Charleys Cheesesteaks

101 Jordan Creek Pkwy Suite 12512, West Des Moines
(833) 230-2930

Recent Reviews

Jon81 Wayne

It's so nice to receive food quickly and have it be piping hot! The employees were attentive and you could tell that they wanted to earn your business.

Atmosphere: 4

Food: 5

Service: 5

Don S

Refuses to provide tap water. Will only sell bottled water even when order 4 sandwiches.

David Williams

Ordered a chipotle chicken cheesesteak through grub hub. It arrived with no chipotle and very little cheese, basically a chicken club. Very bland and dry.

TG

The manager tells the employees to say that the water button on the soda fountain does not work. The only water option is to purchase a bottled water with your meal.

Eve Conejo

Drove 40 minutes because the website says they close at 7. Regardless, we showed up before 6 and they didn’t serve us because they were closing. Definitely understand not serving because you’re closed but before closing time? Fix the online closing time too.

Desmund Lillibridge

Ordered the new kentucky bourbon cheese steak! Excellent sandwich. Fast service!

Atmosphere: 5

Food: 5

Service: 5

Jedem burek Jr

Elisa, the lady at the cash register is deaf and can not hear a thing. This is the second time I have ordered at her register and she always messes up my order. This time they completely deleted my order from the screen, and made me wait 20 minutes for something that could have taken 5. The line cooks do not hear as well you have to yell at them for them to hear you. This is not good customer service

Cooper Marks

The people here just mess up your order and they don’t even take the time to listen. I had to repeat my order 5 times and the lady named Elisa still didn’t get my order correct. When I got down to the pickup they deleted the order off the screen and I waited 20 minutes for my food. The line cook looked high and I didn’t trust him with making the food

Squish E

I would have expected better food even if it was from McDonald's. Claims to be the best cheesesteak in the world, and legitimately tastes like they bought Great Value frozen Philly, boiled it, and then slapped toppings and cheese on it. Didn't even leave it on the grill long enough to soften the peppers/onions, let alone sautee them. I would have been much less disappointed if they didn't claim to be the world's best.

Atmosphere: 2

Food: 1

Service: 3

Nav S.

Wanted to try this place while in the mall. I got the buffalo chicken cheesesteak and it did not disappoint. They only have two options either regular or large, it does advertise small but that wasn't an option for some reason. Regular sandwich with fries and a drink land you around 15 dollars including tax.

Dylan Smith

Made my order right in front of me, put Swiss on it when I ordered without it, told me it was cheddar and not Swiss.

Charlie Jevne

Let me just say that this place has the BEST Chicken California you will ever taste! Itis an amazing place and the chefs usually do tricks for you!!!????

Mena Sewiha

I went there with my family to get our dinner. I noticed that stuff over there were changed but i did not care. So. I order our dinner. Unfortunately, they served a precooked food for us which was cold. We did not find that until we got out of the line and set in the food court. So, I returned back to them to ask for a hot fresh food. The manager spoke with me and he denied cooking a new food for us. So, I asked him to pay for another order and let them cook a new ones for us; he denied that also and he told me "time now is 07:02 pm and the resturant close at 07:00 pm". I called their home office to figure that and let them know. They told me that they are going to do investigation and call me back. Till now, ten days gone and no one contact me back. So, I don't recommend any body to go there. We are paying them to get a good full service which you couldn't find there.

Brynn Schrock

Placed mobile order around 6 pmsince it showed open til 7:00. Went to pick up my order at 6:10 and was told they were closed

DegenerateGambler

This location tastes awful. Wouldn’t feed it to my dog

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