Not good for customers or employees. Lost a dear friend to cancer and have been extremely distraught. No compassion or understanding for what I was going through, got messages the next day that I was fired for missing work. I worked hard when I was there, but they kept employees who just sit around all day. Employees are unbelievably rude not only to each other but to customers. So many customers ignored in the front, and there was nothing I could do to help since I was on window. First restaurant job and I'll never be going back there to work or as a customer. I don't dislike Wendy's but this location is one of the worst. If you're craving a burger McDonald's is right across the street and so many lovely local restaurants nearby.
Atmosphere: 1
Food: 1
Service: 1
Debbie Reinhart
Went in for a quick bite. Rested mostly empty. Tried the kiosk since there were no humans to assist. I Wanted to customize my sandwich but couldn’t see how to do it since I’ve had no training on their ordering system. Asked if we could just get someone to take our order. Manager was very unfriendly but told someone in the dining room to help us. We were on the verge of leaving. He did help and told us the kiosk was forced on them and they don’t like them either. I’m all for technology but when it just frustrates staff and customers it’s not worth it. Wendy’s used to be known for customer service. I won’t go back. There are so many better options. Do better or keep loosing customers until you close.
Nevayah B.
I've never had such awful service. The female manager talked in an awful tone. We received burnt chicken nuggets, along with hard fries. She shoved the food in our face while we sat there waiting for 10 minutes. I work at cfa and I can't believe restraints allow employees let along a manager act in this way.
Luisa Cervantes
I saw an employee blow into his glove to put it on! ?the floor was sticky you could hear yourself and others walking cause your shoes stuck to it!
Atmosphere: 1
Food: 1
Recommended dishes: French Fries
Sheryl Cluck
Food was ok, breakfast. But the cashier didn't make the right change and she got the order wrong. Hash brown nuggets missing.
Atmosphere: 3
Food: 5
Service: 3
Sammy Sykes
They doin
Atmosphere: 5
Food: 5
Service: 5
Jim Travis
My go-to fast food place when I want the perfect burger. Fast, friendly service.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts
Jim Ellison
Would not take cash and could not explain why.
Atmosphere: 3
Food: 2
Service: 1
Silver
This place needs a little TLC and almost everytime we order we have had somthing be incorrect.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Baconator
Patrick Green
I went thru the drive thru, it was quick, they got it right and the place actually has the ice cream working. No knock in this place, I'm just saying it seems like the fast food business has had problems keeping the shake machines working these days! But this crew has it figured out and the food was really just like you would expect it. which can be hard to come by here at the very first day of 2024.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Baconator
When the male employee gave us our food he opened the window didn’t say a singe word , handed it to us urgently and without care, then closed the window although we were missing items we asked for and never opened it back up. Then when we looked at our food there was missing ingredients on every burger and sandwich we got. On the 2 junior bacon cheeseburgers there were tiny slices of tomatoes that looked like they have been eaten, 1 piece of bacon on each burger that was about 1. Inch tall if even. Then on the chicken sandwich it was supposed to come with everything on it. They gave us a sanwhcih with just the chicken and bun, nothing else. On the double bacon $7 biggie bag it consisted of a bun and two burger patty’s and that is all. There was no effort in making the food and it was handed to us unfinished. I took photos of all the burgers aswell for proof.
Atmosphere: 1
Food: 1
Service: 1
Kydd Karma
PLEASE DO NOT I REPEAT PLEASE DO NOT GET RID OF THE GHOST PEPPER CHICKEN, BURGER, OR FRIES! OR I WILL PERSONALLY CANCEL YOU! GOOD SERVICE, GOOD FOOD, GREAT SMILES 10/10
Atmosphere: 5
Food: 5
Service: 5
Prisila V.
Disgusting. When the male employee gave us our food he opened the window didn't say a singe word , handed it to us urgently and without care, then closed the window although we were missing items we asked for and never opened it back up. Then when we looked at our food there was missing ingredients on every burger and sandwich we got. On the 2 junior bacon cheeseburgers there were tiny slices of tomatoes that looked like they have been eaten, 1 piece of bacon on each burger that was about 1. Inch tall if even. Then on the chicken sandwich it was supposed to come with everything on it. They gave us a sanwhcih with just the chicken and bun, nothing else. On the double bacon $7 biggie bag it consisted of a bun and two burger patty's and that is all. There was no effort in making the food and it was handed to us unfinished. I took photos of all the burgers aswell for proof.
Aleecia Montgomery
It was not clean.... that is first. We ordered at the kiosk and waited for our food, while waiting my husband asked the lady at the register for our drink cups, she ignored him twice. They have changed their patties and the buns are smaller. The price however is 14$!! I don't recommend, save yourself the trouble and just sit down somewhere good.
Atmosphere: 1
Food: 2
Service: 1
on the low j
This is for the Broadway location. Went to the kiosk since the people there completely ignore you. I had a question about a promotion, if they were participating and how to add it. When i pulled in there was one person there. It was not busy. The employees completely ignore you. The kiosk timed out so we went to chick filet and got through the line of 50 faster than the entire time we sat in Wendy's waiting to not be ignored. I guess the peppermint frosty will remain on my bucketlist.
Not good for customers or employees. Lost a dear friend to cancer and have been extremely distraught. No compassion or understanding for what I was going through, got messages the next day that I was fired for missing work. I worked hard when I was there, but they kept employees who just sit around all day. Employees are unbelievably rude not only to each other but to customers. So many customers ignored in the front, and there was nothing I could do to help since I was on window. First restaurant job and I'll never be going back there to work or as a customer. I don't dislike Wendy's but this location is one of the worst. If you're craving a burger McDonald's is right across the street and so many lovely local restaurants nearby.
Atmosphere: 1
Food: 1
Service: 1
Went in for a quick bite. Rested mostly empty. Tried the kiosk since there were no humans to assist. I Wanted to customize my sandwich but couldn’t see how to do it since I’ve had no training on their ordering system. Asked if we could just get someone to take our order. Manager was very unfriendly but told someone in the dining room to help us. We were on the verge of leaving. He did help and told us the kiosk was forced on them and they don’t like them either. I’m all for technology but when it just frustrates staff and customers it’s not worth it. Wendy’s used to be known for customer service. I won’t go back. There are so many better options. Do better or keep loosing customers until you close.
I've never had such awful service. The female manager talked in an awful tone. We received burnt chicken nuggets, along with hard fries. She shoved the food in our face while we sat there waiting for 10 minutes. I work at cfa and I can't believe restraints allow employees let along a manager act in this way.
I saw an employee blow into his glove to put it on! ?the floor was sticky you could hear yourself and others walking cause your shoes stuck to it!
Atmosphere: 1
Food: 1
Recommended dishes: French Fries
Food was ok, breakfast. But the cashier didn't make the right change and she got the order wrong. Hash brown nuggets missing.
Atmosphere: 3
Food: 5
Service: 3
They doin
Atmosphere: 5
Food: 5
Service: 5
My go-to fast food place when I want the perfect burger. Fast, friendly service.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts
Would not take cash and could not explain why.
Atmosphere: 3
Food: 2
Service: 1
This place needs a little TLC and almost everytime we order we have had somthing be incorrect.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Baconator
I went thru the drive thru, it was quick, they got it right and the place actually has the ice cream working. No knock in this place, I'm just saying it seems like the fast food business has had problems keeping the shake machines working these days! But this crew has it figured out and the food was really just like you would expect it. which can be hard to come by here at the very first day of 2024.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Baconator
Restaurantji Recommends
When the male employee gave us our food he opened the window didn’t say a singe word , handed it to us urgently and without care, then closed the window although we were missing items we asked for and never opened it back up. Then when we looked at our food there was missing ingredients on every burger and sandwich we got. On the 2 junior bacon cheeseburgers there were tiny slices of tomatoes that looked like they have been eaten, 1 piece of bacon on each burger that was about 1. Inch tall if even. Then on the chicken sandwich it was supposed to come with everything on it. They gave us a sanwhcih with just the chicken and bun, nothing else. On the double bacon $7 biggie bag it consisted of a bun and two burger patty’s and that is all. There was no effort in making the food and it was handed to us unfinished. I took photos of all the burgers aswell for proof.
Atmosphere: 1
Food: 1
Service: 1
PLEASE DO NOT I REPEAT PLEASE DO NOT GET RID OF THE GHOST PEPPER CHICKEN, BURGER, OR FRIES! OR I WILL PERSONALLY CANCEL YOU! GOOD SERVICE, GOOD FOOD, GREAT SMILES 10/10
Atmosphere: 5
Food: 5
Service: 5
Disgusting. When the male employee gave us our food he opened the window didn't say a singe word , handed it to us urgently and without care, then closed the window although we were missing items we asked for and never opened it back up. Then when we looked at our food there was missing ingredients on every burger and sandwich we got. On the 2 junior bacon cheeseburgers there were tiny slices of tomatoes that looked like they have been eaten, 1 piece of bacon on each burger that was about 1. Inch tall if even. Then on the chicken sandwich it was supposed to come with everything on it. They gave us a sanwhcih with just the chicken and bun, nothing else. On the double bacon $7 biggie bag it consisted of a bun and two burger patty's and that is all. There was no effort in making the food and it was handed to us unfinished. I took photos of all the burgers aswell for proof.
It was not clean.... that is first. We ordered at the kiosk and waited for our food, while waiting my husband asked the lady at the register for our drink cups, she ignored him twice. They have changed their patties and the buns are smaller. The price however is 14$!! I don't recommend, save yourself the trouble and just sit down somewhere good.
Atmosphere: 1
Food: 2
Service: 1
This is for the Broadway location. Went to the kiosk since the people there completely ignore you. I had a question about a promotion, if they were participating and how to add it. When i pulled in there was one person there. It was not busy. The employees completely ignore you. The kiosk timed out so we went to chick filet and got through the line of 50 faster than the entire time we sat in Wendy's waiting to not be ignored. I guess the peppermint frosty will remain on my bucketlist.
Atmosphere: 1
Food: 1
Service: 1