Great iced coffee. Even better sparkly sweetie pie chatting me up behind the counter. Srsly a ray of sunshine. It’s not about where you are, it’s about how you show up, and she’s bringing the joy. I hope they’re paying her what she’s worth 5/5Parking: Good luck getting parking on the street. Def geared towards foot traffic. There are certain times that street parking is restricted. Diff times for ea diff side of the street. Also a garage maybe a valet right nearby as well. (But who’s doing that for just a coffee run??)
Atmosphere: 4
Food: 5
Service: 5
DJ A.
Poor Service for Mobile Orders at Dunkin' Donuts 555 W Lake St in Chicago As a dedicated and frequent customer of Dunkin' Donuts, I typically rely on their mobile app for quick and convenient orders. However, my recent visit to the 555 W Lake Street, Chicago, IL location left me dissatisfied. I placed a mobile order, expecting a smooth and time-saving experience, but sadly, my order was neither prioritized nor promptly fulfilled. Despite arriving at the specified pick-up time, my order was overlooked in favor of in-store customers who had ordered after me. What compounded the issue was the lack of responsiveness from the staff when my order was finally ready. Unfortunately, due to the unacceptable delay (over 30 minutes), I had to decline the order. To add to the frustration, the in-store staff couldn't process the refund, and I had to call customer service for assistance, further inconveniencing me. This experience undermines the purpose of the mobile app, as it was intended to make ordering more convenient, not a source of added frustration and poor service. Priority for mobile orders and in-store refund processes must be addressed to ensure a fair and efficient customer experience.
Abhishek Pariyal
Worst staff ever! Asked for an extra large cup because the large cups LEAK and the young black dude said he’d charge me for an extra large cup regardless. Never happened to me at any other Dunkin’ !!
Stormy Kara
Super friendly service, wish there were chairs to sit
Atmosphere: 4
Food: 5
Service: 5
Danielle Sr.
Fast in and out service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake
Marissa Warren
I went into this Dunkin Donuts today and the two gentleman working were so welcoming! We customized our mango refresher by adding coconut milk and it was delicious! We’ll be back!
Goat
The cashier was rude and poor customer service.
Harleen Bhatti
I used their public wifi and immediately the same day my entire social media, emails were hacked. Please be careful using their
Atmosphere: 1
aurelio nuñez
friday december 2 at 9:15 am the person working the register had a real nasty attitude for no reason, struggled to take my order, and it made me miss the usual kid I see working here. The person making my drink was lovely though.
Shout out to the young man working Sunday morning by himself, had a huge stack of orders and remained positive and helpful despite having to take everything on (cashier and order prep) by himself with no help. Hard work deserves recognition
Alex Dashov
Watered down.barely a coffee. Disgusting ?
Sheryl R.
The mixed reviews surprise me; I don't go to any coffee shops as much as I did pre-COVID, but, the times I do go to this location - EVERYONE, is SUPER NICE! I was there last week and I said to them that whenever I walk in, that I need to remember to come here more often!
Tiffany Dejesus
The manager here is very rude has very dry lips and yells at her employees in front of customers
javaughn pettigrew
Always wrong with the order busy or not even just asking simple things
Fast & great customer service. Whatever I order, it’s perfect EVERY time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Turkey Sausage Egg and Cheese, Coffee Roll, Wake-Up Wrap - Sausage Egg and Cheese, Apple Fritter, Caramel Iced Coffee, Bagels, Strawberry, Caramel Iced Macchiato, Sourdough Breakfast Sandwich, Dunkin' Refreshers, Bottled Water, Sweet Black Pepper Breakfast Sandwich, Dunkin' Coconut Refreshers, Wake-Up Wrap - Sweet Black Pepper Bacon, Brownie Batter Donut, Donuts
Great iced coffee. Even better sparkly sweetie pie chatting me up behind the counter. Srsly a ray of sunshine. It’s not about where you are, it’s about how you show up, and she’s bringing the joy. I hope they’re paying her what she’s worth 5/5Parking: Good luck getting parking on the street. Def geared towards foot traffic. There are certain times that street parking is restricted. Diff times for ea diff side of the street. Also a garage maybe a valet right nearby as well. (But who’s doing that for just a coffee run??)
Atmosphere: 4
Food: 5
Service: 5
Poor Service for Mobile Orders at Dunkin' Donuts 555 W Lake St in Chicago As a dedicated and frequent customer of Dunkin' Donuts, I typically rely on their mobile app for quick and convenient orders. However, my recent visit to the 555 W Lake Street, Chicago, IL location left me dissatisfied. I placed a mobile order, expecting a smooth and time-saving experience, but sadly, my order was neither prioritized nor promptly fulfilled. Despite arriving at the specified pick-up time, my order was overlooked in favor of in-store customers who had ordered after me. What compounded the issue was the lack of responsiveness from the staff when my order was finally ready. Unfortunately, due to the unacceptable delay (over 30 minutes), I had to decline the order. To add to the frustration, the in-store staff couldn't process the refund, and I had to call customer service for assistance, further inconveniencing me. This experience undermines the purpose of the mobile app, as it was intended to make ordering more convenient, not a source of added frustration and poor service. Priority for mobile orders and in-store refund processes must be addressed to ensure a fair and efficient customer experience.
Worst staff ever! Asked for an extra large cup because the large cups LEAK and the young black dude said he’d charge me for an extra large cup regardless. Never happened to me at any other Dunkin’ !!
Super friendly service, wish there were chairs to sit
Atmosphere: 4
Food: 5
Service: 5
Fast in and out service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake
I went into this Dunkin Donuts today and the two gentleman working were so welcoming! We customized our mango refresher by adding coconut milk and it was delicious! We’ll be back!
The cashier was rude and poor customer service.
I used their public wifi and immediately the same day my entire social media, emails were hacked. Please be careful using their
Atmosphere: 1
friday december 2 at 9:15 am the person working the register had a real nasty attitude for no reason, struggled to take my order, and it made me miss the usual kid I see working here. The person making my drink was lovely though.
Restaurantji Recommends
Shout out to the young man working Sunday morning by himself, had a huge stack of orders and remained positive and helpful despite having to take everything on (cashier and order prep) by himself with no help. Hard work deserves recognition
Watered down.barely a coffee. Disgusting ?
The mixed reviews surprise me; I don't go to any coffee shops as much as I did pre-COVID, but, the times I do go to this location - EVERYONE, is SUPER NICE! I was there last week and I said to them that whenever I walk in, that I need to remember to come here more often!
The manager here is very rude has very dry lips and yells at her employees in front of customers
Always wrong with the order busy or not even just asking simple things