Employees were less than friendly. The lettuce looked like it had been sitting there for days. I was expecting a little more from polk city but ended up pretty
Atmosphere: 1
Food: 1
Service: 1
isuflip21
Placed order through the app. It was my fault for not checking the bag before I left, but I put too much trust in them getting the order right. Sandwich was supposed to be footlong but they made a 6”. After engaging in conversation with a representative of that store, they have not replied to my last 2 emails to make right what they are due to. That and the bread was not fresh. Order was placed at 5:30pm.
Atmosphere: 2
Food: 2
Service: 1
Scott Canfield
We went to the Polk City Iowa location. The bread was crusted and dry as if it had been made several days beforehand. Service was poor atmosphere was typical subway.
Atmosphere: 2
Food: 1
Service: 2
Cael Cotter
This subway is great and never had a problem. The staff is always super freindly, and the food is always fresh sometimes its a little dirty but not to the extreme.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Steak
Hannah Richardson
We placed an order over the phone at 3 minutes away, it was close to closing, which I understand is frustrating. The server over the phone initially refused our order, until she realized we were close, she yelled at my friend multiple times who was trying to order a specific cheese that they didn’t have, as if we had the menu memorized, and she kept telling us that the doors would be locked when we got there even though we would be there before close. I have worked in fast food, I understand the frustration with last minute orders, but it’s 7pm. We are not holding them out until 11:30 on a school night like I used to have to deal with, and the sandwiches take just a few minutes to make and she could have them done before close. We have sick people at home, this is the only quick restaurant in town, we needed food, and her behavior was absolutely inappropriate. Horrid service, the most rudely I’ve ever been treated.
Atmosphere: 1
Food: 3
Service: 1
Mark Chamberlain
How do you let somebody order a BLT Wrap, heat up the bacon, get the wrap out and start to make it. Then knowingly tell the person that you don't have tomatoes. That is literally in the name.
Lindsey Robinson
I worked there. Manager was amazing, other then she had her sister and husband get away with to much. Shouldn't have family under you.
Tim Bartleman
I am not a big Subway fan but my son likes Subway so stopped by Subway in Polk City. It was 6 pm on Saturday night. The “Open” sign was on, all the lights were on and there was a delivery truck unloading at the store and a there was a woman inside that appeared to be making a sandwich. in addition to the “Open Drive Thru” light being on, there was a handwritten sign that said “Drive thru Only! Closed until Truck is gone”. I read that to mean that we needed to go through drive-thru so I went to the drive thru. The person working in the store got in the intercom and said “the store was closed”. I said she should change her sign because the sign said it was open. She response was rude and condescending. I have never had a bad experience until this one. She shouldn’t be allowed to talk to customers if she thinks that kind of response is ok. I was surprised at the response but my kids said that the store had a negative reputation so they weren’t surprised at all. Either way, not a good experience. The fact that this is how it should go down for a restaurant at exactly 6pm on a Saturday night seems crazy. Why was this woman by herself at 6pm on Saturday? That might explain why she was so rude. It may very well been have been because ofthe position she was put in.
Chad Dittmer
We got for them to have no one at the counter with the door locked and when we went to the drive though they waited tell we were almost done with are order and said we are closedParking: The parking lot is covered with ice
Kris mcfall
It's subway what did you expect. Your paying 10-12$ for a sandwich. Casey's has good subs too and it's a lot cheaper. The selections at Casey's are kinda slim in the sandwich department but it's a low priced eating out option. Best bet watch for deals.
Over $13 for a Philly steak sandwich that's pretty bad the sandwich is mediocre...
Luke Miller
Glad they moved locations, and the sandwiches do not fall apart anymore. I have had some concerns about the sanitary condition of this place, looks like they never got a hold of that.
Audrey Grimm
Service was quick and the food was fresh. The employees were eager to wait on you and pleasant.
Luke
Glad they moved locations, and the sandwiches do not fall apart anymore. I have had some concerns about the sanitary condition of this place, looks like they never got a hold of that.Features: There were none
Employees were less than friendly. The lettuce looked like it had been sitting there for days. I was expecting a little more from polk city but ended up pretty
Atmosphere: 1
Food: 1
Service: 1
Placed order through the app. It was my fault for not checking the bag before I left, but I put too much trust in them getting the order right. Sandwich was supposed to be footlong but they made a 6”. After engaging in conversation with a representative of that store, they have not replied to my last 2 emails to make right what they are due to. That and the bread was not fresh. Order was placed at 5:30pm.
Atmosphere: 2
Food: 2
Service: 1
We went to the Polk City Iowa location. The bread was crusted and dry as if it had been made several days beforehand. Service was poor atmosphere was typical subway.
Atmosphere: 2
Food: 1
Service: 2
This subway is great and never had a problem. The staff is always super freindly, and the food is always fresh sometimes its a little dirty but not to the extreme.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Steak
We placed an order over the phone at 3 minutes away, it was close to closing, which I understand is frustrating. The server over the phone initially refused our order, until she realized we were close, she yelled at my friend multiple times who was trying to order a specific cheese that they didn’t have, as if we had the menu memorized, and she kept telling us that the doors would be locked when we got there even though we would be there before close. I have worked in fast food, I understand the frustration with last minute orders, but it’s 7pm. We are not holding them out until 11:30 on a school night like I used to have to deal with, and the sandwiches take just a few minutes to make and she could have them done before close. We have sick people at home, this is the only quick restaurant in town, we needed food, and her behavior was absolutely inappropriate. Horrid service, the most rudely I’ve ever been treated.
Atmosphere: 1
Food: 3
Service: 1
How do you let somebody order a BLT Wrap, heat up the bacon, get the wrap out and start to make it. Then knowingly tell the person that you don't have tomatoes. That is literally in the name.
I worked there. Manager was amazing, other then she had her sister and husband get away with to much. Shouldn't have family under you.
I am not a big Subway fan but my son likes Subway so stopped by Subway in Polk City. It was 6 pm on Saturday night. The “Open” sign was on, all the lights were on and there was a delivery truck unloading at the store and a there was a woman inside that appeared to be making a sandwich. in addition to the “Open Drive Thru” light being on, there was a handwritten sign that said “Drive thru Only! Closed until Truck is gone”. I read that to mean that we needed to go through drive-thru so I went to the drive thru. The person working in the store got in the intercom and said “the store was closed”. I said she should change her sign because the sign said it was open. She response was rude and condescending. I have never had a bad experience until this one. She shouldn’t be allowed to talk to customers if she thinks that kind of response is ok. I was surprised at the response but my kids said that the store had a negative reputation so they weren’t surprised at all. Either way, not a good experience. The fact that this is how it should go down for a restaurant at exactly 6pm on a Saturday night seems crazy. Why was this woman by herself at 6pm on Saturday? That might explain why she was so rude. It may very well been have been because ofthe position she was put in.
We got for them to have no one at the counter with the door locked and when we went to the drive though they waited tell we were almost done with are order and said we are closedParking: The parking lot is covered with ice
It's subway what did you expect. Your paying 10-12$ for a sandwich. Casey's has good subs too and it's a lot cheaper. The selections at Casey's are kinda slim in the sandwich department but it's a low priced eating out option. Best bet watch for deals.
Restaurantji Recommends
I didn't get the chip I paid for
Over $13 for a Philly steak sandwich that's pretty bad the sandwich is mediocre...
Glad they moved locations, and the sandwiches do not fall apart anymore. I have had some concerns about the sanitary condition of this place, looks like they never got a hold of that.
Service was quick and the food was fresh. The employees were eager to wait on you and pleasant.
Glad they moved locations, and the sandwiches do not fall apart anymore. I have had some concerns about the sanitary condition of this place, looks like they never got a hold of that.Features: There were none