“I really like the pizza. I could eat it for every meal. But the customer experience here is often not great. My spouse recently went to pick up a pizza we'd ordered over the phone. He waited in the parking lot for 20 minutes, knowing that's how long it takes to make the pizza, before heading into the drive through. When he arrived at the drive through window, they told him just a minute, then proceeded to ignore him as he tried to get anyone's attention for another 20 minutes. My pizza was cold and my spouse was pissed. I should have asked for a refund. A drive-through is supposed to be there to make the dining experience faster and more convenient. Don't have one if you're going to blow off your customers.Also, they have a $4 upcharge for salads if you want to take them to go, which is genuinely insane. When I've asked about this I was told it's because people were overfilling salads from the salad bar when taking out... which... if people are taking too much salad, just give them a smaller container?? I could understand a 50¢ upcharge, sure, but $4?? That's egregious.“
“Family owned finally back from vacation. Always wants to serve customers. I called 5 minutes before opening and they wanted my order and still not opened yet. A family company asking to take the order before opening now that is customer service.“
“Five people in our party. Each ordered something different -- Two items with marinara sauce, two with alfredo and one with pesto. All five were impressed. In addition to being delicious, portion sizes required take home leftovers and spent $20 each including tip. I would describe the decor as upscale casual. Also, seemed very clean. In short, nothing but good. We will definitely return.“
“Martel’s was great! We ordered a large supreme pizza and bbq wings - both were delicious. Staff were friendly and took care of us. We walked to the restaurant from the St. Patrick’s Day parade. Will definitely go back next time we’re in the area.“
“Micheal and I believe a man named Julian around 5 P.M. helped me carry a catering order to the front of my car of 3 large and heavy boxes, 3 large bags, and 7 boxes half the size of the large catering boxes. My car was packed to the fullest. I told them I would let them know how the night turned out. Well, I not only delivered this order to a wedding held in Herrin Illinois, but had to carry most of the items myself, and was not tipped or offered anything by anybody. The trip was worth 11 dollars. I am a man on dialysis so walking and energy is troublesome for me. Thank you both, Micheal And Julian for helping me when you did. You may have had to, but you could have chosen not to and if there was tips involved, they should go to you two as well.“