Today 4/15/2024 was my final time going to this particular Potbelly. I will give a restaurant 3 chances. On 2 occasions, my sandwich was made incorrectly. I ordered a wreck with no oil or mayo. Both times, my sandwiches came back with all the ingredients. Today, I placed my order, a regular wreck on white. The guy taking my order either didn't put my sandwich in, or the sandwich finisher gave it to someone else. They had to remake it. I only have 30 minutes for lunch, and I don't have time for them to jack up my sandwich. I will go to Jimmy John's down the street. At least they listen to their customers.
Lonnie Carpenter
Young lady taking and making my order was polite and well spoken. I had the Steakhouse Beef and it was delicious, bread was just the right size and not too crunchy or too soft, and just the right amount of ingredients so it was filling but not too messy. The chocolate shake was not chocolate enough for me, but the consistency reminds me of homemade ice cream
Atmosphere: 5
Food: 5
Service: 5
Bo Shiun
Don't think I would have survived college without this establishment. I probably sampled their entire menu. My favourites are 1) chicken salad sandwich, 2) turkey breast sandwich, 3) meatball sandwich, 4) tuna salad sandwich, and 5) mushroom melt. I always went with big and whole grain/multigrain. Yumm!!
Atmosphere: 4
Food: 5
Service: 4
J
Friendly and helpful staff
Leslie Ellen Behrns
Had a Tuna salad sandwich and an oreo shake. The Tuna needed a little more taste to it. The cookie on top od the shake was super soft and should not have been. Maybe with how they are stored?
Atmosphere: 5
Food: 4
Service: 5
Derrick T.
Good sometimes. Dont place a mobile order through the app, they will take longer to make it even with a empty restaurant for whatever reason.
Ahjdrea
I often get lunch from this location, and it is pretty consistent in quality. Sandwiches are good, and fairly priced. I recommend ordering ahead from the app for lunch, the line can get pretty long.
Anne Halpin
I ordered the Apple walnut salad... very good!
Shawn Harris
Kyle my delivery guy went the extra mile to make sure Me and my food connected…thanks Kyle!!! ?
Greg Arena (southjerseygma)
I was visiting from out of town; my company is in the building. Wandered in one day for lunch and had a delicious sandwich. Will come back next time I'm in Chicago. ?
Great fresh sandwiches, soups, & selection of chips and sodas at resonable prices. Only downside is that the employees speak to fast to be understood by those who do not visit here everyday.
Ciara L.
If I could give them negative stars I would. They never have anything ready. You order on the app and the food you order is not available. What's the point of ordering ahead just for you to still have to wait in line and give your order all over again.
Rosa Cabrera
sometimes they mess up my ingredients but the service is fast and theyre mostly nice
Craig Jennings
Didn't hear the woman putting dressings on my sandwhich, therefore she squeezed the sandwich repeatedly as she wrapped it with the paper. Absolutely destroying the bread underneath... unreal watching her do this.Didn't know it wrecked the sandwich until I got back to my desk.
Today 4/15/2024 was my final time going to this particular Potbelly. I will give a restaurant 3 chances. On 2 occasions, my sandwich was made incorrectly. I ordered a wreck with no oil or mayo. Both times, my sandwiches came back with all the ingredients. Today, I placed my order, a regular wreck on white. The guy taking my order either didn't put my sandwich in, or the sandwich finisher gave it to someone else. They had to remake it. I only have 30 minutes for lunch, and I don't have time for them to jack up my sandwich. I will go to Jimmy John's down the street. At least they listen to their customers.
Young lady taking and making my order was polite and well spoken. I had the Steakhouse Beef and it was delicious, bread was just the right size and not too crunchy or too soft, and just the right amount of ingredients so it was filling but not too messy. The chocolate shake was not chocolate enough for me, but the consistency reminds me of homemade ice cream
Atmosphere: 5
Food: 5
Service: 5
Don't think I would have survived college without this establishment. I probably sampled their entire menu. My favourites are 1) chicken salad sandwich, 2) turkey breast sandwich, 3) meatball sandwich, 4) tuna salad sandwich, and 5) mushroom melt. I always went with big and whole grain/multigrain. Yumm!!
Atmosphere: 4
Food: 5
Service: 4
Friendly and helpful staff
Had a Tuna salad sandwich and an oreo shake. The Tuna needed a little more taste to it. The cookie on top od the shake was super soft and should not have been. Maybe with how they are stored?
Atmosphere: 5
Food: 4
Service: 5
Good sometimes. Dont place a mobile order through the app, they will take longer to make it even with a empty restaurant for whatever reason.
I often get lunch from this location, and it is pretty consistent in quality. Sandwiches are good, and fairly priced. I recommend ordering ahead from the app for lunch, the line can get pretty long.
I ordered the Apple walnut salad... very good!
Kyle my delivery guy went the extra mile to make sure Me and my food connected…thanks Kyle!!! ?
I was visiting from out of town; my company is in the building. Wandered in one day for lunch and had a delicious sandwich. Will come back next time I'm in Chicago. ?
Restaurantji Recommends
Soup and sandwich combo is everything.
Great fresh sandwiches, soups, & selection of chips and sodas at resonable prices. Only downside is that the employees speak to fast to be understood by those who do not visit here everyday.
If I could give them negative stars I would. They never have anything ready. You order on the app and the food you order is not available. What's the point of ordering ahead just for you to still have to wait in line and give your order all over again.
sometimes they mess up my ingredients but the service is fast and theyre mostly nice
Didn't hear the woman putting dressings on my sandwhich, therefore she squeezed the sandwich repeatedly as she wrapped it with the paper. Absolutely destroying the bread underneath... unreal watching her do this.Didn't know it wrecked the sandwich until I got back to my desk.