Potbelly

959 W Diversey Pkwy, Chicago
(773) 248-2018

Recent Reviews

Zach Szeszol

Messed up my order, didn’t give receipt, said it my fault.

Atmosphere: 2

Food: 1

Service: 2

Milton Rivera

Tables were dirty when I came in , The soup was cold it was 10:17 am door was locked.

Atmosphere: 1

Food: 1

Service: 1

jonathan anderson

Customers beware. Employees wear gloves yet they touch everything from the bathroom door to the cashier screen then touch your food without changing their gloves. When you ask them to change there gloves they give attitude. Keep up the great work. Dummy.

Atmosphere: 1

Food: 1

Service: 1

Alexandra Hughes

We have been going to this potbelly for over 2 years and loved it. The last few visits have been very disappointing. They have messed up our online orders multiple times by forgetting ingredients or making the wrong sandwich, the ice maker never works, and the staff is so rude.

Atmosphere: 1

Food: 2

Service: 1

Ted Copeland

I’ve been to many potbelly’s- this was, by far, the dirtiest. The ice maker didn’t work and when I asked if there was ice it was as if I was asking a stranger for a $100 bill- so, not friendly staff either. This store is an outlier of potbelly’s service/cleanliness. If there were zero stars available I’d give that.

Atmosphere: 1

Food: 4

Service: 1

Carlos

The workers are rude, I can't understand them because they mumble. The fountain didn't work and they didn't offer any solution. There were two of us, we asked for tap water and they only gave us 1 cup.

Atmosphere: 1

Food: 5

Service: 1

Reed Sullivan

Been waiting in line for 10+ minutes and counting.. only 5-6 other

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Sandwich

Kim Donnan

No ice, order wrong

Atmosphere: 1

Food: 1

Service: 1

Mika King

I can literally walk to the nearest potbelly yet I choose to drive to this one specifically. I just get a different vibe and plus this one is more bigger with a nice size parking lot. They always make my sandwich right. They always got my favorite oatmeal chocolate chip cookies wrapped freshly and ready for me to grab without a hassle lol no but seriously! Oh and customer service is always on point.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Oatmeal Chocolate Chip Cookie, Oreo

Amir

This place is horribleRestroom out of serviceDrink Fontaine out of service

Mia Queen

I can literally walk to the nearest potbelly yet I choose to drive to this one specifically. I just get a different vibe and plus this one is more bigger with a nice size parking lot. They always make my sandwich right. They always got my favorite oatmeal chocolate chip cookies wrapped freshly and ready for me to grab without a hassle lol no but seriously! Oh and customer service is always on point.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Oatmeal Chocolate Chip Cookie, Oreo

Murad Kajani (Mike)

Customer service sucked. I was overcharge for my sandwich. When I told the cashier that I amount seems high she said it was right. I had to get the receipt show it to cashier and then she refunded the money per receipt. I will have to check on my charge. Store sucks.

Atmosphere: 1

Food: 3

Service: 1

Vincent Cassano

So, her hair was laying on the prep table. Real nice

Atmosphere: 4

Food: 4

Service: 1

matt johnson

Hair in my sandwich. Nothing else needs to be said. Quality here is suspect.

Food: 1

Greg Kulis

Ordered my Potbelly to wrong location (totally my fault) and staff was super nice about it. Gave me a free drink for my drive over to the other location to sip on which was very kind. Restaurant was crispy clean too.

Atmosphere: 5

Service: 5

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