Dropped in for quick twist cone. Fast and good. Did not go inside.
Paula Hanson
Staff in drive thru was great.... blizzards... Best we have ever
Atmosphere: 5
Food: 5
Service: 5
Jeff Omans
Staff was friendly and facilities were clean. $7 value meal was a good value. Ice cream ? was awesome as always.
Atmosphere: 4
Food: 4
Service: 5
Ashley Voyek
my husband ordered a 6 peice chicken basket and only got a 4 then i got the royal reeses fluffernutter which is supposed to be filled with marshmallow in the middle which it wasn't. very disappointed that we paid extra for stuff only to not get what we paid
Atmosphere: 1
Food: 1
Service: 1
Jennifer K. McIntyre
Better quality hamburgers would be tastier. The pre-formed patty wasn't appetizing. The fries were normal.Staff was very considerate and attentive.
Atmosphere: 5
Food: 2
Service: 5
Dana Kay
We go here all the time, sometimes 2 times a week. We have had some issues in the past with our orders, but the newer staff are wonderful.
Atmosphere: 5
Food: 5
Service: 5
Mike Stevens
Put trash in with my
Atmosphere: 1
Food: 1
Service: 1
Jason Rewerts
Stopped by for a quick lunch and the food and service was good ??
Atmosphere: 5
Food: 4
Service: 3
Michele Waymack
It was good food and
Atmosphere: 5
Food: 5
Service: 5
Caden S.
Guy working up front was super rude. Terrible service threw receipt off to the side instead of handing it to me. No words said and was talking crap under his breath the whole time.
Food was good and came out pretty quick.Just a thought - make sure employees are communicating with customers. Even if you can't take an order immediately, make sure you say "One moment please" or "I'll be right with you."When we pulled up to order at the drive thru it was absolute silence for a couple minutes. We didn't know if maybe the speaker wasn't working, because usually, an employee will greet you upon arrival and say "One moment please" if they cannot help immediately. That's normal customer service that i have experiencedat every drive thru. However, that didn't happen, and because it was so quiet, we were confused and said "Hello?" since, like I said, no employee communicated with us since we arrived. When we got to the window, the woman was very passive aggressive about it. I understand being understaffed and busy, but saying "hello?" wasn't out of anger or irritation, and wasn't said in such a way either.
Atmosphere: 3
Food: 5
Service: 2
Heather Ott
Terrible they don’t acknowledge their customers. Had a gal and her daughter in front of me in line the lady looked at them and walked away. Didn’t even say hey I be right with you or anything. Now I’m still standing in lin and it’s been well over 10 minutes and gal in front of me or I have even been waited on. Terrible customer service excellent food though. These ladies are little older nothing wrong with it but they work very slow and their voice tone is rude
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Blizzard Ice Cream Cake
Corey Jacobson
Great ice cream! We had a blast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard Ice Cream Cake
Linda Wharton
I've got two brags about my stop for lunch about 2 PM on 6/26/23, plus the food was good, too! When I walked in, the woman at the register was helping someone on the phone order an ice cream cake. She very patiently took the order and also patiently dealt with getting the payment info over the phone, which the person was having difficulty with. It took a while but I appreciated the fact that she was being so kind to the person on the other end of the phone. It's not always possible for everyone to get there to place an order. She then took my order and I got my food shortly. While I ate, an older couple came in who reminded me of my parents. They loved to stop for ice cream! At this point, a different woman was tending the register. The man asked what items had peanuts. She told him and asked about the inquiry. He said his wife couldn't have them. She asked if she was allergic or had another problem. He explained that his wife has trouble swallowing. There was a particular Blizzard she thought looked good but it had some larger pieces in it. The worker explained how she could make a couple changes in the ingredients used to make sure there wouldn't be any bigger pieces in it but still give his wife the flavor sensation she wanted. I was very touched by the kindness she showed this couple. The smile on the gentleman's face when they got their Blizzards was great! I have found the staff and service at the Mason City location to be very good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tender Basket
stubby lee
Not busy. Typical DQ. No tea but not a deal killer.
Dropped in for quick twist cone. Fast and good. Did not go inside.
Staff in drive thru was great.... blizzards... Best we have ever
Atmosphere: 5
Food: 5
Service: 5
Staff was friendly and facilities were clean. $7 value meal was a good value. Ice cream ? was awesome as always.
Atmosphere: 4
Food: 4
Service: 5
my husband ordered a 6 peice chicken basket and only got a 4 then i got the royal reeses fluffernutter which is supposed to be filled with marshmallow in the middle which it wasn't. very disappointed that we paid extra for stuff only to not get what we paid
Atmosphere: 1
Food: 1
Service: 1
Better quality hamburgers would be tastier. The pre-formed patty wasn't appetizing. The fries were normal.Staff was very considerate and attentive.
Atmosphere: 5
Food: 2
Service: 5
We go here all the time, sometimes 2 times a week. We have had some issues in the past with our orders, but the newer staff are wonderful.
Atmosphere: 5
Food: 5
Service: 5
Put trash in with my
Atmosphere: 1
Food: 1
Service: 1
Stopped by for a quick lunch and the food and service was good ??
Atmosphere: 5
Food: 4
Service: 3
It was good food and
Atmosphere: 5
Food: 5
Service: 5
Guy working up front was super rude. Terrible service threw receipt off to the side instead of handing it to me. No words said and was talking crap under his breath the whole time.
Restaurantji Recommends
Food was good and came out pretty quick.Just a thought - make sure employees are communicating with customers. Even if you can't take an order immediately, make sure you say "One moment please" or "I'll be right with you."When we pulled up to order at the drive thru it was absolute silence for a couple minutes. We didn't know if maybe the speaker wasn't working, because usually, an employee will greet you upon arrival and say "One moment please" if they cannot help immediately. That's normal customer service that i have experiencedat every drive thru. However, that didn't happen, and because it was so quiet, we were confused and said "Hello?" since, like I said, no employee communicated with us since we arrived. When we got to the window, the woman was very passive aggressive about it. I understand being understaffed and busy, but saying "hello?" wasn't out of anger or irritation, and wasn't said in such a way either.
Atmosphere: 3
Food: 5
Service: 2
Terrible they don’t acknowledge their customers. Had a gal and her daughter in front of me in line the lady looked at them and walked away. Didn’t even say hey I be right with you or anything. Now I’m still standing in lin and it’s been well over 10 minutes and gal in front of me or I have even been waited on. Terrible customer service excellent food though. These ladies are little older nothing wrong with it but they work very slow and their voice tone is rude
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Blizzard Ice Cream Cake
Great ice cream! We had a blast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard Ice Cream Cake
I've got two brags about my stop for lunch about 2 PM on 6/26/23, plus the food was good, too! When I walked in, the woman at the register was helping someone on the phone order an ice cream cake. She very patiently took the order and also patiently dealt with getting the payment info over the phone, which the person was having difficulty with. It took a while but I appreciated the fact that she was being so kind to the person on the other end of the phone. It's not always possible for everyone to get there to place an order. She then took my order and I got my food shortly. While I ate, an older couple came in who reminded me of my parents. They loved to stop for ice cream! At this point, a different woman was tending the register. The man asked what items had peanuts. She told him and asked about the inquiry. He said his wife couldn't have them. She asked if she was allergic or had another problem. He explained that his wife has trouble swallowing. There was a particular Blizzard she thought looked good but it had some larger pieces in it. The worker explained how she could make a couple changes in the ingredients used to make sure there wouldn't be any bigger pieces in it but still give his wife the flavor sensation she wanted. I was very touched by the kindness she showed this couple. The smile on the gentleman's face when they got their Blizzards was great! I have found the staff and service at the Mason City location to be very good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tender Basket
Not busy. Typical DQ. No tea but not a deal killer.
Atmosphere: 4
Food: 4
Service: 4