Store was clean, employees were friendly and professional, and the ice cream was delicious!
Atmosphere: 5
Food: 5
Service: 5
Jayden Weaver
Ice cream is good. However, they whisper to each other in their headsets in front of customers which is pretty rude. If it can't be said without whispering, it probably shouldn't be said.
Atmosphere: 3
Food: 4
Service: 1
Stylin' Mama
The owner in writing is nice. His wife runs things and does a horrible job. She wasn't a good boss. Sells expired ice cream too. Didn't file reports for injured workers, nor carry the required worker's comp insurance.Inconsistent leadership and training. Don't look too hard in the corners either. Yuck. Watch out they own all the ones in the area.
Atmosphere: 1
Food: 1
Service: 1
Alexus Rivera
(: I had a frustrating experience with the District manager who, in my perception, seemed disrespectful. After conveying my concerns, she abruptly shut the window, displaying a lack of receptivity to feedback and appearing immature. I believe there's a need for better training, especially considering the inconsistency among staff members. When employees follow different procedures, it causes confusion for regular customers who have specific ordering preferences. Establishing and enforcing consistent rules across the team could simplify operations and enhance the overall experience for customers.The situation was further complicated when the red-haired girl mentioned that I would be charged for the drizzle, but unfortunately, it was omitted from my order. Despite the oversight, I was still charged for it. This inconsistency in service raises concerns about accuracy and attentiveness, highlighting the need for improved attention to detail and better communication within the establishment.Do Better .
Atmosphere: 1
Food: 1
Service: 1
James Dickson
Happy crew, seemed very motivated. Good selection of ice cream and cakes. So happy for stopping!
Atmosphere: 5
Food: 5
Service: 5
Mark White
Best ice cream around. Girls working there are very good. Unfortunately we had an emergency to get a ice cream pie and they would not do it. I understand I said they needed twenty fourever advanced notice, But we needed one real bad and they were not busy.12-24-23 Young lady was swamped first thing in the morning. She moved right along got everybody, but they needed.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Mettler
This store is awful, i have ordered Doordash many times and have NEVER had an order come through correct! They need to check on employees and make sure they are doing there job. I have had sundaes missing and even made incorrect! Get it together and fix it! Worst customer service in Boise!
Pamela Courson
This shop used to be good but now it’s very challenging. The staff at the old location were fantastic. Very friendly, personable and knew what they were doing and how to do it. At this new location it’s a bunch of teenagers behind the counter and they don’t know how to scan gift cards, make change, or fill a simple order. I went there recently to use a T-Mobile $2 off coupon and the whole process took approximately 20 minutes because the cashier didn’t know how to apply the coupon. Adding to her confusion I used a gift card in the Baskin-Robbins app which she didn’t know how to ring up either. Don’t waste your time here. They have pre-packed pints at Fred’s right down the street!
Hannah Marston
Their website said the store was open and when we got there the sign said open and there were workers at the counter just staring at us with the door locked. It sucked to drive way over there and not get ice cream. It was going to be my 2 year olds first ice cream store experience. She was bummed. We just went to the grocery store next door and bought the competitors ice cream instead and it saved the night.
Debbie Miller
I ordered a standard roll cake. When I opened the box I noticed there was a two inch gap between cake and ice cream. Don’t know why the gap was there but it should have been filled with ice cream. Will never get a cake from this store again.
I had chocolate fudge pint ordered over door dash. It tasted like someone melted a tyre and filled it in the pint. Disgusting.
Dolphins Are Awesome
Didn't use enough milk for milkshakes they were way to thick claims they open at 10am but don't open their doors til 11am and was very snooty about it even though the door says 10am right on it there is no sign up saying whether there is a specific time for drive thru and the lobby it just says 10am period so she should of had the doors opened already we waited out there for 15 minutes before she opened it and that was after we called to say that the door was locked and she was very rude on the phone.
B B
Awesome staff!I was hoping that prices would come down as it cheaper to get it most days at Albertsons which is sad.
gregory vanderzanden
So in this one humble man's opinion Baskin-Robbins has really good ice cream. It's just a crying shame that the staff they hire has to have such a piss poor attitude. I've had three experiences in the last week with this location due to the fact it's hot and I love mint chocolate chip. The first experience I had the two girls at the counter were extremely nice and outgoing with the guy that was above them managing the place was screaming and yelling at him and talking to them in a melodramatic tone with a lot of derogatory words to the fact that they were afraid to ask him how to show them how to get change out of the register so I could tip the girl that helped me. I had to correct his manner. Second time I visit again ice cream is good attitudes are terrible. The third time is exactly the same from all staff this time with my daughter and my niece and they tell us that they can't serve us inside the doors were only open because they let their friends in if we need service we have to go outside to the drive thru window that is literally 15 ft away. Needless to say there won't be a fourth time I can't continue with the attitude that they are giving me and there is other ice cream.
Jessica Martinez
There is no reason why it should take 2 hrs to fill up 2 pints of icecream for an uber eats order which I’m about to cancel. Your store needs to get its $hit together.
Store was clean, employees were friendly and professional, and the ice cream was delicious!
Atmosphere: 5
Food: 5
Service: 5
Ice cream is good. However, they whisper to each other in their headsets in front of customers which is pretty rude. If it can't be said without whispering, it probably shouldn't be said.
Atmosphere: 3
Food: 4
Service: 1
The owner in writing is nice. His wife runs things and does a horrible job. She wasn't a good boss. Sells expired ice cream too. Didn't file reports for injured workers, nor carry the required worker's comp insurance.Inconsistent leadership and training. Don't look too hard in the corners either. Yuck. Watch out they own all the ones in the area.
Atmosphere: 1
Food: 1
Service: 1
(: I had a frustrating experience with the District manager who, in my perception, seemed disrespectful. After conveying my concerns, she abruptly shut the window, displaying a lack of receptivity to feedback and appearing immature. I believe there's a need for better training, especially considering the inconsistency among staff members. When employees follow different procedures, it causes confusion for regular customers who have specific ordering preferences. Establishing and enforcing consistent rules across the team could simplify operations and enhance the overall experience for customers.The situation was further complicated when the red-haired girl mentioned that I would be charged for the drizzle, but unfortunately, it was omitted from my order. Despite the oversight, I was still charged for it. This inconsistency in service raises concerns about accuracy and attentiveness, highlighting the need for improved attention to detail and better communication within the establishment.Do Better .
Atmosphere: 1
Food: 1
Service: 1
Happy crew, seemed very motivated. Good selection of ice cream and cakes. So happy for stopping!
Atmosphere: 5
Food: 5
Service: 5
Best ice cream around. Girls working there are very good. Unfortunately we had an emergency to get a ice cream pie and they would not do it. I understand I said they needed twenty fourever advanced notice, But we needed one real bad and they were not busy.12-24-23 Young lady was swamped first thing in the morning. She moved right along got everybody, but they needed.
Atmosphere: 5
Food: 5
Service: 5
This store is awful, i have ordered Doordash many times and have NEVER had an order come through correct! They need to check on employees and make sure they are doing there job. I have had sundaes missing and even made incorrect! Get it together and fix it! Worst customer service in Boise!
This shop used to be good but now it’s very challenging. The staff at the old location were fantastic. Very friendly, personable and knew what they were doing and how to do it. At this new location it’s a bunch of teenagers behind the counter and they don’t know how to scan gift cards, make change, or fill a simple order. I went there recently to use a T-Mobile $2 off coupon and the whole process took approximately 20 minutes because the cashier didn’t know how to apply the coupon. Adding to her confusion I used a gift card in the Baskin-Robbins app which she didn’t know how to ring up either. Don’t waste your time here. They have pre-packed pints at Fred’s right down the street!
Their website said the store was open and when we got there the sign said open and there were workers at the counter just staring at us with the door locked. It sucked to drive way over there and not get ice cream. It was going to be my 2 year olds first ice cream store experience. She was bummed. We just went to the grocery store next door and bought the competitors ice cream instead and it saved the night.
I ordered a standard roll cake. When I opened the box I noticed there was a two inch gap between cake and ice cream. Don’t know why the gap was there but it should have been filled with ice cream. Will never get a cake from this store again.
Restaurantji Recommends
I had chocolate fudge pint ordered over door dash. It tasted like someone melted a tyre and filled it in the pint. Disgusting.
Didn't use enough milk for milkshakes they were way to thick claims they open at 10am but don't open their doors til 11am and was very snooty about it even though the door says 10am right on it there is no sign up saying whether there is a specific time for drive thru and the lobby it just says 10am period so she should of had the doors opened already we waited out there for 15 minutes before she opened it and that was after we called to say that the door was locked and she was very rude on the phone.
Awesome staff!I was hoping that prices would come down as it cheaper to get it most days at Albertsons which is sad.
So in this one humble man's opinion Baskin-Robbins has really good ice cream. It's just a crying shame that the staff they hire has to have such a piss poor attitude. I've had three experiences in the last week with this location due to the fact it's hot and I love mint chocolate chip. The first experience I had the two girls at the counter were extremely nice and outgoing with the guy that was above them managing the place was screaming and yelling at him and talking to them in a melodramatic tone with a lot of derogatory words to the fact that they were afraid to ask him how to show them how to get change out of the register so I could tip the girl that helped me. I had to correct his manner. Second time I visit again ice cream is good attitudes are terrible. The third time is exactly the same from all staff this time with my daughter and my niece and they tell us that they can't serve us inside the doors were only open because they let their friends in if we need service we have to go outside to the drive thru window that is literally 15 ft away. Needless to say there won't be a fourth time I can't continue with the attitude that they are giving me and there is other ice cream.
There is no reason why it should take 2 hrs to fill up 2 pints of icecream for an uber eats order which I’m about to cancel. Your store needs to get its $hit together.