Dunkin'

7578 N Western Ave, Chicago
(773) 274-7800

Recent Reviews

Tameka Wade

My two most recent visits to this location the young woman messed up on both of my drinks. Before she corrected my orders, she argued with me. That is so unprofessional. Whoever the manager is at this location really needs to have a talk with her/his staff.

Food: 1

Service: 1

Noob Drip

Food was cold in the middle and hot on the outside. And I also ordered more than one thing in each item was still cold in the middle. Customer service was terrible. I asked if I could have a refresher and if they still had the option for coconut milk and the employee said you don’t see it on the menu do you? Well, I am not the one that gets up to clock in and work here so I wouldn’t know. I should have known that the food quality was not going to be good based off the customer service. 0/10 do not recommend this location.

Atmosphere: 1

Food: 1

Service: 1

Angy haze

Coffee and flavor never taste right and staff is very

Atmosphere: 3

Food: 2

Service: 1

Maria Nardulli

Mercedes took care of me and I ordered the banana split....she made it look sooooo beautiful and most importantly she was very professional and kept smiling ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hash Browns, Turkey Sausage Egg and Cheese, Bagels, Croissant

Javi Javy

Great customer service

Atmosphere: 5

Food: 5

Service: 5

Hannah

Absolutely ridiculous. The workers know nothing about a simple latte. I paid $20 for ONE latte. I wanted an oat milk latte with 5 shots, they charged me for the latte and 5 additional shots. I tried to explain that that’s wrong because of the base latte shots are not extra. The manager told me that it is right because a large only comes with one large shot of espresso (what?) and only refunded me one shot after arguing for 5 minutes. I will never come to dunkin again. Every time this happens. A simple latte they cannot even make right…embarrassing.

Atmosphere: 1

Food: 1

Service: 1

Lynn Donovan

Dark roast DD has the best.

Atmosphere: 1

Food: 4

Service: 5

Recommended dishes: Sausage Egg and Cheese, Donuts, Bagels

Sean cruz

There's a sign that clearly says drive to Open 24 Hours. it is not. Google says it's closed at 10 o'clock. it does not. It is closes at 9:45pm.

Atmosphere: 1

Food: 1

Service: 1

Bridget L.

0 stars should be an option!!!! Sunday at 10:15am. Drive through had a female who was talking SUPER fast and rude. Most unfriendly Dunkin! Worst Mocha Latte of the hundreds I've had. Asked for Almond milk due to allergy but not noted on the sticker. YUCK! Wasted money.

Atmosphere: 1

Food: 1

Service: 1

Mike

Bathrooms “aren’t” available even when your a customer. What a joke.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese, Hash Browns, Wake-Up Wrap - Egg and Cheese, Apple Fritter, Turkey Sausage Egg and Cheese, Donuts, Egg and Cheese, Plain Stuffed Bagel Minis, Bagels

Sarah Munson

Nice place for Saturday morning donuts and Coffee.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Daryl Nitz

Solid chain location. Staff gets your order correct. They are helpful.

Atmosphere: 5

Food: 5

Service: 5

Lisa R.

If one orders coffee one can get a donut for $1. I had to request my receipt and coffee was luke warm by the time I was driving off. I used to go to this Dunkin daily prior to work. I had not been to Dunkin in awhile. Next tim I go, I will use my coupon or app to order.

Kayla Jones

Honestly I only go here because it’s near my house but this is not a great location. They don’t listen to you when you order and when you correct them. They have an attitude. I mean every single time I come they get my order incorrect. I order the same thing each time. I speak clear . They repeat the order and still mess up! Please train your workers or hire people who speak better English . They also stage iced coffee to help them move fast but by the time you get it the coffee is watered down. Worst location ever

Atmosphere: 1

Food: 1

Service: 1

Kim L.

They did a beautiful job on the ice cream cake! They were on time with the order and they made sure they made it how I like it. Thanks again!

Load More