Went to have a late lunch got there and was ask if we wanted to sit at the bar and we said no then ask about a table that was small and we said we preferred a booth.watress said she would clear a booth waited a while and she can back and said it would be awhile ,lots of empty booth we ask if we could just sit down and was told no. I won't go back
Service: 1
Gavin Smith
Amazing food and great service
Atmosphere: 5
Food: 5
Service: 5
Becky Watters
Great lunch stop on a Saturday afternoon!! Chelsie was amazing and super friendly ?
Atmosphere: 5
Food: 5
Service: 5
Patricia Tonsi
Edited to add that the GM reached out, apologized for our experience and will be making changes based upon feedback.We stopped at the Ottumwa Iowa Applebees just before 6:20ish on March 28th. We were seated at a booth in the bar area. Our waitress took our order after a few minutes and brought us coffee. She evidently was also the bartender because she was behind the bar fixing drinks and not really tending tables. We waited about 30 minutes before we finally flagged down a totally different waitress to get more coffee. She brought us new coffees but no cream and disappeared before we could ask for any. Quite a few other patrons came in after us and were seated. They ALL got their food and we still had nothing. My husband finally got his salad after 45 minutes. After an hour we had had it. I spoke with the manager and told him we were leaving and I wanted the bill for the coffees and salad. At this time our meals suddenly appeared. Too little too late, we are leaving. The bill took several more minutes and quite frankly should have been waived entirely. The bill said comped on our entrees; how do you comp something you never got?!? We paid for the coffees and left having wasted well over an hour and without dinner. We have never had an experience like this with Applebees and I am still quite upset about it. I wish we had looked up their reviews before wasting our time.
What a disappointment. This location is suffering from being unwilling to pay competitive wages to appropriately staff waiters and kitchen crew. Details are as follows:1. We began by waiting 15 minutes for a table while half the restaurant was empty tables during dinner rush hour. I should've taken the clue and left at that point.2. We had our orders taken shortly after being seated, which was the high point of the experience. After that, it took 20 minutes for a single mozzarella sticks appetizer to arrive. It took another 40 minutes for any of the entrées to arrive at the table.3. Of the 4 entrées ordered, only 3 of them were prepared, and one arrived COLD on the plate. I couldn't say if the kitchen missed the 4th order or if the waitress didn't get it entered. Either way, my order failed to arrive.4. While we were waiting, there was abundant time to observe. Three of four adjacent tables had their food delivered incorrectly multiple times. The hostess was also bussing tables, taking drink orders, and expediting. Our actual waitress was handling many tables and didn't ever check back in with us during the wait as she was going back to the kitchen with such frequency to try and correct things.5. After everyone else had finished eating, I still had not received my food. Eventually, I requested it simply be put in a to-go box when it was prepared.6. There was no goodwill gesture, no manager visit, and a single apology from a waitress who was obviously miserable in the circumstances of the evening.7. I got my bill, paid, and it was then I received my food.The franchise owner of this location should be embarrassed on a personal level. This is not an issue of individual staff problems, but the entire restaurant being positioned to provide a disappointing experience to customers. If you can't find employees in either quantity or experience sufficient to run your location, then either pay a wage to attract those employees or find someone else to run things.This is not the first time I've had this experience at this location. I hadn't eaten here in over a year for this reason and don't see myself ever coming back.
Atmosphere: 1
Food: 1
Service: 1
Rodney
Food wasn't to bad but a 16 dollar meal didn't even fill me up had to go to sonic afterwards and get s cheeseburger. Ran out of sweet tea then when they brought me a glass nasty couldn't stand to drink it. Went back again a year later everything started well then no refills and I drink a lot when drinks are almost 3 bucks you should get all the tea you want maybe next time just do water so I don’t have to worry about it we’ll we went back again and waited for someone to come to our table for five minutes ordered waited for 25 minutes never received appetizer or anything wasn’t busy at all and a table across from us got their food and came in way later we walked and and will never eat at this one again what a joke
Atmosphere: 1
Food: 1
Service: 1
brenda bainbridge
Worst ever garlic mashed ice cold didn't bother eating. Paid for appetizers and left
Atmosphere: 1
Food: 1
Service: 1
Rhonda Vaughn
I had the quesadilla burger it was good, French fries were cold.
Atmosphere: 4
Food: 4
Service: 3
Tammy Anderson
Ordered curbside and got two orders of Waton Tacos got all the way home no coleslaw. I called and their response was oh we are out of coleslaw. Why even serve it then?? Our food was cold, had to warm up before we could eat it.
Not a good experience! Got the 2 for $25 dollar skillet meal and not only did it take 50 minutes to an hour to arrive but one of the dishes came cold and the steak was tough, 50% fat, but also was cooked wrong! The mashed potatoes were cold as well. We had to ask for our appetizer to come and drink refills took forever to come. The food they messed up was replaced but they had to be reminded to bring the replacement food. Restaurant was freezing cold as well as the bathroom floor being sticky. The only good part of the experience was the waitress being understanding and kind.
Atmosphere: 2
Food: 2
Service: 2
Alan Strasser
I'm sure that they didn't have enough help. But they did a great job of making sure that everyone was taken care of. Food was excellent and personal was great.
Food was cold, the hostess could find anyone to wait on us because they were too busy talking to other customers. Food took over an hour to be served, when it finally showed up was so cold half of it was sent back. They also had to be reminded about our drinks that we didn't receive.
Atmosphere: 3
Food: 1
Service: 2
Robert Evans
The food was very greasy. The service was terrible and took along time to get food . Bathroom was one of the worst places I have ever seen.
Went to have a late lunch got there and was ask if we wanted to sit at the bar and we said no then ask about a table that was small and we said we preferred a booth.watress said she would clear a booth waited a while and she can back and said it would be awhile ,lots of empty booth we ask if we could just sit down and was told no. I won't go back
Service: 1
Amazing food and great service
Atmosphere: 5
Food: 5
Service: 5
Great lunch stop on a Saturday afternoon!! Chelsie was amazing and super friendly ?
Atmosphere: 5
Food: 5
Service: 5
Edited to add that the GM reached out, apologized for our experience and will be making changes based upon feedback.We stopped at the Ottumwa Iowa Applebees just before 6:20ish on March 28th. We were seated at a booth in the bar area. Our waitress took our order after a few minutes and brought us coffee. She evidently was also the bartender because she was behind the bar fixing drinks and not really tending tables. We waited about 30 minutes before we finally flagged down a totally different waitress to get more coffee. She brought us new coffees but no cream and disappeared before we could ask for any. Quite a few other patrons came in after us and were seated. They ALL got their food and we still had nothing. My husband finally got his salad after 45 minutes. After an hour we had had it. I spoke with the manager and told him we were leaving and I wanted the bill for the coffees and salad. At this time our meals suddenly appeared. Too little too late, we are leaving. The bill took several more minutes and quite frankly should have been waived entirely. The bill said comped on our entrees; how do you comp something you never got?!? We paid for the coffees and left having wasted well over an hour and without dinner. We have never had an experience like this with Applebees and I am still quite upset about it. I wish we had looked up their reviews before wasting our time.
Atmosphere: 2
Service: 1
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Meltdown, Artichoke Dip, Wings, White Queso Dip & Chips
What a disappointment. This location is suffering from being unwilling to pay competitive wages to appropriately staff waiters and kitchen crew. Details are as follows:1. We began by waiting 15 minutes for a table while half the restaurant was empty tables during dinner rush hour. I should've taken the clue and left at that point.2. We had our orders taken shortly after being seated, which was the high point of the experience. After that, it took 20 minutes for a single mozzarella sticks appetizer to arrive. It took another 40 minutes for any of the entrées to arrive at the table.3. Of the 4 entrées ordered, only 3 of them were prepared, and one arrived COLD on the plate. I couldn't say if the kitchen missed the 4th order or if the waitress didn't get it entered. Either way, my order failed to arrive.4. While we were waiting, there was abundant time to observe. Three of four adjacent tables had their food delivered incorrectly multiple times. The hostess was also bussing tables, taking drink orders, and expediting. Our actual waitress was handling many tables and didn't ever check back in with us during the wait as she was going back to the kitchen with such frequency to try and correct things.5. After everyone else had finished eating, I still had not received my food. Eventually, I requested it simply be put in a to-go box when it was prepared.6. There was no goodwill gesture, no manager visit, and a single apology from a waitress who was obviously miserable in the circumstances of the evening.7. I got my bill, paid, and it was then I received my food.The franchise owner of this location should be embarrassed on a personal level. This is not an issue of individual staff problems, but the entire restaurant being positioned to provide a disappointing experience to customers. If you can't find employees in either quantity or experience sufficient to run your location, then either pay a wage to attract those employees or find someone else to run things.This is not the first time I've had this experience at this location. I hadn't eaten here in over a year for this reason and don't see myself ever coming back.
Atmosphere: 1
Food: 1
Service: 1
Food wasn't to bad but a 16 dollar meal didn't even fill me up had to go to sonic afterwards and get s cheeseburger. Ran out of sweet tea then when they brought me a glass nasty couldn't stand to drink it. Went back again a year later everything started well then no refills and I drink a lot when drinks are almost 3 bucks you should get all the tea you want maybe next time just do water so I don’t have to worry about it we’ll we went back again and waited for someone to come to our table for five minutes ordered waited for 25 minutes never received appetizer or anything wasn’t busy at all and a table across from us got their food and came in way later we walked and and will never eat at this one again what a joke
Atmosphere: 1
Food: 1
Service: 1
Worst ever garlic mashed ice cold didn't bother eating. Paid for appetizers and left
Atmosphere: 1
Food: 1
Service: 1
I had the quesadilla burger it was good, French fries were cold.
Atmosphere: 4
Food: 4
Service: 3
Ordered curbside and got two orders of Waton Tacos got all the way home no coleslaw. I called and their response was oh we are out of coleslaw. Why even serve it then?? Our food was cold, had to warm up before we could eat it.
Restaurantji Recommends
Not a good experience! Got the 2 for $25 dollar skillet meal and not only did it take 50 minutes to an hour to arrive but one of the dishes came cold and the steak was tough, 50% fat, but also was cooked wrong! The mashed potatoes were cold as well. We had to ask for our appetizer to come and drink refills took forever to come. The food they messed up was replaced but they had to be reminded to bring the replacement food. Restaurant was freezing cold as well as the bathroom floor being sticky. The only good part of the experience was the waitress being understanding and kind.
Atmosphere: 2
Food: 2
Service: 2
I'm sure that they didn't have enough help. But they did a great job of making sure that everyone was taken care of. Food was excellent and personal was great.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Artichoke Dip, Boneless Wings, White Queso Dip & Chips, Mozzarella Sticks
Food was cold, the hostess could find anyone to wait on us because they were too busy talking to other customers. Food took over an hour to be served, when it finally showed up was so cold half of it was sent back. They also had to be reminded about our drinks that we didn't receive.
Atmosphere: 3
Food: 1
Service: 2
The food was very greasy. The service was terrible and took along time to get food . Bathroom was one of the worst places I have ever seen.
Atmosphere: 1
Food: 2
Service: 1
Long wait for food! Service was not very good!
Atmosphere: 1
Food: 2
Service: 1