We arrived at your store from Cape Cod, Massachusetts. We were overwhelmed by the size of your store. We needed to pick up five items for an appetizer we were planning to make for a family reunion in Marcus,IA. A young women asked if she could help us. We are two 80 year olds who must have looked bewildered. She wrote down the five items we needed and escorted us quickly throughout the store while we put the items in the cart Amazing. This would never happen in the Northeast.... ever. What a wonderful employee who went out of her way to help us. She knew where everything was in the store. She deserves a raise. Thank you Whitney.
Rebecca S.
Worst Chinese food ever!! I got the Orange Chicken and Beef Broccoli along with fried rice and egg rolls. I believe it was day old too!! Nasty tasting and threw it out!! What a waste of $23!!!
Beth Petersen Wieseler
ordered a corsage and boutonniere for my son's prom. I had shown the gal a picture of what I wanted, white flowers with navy blue and silver accents. I actually told the girl ordering to use as dark of a blue as possible. Go pick up the flowers today and 1) the boutonniere wasn't even done yet, only the corsage. 2) the accent color was turquoise, not navy blue, couldn't tell with the lighting in the store, noticed it when I already got home, 3) three teenie white flowers for the corsage for over $30???? never again.
Candace L.
Came in tonight with my daughter and her children shopping and had some issues with the staff one being a manager girl name Yadira. It first started with another employee working when my light had came on and said I needed manager approval for Hy-Vee water-at self check out. I stood there waiting then she finally came my direction, but then she stopped at the checkout in front of me looked at it and walked away. At this point I was calling out excuse me hello Miss can you help and had to walk towards her trying to get her attention by calling her to come back. She came over apologizing and put in her code and left. I then started the payment process and after I scanned my card it said waiting for the cashier. I had stood there for a few minutes waiting and then waited a few more as all the employees were huddled up talking amongst themselves. That's when I started to approach them saying excuse me can I get some help over here? The girl that came towards me stated to me harshly that I could've asked the other girl for help who was just over there and she swayed her arm towards the other girl that had helped with the water. I responded to her that I was just trying to get anybody to come over again to assist with their self check out machines. At that point she stopped me rudely telling me to back up back up back up and push a button just push a button rolling her eyes at me as I was actually walking backwards towards the checkout I was just at. Her tone was in a very rude and aggressive manner and I'm sure my mouth was wide open with my jaw dropped due to the disrespect that I was receiving from this person. This is when my daughter had asked for the manager. Yadira stated she was the manager. Yadira was already back by the customer service area at this time. The HyVee security guard stood there in front of the Starbucks area and the only thing that he had stated was He was not sure what's even going on here. I explain to him that apparently I should be shopping at other grocery stores. Where the staff has a little bit more common sense, manners and courtesy for their customers . Now other little comments were being said by staff as we were getting our groceries in the cart to leave. Yadira parents should be so ashamed of how their daughter represented herself as well as HyVee for having such a inexperienced employee working with the customers and being a manager on top of it. This nasty person is who you are to go to if you need assistance. I'm sorry but I rather have my family shop elsewhere if this is how we are treated.
Kim Bracht Daugherty
Self checkout is terrible no one at regular checkout. Self doesn’t take coupons error came up and I feel that I do not work for you. Where is your customer service? I know that there was at least 3 other people complaining. Next time you don’t have people checking out I will leave my cart and walk out?
Charity Miller
your checker viola brown is quite unfriendly and rude. i sure hope she gets that break she is so worried about. awful and pretty unacceptable.
Heather Nolan
Bought donuts. They were raw inside. Very not cool, dudes.
We arrived at your store from Cape Cod, Massachusetts. We were overwhelmed by the size of your store. We needed to pick up five items for an appetizer we were planning to make for a family reunion in Marcus,IA. A young women asked if she could help us. We are two 80 year olds who must have looked bewildered. She wrote down the five items we needed and escorted us quickly throughout the store while we put the items in the cart Amazing. This would never happen in the Northeast.... ever. What a wonderful employee who went out of her way to help us. She knew where everything was in the store. She deserves a raise. Thank you Whitney.
Worst Chinese food ever!! I got the Orange Chicken and Beef Broccoli along with fried rice and egg rolls. I believe it was day old too!! Nasty tasting and threw it out!! What a waste of $23!!!
ordered a corsage and boutonniere for my son's prom. I had shown the gal a picture of what I wanted, white flowers with navy blue and silver accents. I actually told the girl ordering to use as dark of a blue as possible. Go pick up the flowers today and 1) the boutonniere wasn't even done yet, only the corsage. 2) the accent color was turquoise, not navy blue, couldn't tell with the lighting in the store, noticed it when I already got home, 3) three teenie white flowers for the corsage for over $30???? never again.
Came in tonight with my daughter and her children shopping and had some issues with the staff one being a manager girl name Yadira. It first started with another employee working when my light had came on and said I needed manager approval for Hy-Vee water-at self check out. I stood there waiting then she finally came my direction, but then she stopped at the checkout in front of me looked at it and walked away. At this point I was calling out excuse me hello Miss can you help and had to walk towards her trying to get her attention by calling her to come back. She came over apologizing and put in her code and left. I then started the payment process and after I scanned my card it said waiting for the cashier. I had stood there for a few minutes waiting and then waited a few more as all the employees were huddled up talking amongst themselves. That's when I started to approach them saying excuse me can I get some help over here? The girl that came towards me stated to me harshly that I could've asked the other girl for help who was just over there and she swayed her arm towards the other girl that had helped with the water. I responded to her that I was just trying to get anybody to come over again to assist with their self check out machines. At that point she stopped me rudely telling me to back up back up back up and push a button just push a button rolling her eyes at me as I was actually walking backwards towards the checkout I was just at. Her tone was in a very rude and aggressive manner and I'm sure my mouth was wide open with my jaw dropped due to the disrespect that I was receiving from this person. This is when my daughter had asked for the manager. Yadira stated she was the manager. Yadira was already back by the customer service area at this time. The HyVee security guard stood there in front of the Starbucks area and the only thing that he had stated was He was not sure what's even going on here. I explain to him that apparently I should be shopping at other grocery stores. Where the staff has a little bit more common sense, manners and courtesy for their customers . Now other little comments were being said by staff as we were getting our groceries in the cart to leave. Yadira parents should be so ashamed of how their daughter represented herself as well as HyVee for having such a inexperienced employee working with the customers and being a manager on top of it. This nasty person is who you are to go to if you need assistance. I'm sorry but I rather have my family shop elsewhere if this is how we are treated.
Self checkout is terrible no one at regular checkout. Self doesn’t take coupons error came up and I feel that I do not work for you. Where is your customer service? I know that there was at least 3 other people complaining. Next time you don’t have people checking out I will leave my cart and walk out?
your checker viola brown is quite unfriendly and rude. i sure hope she gets that break she is so worried about. awful and pretty unacceptable.
Bought donuts. They were raw inside. Very not cool, dudes.
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