Someone please please help this location. Yes we all know they are busy. But so are the people stopping there. The people that go by this location are coming and going quickly. They make the drinks fast and the make them good, but for the love of GOD, why don't they ever want to give you your donuts you order?? I mean it is a donut place, it is in the name itself, it is why you started this business. I am not lying out of the last 10 times I have been there I have had to either wait extended periods of time or go back 8 of those times because they did not add the donuts to my order. Yes I use the app, Yes I order 10-15 mins ahead, yes I like to be patient. But this is out of control. 1-2 times ok you can deal with it as maybe a mistake. This is not. They don't get it, they can not read the app order or something. THEY ALMOST ALWAYS LEAVE THE DONUT OUT??? Please please help them.
Atmosphere: 3
Food: 3
Service: 2
Pat B.
10/26/23 - Per the receipt, I placed my order for a turkey sausage sandwich at 8:03am. At 8:13am my order number moves over to the right side of the screen indicating it was ready. For the second time, I went up to the counter to retrieve the order and was told "in a minute". At 8:15am I requested a refund and a minute later the food was ready. Now get ready for it - That's when the non-Indian employee tell me that there were more customers in front of me. I said that was not my issue, and that if your board says my food is ready it should be ready and not use the board to save yourself and lie to customers that their food is ready when in fact it is not. I'm done with this place because I remember I bought a blueberry muffin, and I caught the young Indian female employee sniffing the muffin and I asked her what was doing while a manager looked on. She said she was trying to determine if the muffin was in fact blueberry. I said I did not want it and the manager agreed, and I kept my eye on her throughout the entire process. Dunkin Donuts store # 306605 customers see you. Guess I'm going to have to return back to Starbucks for their turkey bacon, egg white, and cheddar sandwich. This ordeal took over 16-minutes.
Atmosphere: 1
Food: 3
Service: 1
Walter Williams
It took over 30 minutes to get a cup of coffee. It was crowed but not to wait for 30 plus minutes for coffe crying shame.
Atmosphere: 1
Food: 4
Service: 1
Brooke14748
I just witnessed a female employee put her feet on the take out counter/ condiment counter just to get back on the other side. How disgusting is that? Also the guy at the counter doesn’t speak English well. Very hard to comprehend, so if your order is misplaced. It’s not you ? I’m just not coming here anymore
Kamil Andrzejak
Ordered and ice coffe with cream, to my suprise it was iced tea with cream :)
Wilfredo Colon
I love there donuts but one day i saw the milk left out not refrigerated.
Funny Lady
If I could give less than one star I would. 7yrs I've been traveling via metra and was always happy to stop at this dunkin donuts. Of course new ppl /owners but I'd support. On May 8th 2023 I OFFERED to PAY for a cup of hot water. I'm taking Ginger Tea for my allergies and just needed that hot water. The young lady who I'm sure was their little sister, literally told me it would be almost $3+ for hot water. So I asked to speak w a manager. I figured maybe pay $2?? ...probably the brother, didn't even turn around to look at me...after she repeated what I wanted he just said NO we don't do that!!! WOW 7 faithful years and probably $1000s dollars later...my patronage is not even worth a cup.of PAID hot water. Our "country" is definitely changing!!!
Tad Cooper
I…have a roach in my coffee… how does that even happen? The ice machine? I’m disgusted. I just got this chai latte and a Boston donut and I’m nauseous. Don’t come here, go to the Starbucks next door, for the love of god.
Jakub Adamek
EXTREMELY watered down iced coffee. They were friendly but the iced coffee was terrible. Just go to Starbucks right next to this Dunkin’. Would not come back here.
This Dunkin is pretty much guaranteed to mess up mobile orders, I think every single time I placed an order that included a donut or munchkins it was left off. Getting this corrected also takes forever, as it's hard to get anyone's attention. Pickup is reasonably fast considering the traffic in Olgilvie but it feels far too small and understaffed to be here.
Atmosphere: 2
Food: 3
Service: 4
Andrew Rease
Came by at 5 and the employee behind the counter said they were closed. Walked by like 20 minutes later and he was making someone a coffee. Interesting.
Ibtisam Asiri
I went this saturday evening at 9:30pm and didn't find anyone, the website mentions that it closes at 10pm, although my order was online now I didn't receive my order and didn't get my money back.
A
Someone reviewed them as gangs, but that's exactly how I want to explain them. I'm scared to buy from them because I don't even know what they put in my drink... You can understand what I'm saying when you witness the gang...
Justin Lockard
Service was harder than the bagels. Could not get what I ordered. Gangster D&D. Be safe
my man who runs this place is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Someone please please help this location. Yes we all know they are busy. But so are the people stopping there. The people that go by this location are coming and going quickly. They make the drinks fast and the make them good, but for the love of GOD, why don't they ever want to give you your donuts you order?? I mean it is a donut place, it is in the name itself, it is why you started this business. I am not lying out of the last 10 times I have been there I have had to either wait extended periods of time or go back 8 of those times because they did not add the donuts to my order. Yes I use the app, Yes I order 10-15 mins ahead, yes I like to be patient. But this is out of control. 1-2 times ok you can deal with it as maybe a mistake. This is not. They don't get it, they can not read the app order or something. THEY ALMOST ALWAYS LEAVE THE DONUT OUT??? Please please help them.
Atmosphere: 3
Food: 3
Service: 2
10/26/23 - Per the receipt, I placed my order for a turkey sausage sandwich at 8:03am. At 8:13am my order number moves over to the right side of the screen indicating it was ready. For the second time, I went up to the counter to retrieve the order and was told "in a minute". At 8:15am I requested a refund and a minute later the food was ready. Now get ready for it - That's when the non-Indian employee tell me that there were more customers in front of me. I said that was not my issue, and that if your board says my food is ready it should be ready and not use the board to save yourself and lie to customers that their food is ready when in fact it is not. I'm done with this place because I remember I bought a blueberry muffin, and I caught the young Indian female employee sniffing the muffin and I asked her what was doing while a manager looked on. She said she was trying to determine if the muffin was in fact blueberry. I said I did not want it and the manager agreed, and I kept my eye on her throughout the entire process. Dunkin Donuts store # 306605 customers see you. Guess I'm going to have to return back to Starbucks for their turkey bacon, egg white, and cheddar sandwich. This ordeal took over 16-minutes.
Atmosphere: 1
Food: 3
Service: 1
It took over 30 minutes to get a cup of coffee. It was crowed but not to wait for 30 plus minutes for coffe crying shame.
Atmosphere: 1
Food: 4
Service: 1
I just witnessed a female employee put her feet on the take out counter/ condiment counter just to get back on the other side. How disgusting is that? Also the guy at the counter doesn’t speak English well. Very hard to comprehend, so if your order is misplaced. It’s not you ? I’m just not coming here anymore
Ordered and ice coffe with cream, to my suprise it was iced tea with cream :)
I love there donuts but one day i saw the milk left out not refrigerated.
If I could give less than one star I would. 7yrs I've been traveling via metra and was always happy to stop at this dunkin donuts. Of course new ppl /owners but I'd support. On May 8th 2023 I OFFERED to PAY for a cup of hot water. I'm taking Ginger Tea for my allergies and just needed that hot water. The young lady who I'm sure was their little sister, literally told me it would be almost $3+ for hot water. So I asked to speak w a manager. I figured maybe pay $2?? ...probably the brother, didn't even turn around to look at me...after she repeated what I wanted he just said NO we don't do that!!! WOW 7 faithful years and probably $1000s dollars later...my patronage is not even worth a cup.of PAID hot water. Our "country" is definitely changing!!!
I…have a roach in my coffee… how does that even happen? The ice machine? I’m disgusted. I just got this chai latte and a Boston donut and I’m nauseous. Don’t come here, go to the Starbucks next door, for the love of god.
EXTREMELY watered down iced coffee. They were friendly but the iced coffee was terrible. Just go to Starbucks right next to this Dunkin’. Would not come back here.
Restaurantji Recommends
This Dunkin is pretty much guaranteed to mess up mobile orders, I think every single time I placed an order that included a donut or munchkins it was left off. Getting this corrected also takes forever, as it's hard to get anyone's attention. Pickup is reasonably fast considering the traffic in Olgilvie but it feels far too small and understaffed to be here.
Atmosphere: 2
Food: 3
Service: 4
Came by at 5 and the employee behind the counter said they were closed. Walked by like 20 minutes later and he was making someone a coffee. Interesting.
I went this saturday evening at 9:30pm and didn't find anyone, the website mentions that it closes at 10pm, although my order was online now I didn't receive my order and didn't get my money back.
Someone reviewed them as gangs, but that's exactly how I want to explain them. I'm scared to buy from them because I don't even know what they put in my drink... You can understand what I'm saying when you witness the gang...
Service was harder than the bagels. Could not get what I ordered. Gangster D&D. Be safe