Worst. I ordered a Cinnamon Sugar Pretzel online and when it arrived, Reheated, no cinnamon, no sugar and burnt on one side. for overheating I imagine. I'm not coming back.
Charles Branch
Fresh and buttery pretzel.
Atmosphere: 5
Food: 5
Service: 5
Diana Soto
Ordered 45minutes before closing time. They said they didn't have enough time to make 2 pretzels. Tried to order online, paid for my order. They still refused to make it. I even saw a grubhub driver come to pick up an order and they didn't have anything prepared. Stay away from this
Atmosphere: 1
Food: 1
Service: 1
Yvette Rivera
I have never had a good experience here .I’m always standing in line waiting to be asked “what can I get for you or even acknowledge ?, the old guy (who you will always see sitting down) and women just exchange looks and giggle while you are waiting alone and they are talking to each other or on their phones ,Mind you the whole food court is dead empty …. I order 3 pretzel and the guy forcibly wanted me to get something else from the case .I told him no thank you and he kept adding more time to when my food will be readyWent from 10 min to 45 min ? and I told him it was fine and he got mad that I wanted to wait but I waited because I still had to do more shopping … and they don’t give you a receipt of what you paid for did feel like they overcharged me
Atmosphere: 1
Food: 2
Service: 1
Manahar Patel
Pretzels are yummy.
Food: 5
Recommended dishes: Sweet Almond Pretzel
Gladys Roman
Everything is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mini Pretzel Dogs
TK
fresh and tasty pretzels. MMMMM I love pretzels from this spot! I cannot wait to return. Food was world class! Soft baked and made fresh amazing place
HeichouElly
It was horrble, unfresh, stale and burnt pretzels. The staff are all rude and tell you what they are going to give you instead of what you actually want and they snap on customers. I was waiting in line and witnessing the horrble service so me and my bf left because we didn't want to deal with them. We aren't confrontational.
Boy Arb
5:50 Sunday. Is closed ?
Cari Zadlo
They can't give correct orders. Had a missing pretzel and all 4 drinks were wrong and tasted horrible. We ordered 4 frozen salted caramel chocolate drinks and received 4 watery lemonade slushies w whip cream and caramel drizzle. Their phone is also disconnected so they can't be contacted.
Had a birthday coupon for a pretzel, they said they don’t have any pretzels and said they will not make anymore. Asked if they could give me one of the things they do have (pretzel bites) then and they said no because the coupon only works for the pretzel. Asked if they could make another pretzel then considering they are open for another hour and 15 minutes and they refused. Should have gone to Chicago ridge.
Alexis Sales
The cashier tried to convince me a couple of times that I ordered at the wrong location through the app at first, then told me that they didn't have any free pretzels (Auntie Day promotion). I pointed to the two pretzels that they had on display, and they said "those aren't free. $3.85". Worst decision coming here.
Acelino money
Rude and long wait
Karri Symone
The elderly woman and man are lazy and I think it is only because they are getting older in age the elderly man has a very bad attitude
Angela R
This place is discussing the staff there is rude and the pretzel is never fresh. And this location don't honor promotion (T-mobile Tuesday) Also I'm reading some of the other reviews and u guys are lying with the 5 stars and fresh pretzel I worknin the mall and the couple of times my employees have been to Auntie Anne all have complained about the hard pretzel and the rude employee there sooooo.umm
Worst. I ordered a Cinnamon Sugar Pretzel online and when it arrived, Reheated, no cinnamon, no sugar and burnt on one side. for overheating I imagine. I'm not coming back.
Fresh and buttery pretzel.
Atmosphere: 5
Food: 5
Service: 5
Ordered 45minutes before closing time. They said they didn't have enough time to make 2 pretzels. Tried to order online, paid for my order. They still refused to make it. I even saw a grubhub driver come to pick up an order and they didn't have anything prepared. Stay away from this
Atmosphere: 1
Food: 1
Service: 1
I have never had a good experience here .I’m always standing in line waiting to be asked “what can I get for you or even acknowledge ?, the old guy (who you will always see sitting down) and women just exchange looks and giggle while you are waiting alone and they are talking to each other or on their phones ,Mind you the whole food court is dead empty …. I order 3 pretzel and the guy forcibly wanted me to get something else from the case .I told him no thank you and he kept adding more time to when my food will be readyWent from 10 min to 45 min ? and I told him it was fine and he got mad that I wanted to wait but I waited because I still had to do more shopping … and they don’t give you a receipt of what you paid for did feel like they overcharged me
Atmosphere: 1
Food: 2
Service: 1
Pretzels are yummy.
Food: 5
Recommended dishes: Sweet Almond Pretzel
Everything is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mini Pretzel Dogs
fresh and tasty pretzels. MMMMM I love pretzels from this spot! I cannot wait to return. Food was world class! Soft baked and made fresh amazing place
It was horrble, unfresh, stale and burnt pretzels. The staff are all rude and tell you what they are going to give you instead of what you actually want and they snap on customers. I was waiting in line and witnessing the horrble service so me and my bf left because we didn't want to deal with them. We aren't confrontational.
5:50 Sunday. Is closed ?
They can't give correct orders. Had a missing pretzel and all 4 drinks were wrong and tasted horrible. We ordered 4 frozen salted caramel chocolate drinks and received 4 watery lemonade slushies w whip cream and caramel drizzle. Their phone is also disconnected so they can't be contacted.
Restaurantji Recommends
Had a birthday coupon for a pretzel, they said they don’t have any pretzels and said they will not make anymore. Asked if they could give me one of the things they do have (pretzel bites) then and they said no because the coupon only works for the pretzel. Asked if they could make another pretzel then considering they are open for another hour and 15 minutes and they refused. Should have gone to Chicago ridge.
The cashier tried to convince me a couple of times that I ordered at the wrong location through the app at first, then told me that they didn't have any free pretzels (Auntie Day promotion). I pointed to the two pretzels that they had on display, and they said "those aren't free. $3.85". Worst decision coming here.
Rude and long wait
The elderly woman and man are lazy and I think it is only because they are getting older in age the elderly man has a very bad attitude
This place is discussing the staff there is rude and the pretzel is never fresh. And this location don't honor promotion (T-mobile Tuesday) Also I'm reading some of the other reviews and u guys are lying with the 5 stars and fresh pretzel I worknin the mall and the couple of times my employees have been to Auntie Anne all have complained about the hard pretzel and the rude employee there sooooo.umm