So we go in on Thursday March 28, 2024 to get some dessert for the kids. There were 5 of us there to order. The girl at the register already stating that they are closed and we cannot get anything. There is no sign to say what time they were closing that day. She also stated that the batter is all finished. After trying to see what else we can get, she finally says that I can give you ice cream. We did not come in for ice cream but thank you asked if they can make 5 shakes. Again she stated we are closed and I cannot give 5 shakes. I have time to make 2 shakes. After waiting around they gave us the 2 shakes and immediately said that We are closed and you guys need to leave. Mind you there were 5 other people, 1 Caucasian lady and 2 guys and 2 girls in same group. They were still sitting there enjoying the last of the batter items. But than again the Caucasian employee yelled “I said we are closed you guys need to leave and directed it at my daughters and my wife. Mind you they all had hijabs( head scarves ) on. The 2 employees were so rude and racist. So I called Friday to speak to a manager and Yaaz was on the phone, so I told him the entire story and he apologized and said what I can do is give you 4 items on the house. Just come by any time and pick them up. He was busy on Friday and Saturday so I couldn’t go back. Sunday and Monday it was pouring rain so I called just a little while ago on Tuesday April 2, 2024. I asked for a manager and lady on phone said she was. I told her about the incident and told her what Yaaz said and that like to come in today and pick up any 4 items form the menu. She started talking about how Yaaz is not the mgr and he doesn’t get to make those kind of decisions and that it’s 5 days later and you just can’t come in and expect free food. I told her I’m not expecting anything except what Yaaz offered himself. I didn’t twist his arm to give me what I wanted. I also told this lady on the phone ( who would not give her name and stated she was the mgr) that her employees were racist towards my family and that that was the bigger picture that was wrong about their establishment.I generally don’t write bad reviews, but the so called mgr lady on 4-2-24 at 6:10’pm just made it worse than how she could have handled it. She clearly said “ you can’t come here so many days later and expect free food”Trust me I don’t want anything free from this place.The real managers of Eiffel should read my constructive criticism and make it right.I hope all of the women that wear hijabs listen to my original complaint.I never asked Yaaz for anything from the beginning except for him to let the store manager know what happened at this location with the racial profiling from Thursday night.
Atmosphere: 1
Food: 1
Service: 1
Alex Alex
Absolutely delicious desserts. Anything you get is super sweet and filling. Loved the ice cream and the little waffles dish. They are also very efficient in making everything fast. The only downside is, seating is not comfortable. Inside the store there are only benches and outside is a limited seating during a limited time of the year. So being an ice cream place, you would think they will make it inviting for their customers to enjoy their ice cream before it melts. Other than that inconvenience, I would say this is a very nice dessert place.
Atmosphere: 3
Food: 4
Service: 4
Gerardo Aguirre
My first time here! I WILL BE BAAACK! I tried the bubble waffle cone w 2 scoops of ice creams. The waffle is too die fo.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BYO Bubble Waffle
Nicole Cortez
Absolutely love this place! So friendly and everything always looks and tastes like perfection!
Me and my friend walked in at 9:50pm, we got in line to order and the first thing the employee with the red hair and full face of makeup told us “there’s not enough time to serve you because by the time I finish your ice cream it’ll be past 10”… we said okay and walked out since we got kicked out and didn’t get our dessert… I don’t understand how scooping ice cream could possibly take 10 minutes and can’t “finish on time”. The place closes at 10, doesn’t mean you kick out your customers BEFORE 10 AND NOT TAKE THEIR ORDER!!!! Very unprofessional and I hope this is discussed with the owners of this place!!!!
Service: 1
Kendahl Knight
Amazing Customer service especially
Atmosphere: 5
Food: 5
Service: 5
J Kalo
Not open by 2.
David Junio
We had the founder waffles! Medium size! It was delicious and we loved it with 3 people and we were full! Definitely a place to eat after or before lunch! It was great to have sink too just in case it gets messy!
Atmosphere: 5
Food: 5
Service: 5
Amjed D
This place is great for family and/or friend time. A great place for Muslims looking for halal options.
Kaylee B.
Very cool shop, prices are reasonable. No tables inside but only outside. I got the Cookie Monster waffle cone. Warning very messy to eat. I would come back to try more items on the menu
This is my favorite little treat. The towers especially are SO GOOD but tbh I’ve never had anything that wasn’t amazing.
Atmosphere: 5
Food: 5
Service: 5
Bri K.
Cool ice cream place with a twist on the classic waffle cone! They've got lots of variations and fun options for all ages! And for those (like me) that are less adventurous, they've got many delicious/normal flavors of ice cream too. They've got seating inside and outside. I highly recommend!
Brianna Keller-Galley (Bri)
Cool ice cream place with a twist on the classic waffle cone! They've got lots of variations and fun options for all ages! And for those (like me) that are less adventurous, they've got many delicious/normal flavors of ice cream too. They've got seating inside and outside. I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Rich KR
Great ice cream and ice cream desserts. Nice and cool service.
Atmosphere: 3
Food: 5
Service: 5
dave poholarz
Decided to try during the week and we were pleasantly surprised! The hazelnut ganache was creamy, chocolatey and rich. We went back the week after and the week after that. We continue to visit for our weekly treat. The staff is always very friendly and quick to help! Wish they had small tables inside, but they benches aren’t too bad!
So we go in on Thursday March 28, 2024 to get some dessert for the kids. There were 5 of us there to order. The girl at the register already stating that they are closed and we cannot get anything. There is no sign to say what time they were closing that day. She also stated that the batter is all finished. After trying to see what else we can get, she finally says that I can give you ice cream. We did not come in for ice cream but thank you asked if they can make 5 shakes. Again she stated we are closed and I cannot give 5 shakes. I have time to make 2 shakes. After waiting around they gave us the 2 shakes and immediately said that We are closed and you guys need to leave. Mind you there were 5 other people, 1 Caucasian lady and 2 guys and 2 girls in same group. They were still sitting there enjoying the last of the batter items. But than again the Caucasian employee yelled “I said we are closed you guys need to leave and directed it at my daughters and my wife. Mind you they all had hijabs( head scarves ) on. The 2 employees were so rude and racist. So I called Friday to speak to a manager and Yaaz was on the phone, so I told him the entire story and he apologized and said what I can do is give you 4 items on the house. Just come by any time and pick them up. He was busy on Friday and Saturday so I couldn’t go back. Sunday and Monday it was pouring rain so I called just a little while ago on Tuesday April 2, 2024. I asked for a manager and lady on phone said she was. I told her about the incident and told her what Yaaz said and that like to come in today and pick up any 4 items form the menu. She started talking about how Yaaz is not the mgr and he doesn’t get to make those kind of decisions and that it’s 5 days later and you just can’t come in and expect free food. I told her I’m not expecting anything except what Yaaz offered himself. I didn’t twist his arm to give me what I wanted. I also told this lady on the phone ( who would not give her name and stated she was the mgr) that her employees were racist towards my family and that that was the bigger picture that was wrong about their establishment.I generally don’t write bad reviews, but the so called mgr lady on 4-2-24 at 6:10’pm just made it worse than how she could have handled it. She clearly said “ you can’t come here so many days later and expect free food”Trust me I don’t want anything free from this place.The real managers of Eiffel should read my constructive criticism and make it right.I hope all of the women that wear hijabs listen to my original complaint.I never asked Yaaz for anything from the beginning except for him to let the store manager know what happened at this location with the racial profiling from Thursday night.
Atmosphere: 1
Food: 1
Service: 1
Absolutely delicious desserts. Anything you get is super sweet and filling. Loved the ice cream and the little waffles dish. They are also very efficient in making everything fast. The only downside is, seating is not comfortable. Inside the store there are only benches and outside is a limited seating during a limited time of the year. So being an ice cream place, you would think they will make it inviting for their customers to enjoy their ice cream before it melts. Other than that inconvenience, I would say this is a very nice dessert place.
Atmosphere: 3
Food: 4
Service: 4
My first time here! I WILL BE BAAACK! I tried the bubble waffle cone w 2 scoops of ice creams. The waffle is too die fo.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BYO Bubble Waffle
Absolutely love this place! So friendly and everything always looks and tastes like perfection!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie, BYO Bubble Waffle, Cookie Monster
Me and my friend walked in at 9:50pm, we got in line to order and the first thing the employee with the red hair and full face of makeup told us “there’s not enough time to serve you because by the time I finish your ice cream it’ll be past 10”… we said okay and walked out since we got kicked out and didn’t get our dessert… I don’t understand how scooping ice cream could possibly take 10 minutes and can’t “finish on time”. The place closes at 10, doesn’t mean you kick out your customers BEFORE 10 AND NOT TAKE THEIR ORDER!!!! Very unprofessional and I hope this is discussed with the owners of this place!!!!
Service: 1
Amazing Customer service especially
Atmosphere: 5
Food: 5
Service: 5
Not open by 2.
We had the founder waffles! Medium size! It was delicious and we loved it with 3 people and we were full! Definitely a place to eat after or before lunch! It was great to have sink too just in case it gets messy!
Atmosphere: 5
Food: 5
Service: 5
This place is great for family and/or friend time. A great place for Muslims looking for halal options.
Very cool shop, prices are reasonable. No tables inside but only outside. I got the Cookie Monster waffle cone. Warning very messy to eat. I would come back to try more items on the menu
Restaurantji Recommends
This is my favorite little treat. The towers especially are SO GOOD but tbh I’ve never had anything that wasn’t amazing.
Atmosphere: 5
Food: 5
Service: 5
Cool ice cream place with a twist on the classic waffle cone! They've got lots of variations and fun options for all ages! And for those (like me) that are less adventurous, they've got many delicious/normal flavors of ice cream too. They've got seating inside and outside. I highly recommend!
Cool ice cream place with a twist on the classic waffle cone! They've got lots of variations and fun options for all ages! And for those (like me) that are less adventurous, they've got many delicious/normal flavors of ice cream too. They've got seating inside and outside. I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Great ice cream and ice cream desserts. Nice and cool service.
Atmosphere: 3
Food: 5
Service: 5
Decided to try during the week and we were pleasantly surprised! The hazelnut ganache was creamy, chocolatey and rich. We went back the week after and the week after that. We continue to visit for our weekly treat. The staff is always very friendly and quick to help! Wish they had small tables inside, but they benches aren’t too bad!
Atmosphere: 4
Food: 5
Service: 5