrible. They yelled at my wife because she wanted to add something to her sandwich, then refused to make another customer sandwich, because his tuna was hard as a rock, then threw a fit making my sandwich at check out. The manager is a real catch… The whole place is absolutely disgusting. The bathrooms look like they haven’t been cleaned in years. I feel real bad for the owners. I would not recommend this place. Go to jimmy John’s or any where else.
Atmosphere: 1
Food: 1
Service: 1
The women's bathroom was filthy, mold growing in the toilet bowl, more than would grow in a month. One employee touched food with gloves on that he had been touching cash with.
Atmosphere: 1
Food: 3
Service: 2
I work here and I think I do a good job.
Atmosphere: 5
Food: 5
Service: 5
Lady was super rude about asking for different tomatoes and banana peppers place was clean they were trying to pack up to leave a whole hour and 10 minutes early!! What? Cmon guys found a hair in my food to....Kid-friendliness: They have kids meals
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Cookies, Oven Roasted Chicken, Roast Beef
Restaurantji Recommends
Order was made wrong, ice had mold in it, no greeting from employees, when I walked up to the counter everyone ran to the back of store. 3 workers there and no one acted like they wanted to help. Guy that gave us our food sneezed everywhere prior to hanging us our food without washing his hands. Will not be returning too many red
Atmosphere: 1
Food: 1
Service: 1
I would leave less than none if I get it if I could the lady behind the counter was as rude as can be. There was one person in there ordering I was looking at something and she told me I needed to get back behind. The customer asked her if she had something give me a dirty look and told me no we don’t do that all I wanted was an egg white omelette thing other subways do have it, she rolled her eyes at me said no I said OK then I’m not gonna get anything. She slammed down the bread and said OK I will never go back. I just moved here. I have a subway card with over $500 on it I was going to use it. I go to Subway a lot , yeah I will find another subway. Even if I have to go to Ames, I will never go to that one and her attitude is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Older Grey headed lady 11:30 Aug 28. Totally just not wanting to service the people. She would rather clean and say I'm about to go on vacation. We are on our lunch It's not that hard to make a sandwich. Or to be nice. Ordered online Pryor 15 min. Before. 30 minutes into my lunch still no
Atmosphere: 1
Food: 4
Service: 1
This place isn’t a handicap friendly place. Rude. Couldn’t assist a blind person. And got police called on. Discrimination at its best at this Subway.
Atmosphere: 1
Service: 1
Sandwiches are okay (though in my opinion not nearly as good as Firehouse Subs), sandwich makers are typically young people who seem less than enthused about being there.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Subway Club, Roast Beef