I live near this location so I've come here often and now is the worst time to do business with these people as their staff and managers lie.I got the wrong size sandwich a while ago and remember I called in to tell them so I could exchange it. The girl on the phone ended up telling me that the manager said he made it himself and it was the right size. I had already double checked before calling and they gave us a skinny instead of a big. They literally could have just remade the damn sandwich but instead gave me a coupon in the mail several days later. The dumbest stuff smh.
Atmosphere: 5
Food: 3
Service: 1
Jennifer Lehman
It’s hard to find excellent customer service anymore but, Michelle (the manager I believe on duty) was exceptional today. My sandwich was taking a long time and she offered me a free drink. It then took a little bit more time and she offered me a cookie, introduced herself to me, asked me my name and I chatted with her for a bit. I rarely find someone who goes out of their way to make a customer happy anymore, and I was really impressed with her. I hope whoever is her manager reading this knows that they have a good team member on their hands! I’ll be back for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wreck on Wheat, Sandwich
bob o'link
Friendly staff and a great sandwich. Especially the hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck
Whitney Brewer
My kids and I stopped here because we know how wonderful the location is! We had a fantastic interaction with the guys that were putting our toppings on our sandwiches. One had a blue bandana and the other had a tan hat. They truly made our day better! The food is always great and never been bad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Randy Stomp
We ordered through the app and added all the toppings for pickup. When we got home they only added meat to all the sandwiches. Completely ignored instructions. Poorly managed store
Food: 1
Service: 1
D L
I ordered Mac and cheese with bacon and a sandwich which I ordered on the app. The good wasn’t ready till 20 min after promised time half way back home I realized the bacon was missing on my Mac and cheese I had to drive back. The cashier al elder lady was rude and upset and put bacon in a cup and said “that’s the bacon you would get on it” as if I was asking for anything free! I paid for the bacon and returned for it but she treated me as if I was asking for charity! Ruined my lunch completely! I will not give this location a second try.
Atmosphere: 1
Food: 1
Service: 1
SiimplyCloudii
Manger is absolutely disrespectful and degrading towards anyone who doesn’t speak English fully. Regularly flirts with younger customers and is insanely rude to customers and her workers. Very rude.All the workers are very sweet and respectful of order unlike the manager. Would rate it well without considering the fact the manager is disrespectful and flat out rude.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Roast Beef
Jillian Varela
I frequent potbelly’s, usually I order online but today I made an impromptu pickup. It was raining and I had a very anxious puppy in the car. Anyways, it was busy, I placed my order and I spoke with Malik. I asked him if it was ok for me to wait in the car with my pup until my food was ready. He was super accommodating and just very sweet. He said it wasn’t a problem. I waited in the car for the customers in front of me to leave then I was able to go back in and pay. Malik was sincere and helpful. The staff was very nice, food was good. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Layla Ervin
We got Potbelly's Mac n cheese , and it was awful . Just by looking at it I already knew it was bad. It was dry and tasted old.?
Nicole H.
Great food and service! Their new staff member Elante (sorry if I spelled your name incorrectly) was super friendly and helpful!
im standing in hete nowordered big double meat upon payi notice how small it is!! i'm like thats wrong !! the package was small the filling wete much lessthey decided yo make it right!!!$ 25 potbelly better be rightlisten potbelly dont be cheap and skimpy !!!! im justified by god and have peice in god amendo it rightcheck your mest people!!!!
Michael Rivera
It would be great if their website or app worked more than once. We have not been able to place another order on either one. It always comes up as "Forbidden."
Patricia Schultz
Ordered through Activemenu. Was notified when ready. Just walked in, the bag of food was in the bin. Everything was correct and delicious.
Pamela Ramazzotto
Great place, great sandwich! Asked the bread be trimmed down like a TKY and it was down just like I like it. Thank you staff. Easy peppers were just right.
Atmosphere: 5
Food: 5
Service: 5
Michael Kwarta
Should be zero star. We order online for Delivery waited for an hour and half. We did called the store the Employee pick up the phone and found out we are the deaf family and put us on hold for like 10 minutes . Then my wife call the store with her own phone they did answered saying we don't deal with deaf people and hung up.... Those Employee need to be education seriously... Very rude Employee!!!!
I live near this location so I've come here often and now is the worst time to do business with these people as their staff and managers lie.I got the wrong size sandwich a while ago and remember I called in to tell them so I could exchange it. The girl on the phone ended up telling me that the manager said he made it himself and it was the right size. I had already double checked before calling and they gave us a skinny instead of a big. They literally could have just remade the damn sandwich but instead gave me a coupon in the mail several days later. The dumbest stuff smh.
Atmosphere: 5
Food: 3
Service: 1
It’s hard to find excellent customer service anymore but, Michelle (the manager I believe on duty) was exceptional today. My sandwich was taking a long time and she offered me a free drink. It then took a little bit more time and she offered me a cookie, introduced herself to me, asked me my name and I chatted with her for a bit. I rarely find someone who goes out of their way to make a customer happy anymore, and I was really impressed with her. I hope whoever is her manager reading this knows that they have a good team member on their hands! I’ll be back for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wreck on Wheat, Sandwich
Friendly staff and a great sandwich. Especially the hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck
My kids and I stopped here because we know how wonderful the location is! We had a fantastic interaction with the guys that were putting our toppings on our sandwiches. One had a blue bandana and the other had a tan hat. They truly made our day better! The food is always great and never been bad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
We ordered through the app and added all the toppings for pickup. When we got home they only added meat to all the sandwiches. Completely ignored instructions. Poorly managed store
Food: 1
Service: 1
I ordered Mac and cheese with bacon and a sandwich which I ordered on the app. The good wasn’t ready till 20 min after promised time half way back home I realized the bacon was missing on my Mac and cheese I had to drive back. The cashier al elder lady was rude and upset and put bacon in a cup and said “that’s the bacon you would get on it” as if I was asking for anything free! I paid for the bacon and returned for it but she treated me as if I was asking for charity! Ruined my lunch completely! I will not give this location a second try.
Atmosphere: 1
Food: 1
Service: 1
Manger is absolutely disrespectful and degrading towards anyone who doesn’t speak English fully. Regularly flirts with younger customers and is insanely rude to customers and her workers. Very rude.All the workers are very sweet and respectful of order unlike the manager. Would rate it well without considering the fact the manager is disrespectful and flat out rude.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Roast Beef
I frequent potbelly’s, usually I order online but today I made an impromptu pickup. It was raining and I had a very anxious puppy in the car. Anyways, it was busy, I placed my order and I spoke with Malik. I asked him if it was ok for me to wait in the car with my pup until my food was ready. He was super accommodating and just very sweet. He said it wasn’t a problem. I waited in the car for the customers in front of me to leave then I was able to go back in and pay. Malik was sincere and helpful. The staff was very nice, food was good. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
We got Potbelly's Mac n cheese , and it was awful . Just by looking at it I already knew it was bad. It was dry and tasted old.?
Great food and service! Their new staff member Elante (sorry if I spelled your name incorrectly) was super friendly and helpful!
Restaurantji Recommends
im standing in hete nowordered big double meat upon payi notice how small it is!! i'm like thats wrong !! the package was small the filling wete much lessthey decided yo make it right!!!$ 25 potbelly better be rightlisten potbelly dont be cheap and skimpy !!!! im justified by god and have peice in god amendo it rightcheck your mest people!!!!
It would be great if their website or app worked more than once. We have not been able to place another order on either one. It always comes up as "Forbidden."
Ordered through Activemenu. Was notified when ready. Just walked in, the bag of food was in the bin. Everything was correct and delicious.
Great place, great sandwich! Asked the bread be trimmed down like a TKY and it was down just like I like it. Thank you staff. Easy peppers were just right.
Atmosphere: 5
Food: 5
Service: 5
Should be zero star. We order online for Delivery waited for an hour and half. We did called the store the Employee pick up the phone and found out we are the deaf family and put us on hold for like 10 minutes . Then my wife call the store with her own phone they did answered saying we don't deal with deaf people and hung up.... Those Employee need to be education seriously... Very rude Employee!!!!