Went to order coffee for my wife. Gal asked me 3x what I wanted. There was only 1 car in front of me. Pull up to the window, and I just sat there for several minutes before I was greeted while the girls talked to each other. Then, one of them proceeds to ask what I wanted again. Wait several minutes. Paid $10 for a medium latte. Take coffee to wife at work, and they made the wrong drink. Maybe you should pay more attention to what you're doing instead of standing around talking. 1st time customer, will not be back.
Atmosphere: 1
Service: 1
Scott Kidwell
Great little coffee shop with good character. Good people and Chai as well
Atmosphere: 5
Food: 5
Service: 5
Angela Cairns
Love love love this location. They always get my order right and are so friendly. Doesn’t hurt that the baristas are all so beautiful! I recommend too many things to list them all. Keep up the good work ladies! Love that they gets their pastries from local bakeries!One suggestion I have for the owner is to make the inside more inviting and put more decor and plants. It’s a little “cold” and unwelcoming inside. Maybe a cute colorful couch, some live plants, and wall decor.Dietary restrictions: They have everything I need to stay sugar free and low carb.
Come on Black Rock! You guys were doing soo great. There was some confusion about my drink at the window amongst co-workers. They mixed my drink with someone else's. I got to work and it was the wrong drink. There's no way to call the store. I filled out the contact us on the website and haven't heard anything yet. I go back this morning and tell them about the mishap and the guys does apologize and proceeds to charge me and ask for a tip. Drinks are $6+ I can't throw money away because you guys made a mistake.
Jennifer Edmonds
What can I say. Black Rock has a spot in my monthly budget. I go there every day. Staff is friendly. And it is one of the few coffee places where you can get an extra large latte.
Service: 5
Karen Bauer
Friendly service. Good coffee.
Atmosphere: 5
Food: 5
Service: 5
Jake Stockinger
One of the best coffee places in the Treasure Valley. Hope you like it strong! The caramel Blondie blended is my go to, can I buy beans from you guys? Excellent! Wish there were a location in Nampa though ?
Food: 5
Service: 5
Claire R
I love going here but lately when I come in there is this one girl working who is so rude to me. If she is not rudely taking my order she is death glaring me from across the lobby. I have tried being nice and smiling I even tip her although she's rude in case she's just having a rough time. This morning I picked her out of the busy staff glaring at me from across the room, I smiled and she visibly rolled her eyes at me. I have no idea who she is. I'm not sure if she is like this with everyone but it makes me super uncomfortable and unfortunately I will not be coming back.
Black Rock is the best of the drive thru coffee by far. Smoother and bolder than Dutch Bros and not bitter like Starbucks. And, so far, they've kept the experience more genuine than the canned interaction at Dutch Bros.
The chairs at the tables are very hard if you are there for an hour visiting with
Atmosphere: 4
Food: 5
Robyn Holland
It doesn't matter how long the drive thru line is, sit there and wait because they'll NEVER get to you inside. I can see 10 cars go through and they haven't even taken my order. I just left. Unacceptable.
Service: 1
P Dewez
The credit for this rating goes to the remarkable team of young people working there. The coffee is fine, the pastries are OK but what makes it stand out from any other place are the young people working there. They are friendly, efficient, accommodating, they are the reasons we go back there at the corner of Cloverdale and Ustick, three to four times a week. I sure hope they are rewarded accordingly.
Atmosphere: 4
Food: 3
Service: 5
andrew snowball
Well, this has to be one of the friendliest coffee shops I've been to. Can not recommend this place enough. Every member of staff has always gone above and beyond each and every time we stop here.
Atmosphere: 5
Food: 5
Service: 5
Thalia Dominguez
Very poor customer service with one of the baristas that was preparing our drinks. My coworker and I went in and ordered a bulk order for everyone at our office and we were super friendly and were in no rush! We saw that the drive thru was busy as well as the staff so we sat down patiently and waited. After a couple of drinks were prepared we even offered to help put them in the drink carriers and assist with putting drink stoppers on. The barista spilled all the stoppers on the table that wasn’t cleaned and sanitary. Then, as she was preparing more drinks she finished a box of milk and threw it towards the trash so furious that she missed and it hit me and landed outside into the lobby where other customers saw what she did! A customer even said “I can’t believe she just did that!” This was such a poor action and very unprofessional! I will never go back!
Went to order coffee for my wife. Gal asked me 3x what I wanted. There was only 1 car in front of me. Pull up to the window, and I just sat there for several minutes before I was greeted while the girls talked to each other. Then, one of them proceeds to ask what I wanted again. Wait several minutes. Paid $10 for a medium latte. Take coffee to wife at work, and they made the wrong drink. Maybe you should pay more attention to what you're doing instead of standing around talking. 1st time customer, will not be back.
Atmosphere: 1
Service: 1
Great little coffee shop with good character. Good people and Chai as well
Atmosphere: 5
Food: 5
Service: 5
Love love love this location. They always get my order right and are so friendly. Doesn’t hurt that the baristas are all so beautiful! I recommend too many things to list them all. Keep up the good work ladies! Love that they gets their pastries from local bakeries!One suggestion I have for the owner is to make the inside more inviting and put more decor and plants. It’s a little “cold” and unwelcoming inside. Maybe a cute colorful couch, some live plants, and wall decor.Dietary restrictions: They have everything I need to stay sugar free and low carb.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Iced Fuel, Croissants, Iced Blackout, Banana Bread, Bagels, Muffins
Good coffee
Atmosphere: 5
Service: 5
Come on Black Rock! You guys were doing soo great. There was some confusion about my drink at the window amongst co-workers. They mixed my drink with someone else's. I got to work and it was the wrong drink. There's no way to call the store. I filled out the contact us on the website and haven't heard anything yet. I go back this morning and tell them about the mishap and the guys does apologize and proceeds to charge me and ask for a tip. Drinks are $6+ I can't throw money away because you guys made a mistake.
What can I say. Black Rock has a spot in my monthly budget. I go there every day. Staff is friendly. And it is one of the few coffee places where you can get an extra large latte.
Service: 5
Friendly service. Good coffee.
Atmosphere: 5
Food: 5
Service: 5
One of the best coffee places in the Treasure Valley. Hope you like it strong! The caramel Blondie blended is my go to, can I buy beans from you guys? Excellent! Wish there were a location in Nampa though ?
Food: 5
Service: 5
I love going here but lately when I come in there is this one girl working who is so rude to me. If she is not rudely taking my order she is death glaring me from across the lobby. I have tried being nice and smiling I even tip her although she's rude in case she's just having a rough time. This morning I picked her out of the busy staff glaring at me from across the room, I smiled and she visibly rolled her eyes at me. I have no idea who she is. I'm not sure if she is like this with everyone but it makes me super uncomfortable and unfortunately I will not be coming back.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Iced Fuel, Matcha Chiller, Caramel Blondie Chiller, Caramel Truffle Chiller
Black Rock is the best of the drive thru coffee by far. Smoother and bolder than Dutch Bros and not bitter like Starbucks. And, so far, they've kept the experience more genuine than the canned interaction at Dutch Bros.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The chairs at the tables are very hard if you are there for an hour visiting with
Atmosphere: 4
Food: 5
It doesn't matter how long the drive thru line is, sit there and wait because they'll NEVER get to you inside. I can see 10 cars go through and they haven't even taken my order. I just left. Unacceptable.
Service: 1
The credit for this rating goes to the remarkable team of young people working there. The coffee is fine, the pastries are OK but what makes it stand out from any other place are the young people working there. They are friendly, efficient, accommodating, they are the reasons we go back there at the corner of Cloverdale and Ustick, three to four times a week. I sure hope they are rewarded accordingly.
Atmosphere: 4
Food: 3
Service: 5
Well, this has to be one of the friendliest coffee shops I've been to. Can not recommend this place enough. Every member of staff has always gone above and beyond each and every time we stop here.
Atmosphere: 5
Food: 5
Service: 5
Very poor customer service with one of the baristas that was preparing our drinks. My coworker and I went in and ordered a bulk order for everyone at our office and we were super friendly and were in no rush! We saw that the drive thru was busy as well as the staff so we sat down patiently and waited. After a couple of drinks were prepared we even offered to help put them in the drink carriers and assist with putting drink stoppers on. The barista spilled all the stoppers on the table that wasn’t cleaned and sanitary. Then, as she was preparing more drinks she finished a box of milk and threw it towards the trash so furious that she missed and it hit me and landed outside into the lobby where other customers saw what she did! A customer even said “I can’t believe she just did that!” This was such a poor action and very unprofessional! I will never go back!
Service: 1