I got a coffee here, and the service was great! The employee who took my order was very kind and funny. The looks of the place is very clean.Parking: Good area to park your car; it was very empty when I arrived.Kid-friendliness: The employees were very kind to a kid who ordered a donut with his mom.
I ordered through the mobile app, the lady at the window tried to scold me over them not hearing me. And gave me burned hash brown, as well as crumbled my bag when giving it to me
Atmosphere: 1
Food: 1
Service: 1
Luis vazquez
Excellent
Atmosphere: 5
Food: 5
Service: 5
Manuel Donatlan
Good ?
Atmosphere: 5
Food: 5
Service: 5
Christine Miklosik
Took forever with one person at register waiting on everyone. Came in for a gift certificate and a chocolate donut. Donut was out. No envelopes for gift cards. Spent 20 minutes total.
Atmosphere: 5
Food: 3
Service: 4
Trish Alvis
I always take mine to go. This Friday morning the place was packed. The staff was dealing with the drive up but doing a lousy job handling the front. When I asked who was taking orders in front the young woman at the counter was extremely rude to me.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Brownie Batter Donut, Donuts
J Grant
I would give this place 2 stars, but I’ll give it an extra star for the OK donuts and staff. My main complaint is really the quality of the food and coffee..I’ve been here 4-5 times now, and consistently the coffee we’ve ordered has been awful. The iced coffee we ordered recently was flavorless, literally like water, and only somewhat of a semblance to coffee. This is consistent to the last few times I’ve ordered here.When we order food, the quality is always subpar. The hashbrowns we got one morning, for instance, were soggy and tasteless. Breakfast sandwiches could use some work too.While the donuts are OK, there are MUCH BETTER places here in Aurora that sell baked goods for much cheaper prices, such as the Mexican bakery down by Freeman elementary school.Why go here when there are much better options for food and coffee (like the mcdonalds down the street and the neighboring fast food joints..) and much better baked goods at local areas?
Atmosphere: 2
Food: 2
Service: 3
Maya Ortiz
this is the only dunkin i trust to make my coffee correctly, it is very good. Most times when i order, they never seem to understand me and always forget the sugar or cream if i don’t remind them a third time. Food is great, but ordering in the drive thru is
Atmosphere: 3
Food: 4
Service: 2
jesus ernesto
This is not a good place to work alot of animosity and negativity very poor management.
Atmosphere: 1
Food: 1
Service: 1
Kortni Painter
Came here to buy some donuts with my daughter and we weren't afforded the decency of being acknowledged by any of the staff. I guess you have to go through the drive thru in order to place an order.
If I pay for 3 large hot chocolates I want 3 large hot chocolates not just the large cups
Daniel A.
I really don't know if it's the idiot customers or the staff but to wait in the drive thru lane for almost 15 minutes is totally ridiculous & unacceptable. If you're training people do it on off hours.
Kimberly Martin
Good service! Walked in to order. Clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Time, Wake-Up Wrap - Sausage Egg and Cheese, Donuts
Melissa Novak
This is probably the worst DD to go to. The service is AWFUL, and I don't expect much from any DD as it is. They cannot get orders right no matter how many times you repeat yourself, and you will repeat yourself....a lot. The service in general is very slow and unfriendly. You can watch one woman walk around aimlessly trying to figure out what she should be doing, as well as very unhappy staff in general. I understand everyone has a bad day, but this review is based on numerous visits.
Atmosphere: 1
Food: 3
Service: 1
Jessica Mejia
I’m not the type to leave review.. but this was out of hand!! Went through drive thru for a mobile order got to the window to not even get a good morning or even a hello nothing not even a smile!!! The young lady passed me my bag then passed me my iced coffee and just walked away like nothing... I couldn’t even give her a thank you or anything.. and on top of this they didn’t even add my pumpkin spice they added hazelnut syrup. I am truly upset with the bad service I received today. Knowing it’s close to my job too!!! Never will I be back after today.
I got a coffee here, and the service was great! The employee who took my order was very kind and funny. The looks of the place is very clean.Parking: Good area to park your car; it was very empty when I arrived.Kid-friendliness: The employees were very kind to a kid who ordered a donut with his mom.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Time, Caramel Iced Macchiato, Doughnut, Dunkin' Refreshers, Donuts, Iced Latte
I ordered through the mobile app, the lady at the window tried to scold me over them not hearing me. And gave me burned hash brown, as well as crumbled my bag when giving it to me
Atmosphere: 1
Food: 1
Service: 1
Excellent
Atmosphere: 5
Food: 5
Service: 5
Good ?
Atmosphere: 5
Food: 5
Service: 5
Took forever with one person at register waiting on everyone. Came in for a gift certificate and a chocolate donut. Donut was out. No envelopes for gift cards. Spent 20 minutes total.
Atmosphere: 5
Food: 3
Service: 4
I always take mine to go. This Friday morning the place was packed. The staff was dealing with the drive up but doing a lousy job handling the front. When I asked who was taking orders in front the young woman at the counter was extremely rude to me.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Brownie Batter Donut, Donuts
I would give this place 2 stars, but I’ll give it an extra star for the OK donuts and staff. My main complaint is really the quality of the food and coffee..I’ve been here 4-5 times now, and consistently the coffee we’ve ordered has been awful. The iced coffee we ordered recently was flavorless, literally like water, and only somewhat of a semblance to coffee. This is consistent to the last few times I’ve ordered here.When we order food, the quality is always subpar. The hashbrowns we got one morning, for instance, were soggy and tasteless. Breakfast sandwiches could use some work too.While the donuts are OK, there are MUCH BETTER places here in Aurora that sell baked goods for much cheaper prices, such as the Mexican bakery down by Freeman elementary school.Why go here when there are much better options for food and coffee (like the mcdonalds down the street and the neighboring fast food joints..) and much better baked goods at local areas?
Atmosphere: 2
Food: 2
Service: 3
this is the only dunkin i trust to make my coffee correctly, it is very good. Most times when i order, they never seem to understand me and always forget the sugar or cream if i don’t remind them a third time. Food is great, but ordering in the drive thru is
Atmosphere: 3
Food: 4
Service: 2
This is not a good place to work alot of animosity and negativity very poor management.
Atmosphere: 1
Food: 1
Service: 1
Came here to buy some donuts with my daughter and we weren't afforded the decency of being acknowledged by any of the staff. I guess you have to go through the drive thru in order to place an order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
If I pay for 3 large hot chocolates I want 3 large hot chocolates not just the large cups
I really don't know if it's the idiot customers or the staff but to wait in the drive thru lane for almost 15 minutes is totally ridiculous & unacceptable. If you're training people do it on off hours.
Good service! Walked in to order. Clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Time, Wake-Up Wrap - Sausage Egg and Cheese, Donuts
This is probably the worst DD to go to. The service is AWFUL, and I don't expect much from any DD as it is. They cannot get orders right no matter how many times you repeat yourself, and you will repeat yourself....a lot. The service in general is very slow and unfriendly. You can watch one woman walk around aimlessly trying to figure out what she should be doing, as well as very unhappy staff in general. I understand everyone has a bad day, but this review is based on numerous visits.
Atmosphere: 1
Food: 3
Service: 1
I’m not the type to leave review.. but this was out of hand!! Went through drive thru for a mobile order got to the window to not even get a good morning or even a hello nothing not even a smile!!! The young lady passed me my bag then passed me my iced coffee and just walked away like nothing... I couldn’t even give her a thank you or anything.. and on top of this they didn’t even add my pumpkin spice they added hazelnut syrup. I am truly upset with the bad service I received today. Knowing it’s close to my job too!!! Never will I be back after today.
Atmosphere: 1
Food: 2
Service: 1