I came in and grabbed some items and sat with my group at a table. After sitting down I decided to grab some items from the fridge that were marked 9.99 and after I paid realized she told me my total was $27 and I asked why? She told me the price of what I got and I then showed her the boxes marked. I asked for her to adjust the price which at that point she said she can’t sell them for less than what it is supposed to be. She offered to refund my card. I questioned this and she still said NO but I wanted to try the items because my kid asked to take them home so accepted it. I sat back down with the group as we were all in disbelief and watched the employee take out all of the boxes from the fridge as we sat there. At no point in time did she offer a manager for a price adjustment. Another employee then got up to start to help her empty the boxes which at this time we got up and decided to leave because of the way the situation was handled. As we were walking out I asked the other girl helping unload the fridge if she was a manager, she said no. The original employee then says she can get the manager and I said no that’s ok, we won’t be back. At no time was I rude to these employees! You had time to make it right and failed, so were done. I wasn’t going to make this into a big thing as my daughter was with us and it was her day!After leaving my first review (which I now deleted so I could rewrite in detail what actually happens play by play) the owner replied to my original review extremely defensive making accusations that I came at a college aged girl and told me I was in the wrong! Claiming she offered a price adjustment and I didn’t allow her to fix the situation, not true! I was sitting down for several minutes after asking for a price adjustment and she could have gotten the manager and did NOT! Instead emptied the fridge to correct the price tags. I was not disrespectful or come at anyone as you so call claim and did not storm out. Lol! Review your cameras and you can clearly see how this was handled instead of making false accusations and accusing someone of behavior that did not take place to try and make yourselves look better. The way this was handled in whole during and after is appauling!
Service: 1
Joellee Davis
I am 4 pints in and so addicted. The brookie dough is insane delicious. I ordered online because I do not live in the area of the café which is Chicago I think. I had marshmallows delivered to my house. The quality is outstanding. I am very picky about my marshmallows and this company has it on point.
melissa k.
Prices marked on items were incorrect and would NOT adjust my credit card bill to reflect the tagged item price. Said she can refund my card for the items all together instead of adjusting the price. Not great customer service, won't return for that reason!
Kevin K.
A positive customer service experience goes a long way. A negative one goes even further. We'll never be back.
Brian Johnson
This is the greatest sweet shop in Chicago! The endless selection is second to none. You have to try XO Marshmallows!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Smores, Birthday Cake S’More, Vanilla OMG - Ooey Marshmallow Goodness, Salted Caramel Marshmallow Smore, Cookies And
M R
I ordered online on a Sunday night. Immediately, I got notifications about my package, all the way up until delivery on Friday! The box came with the cutest sticker and card! I ordered a couple flavors but the Pistachio is my fave! If you’re a person who doesn’t like overly sweet stuff yet still has a sweet tooth, get the Pistachio. You won’t regret it. The Funfetti was my second favorite, followed by strawberry cheesecake. They are very sweet so I recommend only eating one small marshmallow every day/every other day as a treat.
Atmosphere: 4
Food: 5
Service: 5
Laura Fabien-Rojas
I had such a great time here! Shimashi helped me and she is so sweet. Her warm inviting attitude made the experience. It’s so good to see such a warm smile to welcome you to the shop and the hot chocolate was to tasty.
Atmosphere: 5
Food: 4
Service: 5
CPM
I come here sometimes and almost every time there’s a woman who works there, ‘Shim’. she’s so sweet and knowledgeable about everything which makes me feel good because I have a gluten intolerance! She’s very welcoming and nice and makes me feel comfortable coming here!
Atmosphere: 5
Food: 5
Service: 5
Katrina Descoteaux
I recently ordered about $40 in marshmallows. I felt with that kind of purchase, they took way too long to get here. I held of on my review until I received the product, because a good product can make up for a lot of frustration.Unfortunately, I was not impressed with the product either. All of the marshmallows are significantly smaller than advertised. The Cookies and cream marshmallows were practically flavorless. The Strawberry Cheesecake and Blue Raspberry smelled better than they tasted, but still tasted okay (the only reason for two stars). The Cinnamon Roll smelled and tasted artificial, like a cheap Christmas lip balm meant for children.I'm not upset or sad that I decided to have this experience, but I'm definitely not going to do it again or recommend it to anyone.
Sydney Turner
This place is so cute! I love the vibes and the staff especially Shim was so nice and helpful with my order. Definitely coming back :)
I LOVED IT!!! Must go!! Cute photos and out your pic on the hall of fame! If you like/ love marshmallows DEFINITELY GO!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Smores, Toasted
ʕ•ᴥ•ʔ
My mom recently purchased these and was so thrilled to receive her order. She selected a good variety of flavors to choose from and excitedly asked what flavor I wanted to try.She went for strawberry shortcake, I had chocolate chip. Hands down the worst treat either of us have ever had. I couldn’t get past a single bite. The flavor was reminiscent of chalky chemicals, my mom reported a similar experience. They’re completely inedible.After perusing the negative reviews here, it seems others have had similar experiences and the company tends to respond with a snarky attitude rather than actual solutions or refunds, so purchase with caution.
Atmosphere: 1
Hajjar
This is such a cute spot! Very clean and colorful. Creative marshmallow flavors and combos, not too sweet but still the perfect gooey texture. Both hot or iced versions are good, generous portions as well. I liked the decor and merch available for purchase as well. The staff were friendly and the vibes are chill, you can study there, meet friends, or anything in between!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: S'Mores Hot Chocolate 16oz
Tirzo Rengifo
Pricey for what I
Atmosphere: 3
Food: 3
Service: 3
Amy Lynn
Fast shipping, received them 4 days after ordering. I am really enjoying the flavors I got but I think my favorite is cotton
I came in and grabbed some items and sat with my group at a table. After sitting down I decided to grab some items from the fridge that were marked 9.99 and after I paid realized she told me my total was $27 and I asked why? She told me the price of what I got and I then showed her the boxes marked. I asked for her to adjust the price which at that point she said she can’t sell them for less than what it is supposed to be. She offered to refund my card. I questioned this and she still said NO but I wanted to try the items because my kid asked to take them home so accepted it. I sat back down with the group as we were all in disbelief and watched the employee take out all of the boxes from the fridge as we sat there. At no point in time did she offer a manager for a price adjustment. Another employee then got up to start to help her empty the boxes which at this time we got up and decided to leave because of the way the situation was handled. As we were walking out I asked the other girl helping unload the fridge if she was a manager, she said no. The original employee then says she can get the manager and I said no that’s ok, we won’t be back. At no time was I rude to these employees! You had time to make it right and failed, so were done. I wasn’t going to make this into a big thing as my daughter was with us and it was her day!After leaving my first review (which I now deleted so I could rewrite in detail what actually happens play by play) the owner replied to my original review extremely defensive making accusations that I came at a college aged girl and told me I was in the wrong! Claiming she offered a price adjustment and I didn’t allow her to fix the situation, not true! I was sitting down for several minutes after asking for a price adjustment and she could have gotten the manager and did NOT! Instead emptied the fridge to correct the price tags. I was not disrespectful or come at anyone as you so call claim and did not storm out. Lol! Review your cameras and you can clearly see how this was handled instead of making false accusations and accusing someone of behavior that did not take place to try and make yourselves look better. The way this was handled in whole during and after is appauling!
Service: 1
I am 4 pints in and so addicted. The brookie dough is insane delicious. I ordered online because I do not live in the area of the café which is Chicago I think. I had marshmallows delivered to my house. The quality is outstanding. I am very picky about my marshmallows and this company has it on point.
Prices marked on items were incorrect and would NOT adjust my credit card bill to reflect the tagged item price. Said she can refund my card for the items all together instead of adjusting the price. Not great customer service, won't return for that reason!
A positive customer service experience goes a long way. A negative one goes even further. We'll never be back.
This is the greatest sweet shop in Chicago! The endless selection is second to none. You have to try XO Marshmallows!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Smores, Birthday Cake S’More, Vanilla OMG - Ooey Marshmallow Goodness, Salted Caramel Marshmallow Smore, Cookies And
I ordered online on a Sunday night. Immediately, I got notifications about my package, all the way up until delivery on Friday! The box came with the cutest sticker and card! I ordered a couple flavors but the Pistachio is my fave! If you’re a person who doesn’t like overly sweet stuff yet still has a sweet tooth, get the Pistachio. You won’t regret it. The Funfetti was my second favorite, followed by strawberry cheesecake. They are very sweet so I recommend only eating one small marshmallow every day/every other day as a treat.
Atmosphere: 4
Food: 5
Service: 5
I had such a great time here! Shimashi helped me and she is so sweet. Her warm inviting attitude made the experience. It’s so good to see such a warm smile to welcome you to the shop and the hot chocolate was to tasty.
Atmosphere: 5
Food: 4
Service: 5
I come here sometimes and almost every time there’s a woman who works there, ‘Shim’. she’s so sweet and knowledgeable about everything which makes me feel good because I have a gluten intolerance! She’s very welcoming and nice and makes me feel comfortable coming here!
Atmosphere: 5
Food: 5
Service: 5
I recently ordered about $40 in marshmallows. I felt with that kind of purchase, they took way too long to get here. I held of on my review until I received the product, because a good product can make up for a lot of frustration.Unfortunately, I was not impressed with the product either. All of the marshmallows are significantly smaller than advertised. The Cookies and cream marshmallows were practically flavorless. The Strawberry Cheesecake and Blue Raspberry smelled better than they tasted, but still tasted okay (the only reason for two stars). The Cinnamon Roll smelled and tasted artificial, like a cheap Christmas lip balm meant for children.I'm not upset or sad that I decided to have this experience, but I'm definitely not going to do it again or recommend it to anyone.
This place is so cute! I love the vibes and the staff especially Shim was so nice and helpful with my order. Definitely coming back :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I LOVED IT!!! Must go!! Cute photos and out your pic on the hall of fame! If you like/ love marshmallows DEFINITELY GO!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Smores, Toasted
My mom recently purchased these and was so thrilled to receive her order. She selected a good variety of flavors to choose from and excitedly asked what flavor I wanted to try.She went for strawberry shortcake, I had chocolate chip. Hands down the worst treat either of us have ever had. I couldn’t get past a single bite. The flavor was reminiscent of chalky chemicals, my mom reported a similar experience. They’re completely inedible.After perusing the negative reviews here, it seems others have had similar experiences and the company tends to respond with a snarky attitude rather than actual solutions or refunds, so purchase with caution.
Atmosphere: 1
This is such a cute spot! Very clean and colorful. Creative marshmallow flavors and combos, not too sweet but still the perfect gooey texture. Both hot or iced versions are good, generous portions as well. I liked the decor and merch available for purchase as well. The staff were friendly and the vibes are chill, you can study there, meet friends, or anything in between!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: S'Mores Hot Chocolate 16oz
Pricey for what I
Atmosphere: 3
Food: 3
Service: 3
Fast shipping, received them 4 days after ordering. I am really enjoying the flavors I got but I think my favorite is cotton
Food: 5
Service: 5