I placed an Online order for 6:00 pm Friday delivery. I received email confirmation. At 6:15 pm I called restaurant asking where my delivery was. She said that they just finished it up and would be out right. It arrived at 6:30. The box was totally cold. I opened the box to find that the pizza was overdone - the cheese was very brown and the toppings were skimpy. To top it off the pizza was cold and uncut. It was terrible. Also the garlic dipping sauce was beginning to congeal because it was cold. Because I was now under a time crunch because of a 7:00 appointment, I did not call the restaurant to complain and ask for my money back but I’ll never order from this branch of the restaurant again!
Atmosphere: 1
Food: 1
Service: 1
Faik Mohammad
I came to the store around 3.48pm on 1/26 there was a heavier guy working on the cashier. I asked him to pick up an order. He was very rude and aggressive and didn’t even help me. He was just looking at me and said to me we do not have your order I was like yeah you do. He’s like OK well are you gonna have to wait 25 minutes and walked away so I left the store and went somewhere else
Service: 1
Pierce B
I've tried many pizza places around Boise area and this eagle location is always in my top 3 places to go to. They nail it almost every time with sauce and cheese ratio. I've only ever had one mistake on about 10+ orders total now. The epic stuffed crust with garlic sauce is great also. This is by far the best major chain pizza for a good basic pizza like pepperoni, cheese, or salami. If you want a complex pizza, sour dough pizza, or cheese sticks there are few better choices in town like guidos, red bench, and alpine pizza.
Atmosphere: 5
Food: 5
Service: 5
Katie Mengel
I've ordered here twice, and both times I experienced a VERY long wait for my pizza. I ordered tonight, and waited 2 hours. I was delivered old and cold pizza.. again..don't order here is you want fresh pizza delivered in a timely manner.
Atmosphere: 1
Food: 1
Service: 2
Andrew C.
The taste of the product was excellent, and its presentation was of high quality. At that place, the staff is extremely dedicated. There was a manager, whose rank is unknown, but he was constantly running and multitasking, displaying great enthusiasm for his job. This alone speaks volumes about the working atmosphere and how it impacts customer service and product quality.
v. m.
The only reason I won't rather anymore is because of the service. I've given them several chances and made excuses for the downright slow incompetent service but tonight was the last blow. My husband called in order early and asked that it be ready by 6:30 because that's the time I was getting out of my perspire appointment next door. When I arrived there was 4 people waiting for to go orders. When I finally got rung up she had to go look for my Greek salad. The pizza was so cold and no extra jalapeños. They also didn't give me a large salad or add chicken like we asked and we also said no onions. Yet there were onions and no chicken. The good is always good but I can't deal with the service anymore. It wasn't just a fluke. It's been three tries (two dining in and one to go) and all times service was slow like over an hour to get food slow. And incompetent meaning no silverware no plates and asking multiple times and till taking sinking we went to the kitchen counter to ask ourselves.
Andrew M
Pizza and the box it came in were covered in dog hair. Like the top of the pizza had a Bunch of dog hair on it. This wasn't delivery, this was picked up at the restaurant. How does that even happen. Absolutely disgusting.
Atmosphere: 1
Food: 1
Service: 1
S. Turnbow (sriskaT87)
My order was perfect. The staff was very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Triplesixkoe
Spicy garlic stuffed crust is amazing. Never take it off the menu. Had 2 sauce cups that were crammed inside the pizza box and burst/leaked. If that didn’t happen it would have been 5 stars. Overall 4/5 this time. Love me some Papa John’s every now and then.
I would definitely avoid this location if you can. I only come here because it takes 15 minutes but my orders are always wrong.
Brayden Johnson
No other pizza place delivered to us but papa John's .and the pizza is super
Atmosphere: 4
Food: 5
Service: 5
Jeremy Michael Lemro
Okay. Ordered a pepperoni pizza. Paid for a pepperoni pizza and was given a cheese pizza. They corrected and remade.
Atmosphere: 4
Food: 5
Service: 4
Mehrdad Arvin
Even though they have decent pizzas, their delivery and customer service is just awful. Waited and called for 3 hours for a pizza that never arrived. Would not recommend this location.
Bob Matk
Incorrect hours listed on Google maps, they aren't open till 11:00. Don't waste time drive in thinking you can order.
Consistently late on deliveries
Service: 1
I placed an Online order for 6:00 pm Friday delivery. I received email confirmation. At 6:15 pm I called restaurant asking where my delivery was. She said that they just finished it up and would be out right. It arrived at 6:30. The box was totally cold. I opened the box to find that the pizza was overdone - the cheese was very brown and the toppings were skimpy. To top it off the pizza was cold and uncut. It was terrible. Also the garlic dipping sauce was beginning to congeal because it was cold. Because I was now under a time crunch because of a 7:00 appointment, I did not call the restaurant to complain and ask for my money back but I’ll never order from this branch of the restaurant again!
Atmosphere: 1
Food: 1
Service: 1
I came to the store around 3.48pm on 1/26 there was a heavier guy working on the cashier. I asked him to pick up an order. He was very rude and aggressive and didn’t even help me. He was just looking at me and said to me we do not have your order I was like yeah you do. He’s like OK well are you gonna have to wait 25 minutes and walked away so I left the store and went somewhere else
Service: 1
I've tried many pizza places around Boise area and this eagle location is always in my top 3 places to go to. They nail it almost every time with sauce and cheese ratio. I've only ever had one mistake on about 10+ orders total now. The epic stuffed crust with garlic sauce is great also. This is by far the best major chain pizza for a good basic pizza like pepperoni, cheese, or salami. If you want a complex pizza, sour dough pizza, or cheese sticks there are few better choices in town like guidos, red bench, and alpine pizza.
Atmosphere: 5
Food: 5
Service: 5
I've ordered here twice, and both times I experienced a VERY long wait for my pizza. I ordered tonight, and waited 2 hours. I was delivered old and cold pizza.. again..don't order here is you want fresh pizza delivered in a timely manner.
Atmosphere: 1
Food: 1
Service: 2
The taste of the product was excellent, and its presentation was of high quality. At that place, the staff is extremely dedicated. There was a manager, whose rank is unknown, but he was constantly running and multitasking, displaying great enthusiasm for his job. This alone speaks volumes about the working atmosphere and how it impacts customer service and product quality.
The only reason I won't rather anymore is because of the service. I've given them several chances and made excuses for the downright slow incompetent service but tonight was the last blow. My husband called in order early and asked that it be ready by 6:30 because that's the time I was getting out of my perspire appointment next door. When I arrived there was 4 people waiting for to go orders. When I finally got rung up she had to go look for my Greek salad. The pizza was so cold and no extra jalapeños. They also didn't give me a large salad or add chicken like we asked and we also said no onions. Yet there were onions and no chicken. The good is always good but I can't deal with the service anymore. It wasn't just a fluke. It's been three tries (two dining in and one to go) and all times service was slow like over an hour to get food slow. And incompetent meaning no silverware no plates and asking multiple times and till taking sinking we went to the kitchen counter to ask ourselves.
Pizza and the box it came in were covered in dog hair. Like the top of the pizza had a Bunch of dog hair on it. This wasn't delivery, this was picked up at the restaurant. How does that even happen. Absolutely disgusting.
Atmosphere: 1
Food: 1
Service: 1
My order was perfect. The staff was very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Spicy garlic stuffed crust is amazing. Never take it off the menu. Had 2 sauce cups that were crammed inside the pizza box and burst/leaked. If that didn’t happen it would have been 5 stars. Overall 4/5 this time. Love me some Papa John’s every now and then.
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
I would definitely avoid this location if you can. I only come here because it takes 15 minutes but my orders are always wrong.
No other pizza place delivered to us but papa John's .and the pizza is super
Atmosphere: 4
Food: 5
Service: 5
Okay. Ordered a pepperoni pizza. Paid for a pepperoni pizza and was given a cheese pizza. They corrected and remade.
Atmosphere: 4
Food: 5
Service: 4
Even though they have decent pizzas, their delivery and customer service is just awful. Waited and called for 3 hours for a pizza that never arrived. Would not recommend this location.
Incorrect hours listed on Google maps, they aren't open till 11:00. Don't waste time drive in thinking you can order.