On the one hand, it's Dunkin and I love Dunkin. On the other hand, it's currently two PM on a Tuesday in the busiest part of Chicago, and I'm currently sitting in this location waiting for my drink that I have already ordered and paid for, and there are no employees here.Sorry, I'm exaggerating. There is exactly one employee for the whole store and he was in the bathroom when I came in. How do I know this? Because after 5 minutes of waiting with 8 other bewildered customers in an apparently abandoned store, I walked into the back to make sure that there was no one injured back there and unable to answer our calls.This isn't the employee's fault. He was very nice, and sadly, probably completely humiliated for doing only that which must be done by all humans: using the bathroom.I don't expect Dunkin to read this, and I should not have to write it but I will anyway:If you can only open with one employee, you can't open. Simple as that.Not because people need to use the bathroom - which they do, and that's a good enough reason on its own - but because that single employee could have been hurt as I'd feared.You need at least two in a store to open. It's better for your customers and safer for your employees.
Quan Archer
I worked here last year from January to March. It’s funny cause the manager Maria is racist she swear everybody is family. But I watch a Mexican worker get her job back. But I was trying to get my job back I couldn’t. I had to quit cause I kept getting sick and they did not care I had to get well the very next day and go to work rather I was sick or not. I had to open one store and close another one. I was cleaning up things that wasn’t cleaned for years until I got there. Not to say when I had to quit cause of my health I came to pick up my 2nd check and had to sign 4 write ups for being on my phone like everybody else. What I mean is everybody ah b on they phone even me. But it’s funny as soon as I quit I gotta sign write up for being on my phone. If you are black or white please do not work here they do not want us there. The Mexicans talk Spanish all day and secretly don’t like other blacks or whites. It’s funny how y’all got bad reviews.
Atmosphere: 1
Food: 1
Service: 1
Paula Laszczewskl
Ordered a hot chocolate, thick like mud, very rude, still a nasty and dirty Dunkin’
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bacon Egg and Cheese
Matthew Martens
Tasty donuts! Fantastic coffee. Stafford rude and environment is
Atmosphere: 2
Food: 4
Service: 1
Lisa Davis
Horrible location. I ordered an ice coffee and muffin on the app. Got there, muffins sold out. I had to ask the rude woman who waited on me if I could have a substitution. They grudingly gave me a coffee roll (had a HAIR on it; threw it away) and a blue berry donuts (stale; also threw away). Staff has a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
A H
My iced coffees are never made right, my add one are non existent.
Alexis Kozak
They only had one girl working BUT quality over quantity because my cofffee was made perfect. I live about an hour 1/2 north of Chicago and sometimes you get an iced coffee and it tastes like river water, both my coffees were delicious and constant flavors. it was very slow service but not the girl workings fault. I didn’t catch her name but she was definitely doing a good job :)
Evan Christenson
Was going to give this 5 stars but there was no egg on my egg sandwich. The reason for 5 stars would've been receiving the best coffee I've had at a Dunkin in a long
Atmosphere: 1
Food: 3
Service: 2
Brandon B
Okay for a quick donut.
Atmosphere: 2
Food: 4
Service: 5
Adam Ismail
Gross staff ! I was just there like ten min ago and the girl was picking her nose while taking my order. Didn’t even wash her hands before picking the donuts and making the coffee. Stay away from this hazard.
The absolute worst experience. I will NEVER come back.
Atmosphere: 1
Food: 1
Service: 1
E L
Quick line, good customer service, a good variety of in-stock donuts, seating was limited. It met my expectations of a Dunkin’ in downtown Chicago.
Tara Miller
Good coffee and donuts. Service was excellent and quick. It was right next to Willis Tower, so we went there quick to grab a coffee before we did the skydeck.
Stacee Tolbert
While my daughter was inside ordering I look through the window to see one of the workers picking her nose and wiping it on her apron. I went inside to ask if she could wash her hands and the mngr said I GOT YOU but she never washed her hands and stood there rubbing her eye as she continued to make food orders. DISGUSTING!!! No hair net and long red hair everywhere! Not good
Michael F.
We literally waited for over 8 minutes with nobody in front of us before we were assisted. The staff was working on remote orders before assisting customers in the actual business. This happened on July 4th at 11:20am.
On the one hand, it's Dunkin and I love Dunkin. On the other hand, it's currently two PM on a Tuesday in the busiest part of Chicago, and I'm currently sitting in this location waiting for my drink that I have already ordered and paid for, and there are no employees here.Sorry, I'm exaggerating. There is exactly one employee for the whole store and he was in the bathroom when I came in. How do I know this? Because after 5 minutes of waiting with 8 other bewildered customers in an apparently abandoned store, I walked into the back to make sure that there was no one injured back there and unable to answer our calls.This isn't the employee's fault. He was very nice, and sadly, probably completely humiliated for doing only that which must be done by all humans: using the bathroom.I don't expect Dunkin to read this, and I should not have to write it but I will anyway:If you can only open with one employee, you can't open. Simple as that.Not because people need to use the bathroom - which they do, and that's a good enough reason on its own - but because that single employee could have been hurt as I'd feared.You need at least two in a store to open. It's better for your customers and safer for your employees.
I worked here last year from January to March. It’s funny cause the manager Maria is racist she swear everybody is family. But I watch a Mexican worker get her job back. But I was trying to get my job back I couldn’t. I had to quit cause I kept getting sick and they did not care I had to get well the very next day and go to work rather I was sick or not. I had to open one store and close another one. I was cleaning up things that wasn’t cleaned for years until I got there. Not to say when I had to quit cause of my health I came to pick up my 2nd check and had to sign 4 write ups for being on my phone like everybody else. What I mean is everybody ah b on they phone even me. But it’s funny as soon as I quit I gotta sign write up for being on my phone. If you are black or white please do not work here they do not want us there. The Mexicans talk Spanish all day and secretly don’t like other blacks or whites. It’s funny how y’all got bad reviews.
Atmosphere: 1
Food: 1
Service: 1
Ordered a hot chocolate, thick like mud, very rude, still a nasty and dirty Dunkin’
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bacon Egg and Cheese
Tasty donuts! Fantastic coffee. Stafford rude and environment is
Atmosphere: 2
Food: 4
Service: 1
Horrible location. I ordered an ice coffee and muffin on the app. Got there, muffins sold out. I had to ask the rude woman who waited on me if I could have a substitution. They grudingly gave me a coffee roll (had a HAIR on it; threw it away) and a blue berry donuts (stale; also threw away). Staff has a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
My iced coffees are never made right, my add one are non existent.
They only had one girl working BUT quality over quantity because my cofffee was made perfect. I live about an hour 1/2 north of Chicago and sometimes you get an iced coffee and it tastes like river water, both my coffees were delicious and constant flavors. it was very slow service but not the girl workings fault. I didn’t catch her name but she was definitely doing a good job :)
Was going to give this 5 stars but there was no egg on my egg sandwich. The reason for 5 stars would've been receiving the best coffee I've had at a Dunkin in a long
Atmosphere: 1
Food: 3
Service: 2
Okay for a quick donut.
Atmosphere: 2
Food: 4
Service: 5
Gross staff ! I was just there like ten min ago and the girl was picking her nose while taking my order. Didn’t even wash her hands before picking the donuts and making the coffee. Stay away from this hazard.
Restaurantji Recommends
The absolute worst experience. I will NEVER come back.
Atmosphere: 1
Food: 1
Service: 1
Quick line, good customer service, a good variety of in-stock donuts, seating was limited. It met my expectations of a Dunkin’ in downtown Chicago.
Good coffee and donuts. Service was excellent and quick. It was right next to Willis Tower, so we went there quick to grab a coffee before we did the skydeck.
While my daughter was inside ordering I look through the window to see one of the workers picking her nose and wiping it on her apron. I went inside to ask if she could wash her hands and the mngr said I GOT YOU but she never washed her hands and stood there rubbing her eye as she continued to make food orders. DISGUSTING!!! No hair net and long red hair everywhere! Not good
We literally waited for over 8 minutes with nobody in front of us before we were assisted. The staff was working on remote orders before assisting customers in the actual business. This happened on July 4th at 11:20am.