It's definitely a scam. The meals are more than $15 each for sub-par quality microwave meals. If they don't have the ingredients for a specific meal, they don't include it, but only give you a $5 credit after you pay more than $15 for something you didn't get. The meals all need to be salted and spiced to make them edible. The convenience is not worth it. They don't have people that work in customer service, just AI generated responses.
Nichelle Weathers
I began my subscription in 2021. Customer service has certainly taken a downturn since then. There is no communication. Orders are shipped and dropped on the porch. And smart-mouthed customer service makes statements such as, "If you don't want the meals just give them away." No for the $214 I was charged I don't want to give them away. I want meals to be sent that I can eat. Subscription canceled.
Jenn Lee
Highly don't recommend. Horrible customer service. Never got my order and they don't care. Just a huge inconvenience.
David K
You can not really choose what meal you want. They make you feel like you have some choice, and you choose a plan like keto. For this reason, we canceled. 50% of the meals have something I have to eat around, like mushrooms onions or something. The quality is great and steaks are great for delivery. No prep is nice.
Mrs L
Missing meals, soggy pasta, stinky salmon, horrible customer service, they make it nearly impossible to cancel and will charge you after you try to cancel! Stay away! I’ve wasted hours trying to fix the mess they caused me.
Kayla Melvin
In the beginning all was well. About a month in i was lucky to receive all of my items ordered plus they came damaged. Dont waste your time.
Andy Gibbs
I am writing in regards to the last few orders have been messed up. I tried calling and well the call center you have chosen you can barely understand the person and got no ware. Then I tried the chat and they supposedly gave me a credit for not getting the Thanksgiving turkey dinners I ordered. We ended up not getting those and instead received 6 of some other meal. The next order we were shorted one meal and it showed up a day late. Then my last order was for 8 and we got 6. I signed my father up and on his first box he was supposed to get free i thought but ended up paying and only got 4 of the 6 meals. I would like any money that is owed to me returned to my card asap and I will be cancelling my account. I do not have time to track down my food and whats owed to me since you cant get it right.Very dissatisfied,Andy
Mona Azlan
Not worth the money. Not reliable at all. Customer service not helpful. They promised me credit for missing meals that were supposed to be replaced on the next box without charge. Not only That did not happen. I was missing 3 meals on the next box. The reason/ excuse I got is that they were out of products!!! How unprofessional!
Kaley Crum
Apparently, not clicking on an email means "please send me food"?If you notice the charge on your credit card and call support, even if you call then immediately, they will tell you that it's "too late to do anything."
Aimee Pelletier
I recommend against using Factor 75. When there is a problem, such as changed delivery dates and incomplete deliveries, or even inaccurate charges, their responses are inconsistent and confusing. They CHARGED me for the amount that was supposed to be refunded to me (in addition to the initial charge) and tried saying just that amount will be refunded -- as if a gift! Confused? Me too!
I would have given them a five. However, they were very deceptive in renewing after I had cancelled. I logged in to show my husband some of the menu options because we were going to start ordering again after holidays. WE DID NOT PLACE AN ORDER AT THAT TIME. A few days later there was a charge from them on my credit card, so I called them. I was told that the subscription automatically renews if you log in, even if you don't order. They refused to credit my account back. I think this is extremely deceptive and I will NEVER use them again.
Abdul Atheem Muhammad
I'm very unhappy at the fact that a charge to My debit card was made from this place tonight at 11:22pm was attempted, but declined because I'm not in that state so My card company denied the charges because they sent Me a message to verify the charges and I denied it. So the charges were cancelled!!! Aren't the procedures for using a credit/debit card, is that the card holder has to produce valid identification...yes or no!!!? Knock it off criminals, and do transactions the right way or suffer the consequences, DIG IT!!!?
Stephanie High
Their customer service / customer satisfaction is trash.Skipped a week of deliveries but they charged me for the order and when I called to fix it, they said there was nothing they could do about it. I specifically stated in my profile what foods I can and cannot eat, this order contains food that I can’t consume. So not only did they charge me ~$200 on an order I didn’t want, they also are sending food I cannot eat.Every subscription service I’ve had sends you automated notifications a few days before they charge to avoid these issues. Membership canceled.
Jon Schoenherr
My meals were supposed to arrive today. Their website still says today, but upon finding and following the tracking link, it said they'll be delivered tomorrow. ZERO NOTICE from Factor (I checked my junk/spam, as well as my Factor account), and all they offer is a $10 credit. Wow. Meanwhile I'm out the hour of time I've wasted figuring out THEIR problem, plus the meals I was counting on having to get me through today. Boo. ☹️ ???
Marion K.
I ordered my first delivery to coincide with a road trip vacation, I thought it was a great idea to take ready made meals with me to avoid having to eat at restaurants every day.Unfortunately, the delivery was delayed! So much for my great plan...I called Customer Care to cancel the order as I would not be home to receive it, and I was told they would not cancel the order, and would not refund the cost of the order either, in spite of me explaining I would not be home for a week!So disappointing.
It's definitely a scam. The meals are more than $15 each for sub-par quality microwave meals. If they don't have the ingredients for a specific meal, they don't include it, but only give you a $5 credit after you pay more than $15 for something you didn't get. The meals all need to be salted and spiced to make them edible. The convenience is not worth it. They don't have people that work in customer service, just AI generated responses.
I began my subscription in 2021. Customer service has certainly taken a downturn since then. There is no communication. Orders are shipped and dropped on the porch. And smart-mouthed customer service makes statements such as, "If you don't want the meals just give them away." No for the $214 I was charged I don't want to give them away. I want meals to be sent that I can eat. Subscription canceled.
Highly don't recommend. Horrible customer service. Never got my order and they don't care. Just a huge inconvenience.
You can not really choose what meal you want. They make you feel like you have some choice, and you choose a plan like keto. For this reason, we canceled. 50% of the meals have something I have to eat around, like mushrooms onions or something. The quality is great and steaks are great for delivery. No prep is nice.
Missing meals, soggy pasta, stinky salmon, horrible customer service, they make it nearly impossible to cancel and will charge you after you try to cancel! Stay away! I’ve wasted hours trying to fix the mess they caused me.
In the beginning all was well. About a month in i was lucky to receive all of my items ordered plus they came damaged. Dont waste your time.
I am writing in regards to the last few orders have been messed up. I tried calling and well the call center you have chosen you can barely understand the person and got no ware. Then I tried the chat and they supposedly gave me a credit for not getting the Thanksgiving turkey dinners I ordered. We ended up not getting those and instead received 6 of some other meal. The next order we were shorted one meal and it showed up a day late. Then my last order was for 8 and we got 6. I signed my father up and on his first box he was supposed to get free i thought but ended up paying and only got 4 of the 6 meals. I would like any money that is owed to me returned to my card asap and I will be cancelling my account. I do not have time to track down my food and whats owed to me since you cant get it right.Very dissatisfied,Andy
Not worth the money. Not reliable at all. Customer service not helpful. They promised me credit for missing meals that were supposed to be replaced on the next box without charge. Not only That did not happen. I was missing 3 meals on the next box. The reason/ excuse I got is that they were out of products!!! How unprofessional!
Apparently, not clicking on an email means "please send me food"?If you notice the charge on your credit card and call support, even if you call then immediately, they will tell you that it's "too late to do anything."
I recommend against using Factor 75. When there is a problem, such as changed delivery dates and incomplete deliveries, or even inaccurate charges, their responses are inconsistent and confusing. They CHARGED me for the amount that was supposed to be refunded to me (in addition to the initial charge) and tried saying just that amount will be refunded -- as if a gift! Confused? Me too!
Restaurantji Recommends
I would have given them a five. However, they were very deceptive in renewing after I had cancelled. I logged in to show my husband some of the menu options because we were going to start ordering again after holidays. WE DID NOT PLACE AN ORDER AT THAT TIME. A few days later there was a charge from them on my credit card, so I called them. I was told that the subscription automatically renews if you log in, even if you don't order. They refused to credit my account back. I think this is extremely deceptive and I will NEVER use them again.
I'm very unhappy at the fact that a charge to My debit card was made from this place tonight at 11:22pm was attempted, but declined because I'm not in that state so My card company denied the charges because they sent Me a message to verify the charges and I denied it. So the charges were cancelled!!! Aren't the procedures for using a credit/debit card, is that the card holder has to produce valid identification...yes or no!!!? Knock it off criminals, and do transactions the right way or suffer the consequences, DIG IT!!!?
Their customer service / customer satisfaction is trash.Skipped a week of deliveries but they charged me for the order and when I called to fix it, they said there was nothing they could do about it. I specifically stated in my profile what foods I can and cannot eat, this order contains food that I can’t consume. So not only did they charge me ~$200 on an order I didn’t want, they also are sending food I cannot eat.Every subscription service I’ve had sends you automated notifications a few days before they charge to avoid these issues. Membership canceled.
My meals were supposed to arrive today. Their website still says today, but upon finding and following the tracking link, it said they'll be delivered tomorrow. ZERO NOTICE from Factor (I checked my junk/spam, as well as my Factor account), and all they offer is a $10 credit. Wow. Meanwhile I'm out the hour of time I've wasted figuring out THEIR problem, plus the meals I was counting on having to get me through today. Boo. ☹️ ???
I ordered my first delivery to coincide with a road trip vacation, I thought it was a great idea to take ready made meals with me to avoid having to eat at restaurants every day.Unfortunately, the delivery was delayed! So much for my great plan...I called Customer Care to cancel the order as I would not be home to receive it, and I was told they would not cancel the order, and would not refund the cost of the order either, in spite of me explaining I would not be home for a week!So disappointing.