20 minutes waiting to order food, staff didn't understand register, when we got our mozzarella triangles they were over cooked and had no cheese at all. The other locations are way better, I would avoid this one.
Atmosphere: 1
Food: 1
Service: 1
Ellen Dehner
BEST stuffed pizza ever made!! Wish we lived close to one!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Pie, Deep Dish Pepperoni Pizza, Individual 6 Stuffed Deep Dish, Giordano's House Salad, Deep Dish Sausage Pizza
JC Brindley
Just moved to the area and wanted a hearty meal that we could reheat for a couple days while we await delivery of our household goods. Ordered through DoorDash since we didn't have the energy after a thousand things went wrong with our new rental (see my review on that - avoid Angela Bjork!!).Ordered a medium deep dish and spaghetti and meatballs family meal. DoorDash/Giordano's forgot about our spaghetti and meatballs entree, so had to call the store and then we ended up having to pick up the missing item. They were about to close, so I'm thankful they were able to make the entree for us, but would've much preferred not having to go out of our way for the food we ordered to be delivered.However, food was delicious, and just what we needed.Moral of the story - do carryout, and double check at pick-up.
Food: 5
Service: 4
Joshua Wilson
They should close this store, seeing how the dining room is never open and their pizza taste like it's frozen and not fresh
Ricky Uppal
Love coming to this place.. but really disappointed this time . There was shortage of condiments like ketchup . Serving size is also reduced . Employee just laughing when asking for anything. Last time coming here. Really got be wondering they were charging $5 for fries for really small quantity. Last timevisiting
Atmosphere: 1
Food: 1
Service: 1
Donna Dunk
There was no service to speak of. From ordering yourself to getting your own water and beverages,there was no wait staff. The restaurant was run down looking with torn booths. The pizza was good but I would carry out next time.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Deep Dish Sausage Pizza
Michael J. Murphy
UPDATE: Unfortunately, I need to change my original review. On 4/4/24 we dined here and experienced the changes described by other recent reviewers. Due to these drastic changes in the service we will not be returning to this location again. I hope the other Giordano's restaurants are having more success and continue to offer the level of service customers have come to expect from this iconic Chicago pizza chain.Been here numerous times. Great Chicago deep dish pizza. Thin crust is good too. Pretty much like any other Giordano's location. The service can be a bit slow. Definitely plan to go back again.
Tony Bryan
This place does need to close their doors. They can’t afford servers or drinks.We were a party of 7 and had to write down our own order and take it up to the register and read it off to them. And pay in advance!!!The service was non-existent.Gas station soda bottles and gas to request a pitcher of water, which they brought out with 2 glasses rest of us had to use solo cups. RidiculousWe won’t be back to this location!!
Atmosphere: 3
Food: 1
Service: 1
Armando Acosta
The deep dish pizza is really good but the only thing about this location is that a giordano's pizza the costumers have to go and order at the counter and pay in advance it's my first time experiencing this at a giordano's location that I know of all the location's of giordano's I've been to its not the same as here that you order at the counter to pay in advance service I give it a 2 star its not the servers fault but of how the location is managed that's how they want to take care of there costumers that's fine but at least place a sign to let costumers know of what to expect on service, the atmosphere I gave it a 2 star is like so sad and depressing no music to make you feel welcoming ,no sound just 2 tvs on .this place could be a better place if you just change the atmosphere a little and take care of your costumers at their tables .my final is I would come back because the pizza was good everything else I know yous could get better on it .
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Deep Dish Pepperoni Pizza, Deep Dish Sausage Pizza
Joshua Finkel
Just bad luck. I went to the one branch that the pizza oven had broken. So no pizza!! and I asked for red wine, and they had no red wine!!! I have been Jonezing for this since LA and I was really bummed out, but I will try again in a different place tomorrow. Not leaving Chicago without eating stuffed pizza!
Okay this is a weird place- order at counter- get your own waterBut…- best deep dish I have ever had- staff was super nice- Again best deep dish I have ever had- wife loved her chicken caprese
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Deep Dish Pie
Joaquin Cortes
I want to write you about an experience I had recently with 2 locations on 3/24/2024. Before I do that, I want you to know that I have been a life long fan of Giordano’s deep-dish pizza since I first visited the Oak Park, Illinois location in 1988. My parents and siblings became huge fans of the food and ambiance at this location and subsequently became regulars, going at least 2 times a month. I have subsequently been going to Giordano’s for pizza throughout high school, college and as a married father of 3 wonderful children.I have had some concerns about the Giordano’s located at 1505 S Randall Rd. Algonquin, IL for some time as I’d, on numerous previous visits had found the cleanliness and service standards to be inadequate. Not withstanding and feeling really nostalgic we decided to go to this same location for dinner. When we arrived, we were met by the host and were advised that we could pick a booth and also that due to a staffing shortage, would need to return to the service counter to put in our order. We sat down and checked the menu and I walked to the service counter to put in our order. I was told that, in addition to the staff shortage, there was only Budweiser beer in bottles (and no other beer available) and that the drink fountain was not working and that we would be served in plastic bottles. After some consternation, I paid for the order and sat at the booth. It was shortly thereafter; I advised the young man to cancel our order as we would be departing. The manager arrived and inquired as to why we were canceling and I advised him that I was unhappy due to the staff shortage as well as the lack of beer options and soft drinks. The manager advised me that he would be serving us and that the staff shortage should not be a concern. I advised him that I was not comfortable paying full-service prices for a sub-par experience. I was provided a receipt for my refund and subsequently left for the next location.We arrived at the 320 S Randall Rd. South Elgin, IL location at approximately 7:15 pm. The server was glad to sit us but advised us that we would not be able to order a deep-dish pizza as the location was closing at 8:00 pm. Having no other option and having exhausted all my family’s patience we agreed to sit and order a pizza and some appetizers. At around 7:20 pm, while we were checking the menu I noticed that the server was taking an order and that the order included a deep-dish pizza. I called the young man over and asked him why, if he was about to put their order in for a deep-dish pizza, he couldn’t do it for us? The server became agitated and reminded us that he had advised us that we would not be able to order a deep-dish pizza prior to sitting us. I again asked what the difference would be if he put our order in along with the other table’s. After advising me that the table had come in before me and that that was the reason he was putting their order in, he relented and told us that he would make an exception. Still dissatisfied with the horrible experience at the Algonquin location and finding no measure of satisfaction at the South Elgin location we again, were forced to abandon our dinner.I worked in the service industry for a long time through high school and college and have never seen a customer told he couldn’t order anything off the menu because they would be closing soon. It was always my experience that if a table arrived 10 or even 5 minutes before closing, they would be welcomed and provided the same level of service as if they’d arrived during the dinner rush. My observations of the Algonquin lead me to believe that the location is suffering and has been suffering financially for quite some time. I wonder if the staff shortage is the result of poor management? I also conclude that the service that we received at the South Elgin location was the result of an over-zealous staff that did not want to be at the restaurant too much longer after close. In both instances myself and my family suffered at the hands of Giordano’s.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Deep Dish Pepperoni Pizza
Sue P.
Visited today and was totally unimpressed. Apparently this location will be closing/moving soon. It would be nice of them to mention that they offer very little dine in service right now . Big sign says $2 beers all day every day. No beer - had a list of beers they once had but were all crossed off. No wine even though the bar had bottles on it. Tappers of beer weren't working. No soda fountains - bottled soda. A big dispenser of help yourself water and cups was set out. You had to order and pay at the counter then they'd bring your pizza out to your table! It was like they gave you a place to eat your take out pizza. Pizza was good but the restaurant smelled a bit like sewer gas. They really need to make this a take out only location until the move is made. Very disappointed.
Ashley J.
Ordered online. We ordered our pizza with olives, pepperoni, and fresh garlic. The pizza was good. Had a buttery crust. We had the italian beef and giardinera arancini and wings with buffalo sauce. Food was ready ready when I picked it up. The arancini was flavorful and had a kick to it. The Buffalo wings were really good, best I have had from a pizza place.
20 minutes waiting to order food, staff didn't understand register, when we got our mozzarella triangles they were over cooked and had no cheese at all. The other locations are way better, I would avoid this one.
Atmosphere: 1
Food: 1
Service: 1
BEST stuffed pizza ever made!! Wish we lived close to one!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Pie, Deep Dish Pepperoni Pizza, Individual 6 Stuffed Deep Dish, Giordano's House Salad, Deep Dish Sausage Pizza
Just moved to the area and wanted a hearty meal that we could reheat for a couple days while we await delivery of our household goods. Ordered through DoorDash since we didn't have the energy after a thousand things went wrong with our new rental (see my review on that - avoid Angela Bjork!!).Ordered a medium deep dish and spaghetti and meatballs family meal. DoorDash/Giordano's forgot about our spaghetti and meatballs entree, so had to call the store and then we ended up having to pick up the missing item. They were about to close, so I'm thankful they were able to make the entree for us, but would've much preferred not having to go out of our way for the food we ordered to be delivered.However, food was delicious, and just what we needed.Moral of the story - do carryout, and double check at pick-up.
Food: 5
Service: 4
They should close this store, seeing how the dining room is never open and their pizza taste like it's frozen and not fresh
Love coming to this place.. but really disappointed this time . There was shortage of condiments like ketchup . Serving size is also reduced . Employee just laughing when asking for anything. Last time coming here. Really got be wondering they were charging $5 for fries for really small quantity. Last timevisiting
Atmosphere: 1
Food: 1
Service: 1
There was no service to speak of. From ordering yourself to getting your own water and beverages,there was no wait staff. The restaurant was run down looking with torn booths. The pizza was good but I would carry out next time.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Deep Dish Sausage Pizza
UPDATE: Unfortunately, I need to change my original review. On 4/4/24 we dined here and experienced the changes described by other recent reviewers. Due to these drastic changes in the service we will not be returning to this location again. I hope the other Giordano's restaurants are having more success and continue to offer the level of service customers have come to expect from this iconic Chicago pizza chain.Been here numerous times. Great Chicago deep dish pizza. Thin crust is good too. Pretty much like any other Giordano's location. The service can be a bit slow. Definitely plan to go back again.
This place does need to close their doors. They can’t afford servers or drinks.We were a party of 7 and had to write down our own order and take it up to the register and read it off to them. And pay in advance!!!The service was non-existent.Gas station soda bottles and gas to request a pitcher of water, which they brought out with 2 glasses rest of us had to use solo cups. RidiculousWe won’t be back to this location!!
Atmosphere: 3
Food: 1
Service: 1
The deep dish pizza is really good but the only thing about this location is that a giordano's pizza the costumers have to go and order at the counter and pay in advance it's my first time experiencing this at a giordano's location that I know of all the location's of giordano's I've been to its not the same as here that you order at the counter to pay in advance service I give it a 2 star its not the servers fault but of how the location is managed that's how they want to take care of there costumers that's fine but at least place a sign to let costumers know of what to expect on service, the atmosphere I gave it a 2 star is like so sad and depressing no music to make you feel welcoming ,no sound just 2 tvs on .this place could be a better place if you just change the atmosphere a little and take care of your costumers at their tables .my final is I would come back because the pizza was good everything else I know yous could get better on it .
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Deep Dish Pepperoni Pizza, Deep Dish Sausage Pizza
Just bad luck. I went to the one branch that the pizza oven had broken. So no pizza!! and I asked for red wine, and they had no red wine!!! I have been Jonezing for this since LA and I was really bummed out, but I will try again in a different place tomorrow. Not leaving Chicago without eating stuffed pizza!
Restaurantji Recommends
Okay this is a weird place- order at counter- get your own waterBut…- best deep dish I have ever had- staff was super nice- Again best deep dish I have ever had- wife loved her chicken caprese
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Deep Dish Pie
I want to write you about an experience I had recently with 2 locations on 3/24/2024. Before I do that, I want you to know that I have been a life long fan of Giordano’s deep-dish pizza since I first visited the Oak Park, Illinois location in 1988. My parents and siblings became huge fans of the food and ambiance at this location and subsequently became regulars, going at least 2 times a month. I have subsequently been going to Giordano’s for pizza throughout high school, college and as a married father of 3 wonderful children.I have had some concerns about the Giordano’s located at 1505 S Randall Rd. Algonquin, IL for some time as I’d, on numerous previous visits had found the cleanliness and service standards to be inadequate. Not withstanding and feeling really nostalgic we decided to go to this same location for dinner. When we arrived, we were met by the host and were advised that we could pick a booth and also that due to a staffing shortage, would need to return to the service counter to put in our order. We sat down and checked the menu and I walked to the service counter to put in our order. I was told that, in addition to the staff shortage, there was only Budweiser beer in bottles (and no other beer available) and that the drink fountain was not working and that we would be served in plastic bottles. After some consternation, I paid for the order and sat at the booth. It was shortly thereafter; I advised the young man to cancel our order as we would be departing. The manager arrived and inquired as to why we were canceling and I advised him that I was unhappy due to the staff shortage as well as the lack of beer options and soft drinks. The manager advised me that he would be serving us and that the staff shortage should not be a concern. I advised him that I was not comfortable paying full-service prices for a sub-par experience. I was provided a receipt for my refund and subsequently left for the next location.We arrived at the 320 S Randall Rd. South Elgin, IL location at approximately 7:15 pm. The server was glad to sit us but advised us that we would not be able to order a deep-dish pizza as the location was closing at 8:00 pm. Having no other option and having exhausted all my family’s patience we agreed to sit and order a pizza and some appetizers. At around 7:20 pm, while we were checking the menu I noticed that the server was taking an order and that the order included a deep-dish pizza. I called the young man over and asked him why, if he was about to put their order in for a deep-dish pizza, he couldn’t do it for us? The server became agitated and reminded us that he had advised us that we would not be able to order a deep-dish pizza prior to sitting us. I again asked what the difference would be if he put our order in along with the other table’s. After advising me that the table had come in before me and that that was the reason he was putting their order in, he relented and told us that he would make an exception. Still dissatisfied with the horrible experience at the Algonquin location and finding no measure of satisfaction at the South Elgin location we again, were forced to abandon our dinner.I worked in the service industry for a long time through high school and college and have never seen a customer told he couldn’t order anything off the menu because they would be closing soon. It was always my experience that if a table arrived 10 or even 5 minutes before closing, they would be welcomed and provided the same level of service as if they’d arrived during the dinner rush. My observations of the Algonquin lead me to believe that the location is suffering and has been suffering financially for quite some time. I wonder if the staff shortage is the result of poor management? I also conclude that the service that we received at the South Elgin location was the result of an over-zealous staff that did not want to be at the restaurant too much longer after close. In both instances myself and my family suffered at the hands of Giordano’s.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Deep Dish Pepperoni Pizza
Visited today and was totally unimpressed. Apparently this location will be closing/moving soon. It would be nice of them to mention that they offer very little dine in service right now . Big sign says $2 beers all day every day. No beer - had a list of beers they once had but were all crossed off. No wine even though the bar had bottles on it. Tappers of beer weren't working. No soda fountains - bottled soda. A big dispenser of help yourself water and cups was set out. You had to order and pay at the counter then they'd bring your pizza out to your table! It was like they gave you a place to eat your take out pizza. Pizza was good but the restaurant smelled a bit like sewer gas. They really need to make this a take out only location until the move is made. Very disappointed.
Ordered online. We ordered our pizza with olives, pepperoni, and fresh garlic. The pizza was good. Had a buttery crust. We had the italian beef and giardinera arancini and wings with buffalo sauce. Food was ready ready when I picked it up. The arancini was flavorful and had a kick to it. The Buffalo wings were really good, best I have had from a pizza place.
Still Chicago number one deep dish
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Dish Sausage Pizza