Baskin-Robbins

2270 Randall Rd, Carpentersville
(847) 844-3938

Recent Reviews

Lily Kerwin

Stoped on by to have a late snack and enjoyed my pecan and love potion ice cream. It was delish on a cone.

Food: 5

Service: 5

Jonah Siminak

Said open for 24 hours, open sign and lights were on, but the parking lot was empty and nobody seemed to be in the building.

Kulsum Khan

The location was closed at 11pm but it's shows 24 hrs open. They are not!

Marty haugland

Sausage egg and cheese bagel was excellent. Sausage cooked perfectly, bagel fresh. Eggs and cheese yummy.

Dawn Duck

Ordered an ice cream turkey cake in 2021 and was horrified. See for yourself...mostly buttercream--very little ice cream. I called and the woman on the phone was refusing to do anything because i picked up the Tues before TG and didn't attempt to eat until Fri. That literally has no relevance to my issue. Did she think the ice cream transformed into buttercream over those few days? No offer for replacement or refund. Don't waste your money and disappoint your guests.

dustin freund

They are open 24 hours but can not serice there customers 34 hours

Ali Da Vanon

Paid $45 for a small cake and they didn't even spell our son's name correctly, or dot the "i" or cross the "t: What a DUMP, never coming here again.

Gary D

Connected to the Dunkin Donuts ? ?!!! Always good food, donuts, and coffee!

Alexander Engler

Wide selection of ice cream flavors but several of the ice cream options containers were nearly empty. Staff didn't make us feel welcomed with no smile or greeting. With other ice cream options nearby, considering going elsewhere for your ice cream needs.

Sami D

We went in tonight and the manager yelled at the kid behind the counter because he checked his cell phone. Yes, he shouldn't be on his phone but that doesn't give the manager the right to yell at him in front of customers. She said sorry to me but she should be apologizing to the employee for being unkind and rude to him.

ron Ronnie

Julia is the best very hard working

Jimmy Carter

Me and my boyfriend tried to order door dash from this location and the lady over the phone was extremely rude. It's 2 am so I would get being in a bad mood. But I read some reviews and apparently she just acts like that. We placed our order and after a while we checked to see if a driver accepted it. We noticed it said this location hadn't accepted. So we called to see if if went through correctly, and after 3 times calling she finally answered. She was extremely rude, and wasn't answering any of the questions we had asked. She told us that she wasn't accepting any phone/door dash orders, which I don't understand why if she'd have to make it anyway, and hung up. We tried re-calling to ask why and she didn't answer, after 2 calls she answered just to say she was done with this conversation and hung up on us again. We called again to see if there was someone else we could talk to and she refused to answer. I usually never leave bad reviews because sometimes people are just having a rough day, but after seeing other reviews like mine she seems to always be having rough days. I only ever go to this location, so it was really disappointing and I'm still incredibly shocked how rude someone could be. Especially a worker.

John L.

Felt very unwelcome. Had to call out to get someones attention. She didn't even want to come over to the counter. Very hard to order. Employee could not understand English.

Charlie R.

They never have seasonal flavors. Out of the 31 flavors, they carry maybe 15. Ice cream is extremely soft and foamy which means it's been melted and refrozen.

Sergio Martinez

Horrible customer service, I went in there looking for a quart of Cookie dough it wasn’t in the pre package tubs wanting to be nice I asked the employee if I can get a pint instead of the quart of cookie dough and she asks me if there was another flavor I wanted because it was going to take too long to scoop. So I settled for a scoop in a cone instead, not only does she drop the ball of ice cream on the counter she almost scooped it back up and wanted to give it to me good thing I was right in front of her.

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