On top of my original complaint, the item was cold - likely because they never put it in the heater. This is one of the worst experiences I've had with this location. My original complaint is I had earned a free pretzel item reward and selected redeem now when I was next in line after a group that I thought had already ordered but I guess decided to make 3 more separate orders. I stood there next in line for over 10 minutes so my earned reward which had not been redeemed "expired". The cashier put the code in manually and I paid the remainder for my lemonade mixer which is severely overpriced at 50 cents more than the regular which is already overpriced. After I paid the difference and was waiting for my drink in addition to my free pretzel, the cashier said the reward expired. I explained that was because I had been standing in line for over 10 minutes behind a group that seemed to acquire more people with each separate order. I told her I wasn't leaving without the free item I earned and the item I had just paid for. After a minute with my frustration and disbelief increasing, she finally honored the unused yet "expired" reward. My issue is with the time limit of usage of an earned reward. I also have an issue with the price if the lemonade. I also have an issue with the service because rather than apologizing for the wait which caused my earned reward to expire and honoring the reward without rebuttal, she made me uncomfortable and upset by initially refusing to give me my order. I usually order ahead in the app and pick up my order, but today I didn't. The wait would have been the same regardless because they don't honor pick up customers before the ordering customers. Another problem I have is the inventory. In the mid-afternoon there shouldn't be anything not readily available. They've had all morning to get items prepared and in the heated container. It was only 2 people, one at the register and the other making pretzels. Every other customer or group shouldn't have to wait 15 minutes per order.
Atmosphere: 1
Food: 2
Service: 1
Nicole T
The only thing I ordered was a large raspberry lemonade. It was ok. Everything is just overpriced these days.
Joel Gonzalez
Nothing special. It is inside River Oaks Mall, kind of depressing, mall is dying, lot of stores are closed, no food court!
Atmosphere: 1
Food: 4
Service: 4
Vita Tayz
Two times in a row I went to this location in River Oaks Mall. I asked how long before pretzels are done. Every time they say 10mins. Then no they don’t expect or seem as if they want you to wait. Literally the vibe they give you. So I start walking off just for them to start putting butter on pretzels. Second time there 30mins after the mall is open on a Sunday there’s absolutely nothing ready to they’re getting ready to make the first set of pretzels. No, let me not lie you can order a drink only, because that’s the only thing that be ready. Just so unprofessional!Went back today and it was a huge difference! There was two workers who seem new and the one man who was cooking was great! He took the order from the glass and was really professional and helpful. Thanks for making it better.
TERRY TIBBSGriffin
The older lady was very nice.
Atmosphere: 5
Food: 5
Service: 5
Lanesha Green
The cashier who worked 10-30 around 6:45 pm was very unprofessional and had a nasty attitude I won’t be back never
Service: 1
Linda Carson
It's o.k. but I like wetzel pretzel better
William B.
I am a current employee I would say that this place is great first job I've worked here for a couple years and the only issues would be confusion between customers and the employees people threaten us everyday and want to fight because we follow the rules that are given and when we stop serving things after we already are closed they expect us to give away free stuff which is not what we do
Michael Co
Placed my order and guy got it wrong and had to remake my daughter hot cocoa. I asked for a salted pretzel he gave me a plain pretzel which I didn’t realize until I got home. And I like cheese with my pretzel which they did not have. I do not recommend this place at all
Melissa H
No salted pretzels, no hotdog bites, none of the frozen beverages that you have GIANT ads for. Told to add salt if I wanted a salted pretzel.
Placed my order and guy got it wrong and had to remake my daughter hot cocoa. I asked for a salted pretzel he gave me a plain pretzel which I didn’t realize until I got home. And I like cheese with my pretzel which they did not have. I do not recommend this place at all
melissa trzeciak
Who makes a glazin raisin with no glaze? Auntie Ann’s in River Oaks.
Hannah Chester
The food wasn't great. I was disappointed.. however the staff did move the line pretty quick.
Melissa Shaffer
No salted pretzels, no hotdog bites, none of the frozen beverages that you have GIANT ads for. Told to add salt if I wanted a salted pretzel.
Luis Jimenez
buy Mini pretzel dog, pay $ 5.69 for (10pc) but they only put you only (8pc) they rob you
On top of my original complaint, the item was cold - likely because they never put it in the heater. This is one of the worst experiences I've had with this location. My original complaint is I had earned a free pretzel item reward and selected redeem now when I was next in line after a group that I thought had already ordered but I guess decided to make 3 more separate orders. I stood there next in line for over 10 minutes so my earned reward which had not been redeemed "expired". The cashier put the code in manually and I paid the remainder for my lemonade mixer which is severely overpriced at 50 cents more than the regular which is already overpriced. After I paid the difference and was waiting for my drink in addition to my free pretzel, the cashier said the reward expired. I explained that was because I had been standing in line for over 10 minutes behind a group that seemed to acquire more people with each separate order. I told her I wasn't leaving without the free item I earned and the item I had just paid for. After a minute with my frustration and disbelief increasing, she finally honored the unused yet "expired" reward. My issue is with the time limit of usage of an earned reward. I also have an issue with the price if the lemonade. I also have an issue with the service because rather than apologizing for the wait which caused my earned reward to expire and honoring the reward without rebuttal, she made me uncomfortable and upset by initially refusing to give me my order. I usually order ahead in the app and pick up my order, but today I didn't. The wait would have been the same regardless because they don't honor pick up customers before the ordering customers. Another problem I have is the inventory. In the mid-afternoon there shouldn't be anything not readily available. They've had all morning to get items prepared and in the heated container. It was only 2 people, one at the register and the other making pretzels. Every other customer or group shouldn't have to wait 15 minutes per order.
Atmosphere: 1
Food: 2
Service: 1
The only thing I ordered was a large raspberry lemonade. It was ok. Everything is just overpriced these days.
Nothing special. It is inside River Oaks Mall, kind of depressing, mall is dying, lot of stores are closed, no food court!
Atmosphere: 1
Food: 4
Service: 4
Two times in a row I went to this location in River Oaks Mall. I asked how long before pretzels are done. Every time they say 10mins. Then no they don’t expect or seem as if they want you to wait. Literally the vibe they give you. So I start walking off just for them to start putting butter on pretzels. Second time there 30mins after the mall is open on a Sunday there’s absolutely nothing ready to they’re getting ready to make the first set of pretzels. No, let me not lie you can order a drink only, because that’s the only thing that be ready. Just so unprofessional!Went back today and it was a huge difference! There was two workers who seem new and the one man who was cooking was great! He took the order from the glass and was really professional and helpful. Thanks for making it better.
The older lady was very nice.
Atmosphere: 5
Food: 5
Service: 5
The cashier who worked 10-30 around 6:45 pm was very unprofessional and had a nasty attitude I won’t be back never
Service: 1
It's o.k. but I like wetzel pretzel better
I am a current employee I would say that this place is great first job I've worked here for a couple years and the only issues would be confusion between customers and the employees people threaten us everyday and want to fight because we follow the rules that are given and when we stop serving things after we already are closed they expect us to give away free stuff which is not what we do
Placed my order and guy got it wrong and had to remake my daughter hot cocoa. I asked for a salted pretzel he gave me a plain pretzel which I didn’t realize until I got home. And I like cheese with my pretzel which they did not have. I do not recommend this place at all
No salted pretzels, no hotdog bites, none of the frozen beverages that you have GIANT ads for. Told to add salt if I wanted a salted pretzel.
Restaurantji Recommends
Placed my order and guy got it wrong and had to remake my daughter hot cocoa. I asked for a salted pretzel he gave me a plain pretzel which I didn’t realize until I got home. And I like cheese with my pretzel which they did not have. I do not recommend this place at all
Who makes a glazin raisin with no glaze? Auntie Ann’s in River Oaks.
The food wasn't great. I was disappointed.. however the staff did move the line pretty quick.
No salted pretzels, no hotdog bites, none of the frozen beverages that you have GIANT ads for. Told to add salt if I wanted a salted pretzel.
buy Mini pretzel dog, pay $ 5.69 for (10pc) but they only put you only (8pc) they rob you