Sandwich is phenomenal everytime, tried the brisket when I first came here and a friend recommended the hook and ladder, I’m picky and not a fan of onions so I get those removed but it’s perfect everytime, never had a problem with pickup orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac & Cheese, Firehouse Sub
Celeste Pacheco
The lady was so sweet and the food was good very clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball Sub, Firehouse Sub
Faith Wareing
The lady who took my order was so nice! There were two kids in the family behind me and she was so patient and kind with the kids too! She deserves aKid-friendliness: The lady was super nice to the kids!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Turkey Bacon Ranch
Brian Calvillo
Terrible customer service. The sandwiches are great but they're almost not worth it because of the customer
Atmosphere: 1
Food: 4
Service: 1
wink
Walked in today at 4:50 and I counted to 60 while a young girl counted money and the rest of the crew stood around gossiping about the owner. Nobody even acknowledged I was there. I turned right around and left.
Service: 1
Mckay Jolley
The food is good here. The service was pretty slow. There are only 3 people working on a Friday night. 30+ minutes to get food.The older lady working was doing a great
Atmosphere: 4
Food: 4
Service: 2
Scott Davis
Reminded me of Subway restaurant. All bread barely any meat. I was glad I had soup to eat or I would of only had bread for supper. Very disappointed I expect more from Fire House. My wife and I got the brisket sub. Both subs were very dry no sauce.
Atmosphere: 2
Food: 2
Service: 5
SpreadingtheMuse
Well...sometimes you catch them on the wrong day.So here's what happens when communication breaks down:When approaching the register to order I see a sign revealing the sizes of the sandwiches, of how many inches is a 'small' vs 'large,' etc. Except it cant possibly be right as it says a 'Large" sub is six inches long.A LARGE sub is six inches???So obviously confused, I ask the young teen behind the counter for clarification:"Am I reading this right? A large sub is only six inches?""Yes.""..."And there you have it. That's really all I can do, ask a question and trust the answer. Other than call the teen a liar {which I didn't}, that's the end of it.So if I came in there to buy a twelve inch sub, I have to buy TWO 'large' subs.Whatever. I rarely go to Firehouse so maybe that's just they way they do things. So fine, if I came there for two eight inch subs and a twelve, I now have no choice but to buy four large subs. And a kids meal. Order away...Now the fun REALLY begins...One} Five minutes later, the young teen runs out with my receipt and asks me for clarification."No, I did NOT order the Hook and Ladder. I ordered the Firehouse Hero.""Oops."Two} Five minutes? When I walked in there was one, count 'em, ONE customer ahead of me. There were three to four young teens behind the counter...and it still took FIVE MINUTES to start the order???It took just over fifteen minutes to finish it. At least.:::facepalm:::Again, no line. No other customers. With FOUR workers behind the counter. Even Subway doesn't take that long.Three} In this indeterminable wait I finally found the source of my confusion. The 'real' size chart was nowhere near where people, like, actually order. It was somewhere you don't look when you're facing the register.But that's why you're supposed to trust your server."A LARGE is six inches?""Yes."I asked. They answered. What else was there to do?Well, there was the realization that all I needed to buy was 28 inches of sub, plus one kids meal...but instead due to misinformation I was now stuck with 48 INCHES of sub.That's over FOOT AND A HALF of unwanted, unneeded, wasted sub.And wasted money.I asked. They answered.So after FIFTEEN MINUTES {if not longer} of FOUR kids working on my order, finally it was completed. A day late and twenty inches too long. But as a parting gift:Four} They forgot to give me the kids drink for the kids meal.:::sigh:::Nevermind. Just nevermind. I'm done here.Now there's little anger here. Just exhaustion. I havent been to a Firehouse in numerous years and this experience is obviously going to make that several years more. Maybe the kids were flustered. Maybe it was the end of their shift. Maybe maybe. I remember my servers name, but there's no need to get anyone in trouble. This can be a learning experience. I've worked fast food as well and no one likes a Karen.I also spent upwards of $20 that I didn't have to {or didn't get} on unnecessary food.Again, I'm just tired.I'm also sticking to Jimmy John's from now on.
Atmosphere: 5
Food: 3
Service: 2
Craig Linnemeyer
Awesome food! Busy during lunch for sure! But worth the wait
David Bergeson
Extremely slow, still waiting for my food after 30 mins. Increased to 3 stars because the food was
Review Update. I'm sorry to say, that the last 3 times I've ordered, my subs have all come out soggy. Used to be my go to always sand which shop. Now... it may be a while till the cravings come back.
Stephanie Bergeson
I don't know how the food is yet because we've been waiting for over half an hour to get our order. Definitely not the quick stop along our road trip we were hoping for. If you like waiting for a sandwich, this is your place! ?
Jaw Wannigman
Always a fabulous experience. Friendly staff, and always great food.
Atmosphere: 5
Food: 5
Service: 5
Benjamin Machin
We ate here with some friends on a Wednesday evening about a month ago. It was a great experience, the sandwich I got was delicious, which is always the case at every Firehouse Sandwich shop I go to. I would definitely recommend going here as opposed to Subway but it is also a little more expensive than Subway, but it's a little more money we'll spent in my opinion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Sub
J Lamb
Really great food. We don't come very often because our budget doesn't allow for eating out much, but it's a treat when we're able to manage it. However, parking is a bit of a nightmare since we almost got hit three times just trying to leave.
Sandwich is phenomenal everytime, tried the brisket when I first came here and a friend recommended the hook and ladder, I’m picky and not a fan of onions so I get those removed but it’s perfect everytime, never had a problem with pickup orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac & Cheese, Firehouse Sub
The lady was so sweet and the food was good very clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball Sub, Firehouse Sub
The lady who took my order was so nice! There were two kids in the family behind me and she was so patient and kind with the kids too! She deserves aKid-friendliness: The lady was super nice to the kids!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Turkey Bacon Ranch
Terrible customer service. The sandwiches are great but they're almost not worth it because of the customer
Atmosphere: 1
Food: 4
Service: 1
Walked in today at 4:50 and I counted to 60 while a young girl counted money and the rest of the crew stood around gossiping about the owner. Nobody even acknowledged I was there. I turned right around and left.
Service: 1
The food is good here. The service was pretty slow. There are only 3 people working on a Friday night. 30+ minutes to get food.The older lady working was doing a great
Atmosphere: 4
Food: 4
Service: 2
Reminded me of Subway restaurant. All bread barely any meat. I was glad I had soup to eat or I would of only had bread for supper. Very disappointed I expect more from Fire House. My wife and I got the brisket sub. Both subs were very dry no sauce.
Atmosphere: 2
Food: 2
Service: 5
Well...sometimes you catch them on the wrong day.So here's what happens when communication breaks down:When approaching the register to order I see a sign revealing the sizes of the sandwiches, of how many inches is a 'small' vs 'large,' etc. Except it cant possibly be right as it says a 'Large" sub is six inches long.A LARGE sub is six inches???So obviously confused, I ask the young teen behind the counter for clarification:"Am I reading this right? A large sub is only six inches?""Yes.""..."And there you have it. That's really all I can do, ask a question and trust the answer. Other than call the teen a liar {which I didn't}, that's the end of it.So if I came in there to buy a twelve inch sub, I have to buy TWO 'large' subs.Whatever. I rarely go to Firehouse so maybe that's just they way they do things. So fine, if I came there for two eight inch subs and a twelve, I now have no choice but to buy four large subs. And a kids meal. Order away...Now the fun REALLY begins...One} Five minutes later, the young teen runs out with my receipt and asks me for clarification."No, I did NOT order the Hook and Ladder. I ordered the Firehouse Hero.""Oops."Two} Five minutes? When I walked in there was one, count 'em, ONE customer ahead of me. There were three to four young teens behind the counter...and it still took FIVE MINUTES to start the order???It took just over fifteen minutes to finish it. At least.:::facepalm:::Again, no line. No other customers. With FOUR workers behind the counter. Even Subway doesn't take that long.Three} In this indeterminable wait I finally found the source of my confusion. The 'real' size chart was nowhere near where people, like, actually order. It was somewhere you don't look when you're facing the register.But that's why you're supposed to trust your server."A LARGE is six inches?""Yes."I asked. They answered. What else was there to do?Well, there was the realization that all I needed to buy was 28 inches of sub, plus one kids meal...but instead due to misinformation I was now stuck with 48 INCHES of sub.That's over FOOT AND A HALF of unwanted, unneeded, wasted sub.And wasted money.I asked. They answered.So after FIFTEEN MINUTES {if not longer} of FOUR kids working on my order, finally it was completed. A day late and twenty inches too long. But as a parting gift:Four} They forgot to give me the kids drink for the kids meal.:::sigh:::Nevermind. Just nevermind. I'm done here.Now there's little anger here. Just exhaustion. I havent been to a Firehouse in numerous years and this experience is obviously going to make that several years more. Maybe the kids were flustered. Maybe it was the end of their shift. Maybe maybe. I remember my servers name, but there's no need to get anyone in trouble. This can be a learning experience. I've worked fast food as well and no one likes a Karen.I also spent upwards of $20 that I didn't have to {or didn't get} on unnecessary food.Again, I'm just tired.I'm also sticking to Jimmy John's from now on.
Atmosphere: 5
Food: 3
Service: 2
Awesome food! Busy during lunch for sure! But worth the wait
Extremely slow, still waiting for my food after 30 mins. Increased to 3 stars because the food was
Food: 5
Service: 2
Restaurantji Recommends
Review Update. I'm sorry to say, that the last 3 times I've ordered, my subs have all come out soggy. Used to be my go to always sand which shop. Now... it may be a while till the cravings come back.
I don't know how the food is yet because we've been waiting for over half an hour to get our order. Definitely not the quick stop along our road trip we were hoping for. If you like waiting for a sandwich, this is your place! ?
Always a fabulous experience. Friendly staff, and always great food.
Atmosphere: 5
Food: 5
Service: 5
We ate here with some friends on a Wednesday evening about a month ago. It was a great experience, the sandwich I got was delicious, which is always the case at every Firehouse Sandwich shop I go to. I would definitely recommend going here as opposed to Subway but it is also a little more expensive than Subway, but it's a little more money we'll spent in my opinion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Sub
Really great food. We don't come very often because our budget doesn't allow for eating out much, but it's a treat when we're able to manage it. However, parking is a bit of a nightmare since we almost got hit three times just trying to leave.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Turkey Bacon Ranch