Unfortunately came as the shift was changing. Stayed at the order kiosk with no acknowledgement. When I finally pulled up because of no service I was told to go back around. Line got long, i just left very annoyed
Atmosphere: 1
Food: 5
Service: 1
Bianca Cain
Food was good. Fries was cold though.. coke watery :(
Atmosphere: 5
Food: 5
Service: 5
Jazmine Lujano
Terrible customer service
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fries And, 10 PC Chicken Nugget Combo
Joshua Roseborough
The lobby was closed for no reason, tried to pick up an Uber eats order and it was darn near impossible. To say unprofessional is an understatement.
Lydia moore
They us not kind or friendly they don't follow instructions the whole place needs to be shut down they send hard and cold foodKid-friendliness: They us not kind or friendly they don't follow instructions the whole place needs to be shut down they send hard and cold food
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Lisa Nunez
Even though it says the place is open the help always says it’s closed. Need to change hours on Sorry website.
Atmosphere: 1
Service: 1
Aidan Keeble
It’s fast food. Speaks for itself. Personally to me the food is comforting.Vegetarian options: There are very few vegetarian options.Dietary restrictions: They have salads. I don’t eat meat, so I just got a large order of friesKid-friendliness: It’s kid friendly.Wheelchair accessibility: It’s easily accessible for wheelchairs.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries
Dawn Miller
Love Taco salads. I just wish they would bring back the old salad dressing that went with it .
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Wendy's Hot & Crispy Fries, Taco Salad, Chili
Jessica Haynes
I go here pretty often and the food is always great but it’s always something with this place oh we are only accepting card, or cash or only Mobile orders ,, or we only have sandwiches! It’s just always something an it’s the only Wendy’s close by! Definitely frustrating! Hopefully things will get better!
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Vanilla Frosty, Fries And
S V
It takes almost 1 hour just to place an order, they always have very lazy employees, just wait because the food was for my children. But I don't return to that place again. It's the worst.
I usually love this Wendy’s they make great food are great with special requests, staff is normally awesome but lately everything is so confrontational. I placed an order tonight they didn’t hear 1 item, no problem right? Well no once I paid I realized I didn’t get charged for 1 item, I let them know and it was an instant issue, the girl at the window basically told me no one in the restaurant heard you so you didn’t order that and that no I could not just pay to add the 1 item I would need to renter the line and do that separately, I was so taken aback by the sheer anger coming from the employee I don’t know if was a bad night but I just agreed I would go around and left. It was very upsetting that I basically got yelled at for trying to fix a mistake. I know when I said it they had asked questions about the item before the last so it’s completely understandable they didn’t hear me and I would be okay if going back around was apart of policy but the interaction left me very uncomfortable and was completely unnecessary.
Jasmine Eskew
If you go get food at Wendy’s go to Willie his customer service is amazing.?
Atmosphere: 5
Food: 5
Service: 5
Dwight Labon
Chicago Heights Wendy has the best crew Willie get them orders fast and the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator, Chili
Nhakia Money
Thank you Willy for recommending the fish you were right it’s delicious love your customer
Atmosphere: 5
Food: 5
Service: 5
Pity Party On Saturn
Willie’s service and multitasking was outstanding. He leads very well every time I come in and my foods always fresh and on time.
Unfortunately came as the shift was changing. Stayed at the order kiosk with no acknowledgement. When I finally pulled up because of no service I was told to go back around. Line got long, i just left very annoyed
Atmosphere: 1
Food: 5
Service: 1
Food was good. Fries was cold though.. coke watery :(
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fries And, 10 PC Chicken Nugget Combo
The lobby was closed for no reason, tried to pick up an Uber eats order and it was darn near impossible. To say unprofessional is an understatement.
They us not kind or friendly they don't follow instructions the whole place needs to be shut down they send hard and cold foodKid-friendliness: They us not kind or friendly they don't follow instructions the whole place needs to be shut down they send hard and cold food
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Even though it says the place is open the help always says it’s closed. Need to change hours on Sorry website.
Atmosphere: 1
Service: 1
It’s fast food. Speaks for itself. Personally to me the food is comforting.Vegetarian options: There are very few vegetarian options.Dietary restrictions: They have salads. I don’t eat meat, so I just got a large order of friesKid-friendliness: It’s kid friendly.Wheelchair accessibility: It’s easily accessible for wheelchairs.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries
Love Taco salads. I just wish they would bring back the old salad dressing that went with it .
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Wendy's Hot & Crispy Fries, Taco Salad, Chili
I go here pretty often and the food is always great but it’s always something with this place oh we are only accepting card, or cash or only Mobile orders ,, or we only have sandwiches! It’s just always something an it’s the only Wendy’s close by! Definitely frustrating! Hopefully things will get better!
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Vanilla Frosty, Fries And
It takes almost 1 hour just to place an order, they always have very lazy employees, just wait because the food was for my children. But I don't return to that place again. It's the worst.
Restaurantji Recommends
I usually love this Wendy’s they make great food are great with special requests, staff is normally awesome but lately everything is so confrontational. I placed an order tonight they didn’t hear 1 item, no problem right? Well no once I paid I realized I didn’t get charged for 1 item, I let them know and it was an instant issue, the girl at the window basically told me no one in the restaurant heard you so you didn’t order that and that no I could not just pay to add the 1 item I would need to renter the line and do that separately, I was so taken aback by the sheer anger coming from the employee I don’t know if was a bad night but I just agreed I would go around and left. It was very upsetting that I basically got yelled at for trying to fix a mistake. I know when I said it they had asked questions about the item before the last so it’s completely understandable they didn’t hear me and I would be okay if going back around was apart of policy but the interaction left me very uncomfortable and was completely unnecessary.
If you go get food at Wendy’s go to Willie his customer service is amazing.?
Atmosphere: 5
Food: 5
Service: 5
Chicago Heights Wendy has the best crew Willie get them orders fast and the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator, Chili
Thank you Willy for recommending the fish you were right it’s delicious love your customer
Atmosphere: 5
Food: 5
Service: 5
Willie’s service and multitasking was outstanding. He leads very well every time I come in and my foods always fresh and on time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator Fries, Spicy Chicken Sandwich, Baconator, Mozzarella Chicken Sandwich